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Saks Fifth Avenue
Saks Fifth Avenue Customer Service Phone, Email, Contacts

Saks Fifth Avenue
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1.1 176 Reviews

How responsive is Saks Fifth Avenue's customer service?

5 Resolved
169 Unresolved
Very poor 🤒
We don't know much about how Saks Fifth Avenue handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Saks Fifth Avenue and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Saks Fifth Avenue reviews and complaints 176

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Newest Saks Fifth Avenue reviews and complaints

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10:25 pm EDT

Saks Fifth Avenue Not receiving a - Temple St. Clair pendant - I ordered. Received the box but the pendant was NOT in the box.

This is regarding ORDER #314643666 - March 19, 2024

Temple St. Clair Luna 18K Yellow Gold & Diamond Pendant- March 19, 2024.

After repeatedly calling Saks (3/25 and 4/4) and speaking with a "customer service specialist" about not getting the pendant, I was continually told that "the order was received" and that's all we ca do". Really - That's it?

I also spoke with someone who said the matter would be looked into. I still haven't heard from that person.

I received the box (the box was not tampered with) BUT THE BLACK POUCH INSIDE THE BOX WAS EMPTY - NOTHING WAS IN THE BAG.

It leads me to believe that someone stole the pendant when filling my order in the order department. Please help. I paid (including tax) almost $1,700.00 and I have nothing to show for it other than frustration, anger and sadness. Every time I call Saks I'm told the same thing - ordered was received. MY TEMPLE ST. CLAIR PENDANT WAS NOT received by me. Mary-Jo Johnson

Claimed loss: Financial loss for the Temple St. Clair Luna 18K yellow gold and diamond pendant including tax is $1,696.00.They suggest to send photos - I can't because I do not have the pendant to take a photo of!

Desired outcome: I want the pendant that I paid for or a refund for the pendant I never received.This occurred down in TN or wherever orders are fulfilled. PANDION was the shipper. Pandion Tracking #2P [protected]

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Update by Mary-Jo Johnson
Apr 08, 2024 10:59 pm EDT

I have nothing ----- nothing of the piece of jewelry. - the lovely Temple St. Clair Luna pendant in 18k .

Update by Mary-Jo Johnson
Apr 08, 2024 10:43 pm EDT

PLEASE PLEASE PLEASE RESOLVE THIS

Either I get my Temple St. Claire pendant or I get my full refund. I'm so upset and sick about this. I hope Saks will be able to come through for me .

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4:11 pm EDT
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Saks Fifth Avenue - I am complaining about not receiving my refund

On February 24th, 2024, I purchased Balenciaga handbag (order #[protected]) with a shoulder strap from Saks Fifth Avenue online store. I paid $1,403.40. I was very excited when I received the bag. Unfortunately, the item arrived incomplete, the shoulder strap was missing, and I decided to return it. The bag was returned and was received on March 1st, 2024. I...

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10:28 am EDT
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Saks Fifth Avenue None received order

Horrible experience and staff is no help. If only I had known sooner. Buyer beware. Order item that was supposedly delivered 03/09. Advised I could only filed a complaint 03/20. Told to wait 1 to 2 business days for an update, then, 1 to 3 business days... Now, 5 to 7 business days and if... If approved up to 3 weeks for a refund. What times are we living in. Photo shows nothing. Every other order shows package on my porch. How are they even in business?

Claimed loss: $200 Romper

Desired outcome: Refund

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Is Saks Fifth Avenue legit?

Our verdict: Complaints Board's thorough examination reveals Saks Fifth Avenue as a legitimate entity with notable strengths. Despite a 2% resolution rate on customer complaints, which invites a closer look, Saks Fifth Avenue stands out for its commitment to quality and security. Clients considering Saks Fifth Avenue should delve into its customer service record to gauge compatibility with their expectations.

Saks Fifth Avenue earns 91% level of Trustworthiness

Perfect Trust Endorsement: Saks Fifth Avenue achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Saks Fifth Avenue. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Saks Fifth Avenue's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Saksfifthavenue.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Saks Fifth Avenue and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Saks Fifth Avenue has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 174 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the saksfifthavenue.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Saks Fifth Avenue protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Saks Fifth Avenue. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:03 pm EST
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Saks Fifth Avenue Refunds take forever when items are returned by mail.

