Tim Hortons

I was at the above location on Sunday Nov.12 with my husband for dine-in eating at 9:21 am. There were at least a dozen people ahead of us with only one person taking the orders. We waited at least 15 minutes to place our order and receive the food. The booths at the front of the store are a disgrace. The fabric on the seats are torn all the way to the stuffing making sitting there very uncomfortable. The food was cold including the coffee. The table was not clean from the occupants before us. When we were leaving the garbage bins were overflowing. There were empty coffee cups and other leftovers on the top of the counter. Needless to say, we will not be dining at this establishment again.

I purchase Tim Hortons Chicken Noodle Soup at the grocery store on a regular basis. The other day, I saw a can of your Spicy Thai Chicken Soup and decided to try it. I enjoy spicy food and thought this would be a nice change. Huge disappointment. I had two sips and the taste was horrible; had a taste that seemed like it contained some kind of chemicals. Worst soup I have ever tasted. Needless to say, I poured it out.

I’m just letting you guys know ahead of time the cream of broccoli soup batch number EST57NA23131 00:59 is contaminated with a bacteria of some kind. I am send big the can of it to the department of health for investigation to confirm what was in the soup but it has made me horribly sick. I just hope Tim Hortons is smart enough as a company to take action and pull this batch off the market before it it really hurts people.

Good Afternoon

Tim Hortons Case # your case [protected]

Original Date of Reception : Oct 24

Issue : Lost Stolen Grand Prize 1 Million

Obtained at Location :Westney -Bayly

Contact Attempt : 6

Increased Scenarios of placements of pedestrians and vehicles in area with Rogers Communications Networks tracking systems placing

Damage Scenarios in creation around the neighbourhood with affect

of the delay and usage of promotions from Tim Hortons Westney.

Good morning,

I have been waiting since Tuesday morning for a resolution to this issue and have spoken with at least 3 different people who have all told me that this should be resolved by the end of the week. Well, here it is Saturday and there is no resolution and no return of the money that has been withdrawn from my bank account.

I’m trying to have things transferred from my previous account [protected]@hotmail.com to my new email address [protected]@gmail.com.

I have already been charged $150.00 from my bank account and another $50.00 on my Mastercard.

It would be really good customer service if someone could at least tell me what is going on with this issue.

I have done everything that all these emails I have received have told me to do and the issue has not been resolved. I would expect that someone should at least have the courtesy to call and let me know what is happening.

Karen Peach

[protected]

The worker was preparing food without gloves (video attached).This particular person never wears gloves. I had an argument with her previously, when she replied to me that she just washed her hands, which is still not acceptable. The fact the she did not even feel that she was wrong is unacceptable, never apologized, just keep arguing back. I saw her using cash and microphone before she started making sandwich without gloves. She also used her bare hands and put them into a bag full of lettuce, grabbed a handful of lettuce and refilled her produce table. I believe that this worker needs a proper training and also needs to understand that she works with food and must use gloves while making it. Very disappointing experience. Please take some actions to fix this issue.

Today nov 8,2023 00:15am i went to east lakes crescent, airdrie tim hortons

When i went to window the lady server started mouthing “what the [censored]”. When i asked why she was cursing, she started yelling and told me to leave. She also stated racist comments

I asked her name she replied she not going to tell her name and went inside

Other guy on the same shift helped me and he also witnessed everything

I use to go that tims almost daily but now I don’t want to due to that lady

Please address my concern

To who it may concern!

I would like you to Address the manner in which your Staff Shazia addresses people when you pay for your items.

Her Attitude stinks ! She thinks she’s doing me a favor by me buying coffee. She thinks this is an assembly line. She needs to LeeAnne customer service ethics. MOVE HER FROM THE CASHIER POSITION. She needs to be I. The kitchen where she does not interact with people who supports Tim Hortons. I’ve been a loyal customer at this TIMS for years and I usually go at evenings if I encounter her on my first visit. I would never go back. TEACH HER CUSTOMER SERVICE APPRECIATION. WE PAY HER WAGES.

Prior to placing my order i asked if a london fog could be used as a coffee. The person on the PA system said no. Then i contiued to place my order, i mentioned i had a activated promotion on my phone. Then put in my order. I get to the window. The lady who was at the window had mentioned the scanner was not working. I tried talking with the supervisor. Even when i tried to pay with cash. He would not accept the cash. He turned me away. I visit all Tim Hortons all over the region. This was not called for. I still should of recieved my order. After going to another Tim Hortons i recieved my order and pleasent service from staff at 4200-28th Stony Plain. All there scanners & Equipment were working.

