The Home Depot — installed inferior product than what was presented to me
I paid Home Depot to install new fencing. The material used is not the same as the sample that the Home Depot employee showed me when he first visited my home to give me an estimate. I was shown 2 samples of wood. One was much thicker, and looked like it had been sanded as it was smooth. The other sample was thinner and very rough. I choose the heavier, better quality, sanded wood sample. However, the wood that they installed looks like the lesser quality sample. The product installed is inferior quality vs. what I was shown. I contacted Home Depot’s corporate office and received a letter from their Customer Care person refusing to do anything.
<?xml:namespace prefix = o ns = "urn:schemas-microsoft-com:office:office" />I believe what they have done is fraudulent in that I was shown one product, but a different, lesser quality product was installed.
I am going to report them to the Texas Attorney General, BBB and FTC, and every review site that I can find on the internet. People should be warned about this company.