T.J. Maxx’s earns a 1.5-star rating from 521 reviews, showing that the majority of shoppers are dissatisfied with their finds.
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cashier was very unpleasant
After waiting in line for 30 minutes (two cashiers), I was finally able to reach the register after a third cashier was able to call me up. The cashier (unable to see her name tag because it was backwards), advised me to move my things from her machine. I advised the cashier to I was only removing the items from the doggie basket I was purchasing to make it...
Read full review of T.J. Maxx and 1 commentvery disappointed
I have been a customer for years now. I have returned few items and always received my money back. Recently I purchased a pair of pants from T.J.MAXX online shop. Several weeks passed and I received nothing, so I contacted customer service and asked what was going on. Unfortunately, there was no response. I wrote them over 20 times and still no response. These people are completely ignoring me! I don't know what to do, I'm starting to get nervous. I never had any issues with this company. So this is the way they treat a good customer? I'm done with this website!
problems with returning items.
On Feb 3 2016 I went to this store to return 5 items.2 Nike Destroyer M65, one Nike running shell, 1Under Armour Ayton pants and The North Face Mens Jacket.The lady took this jacket to scan and she called 2 Managers Kate and Temur to check on them. The jacket was $29. It took them about 15 minutes to scan the items and they came to me and told me that the...
Read full review of T.J. Maxx and 1 commentgood luck getting your order.
I have shopped at T.J.Maxx for years and never had any issues. I have literally spent thousands of dollars buying their products. I have returned few items because those items were defective, and everything was fine, they always returned my money. But two months ago I purchased a pair of leather pants from their online store and just a few hours later I received a confirmation email. Everything seemed fine. It actually takes them two weeks to deliver the package, but when two weeks passed and I received nothing, I’ve started to get nervous. I sent them a message asking what was going on, and there was no response. I wrote them 5 times and still no response. It is now January and still nothing. They ignore all my messages. I don't think I will be going back.
fitting room
So I was at tj max in the autin tx and I find dress and go to try on in fitting room and employee was on phone whole time. I go to tell her to help me with clothes and she yell at me saying "stupid freaking stupid person". I start to tear up and then she slap clothes out of my hand. I go to tell manager as I cry a lot and the manager tell me to s*ck it up and she scoffs at me and walks away. I leave store crying and never want to go here again
returning a dress...
I was humiliated by a manager, Tony. I took a dress to the store with all the tags ATTACHED, just as it had been delivered to me, along with the shipment receipt detailing the purchase information that proved the dress had indeed been delivered from www.TJMaxx.com. I wanted to exchange the dress but since there were none in the store I had no other choice...
Read full review of T.J. Maxxmanager
On Friday December 11, 2015, a female manager grabbed another employee's lanyard and yanked it off of her neck. This manager is continuously degrading and disrespecting other employees, by the way she talks to them. We have had several complaints on this person from other customers that have witnessed different things that have been heard. I feel that this person needs to be watched before something drastic is said. This manager has been moved around several times due to this same situation.
store opened half hour late on black friday
On BLACK FRIDAY, 11/27/2015 my friends and I were waiting for the store to open. We got there at 6:50 am and the store was supposed to open at 7 am that day. We waited until 7:35 am and then finally gave up and left because no manager was there to open the store. The poor employees had to stand outside and wait in the freezing cold weather and I felt terrible for them because it was very cold! There were 5 of us looking forward to shopping that morning and they lost our business because we did not return.
Do you know if the company addressed this issue in anyway?
rude manager mrs. williams
I bought dress in boca, I live in ft. Lauderdale in the palms. I walk in to return the dress. One day after purchase. Did not take the dress through the dress in my face yelled loud in front of the whole store embraced me and my friend abusive language the whole staff heard it. I returned the dress the next day. But mrs. Williams is not in haitii and should not work the store at all. She does not know that the customer is always right and that she works in usa and does not belong in any store as a manager.