Monday went through drive-through Tim Hortons on Highway 10 in Steeles located at the Shoppers Rd., Plaza outside and while I was grabbing my coffee the lid was not on properly so I was trying to get it on and was rudely screamed at by the drive-through attendant, saying, ma’am hurry up, there’s people waiting, meanwhile there was no one in the drive-through and the first important thing was that she should’ve been patient because I could’ve been burnt with the coffee. Second incident today November 2 went to ask for a 3/4 coffee and the rest French vanilla was given to me the cup was only half full, and I took a picture to show now tell me I’m paying almost 3 dollars for a mixture to have half a cup. I don’t think that is fair so insulting.

Hi, I’m not one to complain ever about customer service because I have much experience in it and I know how stressful it can get when you’re busy but I had a couple run ins with an employee at Tim’s here in Deer Lake NL that I feel we’re on called for. The first one was earlier this summer but I let it slide as I said I do understand the frustration in customer service. This morning around 10:30am I went through the drive through to purchase a French vanilla for my husband (I believe you know Barry) and Sherry was the one taking orders. As I stopped and ordered I was also counting change to leave a tip as Barry and I always do, I guess I didn’t say thank you after my order fast enough and she yelled YOU’RE WELCOME at me through the intercom loud enough to startle me as I had my head down counting money. Again I would have let it slide but when I got to the windows you pay for my order she was bad mouthing me to the guy who was handing me my order saying not expect anything more from customers and most people have no morals or manners and I also heard something about her referring to me as that customer. I did however fire back at her and I did tell her it was me “that customer” she was referring to and I told her how I was counting money to hand her a tip at the window and I certainly didn’t appreciate being screamed at through the intercom. I did get so much as an I’m sorry, I did however receive an eye roll and something mumbled under her breath to which I said thank you loudly to her when I was handed my order. Fact is the ignorance of not realizing she was the one with no manners is canning. I have 20 years experience as a certified cook/baker/caterer and now working in management at Western Health. I css as n honestly say I have NEVER treated my customers or employees as an inconvenience. People need to realize it’s their customers who support them and because of them they are able to get a pay check. Some would say “what do you expect it’s fast food!” That doesn’t fly with me. To me customer service is customer service. It shouldn’t matter the wage as you shouldn’t have to get paid $10 more an hour to appreciate your customers. This establishment show the worst customer service than any other Tim Hortons I have visited. I won’t be going back there.

My daughter went to get timbits for her party on Saturday at 3:30 pm (in the afternoon) on October 28th and was told there were no chocolate Tim bits left. I asked her to ask when will there be any today and they replied there will be no more. Very disappointing.

Location is:

10 Av Sainte-Croix

Saint-laurent QC H4N 2K7

Canada

My name is Giovanna, email [protected]@hotmail.com

Ordered a croissant breakfast sandwich and a tea to go thru the drive thru. Upon opening it on the highway I could smell and see the chard croissant. Upon opening the sandwich it became very clear that it was very burnt and un edible. Sadly the was on route to Barrie so I couldn’t go back to complain. This should never have been served to the public.

Ordered today around 840 am at the Tim’s on Laclie by the beer store!

Pictures included.

Not sure why Tim Hortons has chosen to have cups to the low standard that these cups are. For the last month almost every purchase the rim on the top of cup flatens out and lid becomes insecure. If you happen to pick up cup from the top lid pops off and hot coffee spills all over me, including hands, clothes, interior of my vehicle. The cups are so weak even when you pick up a full coffee your thumb pushes into cup because they are so flimsy. I am attaching pictures of what I am talking about. I have purchase coffee from other establishments and they are using a much sturdier and stronger cup so I know they are available.

Don’t you just love being told to calm the hell down by a supervisor when trying to say hi to someone in the drive thru (yelled the name of staff through the window) and then call to make a complaint and the manager accuses you of something you didn’t even do and gives you [censored]! Tim hortons by old J&B will never get my business again! October 24th at 10am est

I bought a can of this Friday at Sobeys. I heated it up today for lunch. It is DISGUSTING. It tastes like someone dumped either a bottle of cologne in it or a bottle of dish soap. I don’t know how a company like this can put this on a shelf for sale. I wish I had read the reviews first since it appears I am not alone. That was my first Tim Horton canned soup purchase. It will definitely be my last. Never again. ?

I ordered a small decaf coffee and when I got home and opened since it was very light noticed my cup was only half full.. I paid for my coffee therefore I should be getting a full cup. And No I did not drink any! This was purchase on Saturday October 21 around 3:20. And not to mention my son asked for extra base in his ice coffee and they did not add that either.