Do not buy from SFA online if there's any chance you may need to return the item. I returned an item, which the company acknowledged receipt by email. The email indicated that I should receive a refund within 5 days. When the refund did not appear, I called and was told I had to wait 14 business days before the matter could be escalated. I called again to escalate the matter after the14 business days passed. I called to follow-up again after 5 business days and was told I had to wait another 7 business days for them to address the escalation. I am in customer service hell still trying to get a refund on the returned item. I will never buy from SFA again.

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4:40 pm EST
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Saks Fifth Avenue - Saks Customer Service Online Order

I purchased a Saint Laurent Bag on December 19, 2023 Order #[protected] the bag was delivered on December 22 however it was a Christmas Present so I wanted to open it with the family on December 25. After opening the box I realized the bag was not what I thought it was it was entirely to small and I didn't like fabric so I went online and started the return...

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10:41 am EST
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Saks Fifth Avenue Refund not received

Late November 2023, I purchased a pair of boots in a size 9. They were too small. I returned them, and purchased a size 9.5 (There was not an option to exchange). Shortly after, I received in the mail a pair of boots in a size 8, along with a note that my return was rejected because they thought I wore the boots. I just want my money back for the size 9 that I returned and never wore, and I want to return the size 8 boots that I did not order, nor wear. For weeks I have been calling Saks, and I am told to just keep waiting for FedEx to call me to schedule a pick up. FedEx never calls. I am seeing similar complaints online about Saks, and something fishy is going on with this business.

Claimed loss: $390.78

Desired outcome: full refund

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Update by AMBG75
Feb 08, 2024 10:59 am EST

During my last conversation with a Saks "supervisor", he would not acknowledge the photos I was asked to send, and he kept repeating like a broken record, "There is nothing else we can do, the warehouse has made their final decision"...over and over.. If i asked a question, he just repeated that (he said his name was Lester). I became even more infuriated being treated like that.

So, I made some other public complaints, like to the Better Business Bureau, I emailed the local Saks, and I submitted a complaint to the FTC (Federal Trade Commission). I finally received an email from someone within Saks that processed my refund and had Fedex pick up my boots. I will never purchase another item from them.

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HQH
Atlanta, US
Feb 08, 2024 10:22 am EST
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They need to arrest these people! They are stealing? I wonder how we can report them to the police?

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AMBG75
, US
Feb 08, 2024 11:04 am EST
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Replying to comment of HQH

I made an online complaint with he BBB, I emailed the local Saks for help, and I filed an online complaint with the FTC (Federal Trade Commission). I'm not sure which if those finally made someone solve my problem, but maybe try those three.

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2:21 pm EST
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Saks Fifth Avenue Will not refund my money. They are lying and saying I wore the shoes. Never even stood up in them!

Order of Train Wreck:

11.21 Boots delivered to my house

11.28 Received email that my item is on the way back to them

11.29 Distribution center received item

12.7 Received boots at my house for the second time

12.7 Emailed with customer service and they said they were returned to me in error.

12.7 Emailed with customer service and sent them several pictures of the boots confirming that they were not worn. They told me to send them back again.

12.8 I took the boots to Fed Ex

12.11 My return was delivered to distribution center

12.14 Emails with customer service saying that my return was not processed and I may receive the boots again

12.14 They issued an order for Fed Ex to pick up the boots again but I never received them for the third time

12.15 Return was denied due to boots being worn.

Today when talking with a supervisor they were giving up and said there’s nothing else for me to do. Even if they deliver the boots again they are not returnable even to the store.

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AMBG75
, US
Jan 29, 2024 10:33 am EST
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I am going through the exact same situation with Saks!

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2:37 am EST
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Saks Fifth Avenue - Saks approved return and refund and three weeks later send back damaged order that I was delivered to me

On December 16, 2023 I received a damaged delivery item upon opening the packet I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately, reached out to Saks Fifth Avenue Costumer telephone contact number, which as stated on the...

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12:43 pm EST
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Saks Fifth Avenue Return of item

I returned a dress order #[protected] and it was sent back saying it appeared to have damage from wear. I had not worn the dress. It appeared to be miss inspected. I did take it back to Saks in Chicago on 1/5/24 and had a manager look at it. She told me she could not take it back since it was an online purchase but saw nothing wrong with the dress. She gave me an [protected] number to call.

The first person I spoke too on 1/5/24 agreed to send me a return slip but told me to call back on 1/8/24 because it was not in the system yet as received by me. I call back on 1/8/24 and spoke to two people who refused to let me return the unworn dress and said there was no way for them to generate a return slip. Then he hung up on me!

