Home Depot
Reviews and Complaints

Hot Water Heater purchase/installation ON 10/5/2015. I was told by Home Depot to call their installation line to have someone come out and look at everything. I called and they (Brother's Heating & Cooling- who's contracted by HD) were who answered. Issue 1: The installer said that just the installation was going to be $1385. $1000 install + $385 to rewire it b/c the gauge of wire I currently have is pulling to much power. I was in shock and told him I'll have my neighbor put it in. He said "You can't do that! If you do, it could cause a fire and the warranty will not be covered." I said "I cannot justify paying almost 3x what the water tank is worth just to install it. HD has a installation video tutorial on their web page." He says "Again, you cannot install this yourself. It is not advisable." By scaring me and having me think I had no other choice (this is my first home and the first time I've ever had to do anything like this), I had him install it. Issue 2: After installation, he told me that the electrician was on his way (that was at 12pm). He asked where I wanted the old tank left and I said at the road for pick up was fine. He then left, didn't leave a card and the phone number on my order was listed as NJ and out of service. Issue 3: (3.5 hrs later) the electrician shows up (ARS is company name). He tells me that he CANNOT rewire it. Said that he had no idea what he was walking into b/c the installer never communicated any of the information necessary to do the job. He said there was water under the house, and the installer knew it b/c he had to look under there himself. He also said that they BOTH should have been together to go over the wiring BEFORE the install took place, due to instances just like this one. Also said that IF he did rewire (without help), he would have to put a hole in the wall and the floor to get the wire routed properly. Issue 4: I missed a FULL day of work due to the way things were improperly handled. Issue 5: The electrician asked why I purchased the water heater, then scheduled the install. I told him that I was going by what HD told me after the purchase. He said that they should have had me reach out to a HD contractor first because contractors supply the water heaters also. "It is a cheaper option because we get a discount for buying so many. That might be why they probably didn't do that. " (This being my first home & water heater purchase- they knew it and it put them at an advantage). Issue 6: He said that the installer should've been given me the 'option' to get another water heater to accommodate the current pull (for 3800 watts) BEFORE installation, and AFTER the electrician had the opportunity to look it over with him. He also said that since the installation shouldn't have been handled the way it was, I should take the tank back (after I get correct one), get a full refund by HD and Brother's Heating & Cooling for install and get another tank. But since the old tank was already disposed of, he didn't want me to be without hot water so he was going to just wire it as it is. He told me that he was going to be sure I was taken care of by finding a 3800 watt tank, so I wouldn't have to rewire it. Issue 7: I paid $385 for a service that was never provided. Issue 8: When the electrician left, we walked outside to find the deck scratched from the door to driveway. He said "I'm surprised this happened. He should've used a dolly." Well, obviously he didn't. He also sat the old tank down once on the deck, and again on the concrete driveway causing rust spots and stains. Also scratched the last board pretty good as it was dropped down. When walking back in the house, I noticed that the stone tile had also been scratched by dragging the tank. I couldn't believe it. Well, the electrician left me his card and told me that he would let me know when he found a 3800 watt tank and that I needed to contact HD for a full refund due to service and damages. When I went to see where he put the old water heater was, I found it in my flower bed. I contacted HD's Asst. Mgr., Jennifer, regarding the issues and damages stated above. She apologized several times, since Brother's Heating & Cooling in contracted through them. I told her I didn't feel that I should have to pay for an installation that technically shouldn't have been done in the first place, per the electrician. She said that she would put in a complaint and get back with me with a claim number. She called me back with a claim number and said that Brother's Heating & Cooling will be getting in touch with me regarding a solution within 1-2 days. Issue 9: Now 4 days later, I have still not heard from anyone. Issue 10: Currently, the water heater/install would not pass inspection due to the gauge of wire being to small for the tank. (NOTE: There were so many issues regarding service & install, that I may have left some things out. If/when I remember anything else, I'll be sure to add.) Desirable Resolution: I want a full refund for tank and installation. I also want the correct 3800 watt tank installed, my deck repaired and stains removed from my driveway (no charge).

