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Saks Fifth Avenue Customer Service Phone, Email, Contacts

Saks Fifth Avenue
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Saks Fifth Avenue Reviews 180

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7:03 pm EST
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Saks Fifth Avenue Refunds take forever when items are returned by mail.

Do not buy from SFA online if there's any chance you may need to return the item. I returned an item, which the company acknowledged receipt by email. The email indicated that I should receive a refund within 5 days. When the refund did not appear, I called and was told I had to wait 14 business days before the matter could be escalated. I called again to escalate the matter after the14 business days passed. I called to follow-up again after 5 business days and was told I had to wait another 7 business days for them to address the escalation. I am in customer service hell still trying to get a refund on the returned item. I will never buy from SFA again.

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12:00 pm EST

Saks Fifth Avenue Most inept, incompetent Customer Service ever!

I ordered a set of Zwilling baking dishes from Saks. Someone simply slapped a FedEx label on the thin box containing the dishes, no bubble wrap or proper shipping box. It was completely destroyed by FedEx, nothing but glass shards. I have contacted Saks 6 times, submitting photos of the box and glass shards, only to have the claims denied. I keep getting some offshore call center who keeps telling me that they're resubmitting the claim. Finally, I asked to speak to a CS supervisor in the United States; I was told that was impossible. The last straw was when the so-called 'supervisor' in India/Pakistan/Bangladesh/Wherever told me not to call back, that everyone would give me the same response, and that he didn't have a superior that I could speak to - he was the boss. Saks should be ashamed of this! Never again ...

Recommendation: Stay Away - Stay FAR Away!

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Saks Fifth Avenue Complaints 178

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12:10 pm EDT
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Saks Fifth Avenue Dress

Dear Customer Service,

I am writing to express my disappointment regarding a recent experience with your store. I had purchased a dress and later noticed that the price had been reduced. Unfortunately, I missed the window for a price adjustment due to an unforeseen and urgent situation.

My husband was hospitalized and very ill during this period, requiring my full attention and care both in the hospital and at home. This situation made it impossible for me to request the price adjustment within the specified time frame.

Given these exceptional circumstances, I kindly request that you reconsider your decision and honor the price adjustment for my purchase. I hope that this matter can be resolved in a manner that reflects the high standards of your brand.

Thank you for your understanding and consideration. I look forward to your prompt response.

Desired outcome: price adjustment

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12:33 pm EDT
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I am writing to express my dissatisfaction with my recent purchase experience at Saks fifth avenue. In July 2024, I ordered a dress for a wedding, but I received the wrong item. I promptly contacted customer service and spoke with a manager who instructed me to return the dress and assured me that I would receive a refund within 7 business days. I followed...

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3:26 pm EDT
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Order #[protected] Case #[protected] On May 4, 2024, I ordered a gown from Saks. After briefly trying it on, I began the return process. I received the return label, sent the dress back, and three weeks later, the dress was returned with a short note saying that I had removed the security tape, and therefore they wouldn't accept it. I was not notified of their...

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Is Saks Fifth Avenue Legit?

Saks Fifth Avenue earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Saks Fifth Avenue to be a trustworthy company. Although there's a 2% resolution rate for customer complaints, which deserves attention, Saks Fifth Avenue is known for their high standards and safety. If you're thinking about dealing with Saks Fifth Avenue, it's wise to check how they handle complaints.

We found clear and detailed contact information for Saks Fifth Avenue. The company provides a physical address, phone number, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

The age of Saks Fifth Avenue's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Saksfifthavenue.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

We looked up Saks Fifth Avenue and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While Saks Fifth Avenue has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 2% of 178 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • There was some difficulty in evaluating or examining the information or data present on the saksfifthavenue.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Saks Fifth Avenue protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Saks Fifth Avenue. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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2:52 pm EDT
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I purchased a pair of Chanel sandals, they were snug and the sales rep said they will stretch. I wore them around the house and could only tolerate them for a short time. I called the store, spoke with the rep. who said that I should take them to the local shoe repair store and they should be able to stretch them. I did and they said they would not because...

