The Brick review: Charge for undelivered item.

After my old fridge almost cause a fire, I rushed out and purchased a nice new Hisense from the Brick in Newmarket, Ontario, on February 9.
The delivery company refused to drive down the driveway to my house on February 12th. They claimed seeing black ice, even after they shown the road and informed that two deliveries had been made earlier that same day: a huge hay truck with 200+ bales, and a feed truck (cube van). They agreed tour offer to convey the fridge down to the house on our own pick-up truck, but when we got it there, refused to take the fridge into the house and remove the old fridge. The path was heavily salted and with quarry run gravel - very safe footing. The new purchase was returned to the Brick, and after difficult but polite negotiations with polite associates in Newmarket, who cited photos (which I also showed them) and policy but offered no solution, a credit was given me for the item but NOT for the delivery, which did not take place. The amount for non-delivery is $101.64. On February 28, in similar circumstances, the fridge I had to buy urgently at Best Buy arrived and was delivered, fully installed, the old one hauled away in less that 20 minutes. Delivery n/c. I have been a loyal Brick customer for decades. My future relations with your company depend on a full refund of the 'non-delivery' fee, for which I thank you in advance. I ran two successful businesses over my life, and my joy and pride was to rise on every occasion to the highest level of customer satisfaction, and train associates the same.