Went in to pick up a few things (Over 50.$ ) gave my id showing that i'm a vet and was told by women at counter that my id wouldn't do as it did not match the pictures of cards they accept, i guess the id's the va give to vets aren't good enough.Thats the only hd store i have ever had trouble with, i guess medina, ohio don't support this countrys vet's.Will never go back to that store.And if your a vet you'll not get anywere with them, i recommend boycott of them.

I am writing with regards to an issue with a MET employee. I do hope you know what I am talking about because when I went to live chat, they had no idea what "MET" was as I was told things are done differently in some stores versus others.

Anyway, the store is #6528 located in Harlingen, Texas 78550. This particular store has a "MET Team" and from what I understand, every month or so a "Fun Fund" or "Fund Fun" Card is issued to the Head of the Met Team, in turn these funds are to be used on the Met Team employees as a gesture of appreciation for all their hard work from corporate. I believe this is done on a monthly basis or perhaps I'm incorrect how often these funds are available. Regardless.

The head of the department, Juan I believe is his name, uses it to buy his crew tacos for breakfast as soon as the funds become available, however, these are not your good old wholesome home cooked tacos you would expect to get from a restaurant, they are tacos purchased from a Stripes convenient store and that's it...that is all they get. Sure, perhaps 2 weeks or 3 weeks later, he will get them pizza for lunch but not Pizza from Pizza Hut or Domino's, oh no, this is pizza from Little Caesars, Hot n Ready for 5 bucks a pop...What, the most he spends on them is lets say 50 bucks, tops. Well, what happens to the rest of the money? From what I understand, 300.00 if not more are put in that card. Sure, he goes out to eat all the time with his little female friend, who also happens to work there, at Denney's, Texas Road House, who knows, perhaps even Olive Garden, while the other guys, "Mehh..I'll get them tacos again next time around." Seriously!

I think this needs to be looked into more carefully because it is not fair to these poor guys who bust their butts working really hard for a couple of measly tacos while they are enjoying the good meals. If anything, personally, I think each employee should get their own card, it doesn't have to be much, a gas card perhaps to help with expense to and fro work or a gift card from Home Depot would even suffice so they can purchase themselves a tool or even just paint for a project they may have, a little something to say, how much they are appreciated because quite honestly, this guy doesn't care about the employees that are supposedly under his wing...Lead by example, but he doesn't lead, he just orders, which is probably why he is the supervisor but still. Even the supervisors get their hands dirty once in a while.

Please take this complaint into consideration because I truly believe the employees at this location are not being treated fairly. And, no, I'm not an employee there, just a concerned relative of one.

Perhaps you may even consider doing/having an "Undercover Boss", who knows what else he may discover.

PS. If this does not apply to you, will you please forward it to whomever it may apply. Hope to hear from you soon.

Sincerely, and with deep regrets,

Anonymous.

Hi my name is Jody Clymer I worked for Met at the home depots. I worked for home depot for almost 4 yrs. I loved my job and I was a great employee. All my reviews were promotable. And I got bonus for thàt . little over 2.5 yrs ago I was injured in store 931 lifting a wet bag of soil. They sent to drs after drs and none would listen to me when I told them where the pain was. In theiddle of my ### it was a stabbing pain. I went thru therapy, shots and no relief. They keep lookin at my back and I would tell them in my butt. I had MRI cat scan of my back and showed Nothin. Of course that's not where it hurts. I was told that becauße I said my back that there not paying for it. They made me look like a fool. The drs and Hr were nasty never returned calls always said they never received paper work. Well long story short the last Dr released me said there was no more to b done wouldn't give me medicine and said I could work 8 hrs. I am 46 yrs old I walk for about 10 mins I can't walk no more
I can't sit for more then 15 mins there's days I can't even get up. June 17 I woke up and went to get out of bed and fell to the floor I couldn't walk I was in so much pain now it's shooting down my leg. Went to hosp they did nothing but shoot me up with pain meds told me to c a dr. Now I'm in so much pain I can't walk I'm in a wheelchair. I have a friend who is a chiropractor I went to his office they had to carry me in cryin. He took an X-ray of the hip area where I've been telling home depot drs and found that my bottom disc is lodge forward on my spinal cord punchin nerves. Now that was June it is now Sept and I still havnt seen a Dr because of home depot. They still havnt approved it. Like I said this has been going on for 2.5 yrs. I hav no income, I'm homeless living in a garage I've lost everything because this is how they treat their employees. I dedicated my time to them and this is what I get in return. Thought we were family Frank isn't that what preach? I wanty life back and I want to b fixed wtf is that to much. Try living like this. Sham on u!