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10:25 pm EDT

Saks Fifth Avenue Not receiving a - Temple St. Clair pendant - I ordered. Received the box but the pendant was NOT in the box.

This is regarding ORDER #314643666 - March 19, 2024

Temple St. Clair Luna 18K Yellow Gold & Diamond Pendant- March 19, 2024.

After repeatedly calling Saks (3/25 and 4/4) and speaking with a "customer service specialist" about not getting the pendant, I was continually told that "the order was received" and that's all we ca do". Really - That's it?

I also spoke with someone who said the matter would be looked into. I still haven't heard from that person.

I received the box (the box was not tampered with) BUT THE BLACK POUCH INSIDE THE BOX WAS EMPTY - NOTHING WAS IN THE BAG.

It leads me to believe that someone stole the pendant when filling my order in the order department. Please help. I paid (including tax) almost $1,700.00 and I have nothing to show for it other than frustration, anger and sadness. Every time I call Saks I'm told the same thing - ordered was received. MY TEMPLE ST. CLAIR PENDANT WAS NOT received by me. Mary-Jo Johnson

Claimed loss: Financial loss for the Temple St. Clair Luna 18K yellow gold and diamond pendant including tax is $1,696.00.They suggest to send photos - I can't because I do not have the pendant to take a photo of!

Desired outcome: I want the pendant that I paid for or a refund for the pendant I never received.This occurred down in TN or wherever orders are fulfilled. PANDION was the shipper. Pandion Tracking #2P [protected]

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Update by Mary-Jo Johnson
Apr 08, 2024 10:59 pm EDT

I have nothing ----- nothing of the piece of jewelry. - the lovely Temple St. Clair Luna pendant in 18k .

Update by Mary-Jo Johnson
Apr 08, 2024 10:43 pm EDT

PLEASE PLEASE PLEASE RESOLVE THIS

Either I get my Temple St. Claire pendant or I get my full refund. I'm so upset and sick about this. I hope Saks will be able to come through for me .

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4:11 pm EDT
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On February 24th, 2024, I purchased Balenciaga handbag (order #[protected]) with a shoulder strap from Saks Fifth Avenue online store. I paid $1,403.40. I was very excited when I received the bag. Unfortunately, the item arrived incomplete, the shoulder strap was missing, and I decided to return it. The bag was returned and was received on March 1st, 2024. I...

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10:28 am EDT
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Saks Fifth Avenue None received order

Horrible experience and staff is no help. If only I had known sooner. Buyer beware. Order item that was supposedly delivered 03/09. Advised I could only filed a complaint 03/20. Told to wait 1 to 2 business days for an update, then, 1 to 3 business days... Now, 5 to 7 business days and if... If approved up to 3 weeks for a refund. What times are we living in. Photo shows nothing. Every other order shows package on my porch. How are they even in business?

Claimed loss: $200 Romper

Desired outcome: Refund

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4:40 pm EST
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I purchased a Saint Laurent Bag on December 19, 2023 Order #[protected] the bag was delivered on December 22 however it was a Christmas Present so I wanted to open it with the family on December 25. After opening the box I realized the bag was not what I thought it was it was entirely to small and I didn't like fabric so I went online and started the return...

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10:41 am EST
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Saks Fifth Avenue Refund not received

Late November 2023, I purchased a pair of boots in a size 9. They were too small. I returned them, and purchased a size 9.5 (There was not an option to exchange). Shortly after, I received in the mail a pair of boots in a size 8, along with a note that my return was rejected because they thought I wore the boots. I just want my money back for the size 9 that I returned and never wore, and I want to return the size 8 boots that I did not order, nor wear. For weeks I have been calling Saks, and I am told to just keep waiting for FedEx to call me to schedule a pick up. FedEx never calls. I am seeing similar complaints online about Saks, and something fishy is going on with this business.

