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service and staff
waited in line for over 5 mins why your cashier talk to someone that was very clear a we call it regular person goes there a lot
i waited and waited and when he was given his coffee she left and looked right at me and didn't care to serve me
this is so low ball all tim hortons are the sane you all suck at your job and don't care about serving people
grow up and do your job
tim hortons use to be a good place now it just a dump and all that want is profits
cold food cold coffee rude staff managers that are to young to be the position they are in
i done with your rude selfish place and all the rude people that work there
consistently poor customer service
on Friday December 20th, I called the store at 8am to order a box of coffee and donuts (1doz) for a meeting at 9am. I was told that it would be at least an hour to get the coffee. When I asked why I was told they are busy in the morning and didn't want to set time or coffee aside for my order. I had called a couple of months ago to order a box and when I...
Read full review of Tim Hortonsdenied promotion and ignorant employees
Bonjour, Tim Horton is Canadian and I care about my country more than the other popular brand that is not. But... Yesterday, I stopped by the Tim Horton franchise in Saint-Romuald and presented my «Fidelity Card». The employee told me I would earn a gratuity on my next visit. I went today for a 1$ ice coffee with a code from the last survey I had...
Read full review of Tim Hortonsorders wrong, no beyond meat options, absolutely dirty and filthy washrooms.
This is my home town. Yesterday (Dec21), my wife and 2 kids decided to pay out friends a visit and planned on meeting at the Cayuga On Tim's. We ordered 1/2 Dark Roast Coffee with 1/2 French vanilla x2. Both items were made wrong. We ordered a chocolate chip cookie, we got a chocolate chip muffin. Staff there are all in training or just don't care...
Read full review of Tim HortonsI am an employee here. i'm being harassed at work.
Last week when i went in to get my paycheck, my coworker Danielle Lavancha, got in my face and screamed at me about rumors. I reported it to my manager, with no actual results. Yesterday, I was scheduled to work with Danielle and my managers. Comments were made to me all day by Danielle. I was called a snitch, called slow, was screamed at for placing lid...
Read full review of Tim Hortonsfood
I recieved my food ok just fine in a timely manner, ( however, I myself have put in on different occasion complaint regarding this location). there was a gentlemen behind me in line and he had ordered a coffee, and got sweetener on the side, he asked the employee to state to the employee in drive through that he wish him a merry Christmas, which he failed...
Read full review of Tim Hortonscustomer service and food preparation
My husband and I go to the various Tim Hortons in our area on a regular basis (4 times per week). This morning we visited the #100578 location on 1675 Tenth Line Road in Orleans Ont. and were very disappointed with both the service and our bagels. I stood in line for almost 10 minutes waiting for a cashier to take one of two cash registers to start serving...
Read full review of Tim Hortonsadvertising
I am writing to complain about the ad, where the boy offers Santa a Christmas drink and then pulls it back and says not so fast. No socks this year.
This child demonstrates an entitled arrogant attitude.
We do not want to encourage children to be greedy and rude.
What were you thinking when you came up with this ad?
It does not demonstrate the true spirit of giving, instead it demonstrates a gimme gimme attitude.
worker
There is a worker at that Tim Horton who always get everything wrong bagels he has no clue how to make it was burnt the worker is a make he was working there Friday afternoon I would like this fixed ASAP. This worker is only good at standing there and doing nothing I see him mess up it here people orders as well as mine I pay money every week and I am thing about stoping because he messes it up all the time
Read full review of Tim Hortonsproduct and service
Ordered two #7's, medium black coffee, CremeBruelee Latte, two extra potatoe patties... charged over $14.00. After leaving the drive thru, found that both crescents were over cooked and one was actually burnt black. My black coffee was correct, but the latte my wife order was flavored coffee. No extra potatoe patties and all served with an attitude from a...
Read full review of Tim Hortonsreward program
I work across the street from the Tim Hortons in Calgary at 49th Ave. Every break at 10:00 am I go to Tim Hortons to purchase a cappuccino and donut. ( December 19th 2019) I have the rewards card and on my 8th purchase I was told that I qualified for a free purchase. I asked them if I would get my coffee free. They told me that the Cappuccino was not...
Read full review of Tim Hortonsnew tv commercial
I'm concerned that your new commercial with the young boy stopping Santa Claus mid sentence shows little respect for an adult by interrupting him the way he did. It shows the boy demanding no socks. I just find that this ad suggests that it's ok to talk to adults in this manner. There's enough disrespect going on amongst young people. Do your ad people not see this? I have 2 grandchildren that tell me how kids talk at school and it's not pleasant to hear how they treat each other.
