The complaint has been investigated and
resolved to the customer's satisfaction
The Brick Canada New Glasgow Nslies

my 1st letter was e.mail to [protected]@the on Feb 1st 2009. it was acknowledged indicating results within 2 working days. to date i have not received a complaint was addressed to the president of the breick. on satuuday december 27th we went to the brick in new glasgow ns to look at tiago leather reclining sofa, loveseat, chair, we spoke with sales consultant shawn mills. when i explained to him that i wished to purchase these, however i wanted my son to see them but he was away until dec 30th. mr mills to my husband and i that the sale was in effect until the 5th of january 2009. after my son`s return, we went back dec 31st just to be told that the sale price was no longer availlable. i was so angry, so on jan 2nd/09 i called the 1 800 # on the flyer, i was told i was calling pei and needed to call new glasgow (no they do not have toll free #) that made me even angrier, made the long distance call the manager was on vacation so i spoke tokimberly harris. after explaining the situation, she agreed to give us the sale price on dec 27/08. she told me i needed to give her a credit card #(mastercard). in mid jan i received my credit card statement and was furious when the purchase had already been charged for furniture and delivery, before i even had a date for delivery. i called kim harris back, i was so angry, she told me that is how the brick do their business. i finally got the e.mail address from pei when i tried to make a complaint i needed invoice# which i did not have because ms harris agreed to the sale over the phone. made another long distance call on friday the 16th jan/09 . was told by ms harris it would be in the mail on monday. by then it was jan 30th and i still had not received the invoice and if my credit card was not paid by the 4th of feb/09, i would be charged interest on$2293.80 at 19.99%, but i still do not have any furniture and they( the brick) have my money. if this letter does not give a positive response a copy will be sent to Canadian Consumer Protection Branch and our local newspaper Truro Daily News, halifax chronicle harold. you can be sure i will never deal with the brick again and my experience with the company will be known. i have still nt received any furniture feb 17th /09 . i received the invoice on friday feb 13th/09. thank you Stella Fauvelle 26 Dunromin ave Truro NS B2N4M5 Phone [protected] e.mail [protected] the brick e.mail [protected]@the


  • Ho
    horvh Nov 30, 2009

    Step back from your anger. You know full well you only have yourself to blame. Learn something from this, ask questions and inform yourself about your purchases and do not panic purchase.

    Never had a problem with this location and have made several purchases.

    0 Votes

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