Tim Hortons

I am totally disappointed, as you are currently advertising the new retro donuts, and I always loved the walnut crunch, and 2 times now, I have walked to my local tim hortons to buy one, and they have none. What's up with that?

The location that I visit is in the glenwoods plaza in keswick, |on on the queensway s.

I can't remember the exact date of the other visit, but it was about one week prior to feb. 3, 2024 at around 6:30pm, and today, feb. 3, 2024 at around 4pm.

You know, it would be acceptable if it was not an advertised donut, but if it is, you should never run out. That's my opinion.

Both times, I did not buy anything else, so not good for tim hortons.

You can contact me at [protected], and my address is 217 glenwoods avenue, keswick, on l4p 2w6. My email is [protected]@gmail.com.

Thanks,

Sherry l. Hutson

I once again ordered from your Brantford Ont. Dalhousie site and they short shipped my order again. I did not receive my muffins (two blueberry and one raisinbran) also my two blueberry fritters were missing.

This was not the first time it was mismanaged and it is getting expensive and not sure if a way of increasing the store’s bottom line.

You should implement a policy by were one member fills the order and another verifies it.

Went to Tim Hortons last night to get dinner for 5 of us. (9220 Main Street Clerence NY 14031). On Tuesday January 30,2024. Place was dead! Thought this is Great news for me! Tried to order 6 breakfast sandwiches, did not know they stop making them at 3:00 pm (it's now 4:50 pm) So punted, went to order wraps and was immediately told "NO WRAPS of any kind... So I " Ordered 4 frozen hot chocolates, 4 Ham & Swiss sandwiches and 1 Bacon Turkey sandwich. 18 minutes later in the drive-up window... and a bill for over $49.00, she handed me 4 drinks that were NOT what I ordered. And then told me I could only have 3 Ham sandwiches (assumed they ran out of ham). Wanted to know what I would like instead. (in my head I'm laughing, haven't got anything I wanted so far this trip... why are you asking me such a dumb question!) Told them just to give me the 4 sandwiches, handed her back the drinks that were not even close to being correct and said do not remake, just cash me out. She replied... $49 dollars please! OMG are you kidding me! I'm only taking 4 sandwiches. She put her hands to her head and did not know how to adjust the bill. After all the checkout concluded, went home open the 4 sandwiches and got to LOVE it! All were WRONG! No Swiss Cheese on a "Ham and Swiss sandwich" and the Bacon and turkey... NO BACON. How horrible! And NO I did not go back! I couldn't...I was just to frustrated for a lack of better terms.

Customer Service I was the Tim Hortons by my house on oxford street east and third street in london ontario I ordered 2 large coffees and 12 donuts instead I was given 12 timbits I told the guy who took my order 12 donuts so a lady was walking out of the kitchen told I asked for 12 donuts she boxed the up and did not even ask what kind I wanted so I kinda lost my temper and got six extra still was not what I asked for so I would like to compensated for what I spent and did not get.

We have had and just purchased one of your 10 cup coffee makers. We like it very much. I have a safety concern. The “on/off” switches have a blue led indicating light to indicate on or off. The blue light blends in with the black switches and have been forgotten “on” numerous times. Our last one had a bright orange switch which would catch your eye.

We purchased a large tin of Tim hortons coffee at our local superstore and it tastes like salt! At first it was fine, then we would make some and it would be entirely salt tasting. We thought it was our water because at first the coffee grinds were fine, but drinking the water out of the tap had no salt taste ever, our kettle was fine cause when we made tea it was fine. It happened numerous times with this coffee that we ended up throwing out the tin while half full

Sukhraj is RUDE . She doesnt not understand customer service. All i asked for was a cup of water and i told her she can charge as all the other tim hortons in the country does. I did buy a small cup of decaf coffee too. All i needed was some water. Even the tims on the same terminal did that an hour earlier for me.

She was extremely rude and told me i have to buy the bottle. Horrible Horrible way of dealing with customers . Have some human decency for GOD’s sake. I mean That def is not a Tim horton’s Brand policy they would refuse customers cup of water when customer is more than willing to pay for that.