poor customer service and discrimination
I went to the T.J Maxx on the 28th Street last evening to return a product. I couldn't find my receipt but I did have the product tag with me. Usually when this happens the cashier asks for a drivers licence and then would issue a store credit, which is fair and understandable... And I know this because this had happened to me before at this same location. However this was not the case last evening! Both the cashier and the store coordinator (don't remember their names) had extremely poor customer service. It was like they had no idea how to read and enter my drivers licence information into the system because my drivers licence is issued in Canada... Which had never been an issue before with any other cashier at this same location! After waiting for a good 20 minutes, the store manager Jessica finally showed up at the counter, with a very rude tone she told me that she can only accept returns from people who carry valid American ID or an American passport! And that they never accept Canadian ID at their store! Now someone please tell me if it is fair to be treated this way and that this is not a case of discrimination. I'm extremely disappointing and hurt and will never return to this store.. I will post this on as many websites as I can to make people aware of what is happening at this T.J. Maxx store.
rude customer service rep named jayna
I called to speak about receiving a statement stating my payment was not received by due date. I have a copy of the check I wrote to the company, but the very rude and unprofessional person I spoke to claimed the company didn't receive it. Fine, I can call my bank and see if the check cleared. The very rude person seemed to find it very difficult to make a note in the summary regarding the situation. She further and rudely, and forcefully, in a demanding voice stated, " Your account is nearly 37 days old" Well, duh, that is why I tried to call and clear up the matter. There have been lots of personal things I/'ve dealt with including a funeral. I called as soon as I could. Who the heck do they think they are dealing with at this place? How rude. I mean, I;m going to cut that card up immediately. And when I do get it straight, I'm thinking seriously about contacting the better business bureau. Train your folks better. Not everyone is a lying cheating person. Not me. What an awful experience. Never again.
I hope the companies change their ways before they find out they can't treat every customer rude.
I'd invite anyone reading this to Click on What's Wrong With You"'s name. Look at all his derisive nasty comments. This clown has been here every day for months clearly trying to make himself feel superior by putting other people down. Bully. And a closet late evening drunk would be my best guess. Likely a pervert too. And bad for business for Complaints Board. Who wants to post here with this sort of nastiness trolling around.
And we are to assume, of course, that What's Wrong With You always pays bills on time and is therefore superior to the original poster. What's Wtong With You appears to be adept at making people feel regretful that they posted in the first place. Bad for business Complaints Board.
They only treat those who owe them money rudely. The people who pay their bills on time are treated very well.
rude and bossy manager
id like to let you know I was in there the other day and the manger otelia was very rude and bossie for no apparent reason and has been in the past also I was in line to cash out and there was two cashers that were busy while she just stood there with a mad look on her face when I got to the register I asked why she wasn't helping and she said im a manager I don't need to run a register
Read full review of T.J. Maxxrefused refund for defective item/bad management
We purchased 2 citrus juicers, they were both faulty. We went back and bought a completely different citrus juicer there later. This left us with 3 juicers, two of which were faulty. We decided to return the two that were faulty. We arrive there, we forgot the receipts. They tell us that they need the receipts. My husband runs home to get them and the girl starts processing the returns. She then says it has been used, can't return it. I said how were we to know that they were faulty if we hadn't of used them? Can I talk to a manager. She gets on the phone with him (Whit), she says he will tell me the same thing so why would I want to talk to him? I told her that I wish to speak to the manager. She is on the headset phone and she says something and then she tells me that he's on the phone with a different customer. I tell her that I will wait. She immediately presses a button on her headset and says that they said they are just going to wait here. 30 seconds later the manager comes to the front and he's very rude and he is clearly treating is like we are stupid and we felt like he was discriminating because of my husband and mother in laws race. He began with saying that we can't return a product after its been used even if it is defective and that there is no store that will take used items even if they are defective. I clearly showed him that the product was defective and its wrong that they will not take it back. He then changed the subject and said that he has two of the products we were trying to return and they work fine for him, then said "do you even know how to use it because most likely you are doing it all wrong".He also said do you even know which way the lemon goes? Thats when we realized that we were being discriminated against. Thegirl that was also helping him was smirking at us. When I asked for the number and name of a district manager he said that no one else is above him. I also asked if he would show me where their policy says that and he said that there is not anything he can show me, that it's just that way. When I insisted, he pointed to an 800 number on the wall and said to just call that number. We feel that we never ever want to shop there again.