Claimed loss: $390.78

Desired outcome: full refund

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Update by AMBG75
Feb 08, 2024 10:59 am EST

During my last conversation with a Saks "supervisor", he would not acknowledge the photos I was asked to send, and he kept repeating like a broken record, "There is nothing else we can do, the warehouse has made their final decision"...over and over.. If i asked a question, he just repeated that (he said his name was Lester). I became even more infuriated being treated like that.

So, I made some other public complaints, like to the Better Business Bureau, I emailed the local Saks, and I submitted a complaint to the FTC (Federal Trade Commission). I finally received an email from someone within Saks that processed my refund and had Fedex pick up my boots. I will never purchase another item from them.

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HQH
Atlanta, US
Feb 08, 2024 10:22 am EST
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They need to arrest these people! They are stealing? I wonder how we can report them to the police?

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AMBG75
US
Feb 08, 2024 11:04 am EST
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Replying to comment of HQH

I made an online complaint with he BBB, I emailed the local Saks for help, and I filed an online complaint with the FTC (Federal Trade Commission). I'm not sure which if those finally made someone solve my problem, but maybe try those three.

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2:21 pm EST
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Saks Fifth Avenue Will not refund my money. They are lying and saying I wore the shoes. Never even stood up in them!

Order of Train Wreck:

11.21 Boots delivered to my house

11.28 Received email that my item is on the way back to them

11.29 Distribution center received item

12.7 Received boots at my house for the second time

12.7 Emailed with customer service and they said they were returned to me in error.

12.7 Emailed with customer service and sent them several pictures of the boots confirming that they were not worn. They told me to send them back again.

12.8 I took the boots to Fed Ex

12.11 My return was delivered to distribution center

12.14 Emails with customer service saying that my return was not processed and I may receive the boots again

12.14 They issued an order for Fed Ex to pick up the boots again but I never received them for the third time

12.15 Return was denied due to boots being worn.

Today when talking with a supervisor they were giving up and said there’s nothing else for me to do. Even if they deliver the boots again they are not returnable even to the store.

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AMBG75
US
Jan 29, 2024 10:33 am EST
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I am going through the exact same situation with Saks!

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2:37 am EST
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On December 16, 2023 I received a damaged delivery item upon opening the packet I saw a box full of feathers and I was very upset since this was a present for my son, which upon opening my package to wrap discovered the coat I was delivered was damaged. I immediately, reached out to Saks Fifth Avenue Costumer telephone contact number, which as stated on the...

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12:43 pm EST
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Saks Fifth Avenue Return of item

I returned a dress order #[protected] and it was sent back saying it appeared to have damage from wear. I had not worn the dress. It appeared to be miss inspected. I did take it back to Saks in Chicago on 1/5/24 and had a manager look at it. She told me she could not take it back since it was an online purchase but saw nothing wrong with the dress. She gave me an [protected] number to call.

The first person I spoke too on 1/5/24 agreed to send me a return slip but told me to call back on 1/8/24 because it was not in the system yet as received by me. I call back on 1/8/24 and spoke to two people who refused to let me return the unworn dress and said there was no way for them to generate a return slip. Then he hung up on me!

Desired outcome: Since the return of my item was unwarranted and a Sak Fifth Ave. manager agreed the dress was mis inspected and said she would take it back. I would like a return slip so I can return the dress as sonn as possible.

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12:34 pm EST
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Saks Fifth Avenue I paid for express 1-2 business days but it came 6 days later

I placed an order for a Ralph Lauren polo shirt for my son and paid an extra $30 for express shipping but I didn't get it on time. So now I'm returning it. But I want a refund for my $30. It was pointless. I placed the order on the 6th of December, I then got an email on the 7th of December saying it was shipped but I got an email on the 13th of December saying I should receiving it today.

Claimed loss: express shipping costs $30

Desired outcome: I want my money back. I did not get it in, in time.

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9:16 pm EST
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I ordered an Isabel Marant sweatshirt Nov. 30 via regular, free shipping. Dec. 1, I was notified my order had shipped, and the tracking number showed that OnTrac was the shipping carrier. I've had issues with OnTrac previously, so I contacted SFA customer service and asked if they could contact OnTrac and have the package re-routed to a SFA store closest to...

