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Tim Hortons
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1.2 4 Reviews 3015 Complaints
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Tim Hortons Complaints 3015

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J
3:07 pm EDT

Tim Hortons Staff activity not compliant with food premise act

Today Oct 11/23 at noon we stopped at the Tim Hortons on the west end of Shelbourne Ont.

We observed Staff with a swifter mop dusting and cleaning the walls in the open food prep area as they were producing food.Dusting over top of open food ,beverage machines ect .Fortunately we already had our food before this started .I know that this does not meet the food premise health regulations.

This is a operation we will remember not to visit in the future.

Thank you

Marg

Desired outcome: As well no recycling system was set up as everything goes in waste garbage .Would have been nice to have had regular dish service when dining in and reduce waste garbage .

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A
1:35 am EDT
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Oct 12, 2023 Hello yesterday morning before heading to work, I dropped by the Tim Hortons Drive Thru @ 8129 Sheppard Avenue East / intersecting Morningside Avenue as I normally have often when the "full-time" or regular staff worked whom are 2 very efficient guyanese ladies. Anyhow, I paid around $30 for my order which consisted of (1) Pumpkin Spice...

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M
3:07 pm EDT
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I went into the Erin, Ontario location yesterday around 2:30pm. Not only did I went 35 minutes to place my order. I could see the timer for the drive thru which on average 7-10 minutes per car. The lady preparing the food never washed her hands or changed her gloves. She was touching her face, nose, hat, clothes. She also went to the back and got...

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10:07 pm EDT
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I’ve received THREE case numbers [protected],[protected],[protected] Dates times and amt of double charged Oct 8th @ 838am and again Oct 8th @ 838am Oct 4th @ 11am again Oct 4th @11am Oct 2nd @ 1038am again Oct 2nd @ 1028am Sept 29th @ 1054am again Sept 29th @1054am Sept 27th @ 1048am again Sept 27th @ 1048am Now on their website they have a list of...

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A
7:20 pm EDT
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Today, October 8th, 2023, 10:am to 10:15, I visited the Tim Hortons at 33500 Plymouth Rd, Livonia, MI. I ordered #7 meal, with a large coffee and an extra hashbrown. It usually comes to $9 something. This location charged 11.99, so I asked, politely, to check and was told it was 11.99, and I asked please to check, again, and a shorter Latino woman stepped...

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6:09 pm EDT
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Tim Hortons In store

Flys all over, filthy tables, dusty and slow service.

Tim hortons on heartland cochrane Alberta.

Absolutely disgusting, lids and trays, Flys crawling all over them. The next customer would have a contaminated cup lid to drink out of. I will never visit that tims again.

Staff were so slow, got my order wrong, I didn't change it as I was too disgusted and wanted to get out.

Desired outcome: Deep clean and fly traps

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J
2:03 pm EDT
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Tim Hortons Cleanliness and service

I have been going to the same Tim Hortons (#102104) location for morth than a month now. Everytime I nter the store garbage bins are over flowing, floor/tables have not b een swept/cleaned and washrooms are OMG so deplorable/ discusting/ inexcusable.

Given anytime of day I have yet to see more than one staff member serving customers who are normally lines up 4-5 deep. You have staff standing at the drive thru wicket doing nothing, there are all sorts of staff trying there best to look busy but are doing absolutely nothing. Just why I must wait 15-20 minutes to get a coffee is beyond me. When I finally get my coffee Irun fast because of deplorable state of cleanliness. Even if I do stay either I have to wipe my own table, or ask a staff member to wipe it...then its like pulling teeth because of the lack of staff.

It is apparent the manager of this store has a total lack of concern about the Tim Hortons name, or just doesn't care about the customer experience.

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Update by jackpine01
Oct 08, 2023 2:52 pm EDT

(Tim Hortons #102104) at 1520 Aimco Blvd Mississauga On. I have been going to this store off and on now for 3 months. Each time I go to this location I literally cringe due to the filth and untidey manner of the location. There are always a number of staff working but when people are lined up 4-5 deep and there is only one staff member working the cash only indicates to me some serious problems. I have talked with the supervisors on various shifts and I just get the impression they really don't care about the customer experience and have a lot of excuses as to why they can't servie the customer due to other work they must do. Wow...this sort of reply blew me away. Without the customer Tim Hortons is nothing...It appears to me Staff at this location really need to learn about the customer experience and returning buisness. Besides the discusting dining atmoshphere, rude staff and terrible service...I will not return to this location ever...This is only the second time I've run into issues like this, but a serious disreguard to the customer is paramount. On a final note washrooms in this location are no better, deoderizers would/could make a big differance.

Update by jackpine01
Oct 07, 2023 2:05 pm EDT

Tims

just may loose yet but another customer

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D
7:53 am EDT

Tim Hortons Drive thru experience

Just went through the drive through at the tim hortons on st Andrew’s street in fergus & ordered a black coffee & a toasted bagel & cream cheese. Very upset as I drove away & when I went to drink my coffee I was not even able to pick it up as it was so hot & they didn’t even provide a sleeve. I personally think sleeves should be mandatory on black coffee or tea. It’s very dangerous as I almost dropped it.

Also my bagel wasn’t even cut in half.

Very disappointing experience & I expect more from Tim’s.