As a TJ Maxx customer service coordinator, I can assure you that while I disagree with the way you were treated, they were, in fact, upholding the return policy in regards to not accepting used merchandise, especially since you did not have the receipts at the time. The return policy should be stated on the wall behind the customer service desk (or somewhere in that general vicinity) and does, in fact, state the refusal of used or worn merchandise.
management and returns
We purchased 2 citrus juicers, they were both faulty. We went back and bought a completely different citrus juicer there later. This left us with 3 juicers, two of which were faulty. We decided to return the two that were faulty. We arrive there, we forgot the receipts. They tell us that they need the receipts. My husband runs home to get them and the girl starts processing the returns. She then says it has been used, can't return it. I said how were we to know that they were faulty if we hadn't of used them? Can I talk to a manager. She gets on the phone with him ( ), she says he will tell me the same thing so why would I want to talk to him? I told her that I wish to speak to the manager. She is on the headset phone and she says something and then she tells me that he's on the phone with a different customer. I tell her that I will wait. She immediately presses a button on her headset and says that they said they are just going to wait here. 30 seconds later the manager comes to the front and he's very rude and he is clearly treating is like we are stupid and we felt like he was discriminating because of my husband and mother in laws race. He began with saying that we can't return a product after its been used even if it is defective and that there is no store that will take used items even if they are defective. I clearly showed him that the product was defective and its wrong that they will not take it back. He then changed the subject and said that he has two of the products we were trying to return and they work fine for him, then said "do you even know how to use it because most likely you are doing it all wrong".He also said do you even know which way the lemon goes? Thats when we realized that we were being discriminated against. Thegirl that was also helping him was smirking at us. When I asked for the number and name of a district manager he said that no one else is above him. I also asked if he would show me where their policy says that and he said that there is not anything he can show me, that it's just that way. When I insisted, he pointed to an 800 number on the wall and said to just call that number. We feel that we never ever want to shop there again.
store more like a dollar store
I used to or base my quilts, lingerie, slippers, name brand men's and women's clothing at this store. In past year or longer this store no longer carries quality clothing, quilts with matching shams etc and the store has no organization. The Sandusky store might as well close. if I want to purchase drug store items I will go to a drug store. Example of what this store now carries. I am disappointed the District Manager has not disciplined or fired the current manager for ruining a once great store. I now go to North Olmsted TJ Maxx to make my purchases. The Sandusky store needs someone that knows how to manage a store like TJ Maxx or they will soon be closing the doors for good
work environment
I got a job at TJMaxx in salem New Hampshire thinking it would be a good place to work but I was wrong. The managers are rude and disrespectful to all their employees except the older ones. They force 16 year olds to work past 10 pm. They share personal business of an employee with every other employee in the store. And the store always looks like crap. They expect 1 person to do 3 different job positions and if they aren't perfect they get mad. The managers need attitude adjustments and to read laws because last time I checked its illegal for minors to work after 10 pm and its against hippa rights to share personal information. ive heard them talk about other employees countless times sharing personal information and about how they work. The managers in this store make the company look awful. I would never recommend someone to work there. Besides the people, the pay is awful. Someone who's worked there over a year still only makes as much as someone just starting ($7.50). Horrible place. It needs to be fixed.
The complaint has been investigated and resolved to the customer’s satisfaction.
I just want to tell u your service is just sooooooooo SLow I was ready to just walk out your employees do not want to help or look for anything the less thay can do the better for them they just are so bad Ill never shop there again
and they.
