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Tim Hortons
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Tim Hortons Complaints 3015

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7:59 pm EST

Tim Hortons Server named sukhraj as said on her name tag

Sukhraj is RUDE . She doesnt not understand customer service. All i asked for was a cup of water and i told her she can charge as all the other tim hortons in the country does. I did buy a small cup of decaf coffee too. All i needed was some water. Even the tims on the same terminal did that an hour earlier for me.

She was extremely rude and told me i have to buy the bottle. Horrible Horrible way of dealing with customers . Have some human decency for GOD’s sake. I mean That def is not a Tim horton’s Brand policy they would refuse customers cup of water when customer is more than willing to pay for that.

This is not the Tim Hortons I grew up with. Thats the brand that is pure canadian at heart and we are the people who are known for their kindness. Come on Tim Hortons please dont drown the brand any further.

anyways This really nice guy at the food spot just opposite the Tim hortons was kind enough to help me with a cup of water.

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12:34 pm EST
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Tim Hortons Bagel with cream cheese and extra bacon

I ordered a larger white got chocolate with a shot of expresso which was perfect but when I got home and opened my bagel which should have been a 4 cheese bagel with cream cheese and extra bacon there was no cream cheese on the bagel which was disappointing because it was dry between the bagel and bacon alone. It was December 6th 2023 around 12 -12:15 and they didn't ask if I wanted a receipt or give it to me. It was the tim hortons at dorval circle.

Claimed loss: No cream cheese on bagel like I ordered

Desired outcome: Refund or coupon for the next time would be great considering I payed for the cream cheese and did not receive it

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5:28 pm EST
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Tim Hortons Service

Tim Hortons Kenora both are filthy and terrible service. On Nov 10th I entered the Tim Hortons wearing my service medals as there was a remembrance day service. When I was in line an employee on break cut in front of me and ordered to which the lady at the till laughed and took his order. Additionally not one employee wear a poppies at both locations. For a company that claims to represent Canadian values these two locations do not. Always filthy, terrible service and very rude employees.

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9:44 pm EST

Tim Hortons Customer service

I was in line waiting to be served. After the previous gentleman has ordered, the lady who was at the counter left her station to go prep food and she never came back nor did she ask me if I am ready.

Even though I was still looking at the attractive donuts that you have, I was ready to order. Then a guy from behind me just went up to another counter where these two ladies were talking and he asked if he can ordered and she said yes.

It was clear they were not working or caring for the customer and totally ignored me! This was my 2nd experience in Tim Hortons and at YVR departure.

I will not return again. Such horrible service and she even argued with me and gaslight saying her colleague asked if I was ready when NOBODY DID.

This happened on 27 Nov, 6:30pm.

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1:03 pm EST
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Went to 1474 Seneca st Tim Hortons at 12:15pm to get another coffee because the one I ordered didn’t taste like vanilla at all. They accused me drinking it when they poured it out when I took legit had one sip. Then the young dark skinned kid who was the only one cussin and yelling tried to run out the store and fight me because of asking for a new coffee...

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5:21 pm EST
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Today, November 19/23 I drove through Tim Horton’s located at 2695 Skaha Lake Road in Penticton, BC and asked for 7 smile cookies. When I got to the drive through window, I paid by credit card, the employee handed me a bag. When I was able to open the bag there were 7 chocolate chip cookies with smile icing on them. The employee did NOT say anything about...

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8:43 am EST

Tim Hortons Breakfast wrap

Date purchased 18/11/23

Time of purchase 8.40 am

Order number [protected]

Name of pirchaser Naomi Jones

I purchased a breakfast wrap (ordered one but somehow two where delivered and charged for) via just eat

It was delivered and on opening the wrap up I found a piece of plastic in it.

This then put me off eating the wraps so I disposed of them.

Claimed loss: £17.73

Desired outcome: I would like a total refund and preferably not to use in the store as this has put me off eating there.

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3:03 pm EST
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Tim Hortons Festive smile cookies

I am very very angry with your locations in guelph and fergus! these locations all changed their festive smile cookies without telling their loyal customers? i have been buying these smile cookies since the start (nov.13th) for my wife and my grandson! they love them! as of yesterday? without telling me they switched the smile cookies to the absolute terrible chocolate chip smile cookie? wtf? that started in guelph and now this morning the fergus locations all did the same? i come to tim's 7 days a week for my coffee (x2) and my everything croissant breakfast sandwich! i am a loyal customer and to be treated like this! is an absolute disgrace! you guys just change things without acknowledging your customer's likes/wants! i want answers to my complaint asap! or you can kiss my business goodbye! mcdonald's is right next door to the tim's in fergus and i will go there instead!