Desired outcome: Since the return of my item was unwarranted and a Sak Fifth Ave. manager agreed the dress was mis inspected and said she would take it back. I would like a return slip so I can return the dress as sonn as possible.

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12:00 pm EST

Saks Fifth Avenue Most inept, incompetent Customer Service ever!

I ordered a set of Zwilling baking dishes from Saks. Someone simply slapped a FedEx label on the thin box containing the dishes, no bubble wrap or proper shipping box. It was completely destroyed by FedEx, nothing but glass shards. I have contacted Saks 6 times, submitting photos of the box and glass shards, only to have the claims denied. I keep getting some offshore call center who keeps telling me that they're resubmitting the claim. Finally, I asked to speak to a CS supervisor in the United States; I was told that was impossible. The last straw was when the so-called 'supervisor' in India/Pakistan/Bangladesh/Wherever told me not to call back, that everyone would give me the same response, and that he didn't have a superior that I could speak to - he was the boss. Saks should be ashamed of this! Never again ...

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12:34 pm EST
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Saks Fifth Avenue I paid for express 1-2 business days but it came 6 days later

I placed an order for a Ralph Lauren polo shirt for my son and paid an extra $30 for express shipping but I didn't get it on time. So now I'm returning it. But I want a refund for my $30. It was pointless. I placed the order on the 6th of December, I then got an email on the 7th of December saying it was shipped but I got an email on the 13th of December saying I should receiving it today.

Claimed loss: express shipping costs $30

Desired outcome: I want my money back. I did not get it in, in time.

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9:16 pm EST
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Saks Fifth Avenue - Sweatshirt ordered online

I ordered an Isabel Marant sweatshirt Nov. 30 via regular, free shipping. Dec. 1, I was notified my order had shipped, and the tracking number showed that OnTrac was the shipping carrier. I've had issues with OnTrac previously, so I contacted SFA customer service and asked if they could contact OnTrac and have the package re-routed to a SFA store closest to...

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2:21 pm EST
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Saks Fifth Avenue - Promo offer hellobfsf

I placed an order for over $150 and did not receive the promo offer. The reason I was told was that the items purchased did not qualify. My order number was [protected]. To find my error, I went back over my order process. I went to your website and on the top left it said "spend only $150 & earn a $75 gift card" "use code HELLOBFSF". Nothing else. Over to...

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7:07 am EST
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Saks Fifth Avenue Two gowns that the store refuses to take back

Order Number [protected] Case ID 0909028

On October 17th 2023 I received two dresses totaling$874.00. I tried them on they were to big I put them back in the box on hangers in plastic all tags attached when they got to the distribution center they said there was a sash missing so returned the dresses to me. In calling customer service they asked me to send pictures which I did.. I spoke to them yesterday 11/19 they looked at the pictures of the dresses on line and agreed there were no sashes on either dress . the customer service rep agreed , he then transferred me to a supervisor and he stated they would not be taking back the dresses I said it was the distribution center that made the mistake... That is stealing a customers money and I have a bill for 874.00. I need any help I can get with this issue

Liz DiSarro

[protected]

Claimed loss: $874

Desired outcome: Refund to my credit card

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2:48 pm EDT
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Saks Fifth Avenue Refund never received after 7 months

I returned a belt back in April 2023. I received confirmation that the belt was returned, I requested the refund to be sent to the original form of payment which was my card. I was later told by a representative that they can only provide a gift card for the refund. I said okay and it’s 7 months and over 100 phone calls later and I have never received the gift card.

Claimed loss: 234.00

Desired outcome: I would like to receive the gift card for my return.

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5:37 pm EDT
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Saks Fifth Avenue Received an empty cartier case in a delivery box.

i had purchased a Cartier sunglasses with express shipping delivery for a total price of $ 1400.00. Within 5 days I received a box from the postal office and upon opening the box I found the Cartier sunglasses case without the sunglasses. On the same day, I notified Saks Fifth Avenue customer service and emailed them pictures of the empty box as requested. For the past 2 weeks, I have been dealing with them. They refused to refund me my money. This is the worst retail company I ever have to deal it. Please do not purchase anything from this company. I will definitely spread the word.

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6:41 pm EDT
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Saks Fifth Avenue - Instore and Online"25%" off sale

WOW, what a terrible experience I have had with this company_absolutely HORIBLE Customer service - ONLINE and INSTORE. I went into the Location in Camarillo California, Purchased a very expensive suit and the next day, the ONLINE Sale for 25% off happens ON my suit purchased. - I asked the Manager in the store for assistance, and they wouldn't even speak...