Desired outcome: Better service

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G
10:31 pm EDT
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Hey team, So, I went to my nearby tim hortens with my family and it was 9:58 and I was already on the intercom to order and there was a girl who rudely said we are closed and our machines are shut off and when I said its still 2 minutes can you please just give me 2 ice coffees atleast then with so much arrogance and pitchi sound she said we dont have any...

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12:26 pm EDT
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Went to Tim hortons last week at 6:35 AM. Went inside and ordered two farmers Market sandwiches one without sauce. The guy literally put sauce on twice and when I told him he ignored me the 3rd time I said am not eating that I paid for it, I want it without sauce please and he grabbed a paper towel to wipe off the sauce off the food? I had to ask for a...

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B
2:23 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

Every night I come this tim because that is only one open 24 hour drive thru in my area and I have to deal with same girl every time and every time she is super rude and don’t even greet customers and service are the worst she don't know how to talk and how to behave , totally unprofessional I don’t know her name but she is the one with glasses . All I want if she work night please behave professionally.

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L
11:34 am EDT
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I ordered a plain bagel- toasted- with herb and garlic cream cheese. What I received was a plain bagel - toasted - herb and garlic cream cheese- with some kind of jam/jelly. Does this look tasty? It sure doesn't to me. Purchased as well as a Med Ice Capp. 8:37 am Sept 29th 175 Westmount Dr, Orillia ON L3V 7T7 Please contact me to resolve this.

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9:37 am EDT
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This am Sep 28 I ordered a bagel and a large steep tea 2 cream. The cup was marked with 2 cream. I drove to work only to find that it also had sugar in it. I am diabetic so had to throw it away. Waste of my money my time and your product. In this past week I’ve had my order messed up twice. Once from this location and once from another. I paid for a donut...

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H
11:53 am EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more

Tim Hortons Incompetence

My issues are with all the Tim Hortons, workers dont know how to give change back its too much or not enough! My order is ALWAYS wrong its beyond frustrating! Wait times in drive thru are ridiculous, now after ordering they say "let me just check if we have that" to kill time so that when they ask you to pull ahead the car in front of you has already left, you are not fooling anyone with this tactic. Todays work ethic is well below par for these workers. Nothing will change keep up the good work TH... NOT

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K
9:25 am EDT

Tim Hortons Being told to park in a no parking zone to wait for my order rude representive first name indra

3 times this week of sept 18-22 I have been told to park in a no parking zone to wait for my order at this tim hortons in simcoe ontario. On norfolk st south in the white horse plaza I have already complained about this before I refuse to park in a no parking zone. If you have a designated spot like mcdonalds I would gladly do so.

Also my last represtive of this company his name was indra on his tag was very rude.. I also am beginning to wonder about the quality of product I had a crispy grilled chicken wrap yesterday and was violently ill all the afternoon and half the evening

I have been given incorrect orders twice this week one was sugar put in coffee instead of sweeter my husband is diabetic and this could have been deadly for him.

Its about time for a change here

Please address these issues

Desired outcome: stop asking customers to park in a no parking zone. owner must take actions now i realize you have plenty of new trainees .. also watch the time line on your food or someone is going to get very very sick

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B
5:42 pm EDT
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Tim Hortons Customer service

Typically I buy gift cards at Christmas for the poor.

I went to the Tims on Appleby n Burlington and waited in the long morning line up. Once I got to the cash, I asked for 20 gift cards each for 10.00.

The woman (Asian lady) said she had customers and that I would have to line up and wait until they are gone!

She had a helper who wanted to do the task but she would not let him.

so I left extremely disappointed in the way I was treated,

Brigitte Taylor

[protected]

Desired outcome: She needs training in customer service. (at the very least)

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7:54 pm EDT
Verified customer The reviewer confirmed their account using Facebook. Learn more
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I went to the Tom Horton’s on Little Current Ontario Friday, September 15 at approximately 12:15 pm and purchased items that had special offers. When I went to scan and pay the scanner wasn’t working. So I didn’t get the special pricing, I didn’t get points for my purchases, and I didn’t get entered in the special scan and pay for the vehicle. This is the second time this has happened to me at the same location.

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5:36 pm EDT
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I placed a mobile order from the Tim hortons at 1055 West georgia Street, Vancouver on Sept 12 around 1:30 PDT. I ordered 2 grilled cheese melt, 1 croissant and a chai tea. Croissant and chai tea was good but the grilled cheese melt was awful. It wasn't grilled at all and the cheese wasn't melted at all. I couldn't check it at the same time as i wa...

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6:41 pm EDT
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Hi, I visited a Tim Hortons today in Strathroy and ordered chili and a sandwich only when I wanted to dit down All the tables were really dirty I had to go to the Cashier to ask if someone could clean them. A girl came out and left everything wet so I told her I'm not going to sit in water. Anyway, she walked away like she was deaf, Secondly: I opened my...

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4:40 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more

Tim Hortons Service

I just got served by the manager of the 3131 Cote Vertu location. I have never been treated so badly in my entire life. I asked what muffins they had left and the manager told me to look for myself. She took out a tray of muffins and still refused to answer me. She became extremely aggressive and threw napkins at me and she said verbally that she was the manager and didn’t give a [censored] about me

Desired outcome: I want someone to call me and I expect her attitude to be addressed

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review products in same bag/store dirty/server impolite was posted on Sep 10, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3019 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
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    Head Office
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 09, 2024

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