Tim Hortons
reviews and complaints

Hi i ordered an iced coffee and while I drank it something gross went into my mouth from the straw. I spit it out and then looked at the bottom of the cup and i could see stuff at the bottom. Also I bought the box of coffee and the cups that came with it were all dirty inside. I had to serve the coffee and it was a guest that noticed the dirty cups. I purchased the iced coffee on Friday from the Alliston store and the box of coffee was purchased the saturday

I have been going to this one location the last 2 weeks every morning and every morning has been the same thing. There is a line up of people and right in the open there is 2 younger boys. And one a little older than them female. She looks like the manager to be honest.. She none stop flirts on them and they all go back and forth at each other. Very unprofessional (this morning she was making comments about of the the guys head is so big) not caring about your customers at all could hear her over me trying to place my order and now this morning. I asked one of the boys where my wrap was because they were just all talking while there is 5 people in line and he looked at me and just said there’s more people ahead of me

I get to work with my wrap finally and he doesn’t add the egg to my BREAKFAST wrap.

On Aug 22,2023 @ 3:07pm I went to the store on Parkdale Avenue in Brockville, Ontario to get a supper/lunch wrap. I ordered a loaded chicken wrap and not a BBQ chicken wrap. I have a limited time to eat lunch and return back to work. The coffee was very quickly made the wrap on the other hand took what seemed forever due to the worker was to busy joking and fooling around. When they realized I had not got it yet the boy went started making it then left to the back room on multiple occasions. Then returned to finished the wrap with chicken that was left out from a previous order. I left the building with my cold wrap at 3:30pm which left me 15 minutes to drive and eat. But the drive through was thriving while the whole staff was fooling around.

I went to the riverbend location with my family, ordered food and drinks. The staff member named Persia was so rude. Was talking amongst her co workers and was disrespecting customers as they left. She completely ignored my dad as he waited 20 min for his drink order without any notification at all. She then ignored him when he wanted to confront her about her behavior. It was such a bad experience! I hope this issue will be dealt with.

I sent a request online for someone to call me so that I can resolve an issue in regard to a promotion that Tim Horton is running. Has been a week and have yet to hear anything. Cannot reply to an e-mail received. No one to speak to...only online...sent 3 requests to have someone contact me. Very frustrating. I need to have someone call me ASAP to rectify this issue and my valid claim under the promotion Spend $40 get $15. I did everything they asked and still refused my claim. If no one reaches out, I will file a complaint for false advertising and discrimination.

Tony - [protected]

I picked up a coffee in Azilda, Ont ; (outside Sudbury) before driving back to my home. I waited a bit as it was too hotto drink right away. When I picked it up from my cup holder in the car to have a sip, it spilled all over me, my cup holder was full of coffee and some fell on my seat. It is a good thing that I had a loose shirt and I immediately pulled it off my front skin and grabbed a towel on my front seat, which I carry because I get hot, and was able to spare myself burns. I had to pull off the highway, clean the car and change my shirt. I have never seen anything like this. I had quite a scare as I was driving and alone in the car.

Please verify your product as for sure someone can get a good burn if ever they get the same experience as me.

I was in the drive through tim hortons at ford road and michigan ave. In dearborn mi. I witnessed the owner beating a man in a truck. He was with another man who also was wailing on this person. I know it was the owner because when i got to the drive through window, i reported a fight in the parking lot and the girl at the window replied," ya we know about it, its ok" i replied " what makes that ok" so unprofessional and frankly frightening that no one did anything about it. Is this behavior condoned by tim hortons?

Went by my normal morning coffee, that I buy everyday. One large double double one large two cream half of sugar. First of all I was asked to wait at the back. For coffee. Trying to be understanding I said okay. I said already waited in the line for 10 minutes. Sat there for 7:00 to 8:00 minutes, as many customers were driving by. A young guy brought coffee soap to another car. And then came over and asked me what I ordered. Again I ordered two coffees. Already have them 20 minutes invested. Again for two coffee. I left. Let alone I got no coffee. They got my $5 plus tip. Seriously

I am a regular customer of Tim Hortons. I go there almost every Tuesday, Thursday Friday and Saturday.

At about 11;30 , 4 of Aug. I went there bought a large tea and sat with friends.

At around 00;15, 5 of Aug, there was only one female customer ordering drink, I walked up besides the lady. The female staff spoke very impolitely ; stand behinds the lady. I did. and replied she should speak nicely. At the same time one friend walked in and saw what happen, Telling me he is going to buy the coffee for me.

I returned to my seat, later this friend retuned to sit besides me as this female staff was serving take out order.

About 5 min. later, no customer ordering.

We went up to order.

This female staff said; i am not serving you.

I asked ; why . I did nothing wrong, did not disturb.

She said again; I am not serving you.

I replied,; I want to speak to your manager, or supervisor.

Then she asked me to get out, otherwise she is going to call police.

I telling her go ahead.

I returned to my seat waiting for police to come.

About 15-20 min later, police waked in , the female staff approached him and talked to him then the police came to me telling me went out with him.

He asked me what happened.

I told all above.

He said he did not want to hear our story. but this female staff has the right to kicked me out her property. If I want to complaint I can do it next day.

I want to know if Tim Hortons can treat a regular customer who does not disturb, not drunk no abnormal behavior like that.

We visited the Tim Horton’s location in Saddlebrook Quebec off Cote St Charles street. It has to be the most disgustingly filthy Tims location we have ever been in. A sticky mess was all over the floor and they just left it there. The washrooms were completely awful and most importantly, the food prep area was totally unhygienic. Food all over the floor, the prep area littered in old food debris, looking like countertops are never wiped. Food equipment totally filthy. How is the food inspector not on top of this location?