You should learn how to spell "terrible" first of all.
complain to corporate... # is on the web site... I work there and agree with you. no on calls x tra checkers. We r to call for another checker for every 3rd person in line
sexual harassment
Every time I make the mistake of forgetting what type of people work at department stores like this where the company (TJX) is benefiting (tax wise) from hiring employees who are co-dependent on the government for HPD (Housing Preservation Development) housing subsidized vouchers, welfare or EBT Food stamps I regret interacting with such people even though in this world we have to deal with ALL types of people. Every time I visit this particular Marshalls and other ones located in the five boroughs of NYC I can expect to be sexually harassed and prayed upon by the governmental employees who are single mothers etc looking to compliment their welfare benefits etc with by other types of cash flow which is having sexual relations with customers who will help them financially based on sex. I wouldn't think of touching these filthy women nor would I engage in any conversations with them other than customer service related issues. I see these ladies disrespecting themselves and the customers (especially the ones that are well dressed in designer clothing) to get what they call a "come up". I am not a source of any type of "come up" nor am I the government. That is one reason why I think twice before entering these Marshalls stores located in the five boroughs of NYC because most of the women there are prostitutes and I do not want to contribute to any disease epidemic based on any sexual contact with these woman of any kind. YUCK! NO THANKS!
FU Don Tarr! Why don't you wear your designer clothes and then you can have sex with them. Idiot.
FU Don Tarr. Why don't you wear your designer clothes and you can have sex with them!
Not everyone working in retail I.E. Marshall's or the like rely on the government for asssitance. People "working" are just trying to earn money
to supply them with the basics of survival, you did not mention your stellar employment to offer the life of luxury you are being preyed upon for.
Working in retail, as with any job has a realm of personality types, if you honestly believe what you say then perhaps you should look in the mirror
and start with yourself maybe your comments are only a reflection of self. Or maybe you posted said comment because you need attention.
Why is Spanish listed first and English second on the "Marshall's Feedback" site? Spanish is also listed first and English second on the bottom of the Homepage site?
rudest manager ever! rocio
I do volunteer work at a senior citizens center. a 90 yrs old man with dementia was found to be buying clothes( using all his savings) for his wife that that had passed away 2 years ago. I agreed to take him tp store with the meserchandise about $200 worth so he could get a credit and buy something for Him.
Well the manager, of store in KIngs Park, store # 0589, name ROCIO CUNALATA literally interrigated me and made me feel like items were stolen. Then she insisted on speaking to the old man. I requesred she Not speak to the old man because he could have a breakdown about his wife(it took us a long time to get him to realize the clothing had to be returned for his wife was gone) jbut she Completely ignored me and went to him anyway and began whispering to him. Now my ob is to Protect him. I finally had to intervine and then she took another 10 minutes scurtinizing My id and his.
This manager is known for being the Rudest, nastiest person ever! Ive heard numerous complaints about her from other seniors and workers. Now they ALL refuse to shop at this store. I will see to it the corporate office address her disgraceful behavior
The complaint has been investigated and resolved to the customer’s satisfaction.
fake ray ban sunglasses
Yesterday, I lost my Polo Ralph Lauren sunglasses to Lake Lanier. So today, I decided I was going to look for a new pair. I started at the sunglasses stores in the area but thought I would try my TJ Maxx (which I am a super regular shopper) because I knew sometimes they had higher end sunglasses manufacturers. I found a pair of Ray Ban Wayfarers and decided they were exactly what I wanted and at a good price so bought them. I have since gotten back home and since I tend to do recon on everything I purchase I noticed that the numbers on the onside frame and decided to see what type of deal I had just gotten, but to my shock I could not fins these numbers anywhere online. So I decided to take them to a retailer of Ray Ban sunglasses and they spotted they were fakes right away. I also looked at the tag that is on the sunglasses and noticed it was the tag that appears to my knowledge to be a return label because it only has the price and doesn't have the typical compare at ($) and up and is printed in a different font. I don't know if these were returned and the TJ Maxx employee just overlooked it, but either way this is ridiculous and I expect higher standards from a store I probably shop at once a week. I don't know what to do at this point but to file a complaint and try and speak with a store manager or higher and figure out why I was sold a fake product for brand price.
As you can see in the photos below wrong starting numbers for Ray Ban which start with RB not W714PD
and in the other picture fake screws. These are what told me screams fake from the Ray Ban Retailer I asked.