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12:31 pm EST

Tim Hortons BLT on everything bagel

Ordered 2 sandwiches asking for the sandwiches to be cut and we needed the receipt. We got the sandwiches they were not cut, had a quarter size drop of mayonnaise in the very middle of bagel so it falls all over our clothes. Only had 1/2 piece of bacon on both sandwiches, And the lettuce was rusty. The store is on Hwy 115 just north of the 407 exit.

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8:47 am EST
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I get a tea every morning at the hardwood plaza in Ajax Today November 17th at 7:05am is the 3 rd time in two weeks my.tea is Luke warm not even remotely hot I have no way of heating an extra large black tea in my microwave ar work so I end up dumping it out! It’s very frustrating and the prices keep going up and quality going down Please make this right

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4:10 pm EST

Tim Hortons Shell in cookie

Today I had a rocky road cookie. I bit into something hard. I though I broke my tooth.

I spit out the hard item and realized it was a nut shell. I did not continue to eat the cookie because of the shell.

The cookie came from a Tim Hortons located at 505 Rymal Rd E, Hamilton, ON L8W 3X1

Thank you

Steve Alcock

email - [protected]@hotmail.com

Card Number 208F-1C01-6VWX

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Update by SteveLana
Nov 16, 2023 4:14 pm EST

I thought I broke a tooth, until I spit out a shell

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6:50 pm EST

Tim Hortons Canned soup

I opened a Tim Hortons mushroom cream canned soup purchased at my local metro, followed instructions to cook it, and when I came around to eat it I found a cluster of dark long hair among the mushrooms bits. I have blonder hair and so I know for a fact that it is not my hair in the soup. I was unable to eat my soup afterward because I kept thinking the mushroom bits could be more hair.

Desired outcome: I would like compensation for a wasted can of soup! I won’t be buying the same one again but I would very well like to get another soup or my money back.

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12:50 pm EST
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Tim Hortons Paying double for an item using my debit card

Upon checking my bank statement I just found out that for every purchase I’ve made using my debit card, I’ve been charged at least twice and even three times on occasion. I always get your medium latte and only one per day.

I hope you can look into this and look forward to hearing back from you. My rewards card # JG5R-DMPO-XM23.

Shirley Hirsekorn

[protected]

Desired outcome: Refund

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11:38 am EST
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Tim Hortons Tim Horton's 7340 boul. Decarie Montreal QC

I was at the above location on Sunday Nov.12 with my husband for dine-in eating at 9:21 am. There were at least a dozen people ahead of us with only one person taking the orders. We waited at least 15 minutes to place our order and receive the food. The booths at the front of the store are a disgrace. The fabric on the seats are torn all the way to the stuffing making sitting there very uncomfortable. The food was cold including the coffee. The table was not clean from the occupants before us. When we were leaving the garbage bins were overflowing. There were empty coffee cups and other leftovers on the top of the counter. Needless to say, we will not be dining at this establishment again.

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1:06 pm EST
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Tim Hortons Spicy Thai Chicken Soup

I purchase Tim Hortons Chicken Noodle Soup at the grocery store on a regular basis. The other day, I saw a can of your Spicy Thai Chicken Soup and decided to try it. I enjoy spicy food and thought this would be a nice change. Huge disappointment. I had two sips and the taste was horrible; had a taste that seemed like it contained some kind of chemicals. Worst soup I have ever tasted. Needless to say, I poured it out.

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12:57 pm EST

Tim Hortons Cream of broccoli canned soup

I’m just letting you guys know ahead of time the cream of broccoli soup batch number EST57NA23131 00:59 is contaminated with a bacteria of some kind. I am send big the can of it to the department of health for investigation to confirm what was in the soup but it has made me horribly sick. I just hope Tim Hortons is smart enough as a company to take action and pull this batch off the market before it it really hurts people.

Desired outcome: Just pull the batch so no one else gets sick

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9:49 am EST

Tim Hortons Customer service : promotion : replacement : neuro pain developments

Good Afternoon

Tim Hortons Case # your case [protected]

Original Date of Reception : Oct 24

Issue : Lost Stolen Grand Prize 1 Million

Obtained at Location :Westney -Bayly

Contact Attempt : 6

Increased Scenarios of placements of pedestrians and vehicles in area with Rogers Communications Networks tracking systems placing

Damage Scenarios in creation around the neighbourhood with affect

of the delay and usage of promotions from Tim Hortons Westney.

Claimed loss: 1 000 000

Desired outcome: Replacement from either lost or stolen scenario .

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9:33 am EST
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Tim Hortons Customer service

Good morning,

I have been waiting since Tuesday morning for a resolution to this issue and have spoken with at least 3 different people who have all told me that this should be resolved by the end of the week. Well, here it is Saturday and there is no resolution and no return of the money that has been withdrawn from my bank account.

I’m trying to have things transferred from my previous account [protected]@hotmail.com to my new email address [protected]@gmail.com.

I have already been charged $150.00 from my bank account and another $50.00 on my Mastercard.

