Tim Hortons review: the lack of acknowledgement.

I was waiting in line to get my tea. There were two people behind the counter. I waited 9 minutes at the front of the line to be served. Then when I did get to the till. The person said. I am not taking orders the other guy is. This was at approximately 435 pm on Thursday January 2, 2020. The fact that I waited that long is not acceptable. The lineup was all the way to the A&W