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3:42 pm EDT
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Saks Fifth Avenue - Lost package

My name is Yolanda Alexander and I've been a Saks customer for more than 35 years now. I recently placed an order for a wedding I'm attending. I purchased to items hoping that one would work. I received one of the two items; it didn't work so I returned it. I was hoping the second item would work and kept waiting for it to arrive. It never came so I checked...

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9:51 am EDT
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Saks Fifth Avenue - Refund

My experience with Saks has been horrific to say the least. In the beginning of May 2023 I purchased MCM slides on sale and had to return them the day after they arrived because they were noticeably too small. Spoke with an employee that informed me I could repurchase the item with a guarantee of them honoring the sale price. Per policy I waited until the...

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6:05 pm EDT
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Saks Fifth Avenue - Credit card fraud use without authorization

Good morning , I am writing from Brazil and in JULY we traveled to NYC as vacation and during our trip we visited SACKS and Join the Personal shopper Mrs. MARU and her manager Mrs. Jacqueline We order some Channel and Coat from ARMANI and because the store had not inventory, the sales MARU asked my wife the credit card number. My wife, trusting sales MARU...

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Saks Fifth Avenue In-depth Review

Website Design and User Experience: The website design of Saks Fifth Avenue is sleek and modern, providing a visually appealing and user-friendly experience. The layout is intuitive, making it easy to navigate through different categories and find desired products. The search function is efficient, allowing users to quickly locate specific items. The overall user experience is seamless and enjoyable.

Product Range and Variety: Saks Fifth Avenue offers an extensive range of products, catering to various tastes and preferences. From high-end fashion apparel to luxury accessories, the selection is diverse and includes both well-known brands and emerging designers. The product variety ensures that customers can find something suitable for any occasion or style.

Pricing and Value for Money: While Saks Fifth Avenue is known for its luxury offerings, the pricing can be on the higher end. However, the quality and craftsmanship of the products justify the cost, providing customers with value for their money. Additionally, the website frequently offers promotions and discounts, allowing shoppers to make their purchases more affordable.

Customer Service and Support: Saks Fifth Avenue excels in customer service and support. The dedicated customer service team is responsive and knowledgeable, promptly addressing any queries or concerns. They provide personalized assistance, ensuring a positive shopping experience for customers. The support extends beyond the purchase, with excellent after-sales service and assistance with returns or exchanges.

Shipping and Delivery: Saks Fifth Avenue offers reliable and efficient shipping and delivery services. Orders are processed promptly, and customers can choose from various shipping options to suit their needs. The packaging is secure, ensuring that products arrive in excellent condition. Tracking information is provided, allowing customers to monitor the progress of their shipments.

Return Policy and Refunds: Saks Fifth Avenue has a customer-friendly return policy. They accept returns within a reasonable timeframe, making the process hassle-free. Refunds are processed promptly, and customers have the option to receive their refund in the original form of payment or as store credit. The return policy demonstrates the brand's commitment to customer satisfaction.

Loyalty Program and Rewards: Saks Fifth Avenue offers a comprehensive loyalty program that rewards customers for their continued support. The program provides exclusive benefits, such as early access to sales, personalized offers, and invitations to special events. Members earn points on their purchases, which can be redeemed for future discounts or perks. The loyalty program enhances the overall shopping experience and incentivizes customer loyalty.

Overall Shopping Experience: The overall shopping experience at Saks Fifth Avenue is exceptional. The combination of a user-friendly website, extensive product range, excellent customer service, and efficient shipping and returns processes ensures a seamless and enjoyable experience for customers. The brand's commitment to providing value for money and rewarding customer loyalty further enhances the overall shopping experience.

Trustworthiness and Security: Saks Fifth Avenue is a trusted and reputable brand, known for its commitment to quality and customer satisfaction. The website employs robust security measures to protect customer information and ensure secure transactions. Customers can shop with confidence, knowing that their personal and financial details are safeguarded.

Social Responsibility and Sustainability Initiatives: Saks Fifth Avenue demonstrates a commitment to social responsibility and sustainability. The brand actively engages in initiatives to reduce its environmental impact, such as promoting sustainable fashion and implementing eco-friendly practices. Additionally, Saks Fifth Avenue supports various charitable causes, contributing to the betterment of society. By shopping at Saks Fifth Avenue, customers can support a brand that values social responsibility and sustainability.

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www.saksfifthavenue.com

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