It would be really good customer service if someone could at least tell me what is going on with this issue.

I have done everything that all these emails I have received have told me to do and the issue has not been resolved. I would expect that someone should at least have the courtesy to call and let me know what is happening.

Karen Peach

[protected]

Claimed loss: $200.00

Desired outcome: Resolve the issue. I have been a loyal customer for well over 10+ years and have been using the app for well over 5+ years.

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7:35 am EST
Verified customer The reviewer confirmed their account using Google. Learn more
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I sent in a complaint and yet I have not received a response. This is such a ridiculous issue that this is allowing customers to believe that TH has no standards anymore. This is an ON-GOING ISSUE at Strathroy Caradoc (located next to staples & ct gas bar)Tim Hortons and it really is not funny customers are given bundled napkins, example in photo. My last...

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4:23 pm EST
Verified customer The reviewer confirmed their account using Google. Learn more

Tim Hortons Worker not wearing gloves during food prep

The worker was preparing food without gloves (video attached).This particular person never wears gloves. I had an argument with her previously, when she replied to me that she just washed her hands, which is still not acceptable. The fact the she did not even feel that she was wrong is unacceptable, never apologized, just keep arguing back. I saw her using cash and microphone before she started making sandwich without gloves. She also used her bare hands and put them into a bag full of lettuce, grabbed a handful of lettuce and refilled her produce table. I believe that this worker needs a proper training and also needs to understand that she works with food and must use gloves while making it. Very disappointing experience. Please take some actions to fix this issue.

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About Tim Hortons

Screenshot Tim Hortons
Tim Hortons is a fast-food restaurant chain known for its coffee and doughnuts. It offers a variety of baked goods, breakfast items, and beverages. The menu includes sandwiches, wraps, and soups. Services include dine-in, takeout, and drive-thru options.
How to file a complaint about Tim Hortons?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the required information in the sign-up form.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button, which you can find at the top right corner of the website, and click on it to begin the process.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Tim Hortons. Make it specific and clear, such as "Incorrect Order at Tim Hortons Downtown Location" or "Poor Customer Service at Tim Hortons on Elm Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific location or service that caused the issue.
  • The date and time of the incident.
  • A clear description of what happened.
  • Any communication you've had with Tim Hortons staff, including names or descriptions of the individuals involved, if possible.
  • Steps you have taken to resolve the issue, including any contact with customer service.
  • The company's response or lack thereof.
  • How the issue has personally affected you, such as inconvenience, financial loss, or health concerns.
Remember to keep the description factual and to the point, avoiding unnecessary emotions or opinions.

5. Attaching supporting documents: If you have any receipts, photos, emails, or other documents that can support your complaint, attach them using the provided upload feature. Do not include sensitive personal information such as credit card numbers or personal identification numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue with Tim Hortons. In the 'Desired Outcome' field, describe what you would consider a satisfactory resolution to your complaint, whether it's a refund, an apology, or another form of compensation.

7. Review before submission: Before submitting your complaint, review it carefully. Check for clarity, accuracy, and ensure that all the information provided is complete and correct. This will help others understand your situation and support your case.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com. Ensure that you receive a confirmation that your complaint has been filed.

9. Post-Submission Actions: After submitting your complaint, keep an eye on your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even a response from Tim Hortons addressing your complaint.

Overview of Tim Hortons complaint handling

Tim Hortons reviews first appeared on Complaints Board on Feb 16, 2007. The latest review A cozy spot for your coffee and donut fix was posted on Oct 28, 2024. The latest complaint Double charged numerous times on my Tims Mastercard and absolutely no one will help me was resolved on Oct 08, 2023. Tim Hortons has an average consumer rating of 1 stars from 3020 reviews. Tim Hortons has resolved 108 complaints.
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  1. Tim Hortons Contacts

  2. Tim Hortons phone numbers
    +1 (888) 601-1616
    +1 (888) 601-1616
    Click up if you have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (888) 601-1616 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (888) 601-1616 phone number
    USA & Canada
    +1 (905) 845-6511
    +1 (905) 845-6511
    Click up if you have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 5 5 users reported that they have successfully reached Tim Hortons by calling +1 (905) 845-6511 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (905) 845-6511 phone number
    100%
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    Head Office
    +1 (207) 426-2066
    +1 (207) 426-2066
    Click up if you have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have successfully reached Tim Hortons by calling +1 (207) 426-2066 phone number Click down if you have unsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number 0 0 users reported that they have UNsuccessfully reached Tim Hortons by calling +1 (207) 426-2066 phone number
    More phone numbers
  3. Tim Hortons emails
  4. Tim Hortons address
    874 Sinclair Rd, Oakville, Ontario, L6K2Y1, Canada
  5. Tim Hortons social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 28, 2024
  7. View all Tim Hortons contacts

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