Tim Hortons
reviews and complaints

Date purchased 18/11/23

Time of purchase 8.40 am

Order number [protected]

Name of pirchaser Naomi Jones

I purchased a breakfast wrap (ordered one but somehow two where delivered and charged for) via just eat

It was delivered and on opening the wrap up I found a piece of plastic in it.

This then put me off eating the wraps so I disposed of them.

I am very very angry with your locations in guelph and fergus! these locations all changed their festive smile cookies without telling their loyal customers? i have been buying these smile cookies since the start (nov.13th) for my wife and my grandson! they love them! as of yesterday? without telling me they switched the smile cookies to the absolute terrible chocolate chip smile cookie? wtf? that started in guelph and now this morning the fergus locations all did the same? i come to tim's 7 days a week for my coffee (x2) and my everything croissant breakfast sandwich! i am a loyal customer and to be treated like this! is an absolute disgrace! you guys just change things without acknowledging your customer's likes/wants! i want answers to my complaint asap! or you can kiss my business goodbye! mcdonald's is right next door to the tim's in fergus and i will go there instead!

Ordered 2 sandwiches asking for the sandwiches to be cut and we needed the receipt. We got the sandwiches they were not cut, had a quarter size drop of mayonnaise in the very middle of bagel so it falls all over our clothes. Only had 1/2 piece of bacon on both sandwiches, And the lettuce was rusty. The store is on Hwy 115 just north of the 407 exit.

Today I had a rocky road cookie. I bit into something hard. I though I broke my tooth.

I spit out the hard item and realized it was a nut shell. I did not continue to eat the cookie because of the shell.

The cookie came from a Tim Hortons located at 505 Rymal Rd E, Hamilton, ON L8W 3X1

Thank you

Steve Alcock

email - [protected]@hotmail.com

Card Number 208F-1C01-6VWX

I opened a Tim Hortons mushroom cream canned soup purchased at my local metro, followed instructions to cook it, and when I came around to eat it I found a cluster of dark long hair among the mushrooms bits. I have blonder hair and so I know for a fact that it is not my hair in the soup. I was unable to eat my soup afterward because I kept thinking the mushroom bits could be more hair.

Upon checking my bank statement I just found out that for every purchase I’ve made using my debit card, I’ve been charged at least twice and even three times on occasion. I always get your medium latte and only one per day.

I hope you can look into this and look forward to hearing back from you. My rewards card # JG5R-DMPO-XM23.

Shirley Hirsekorn

[protected]

I was at the above location on Sunday Nov.12 with my husband for dine-in eating at 9:21 am. There were at least a dozen people ahead of us with only one person taking the orders. We waited at least 15 minutes to place our order and receive the food. The booths at the front of the store are a disgrace. The fabric on the seats are torn all the way to the stuffing making sitting there very uncomfortable. The food was cold including the coffee. The table was not clean from the occupants before us. When we were leaving the garbage bins were overflowing. There were empty coffee cups and other leftovers on the top of the counter. Needless to say, we will not be dining at this establishment again.

I purchase Tim Hortons Chicken Noodle Soup at the grocery store on a regular basis. The other day, I saw a can of your Spicy Thai Chicken Soup and decided to try it. I enjoy spicy food and thought this would be a nice change. Huge disappointment. I had two sips and the taste was horrible; had a taste that seemed like it contained some kind of chemicals. Worst soup I have ever tasted. Needless to say, I poured it out.

I’m just letting you guys know ahead of time the cream of broccoli soup batch number EST57NA23131 00:59 is contaminated with a bacteria of some kind. I am send big the can of it to the department of health for investigation to confirm what was in the soup but it has made me horribly sick. I just hope Tim Hortons is smart enough as a company to take action and pull this batch off the market before it it really hurts people.

Good Afternoon

Tim Hortons Case # your case [protected]

Original Date of Reception : Oct 24

Issue : Lost Stolen Grand Prize 1 Million

Obtained at Location :Westney -Bayly

Contact Attempt : 6

Increased Scenarios of placements of pedestrians and vehicles in area with Rogers Communications Networks tracking systems placing

Damage Scenarios in creation around the neighbourhood with affect

of the delay and usage of promotions from Tim Hortons Westney.

Good morning,

I have been waiting since Tuesday morning for a resolution to this issue and have spoken with at least 3 different people who have all told me that this should be resolved by the end of the week. Well, here it is Saturday and there is no resolution and no return of the money that has been withdrawn from my bank account.

I’m trying to have things transferred from my previous account [protected]@hotmail.com to my new email address [protected]@gmail.com.

I have already been charged $150.00 from my bank account and another $50.00 on my Mastercard.

It would be really good customer service if someone could at least tell me what is going on with this issue.

I have done everything that all these emails I have received have told me to do and the issue has not been resolved. I would expect that someone should at least have the courtesy to call and let me know what is happening.

Karen Peach

[protected]

The worker was preparing food without gloves (video attached).This particular person never wears gloves. I had an argument with her previously, when she replied to me that she just washed her hands, which is still not acceptable. The fact the she did not even feel that she was wrong is unacceptable, never apologized, just keep arguing back. I saw her using cash and microphone before she started making sandwich without gloves. She also used her bare hands and put them into a bag full of lettuce, grabbed a handful of lettuce and refilled her produce table. I believe that this worker needs a proper training and also needs to understand that she works with food and must use gloves while making it. Very disappointing experience. Please take some actions to fix this issue.

Today nov 8,2023 00:15am i went to east lakes crescent, airdrie tim hortons

When i went to window the lady server started mouthing “what the [censored]”. When i asked why she was cursing, she started yelling and told me to leave. She also stated racist comments

I asked her name she replied she not going to tell her name and went inside

Other guy on the same shift helped me and he also witnessed everything

I use to go that tims almost daily but now I don’t want to due to that lady

Please address my concern

To who it may concern!

I would like you to Address the manner in which your Staff Shazia addresses people when you pay for your items.

Her Attitude stinks ! She thinks she’s doing me a favor by me buying coffee. She thinks this is an assembly line. She needs to LeeAnne customer service ethics. MOVE HER FROM THE CASHIER POSITION. She needs to be I. The kitchen where she does not interact with people who supports Tim Hortons. I’ve been a loyal customer at this TIMS for years and I usually go at evenings if I encounter her on my first visit. I would never go back. TEACH HER CUSTOMER SERVICE APPRECIATION. WE PAY HER WAGES.

Prior to placing my order i asked if a london fog could be used as a coffee. The person on the PA system said no. Then i contiued to place my order, i mentioned i had a activated promotion on my phone. Then put in my order. I get to the window. The lady who was at the window had mentioned the scanner was not working. I tried talking with the supervisor. Even when i tried to pay with cash. He would not accept the cash. He turned me away. I visit all Tim Hortons all over the region. This was not called for. I still should of recieved my order. After going to another Tim Hortons i recieved my order and pleasent service from staff at 4200-28th Stony Plain. All there scanners & Equipment were working.

Monday went through drive-through Tim Hortons on Highway 10 in Steeles located at the Shoppers Rd., Plaza outside and while I was grabbing my coffee the lid was not on properly so I was trying to get it on and was rudely screamed at by the drive-through attendant, saying, ma’am hurry up, there’s people waiting, meanwhile there was no one in the drive-through and the first important thing was that she should’ve been patient because I could’ve been burnt with the coffee. Second incident today November 2 went to ask for a 3/4 coffee and the rest French vanilla was given to me the cup was only half full, and I took a picture to show now tell me I’m paying almost 3 dollars for a mixture to have half a cup. I don’t think that is fair so insulting.