Apparently having a Home Depot credit card how's up as an ongoing open inquiry on your credit report. It won't show up as Home Depot on your credit report, it will say THD/CBNA. In addition, it is reported as a "low credit card" meaning for people with crummy credit! It states that the open inquiry will go on for at least 3 yrs.
Also on my credit report, it shows Chase Bank, Citibank, and Discover, and Sams Club ALL as open inquiries for the next three years.
How did I find this out?...went to open a Lowes account and they denied me even though I have excellent credit, never even a single late payment in 60, yes, 60 years! Requested a copy of my credit report and found this on there. After research online found thousands of complaints about this. Now my score was lowered and I can't get another credit card! Can't call them because there is no number, have to write or submit online with Experian, Equifax and Transunion to request they be removed.
This applies to all furniture stores, store cards like Penny's, target, macys etc. Unbelievable!

I am so damn mad right now. I usually don't resort to using social media to vent, but what I just experienced at Slaughter location Home Depot right now is deserving of a media blast. I am a working black professional and went to Home Depot to pay for carpet and tile installation, after finally getting a correct quote from Home Depot Estimate Services. I called home depot earlier today to see if I could use a cashiers check to pay for my items and installation because I have the cash and did not want to pay with a credit card. Upon presenting the cashier check to the cashier I was informed that Home Depot does not accept cashiers checks and if I want to pay for their services I have to use a credit card and bring in cash. What damn kind of sense does this make- why in the hell would I use a credit card and pay interest or bring in $4300.00 in cash when the cashier checks functions as cash. I am convinced this lady did not want my cashiers check because I am black and she assumed it was stolen. My question to Home Depot is- do you inconvenience your white customers by declining cashiers checks and requesting payment in the form of cash or credit card? I am giving the store a one star, but it is not even deserving of it.

Purchased the Husky HU 80220 Electric Pressure Washer 3 years ago (approx) from Home Depot used it 3 times It started to lock up and would not "pump" the water electric motor wants to turn but won't. Called the Manufacturer and unfortunately it's out of warranty.This equipment was not abused. I have tools( American made) that are over ten years old that still work well. They want $65.00 just to look at it. Now I noticed there's a whole lot of problems with these pressure washes from locking up to the wand leaking. I want this thing fixed, replaced or my money refunded. I could understand if it were mistreated I work hard for my money and know how to take care of my tools.

I would not recommend this dishwasher to anyone. I bought it as a full kitchen set, and really love the rest of the collection. The dishwasher however, doesn't clean dishes. It doesn't have a good "loading system" I just basically am left throwing dishes in there in a very cluttered way, as you can not load large dishes in the front and back of the lower rack. it basically doesn't touch the silverware portion of the dishes at all. So you may as well just leave it empty and hand wash the dishes that go there. Because the washing is so bad on this dishwasher you have to completely rinse the dishes before hand. So I have come to just hand washing the dishes and the washer is now just an item that fills a hole in my kitchen. I plan to return to Home Depot and submitting a complaint with them as I will fell terribly knowing that other people have purchased an item that doesn't work from day 1. Washing dishes two or three times doesn't conserve water at all. We did once decide to just run the washer again, see if it finished the job, it did not and I hand washed them all again.

Very unsatisfied,

Erin

I do wish to know that if this item is pulled or re called, that I want a new one as soon as one is avail.