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2:21 pm EST
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I placed an order for over $150 and did not receive the promo offer. The reason I was told was that the items purchased did not qualify. My order number was [protected]. To find my error, I went back over my order process. I went to your website and on the top left it said "spend only $150 & earn a $75 gift card" "use code HELLOBFSF". Nothing else. Over to...

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7:07 am EST
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Saks Fifth Avenue Two gowns that the store refuses to take back

Order Number [protected] Case ID 0909028

On October 17th 2023 I received two dresses totaling$874.00. I tried them on they were to big I put them back in the box on hangers in plastic all tags attached when they got to the distribution center they said there was a sash missing so returned the dresses to me. In calling customer service they asked me to send pictures which I did.. I spoke to them yesterday 11/19 they looked at the pictures of the dresses on line and agreed there were no sashes on either dress . the customer service rep agreed , he then transferred me to a supervisor and he stated they would not be taking back the dresses I said it was the distribution center that made the mistake... That is stealing a customers money and I have a bill for 874.00. I need any help I can get with this issue

Liz DiSarro

[protected]

Claimed loss: $874

Desired outcome: Refund to my credit card

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2:48 pm EDT
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Saks Fifth Avenue Refund never received after 7 months

I returned a belt back in April 2023. I received confirmation that the belt was returned, I requested the refund to be sent to the original form of payment which was my card. I was later told by a representative that they can only provide a gift card for the refund. I said okay and it’s 7 months and over 100 phone calls later and I have never received the gift card.

Claimed loss: 234.00

Desired outcome: I would like to receive the gift card for my return.

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5:37 pm EDT
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Saks Fifth Avenue Received an empty cartier case in a delivery box.

i had purchased a Cartier sunglasses with express shipping delivery for a total price of $ 1400.00. Within 5 days I received a box from the postal office and upon opening the box I found the Cartier sunglasses case without the sunglasses. On the same day, I notified Saks Fifth Avenue customer service and emailed them pictures of the empty box as requested. For the past 2 weeks, I have been dealing with them. They refused to refund me my money. This is the worst retail company I ever have to deal it. Please do not purchase anything from this company. I will definitely spread the word.

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6:41 pm EDT
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WOW, what a terrible experience I have had with this company_absolutely HORIBLE Customer service - ONLINE and INSTORE. I went into the Location in Camarillo California, Purchased a very expensive suit and the next day, the ONLINE Sale for 25% off happens ON my suit purchased. - I asked the Manager in the store for assistance, and they wouldn't even speak...

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3:42 pm EDT
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My name is Yolanda Alexander and I've been a Saks customer for more than 35 years now. I recently placed an order for a wedding I'm attending. I purchased to items hoping that one would work. I received one of the two items; it didn't work so I returned it. I was hoping the second item would work and kept waiting for it to arrive. It never came so I checked...

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Overview of Saks Fifth Avenue complaint handling

Saks Fifth Avenue reviews first appeared on Complaints Board on Jul 19, 2008. The latest review Dress was posted on Sep 27, 2024. The latest complaint lost packages was resolved on Dec 19, 2013. Saks Fifth Avenue has an average consumer rating of 1 stars from 180 reviews. Saks Fifth Avenue has resolved 5 complaints.
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  1. Saks Fifth Avenue Contacts

  2. Saks Fifth Avenue phone numbers
    +1 (877) 551-7257
    +1 (877) 551-7257
    Click up if you have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have successfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number Click down if you have unsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number 0 0 users reported that they have UNsuccessfully reached Saks Fifth Avenue by calling +1 (877) 551-7257 phone number
  3. Saks Fifth Avenue emails
  4. Saks Fifth Avenue address
    225 Liberty Street, 31st Floor, New York, New York, 10281-0097, United States
  5. Saks Fifth Avenue social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 27, 2024
Saks Fifth Avenue Category
Saks Fifth Avenue is ranked 12 among 67 companies in the Department Stores category

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