Tim Hortons
reviews and complaints

Flys all over, filthy tables, dusty and slow service.

Tim hortons on heartland cochrane Alberta.

Absolutely disgusting, lids and trays, Flys crawling all over them. The next customer would have a contaminated cup lid to drink out of. I will never visit that tims again.

Staff were so slow, got my order wrong, I didn't change it as I was too disgusted and wanted to get out.

I have been going to the same Tim Hortons (#102104) location for morth than a month now. Everytime I nter the store garbage bins are over flowing, floor/tables have not b een swept/cleaned and washrooms are OMG so deplorable/ discusting/ inexcusable.

Given anytime of day I have yet to see more than one staff member serving customers who are normally lines up 4-5 deep. You have staff standing at the drive thru wicket doing nothing, there are all sorts of staff trying there best to look busy but are doing absolutely nothing. Just why I must wait 15-20 minutes to get a coffee is beyond me. When I finally get my coffee Irun fast because of deplorable state of cleanliness. Even if I do stay either I have to wipe my own table, or ask a staff member to wipe it...then its like pulling teeth because of the lack of staff.

It is apparent the manager of this store has a total lack of concern about the Tim Hortons name, or just doesn't care about the customer experience.

Just went through the drive through at the tim hortons on st Andrew’s street in fergus & ordered a black coffee & a toasted bagel & cream cheese. Very upset as I drove away & when I went to drink my coffee I was not even able to pick it up as it was so hot & they didn’t even provide a sleeve. I personally think sleeves should be mandatory on black coffee or tea. It’s very dangerous as I almost dropped it.

Also my bagel wasn’t even cut in half.

Very disappointing experience & I expect more from Tim’s.

My issues are with all the Tim Hortons, workers dont know how to give change back its too much or not enough! My order is ALWAYS wrong its beyond frustrating! Wait times in drive thru are ridiculous, now after ordering they say "let me just check if we have that" to kill time so that when they ask you to pull ahead the car in front of you has already left, you are not fooling anyone with this tactic. Todays work ethic is well below par for these workers. Nothing will change keep up the good work TH... NOT

3 times this week of sept 18-22 I have been told to park in a no parking zone to wait for my order at this tim hortons in simcoe ontario. On norfolk st south in the white horse plaza I have already complained about this before I refuse to park in a no parking zone. If you have a designated spot like mcdonalds I would gladly do so.

Also my last represtive of this company his name was indra on his tag was very rude.. I also am beginning to wonder about the quality of product I had a crispy grilled chicken wrap yesterday and was violently ill all the afternoon and half the evening

I have been given incorrect orders twice this week one was sugar put in coffee instead of sweeter my husband is diabetic and this could have been deadly for him.

Its about time for a change here

Please address these issues

Typically I buy gift cards at Christmas for the poor.

I went to the Tims on Appleby n Burlington and waited in the long morning line up. Once I got to the cash, I asked for 20 gift cards each for 10.00.

The woman (Asian lady) said she had customers and that I would have to line up and wait until they are gone!

She had a helper who wanted to do the task but she would not let him.

so I left extremely disappointed in the way I was treated,

Brigitte Taylor

[protected]

I just got served by the manager of the 3131 Cote Vertu location. I have never been treated so badly in my entire life. I asked what muffins they had left and the manager told me to look for myself. She took out a tray of muffins and still refused to answer me. She became extremely aggressive and threw napkins at me and she said verbally that she was the manager and didn’t give a [censored] about me

My 16 year old niece Baylee is an employee at this location. Her manager felt it necessary to speak profanities directed to her through a group chat for the employees. That she would post whatever she wanted in the group chat, whenever she wanted her words were “ and I’m going to post, when I want to f****** post into a group chat I don’t give a F*** who’s at school, turn your f****** phone off” she was belittling and bullying her minor employee. While Baylee was attending class at her high school.I do have copies of this conversation. It was very rude and uncalled for. No manager should treat their employees, let alone a minor this way. This is a violation of Michigan law to talk to a minor this way. Something needs to be done, or we will go public with this. Please contact me on this matter.

Kassie [protected]

Today, August 31, 2023 I was travelling through Quebec and stopped at a Tim Horton and my husband bought me a decaffeinated coffee. I usually drink regular coffee in the morning then a decaf in the afternoon. When we were back on the highway I took a drink and it was lukewarm. This is not the first time that it has happened and it is getting very annoying. I know that decaf coffee is not as popular as regular coffee therefore the pot sits there longer. What happened to the rule of fresh coffee every twenty minutes. I guess the rule does not apply to decaf coffee.

Thank you