Per your letter from the Hoe Depot Credit Services dated July 20, 2015; I, Benjamin Carson, a valued customer of the Home Depot am writing back to you. In Lieu of a recent store visit to the Home Depot 8548 located at 10301 Martin Luther King Jr. Highway, Lanham, Maryland 20706; in which I held a business-2-business conversation with store manager Laura Aguirre, concerning one of her assistance in the paint department, informed me to purchase a paint sprayer with the wrong kind of paint. At such meeting I presented the enclosed letter to Manager Laura Aguirre and without accepting or viewing the contents of the letter; I was reedy informed I don't want to see no letter; and I am not refunding you a store credit (Manager Laura's Aguirre response).

I am appalled at such a harsh decision coming from a member of personnel holding leadership and managerial status. In addition to this level of unprofessional resolution from Manager Laura; what prompted the decision to disregard corporate recommendation? In the many past visit of shopping at the Home Depot; I have never experienced such poor customer service. I have always received customer service excellence over the phone and in-person.

It is at this time, I sadly regret I have no further need to remain a devout and valuable paying customer of the Home Depot store due to the level of poor, rude, unprofessional, and unsatisfactory customer service received on July 27, 2015. The Home Depot usually provides 100 percent excellence in customer service. However, the service I received on this visit in rectifying a simple request for a refund is unimaginable as well as unacceptable. The transaction would have been conducted within the thirty day return policy established by your company and accomplished by the proof of purchase receipt as well as a corporate letter of recommendation stating the agreement of store credit.

The opportunity and refusal of resolving a short and simply problem creates availability for legal compensation on behalf of company neglect and company policy.

I am a 67 year old service connected veteran, with cancer and chronic heart condition received help from one of you assistance and was giving the wrong information. From that you management disregarded my request and your request when I contact your company on July 20th, for a full refund.

I left the paint sprayer with your company on July 9th.

Thank you for your important time in this very important matter.

Sincerely Your

Benjamin L. Carson
Account Number: Ending in 9261
3316 Lancer Drive
Hyattsville, MD 20782

My mother and I signed up for the workshop on august 8, 2015 and we walked around the store looking for the workshop and no one knew what we were talking about. We were directed to go to the paint area, then we were told there was no one to hold the workshop. My mother went to complain at the front desk and she was told that they are only human and mistakes happen. There was NO one to host the event . The event was scheduled from 10 till 1130. It was 1105 am we left the store .

We bought a few plants a month and half ago. One of the plants turned brown and dried up. We went to Home Depot to return the plant and we had the receipt. The customer service rep said that the name of the plant on the tag and on the receipt were different. We searched for both the names on the receipt (Coleonema Diosma) and on the tag (Coleonema Pulchrum) and showed the rep that both are names for the same plant. Another rep came over and spent several minutes trying to find information. It seems that their system only recognizes then name on the receipt but not the name on the tag! Both of them said that nothing can be done about this and we should bring the right receipt! What right receipt? It’s their system that has incomplete information and their reps cannot understand the simple issue that the name printed on Home Depot tag and the name on the receipt are for the same plant! From now on, we are taking our business elsewhere. If you ever buy another plant from Home Depot, make sure the name on the receipt matches what their tag says. Just keeping the receipt with you doesn’t guarantee that you can return the plant!

We purchased a hampton bay lighted solar patio umbrella model # uxm01602c i believe it was may 2014. We are currently in june of 2015 and it is broke. The plastic handle with the crank is cracked and completely separated from everything. We called home depot and was told we had to buy the replacement part or purchase a new umbrella! I don’t want a replacement piece, because i will end up having to buy one every year! This is clearly a design flaw, this piece should of never been made from cheap plastic!

My elderly parents had carpet installed by Home Depot less than 4 months ago. It's already showing significant signs of wear and traffic patterns even tho it was under warranty for 10+ years. After getting the runaround for more than 2 months, i.e. ignored, no one would return their phone calls, they were told their claim is being denied as the "warehouse" deemed the piece of carpet is "within range". Home Depot is not standing by the products they sell, ignoring the warranty, displayed terrible customer service and took advantage of 2 people close to 80. Shame on you!