The complaint has been investigated and resolved to the customer’s satisfaction.
unprofessional and under trained
Cashiers are not properly trained to process a simple credit card. If you have an AMEX Card do not use it there. Associates do not know how the enter simple number into their own system to be process. One cashier/associate attempted to process the card four times and still screw it up and informed me it was the care being rejected. Wait, it gets better...
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About T.J. Maxx
One of the key features of TJ Maxx is its commitment to offering customers high-quality products at affordable prices. The company achieves this by purchasing excess inventory from other retailers and manufacturers and selling it at a discounted price. This approach allows TJ Maxx to offer a wide range of products at prices that are significantly lower than those found in traditional department stores.
TJ Maxx has a strong online presence through its website, tjmaxx.com. The website offers customers the ability to shop for products online and have them delivered directly to their doorstep. The website is easy to navigate, and customers can search for products by category, brand, or price range. The website also offers a range of features, including customer reviews, product recommendations, and a wish list function.
In addition to its online presence, TJ Maxx has over 1,200 physical stores across the United States, making it easily accessible to customers. The stores are known for their organized layout, making it easy for customers to find what they are looking for. The stores also offer a range of services, including alterations and gift wrapping.
Overall, TJ Maxx is a popular department store chain that offers customers a wide range of products at discounted prices. With its strong online presence and physical stores, TJ Maxx is a convenient and accessible option for customers looking for affordable and high-quality products.
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Overview of T.J. Maxx complaint handling
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T.J. Maxx Contacts
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T.J. Maxx phone numbers+1 (508) 390-1000+1 (508) 390-1000Click up if you have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (508) 390-1000 phone number+1 (800) 926-6299+1 (800) 926-6299Click up if you have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (800) 926-6299 phone numberCustomer Service+44 192 347 3561+44 192 347 3561Click up if you have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +44 192 347 3561 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +44 192 347 3561 phone numberUnited Kingdom+61 130 076 8913+61 130 076 8913Click up if you have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +61 130 076 8913 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +61 130 076 8913 phone numberAustralia+43 19 287 669+43 19 287 669Click up if you have successfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have successfully reached T.J. Maxx by calling +43 19 287 669 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +43 19 287 669 phone numberAustria+49 21 188 223 267+49 21 188 223 267Click up if you have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +49 21 188 223 267 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +49 21 188 223 267 phone numberGermany+353 12 476 126+353 12 476 126Click up if you have successfully reached T.J. Maxx by calling +353 12 476 126 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +353 12 476 126 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +353 12 476 126 phone numberIreland+31 107 114 866+31 107 114 866Click up if you have successfully reached T.J. Maxx by calling +31 107 114 866 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +31 107 114 866 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone number 1 1 users reported that they have UNsuccessfully reached T.J. Maxx by calling +31 107 114 866 phone numberNetherlands+48 225 510 727+48 225 510 727Click up if you have successfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +48 225 510 727 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +48 225 510 727 phone numberPoland+1 (833) 888-0776+1 (833) 888-0776Click up if you have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have successfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number Click down if you have unsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number 0 0 users reported that they have UNsuccessfully reached T.J. Maxx by calling +1 (833) 888-0776 phone number
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T.J. Maxx emailscustomerservice@tjx.com100%Confidence score: 100%Support
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T.J. Maxx address770 Cochituate Road, Framingham, New York, 01701, United States
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T.J. Maxx social media
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Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 04, 2024
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account number: [protected] This is the second tie I have been receiving lte charges. I complain about the first one but then my monthly payment was suddenly raised to $35 vice $25. Ok. This time the bill was late in coming and again there's the usual lte fees of $35. Now my payment was raised to $83! I am a senior citizen on fixed income and I can't afford all all these abuse. I can't pay that amount so here's exactly what I am going to do. I'll just quit paying you. PERIOD. All the bills I'l ever get from you will just automatically go through my shredder. Out of sight. Out of mind. Just send my account to bad debts and forget about it you. I intend to settle overseas where I was from originally and whether my credit here is bad or not doesn't mean didley over there. So why don't you shove these bills where the sun don't shine? Or in my shredder if you prefer. Thank you very much.I have plenty of room in my shredder.