This is not the Tim Hortons I grew up with. Thats the brand that is pure canadian at heart and we are the people who are known for their kindness. Come on Tim Hortons please dont drown the brand any further.

anyways This really nice guy at the food spot just opposite the Tim hortons was kind enough to help me with a cup of water.

I ordered a larger white got chocolate with a shot of expresso which was perfect but when I got home and opened my bagel which should have been a 4 cheese bagel with cream cheese and extra bacon there was no cream cheese on the bagel which was disappointing because it was dry between the bagel and bacon alone. It was December 6th 2023 around 12 -12:15 and they didn't ask if I wanted a receipt or give it to me. It was the tim hortons at dorval circle.

Tim Hortons Kenora both are filthy and terrible service. On Nov 10th I entered the Tim Hortons wearing my service medals as there was a remembrance day service. When I was in line an employee on break cut in front of me and ordered to which the lady at the till laughed and took his order. Additionally not one employee wear a poppies at both locations. For a company that claims to represent Canadian values these two locations do not. Always filthy, terrible service and very rude employees.

I was in line waiting to be served. After the previous gentleman has ordered, the lady who was at the counter left her station to go prep food and she never came back nor did she ask me if I am ready.

Even though I was still looking at the attractive donuts that you have, I was ready to order. Then a guy from behind me just went up to another counter where these two ladies were talking and he asked if he can ordered and she said yes.

It was clear they were not working or caring for the customer and totally ignored me! This was my 2nd experience in Tim Hortons and at YVR departure.

I will not return again. Such horrible service and she even argued with me and gaslight saying her colleague asked if I was ready when NOBODY DID.

This happened on 27 Nov, 6:30pm.

Date purchased 18/11/23

Time of purchase 8.40 am

Order number [protected]

Name of pirchaser Naomi Jones

I purchased a breakfast wrap (ordered one but somehow two where delivered and charged for) via just eat

It was delivered and on opening the wrap up I found a piece of plastic in it.

This then put me off eating the wraps so I disposed of them.

I am very very angry with your locations in guelph and fergus! these locations all changed their festive smile cookies without telling their loyal customers? i have been buying these smile cookies since the start (nov.13th) for my wife and my grandson! they love them! as of yesterday? without telling me they switched the smile cookies to the absolute terrible chocolate chip smile cookie? wtf? that started in guelph and now this morning the fergus locations all did the same? i come to tim's 7 days a week for my coffee (x2) and my everything croissant breakfast sandwich! i am a loyal customer and to be treated like this! is an absolute disgrace! you guys just change things without acknowledging your customer's likes/wants! i want answers to my complaint asap! or you can kiss my business goodbye! mcdonald's is right next door to the tim's in fergus and i will go there instead!

Ordered 2 sandwiches asking for the sandwiches to be cut and we needed the receipt. We got the sandwiches they were not cut, had a quarter size drop of mayonnaise in the very middle of bagel so it falls all over our clothes. Only had 1/2 piece of bacon on both sandwiches, And the lettuce was rusty. The store is on Hwy 115 just north of the 407 exit.

Today I had a rocky road cookie. I bit into something hard. I though I broke my tooth.

I spit out the hard item and realized it was a nut shell. I did not continue to eat the cookie because of the shell.

The cookie came from a Tim Hortons located at 505 Rymal Rd E, Hamilton, ON L8W 3X1

Thank you

Steve Alcock

email - [protected]@hotmail.com

Card Number 208F-1C01-6VWX

I opened a Tim Hortons mushroom cream canned soup purchased at my local metro, followed instructions to cook it, and when I came around to eat it I found a cluster of dark long hair among the mushrooms bits. I have blonder hair and so I know for a fact that it is not my hair in the soup. I was unable to eat my soup afterward because I kept thinking the mushroom bits could be more hair.

Upon checking my bank statement I just found out that for every purchase I’ve made using my debit card, I’ve been charged at least twice and even three times on occasion. I always get your medium latte and only one per day.

I hope you can look into this and look forward to hearing back from you. My rewards card # JG5R-DMPO-XM23.

Shirley Hirsekorn

[protected]