I am purchasing a hot water tank from Home Depot Canada and wanted to get it installed. The web site says that they will install same day if you order before 12 noon. It's not until you are ordering it that they tell you it's not available on weekends. Then the price wasn't the same at the store (higher) then online. Then they charge you $40 for a quote on the price of the install. That part is fine but I wanted to know the ballpark price that would be charged before paying for a quote that may or may not be reasonable. They didn't want to give a ballpark until I pressed. Sure enough, they had a pricing available to see, so why the resistance? A basic installation was $215 plus extra expenses. Removing a water softener was $40. OK, sounds reasonable so I order the quote and pay the $40. Sure enough the quote was $215 for the basic install, plus $40 for grounding the unit (that's not basic?), plus $33 for an overflow tube (that's not included or basic?), plus $80 for venting reconnection (that's not basic?), plus $80 for removing the water softener in lieu of the hot water tank as it is a rental (up from the $40 quoted at the store when the store associate was talking on the phone with the installation company). No wonder they didn't want to give me an initial ballpark figure. The one thing Home Depot did that was right was refund me my installation quote fee when i pointed out how crazy the extras were. Unfortunately, some people that don't know any better would pay the extra fees. By the way, did I mention that i was replacing an identical unit that was up to code so there were no additional steps required, just swap out the old unit and bring in the new one. The fitter that ended up doing the job (for a lot less then quoted by Home Depot) said that this job was about as basic as they get and that everything in it should have been a "basic installation".

Today i recently just got off the phone with the actual store manager, Clay T. Rush and with no resolution, he basically said he would look in to this issue.

Management needs some training in dealing professionally with complaints, to take responsibility, and to do so in an efficient manner.

I am a pro rewards cust that is very displeased with the white settlement store in fort worth and have been for some time now because of their unprofessional practices, first of all i need to be very detail and acknowledge that Janet, J.J. are awesomeness. My issues are with the rental dept and on of the store manager Jesse and the rental dept employee Tony which both are very unprofessional, and being a pro reawads customer feel very uncomfortable when dealing with these two guys, this location location for the store is very convenient for my company and if there where another hardware store close by, i would have already taken my business there because of these two guys now snd in the past. Today's issues had to do with several things, first a of all i had rented a floor sander on this pass Saturday at around 11am and by the time i loaded the rental and materials with no assistance it had to be after 12 noon. Got to the job site which was a good 45 minutes away and got ready to start on the job around 4 when i notice the store gave me the wrong disc for this particular buffer so i had to drive all the way back to this store for the correct one and they said that they would just restart the clock which by that time had to be after 5, i should have just returned the unit and got it elsewhere but didn't think about doing, so about that time it was just too late to go all the way back out to the job. I did out start in on Sunday morning and needed the unit for more time since Saturday was a total lost. I took it back on Monday night without finishing using the machine on the job because i noticed than that they didnt reset the time due to charges that where asset on my bank account, so when i did take it back the tony had quoted that i had tne unit for two days and 10 hours, he stated something like "well if you started the job so late that it wasn't their problem" in a very rude manner, in all reality it was the stores fault in the first place because the store gave me the wrong part to begin with. I ask to speak to the management which was Jesse at the time and he was of no help as well and basically said well you could just simply keep it till tomorrow till 4pm because i was getting charged for it. And acknowledging to myself that i indeed really needed to continue ising the machine because i had already lost so much time due to all this inconvenience, i simply decided to keep it so i when and got more pads and sand paper for it and came back to the rental counter, and was told by this time by Jesse the manager that he couldn't allow me to keep it because they had already closed the contract out. So basically i had to pay over $150 for a rental that i basically couldn't get much use out of, As well as charging me sales taxes once again as they have in the pass even thought im tax exempt as stated in the original contract with this unit. All in all im very disappointed with these guys handling of this whole situation which is now a huge inconvenience to myself and now my customer which is totally aware and completely understandable about my situation with your company, and she now is displeased with your stores handling of this issue.

Very disappointed pro rewards customer,
Francisco Delgado
Solo Vengo Inc.