Ed Robert
tables
We come to this location alot and the tables are always dirty. Never do we see anyone clearing tables or wiping them!!! This place use to be cleaner. Poor management ... lazy workers?? I dunno which but not cool! It's not that hard and no excuses about being to busy!! Maybe this location plus a few others in Saskatoon need some new staff. Appears that Tim'...
Read full review of Tim Hortonsgift card
I entered the drive thru today around 4:45pm and asked for a 25 gift card and a coffee. When I received my gift card I noticed that it said happy birthday on it. I explained to the staff member that the gift card was not a birthday gift and requested a new card. I was informed by the staff member as well as another staff member (who I am assuming was the...
french vanilla drink mix
Every time I go to pick up french vanilla drink mix they are out. Safeway stocks it occasionally and sells it for $6.99. Our local tim hortons rarely stocks and charges $7.99. What and why?? So maddening to sit in the drive through just to be told they don't have it. This is not a new store at all and there's no reason why they shouldn't stock everything that's on their menu.
Read full review of Tim Hortonscream of broccoli soup & utensils
December 18 2019 at 12:15 pm, I ordered the cream of broccoli soup and small roll w/butter. The cream of broccoli soup was so diluted, you could call it water of broccoli soup. Also, the spoon I was given was bent backwards so I was unable to use it and I didn't receive a knife to spread the butter on my roll. The service was extremely quick but not enough attention paid to detail and the soup was disappointing.
Read full review of Tim Hortonsthe staff behaviour and wrong order
I submitted my complaint about this Tim Hortons and got case number WXSV8. It was about employee's behaviour who served me Farmer's wrap with egg while I asked for Eggless as I am pure vegetarian and it's against my religious rules to eat Non veg or Eggs. But the employee was not apologetic and said it's just a mistake, it was a big mistake to me. And I am...
Read full review of Tim Hortonsmuffin - customer service
This morning, December 18th, I went to the Tims in the Quinte Mall. I was there prior to when the stores in the mall open. Consequently, I was the only customer. I placed my order - two muffins and a gift card. The server was more interested in talking to the other employees and took some time filling the order. Products were all ready on the shelf. When I...
Read full review of Tim Hortonsfrench vanilla coffee
I realize the foam from the French vanilla doesn't fill the cup . But when you order your favourite beverage & your cup is LESS then full it is very DISAPPOINTING! I have come to realize if you ask politely for the attendant to TOP UP with coffee it's usually done without issues ... i went to the drive through in Atherley Ontario this morning & the young lady on the window was very nice but as for the other lady whom I asked politely to top up my XL French vanilla replied " I already did " I am completely upset with her reaction because as you will see the cup is more than an inch below the rim ! My French vanilla is a an occasional treat ... With this EXTREMELY POOR customer service I'm wondering if our families daily coffee & treat visits should be taken elsewhere? I myself work with the public & deal with HUNDREDS of guests daily ( face to face )so I understand sometimes things are complicated! This was not complicated & the store was not lined up busy ... I asked politely & even the other young lady taking the order "looked" embarrassed as she put her head down ... I was not going to argue with the other attendant, maybe she thought she filled my coffee ( French vanilla) but she CERTAINLY DID NOT !
Maybe there is something that could be improved with the dispensing machine that would make everyone's experiences more enjoyable!
Thank you for taking the time to read
management
Went into Tim Hortons to get my bagel remade as I went through the drive thru and it was NOT toasted, and the lettuce on my belt looked absolutely revolting. Watched an older woman, with long black and silver hair, who I think is the manager, take money from a customer in drive thru, then proceed to go back over to make my bagel with the same gloves. As I...
Read full review of Tim Hortons1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".
4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:
- The specific location or service that caused the issue.
- The date and time of the incident.
- A clear description of what happened.
- Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
- Steps you have taken to resolve the issue, including any contact with customer service.
- The company's response or lack thereof.
- How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.
7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.
8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.
9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.
Overview of Tim Hortons complaint handling
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Tim Hortons contacts
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Tim Hortons phone numbers+1 (888) 601-1616+1 (888) 601-1616Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone numberUSA & Canada+1 (905) 845-6511+1 (905) 845-6511Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 3 3 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number100%Confidence scoreHead Office
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Tim Hortons emailsinfo@timhortons.com100%Confidence score: 100%Supportrobichaud_michelle@timhortons.com94%Confidence score: 94%communicationmorelli_david@timhortons.com93%Confidence score: 93%communication
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Tim Hortons address874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
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