Order No: [protected]
- Order placed on 28.7.20
- Advised del date of 29.9.20
- Due to COVID revised del date of 29.10.20
-Waited in all day took day of work on the given date, no delivery, rang Bensons for bed who advised me that it was sent out via Arrow XL, rang Arrow XL who advised me that they had no order on system to be delivered to myself and that they was advised by Bensons that ordered cancelled and to return bed back to them, Arrow XL advised me bed returned on 28.9.20.
- Rang Bensons who advised that they had no bed and did not instruct Arrow XL to return item, advised that they would look into it and contact me back in 48 hours
- No reply after 48hours, 5 x calls to customer services always 20 in the queue to be constant told that on the system stating bed delivered, having to explain to each advisor of mishap, to be then told unsure where bed is, advised cannot get a refund until they find where bed is
-No feedback after a week, text received saying still looking into it
-Rang customer services requesting refund, advised cant get one as bed stating been delivered
- Nothing for another week, advised still being looked into
- Week later, no call back, no refund and no bed, no reply from email.
- Fed up with the chasing, tired, frustrated, daughter without a bed and I am out of pocket of £500, unable to purchase another bed, in these times last thing want to stress over.
My order number [protected]
Order placed 4 September 2020
Delivery advised for 4th November 2020.
Delay advised to February 2020.
Sent several e mails in the last 10 days requesting my money back.
No acknowledgement or reply.
Tried calling several times and can wait up to an hour or get cut off.
I just want a refund of £149.99 so that I can purchase elsewhere.
Can you please help. The only number I have is [protected]
I have e mailed enquires and internet sales but no reply
I was due to receive my delivery on the 16/10/2020. I contacted them the day before as they did not contact me 24 hrs before the delivery as stated on invoice. after 30 mins waiting for an answer I got through to a customer service representative who told me that the delivery had been changed to the 27/10/2020. They had not informed me of this change of date so I would had waited all day for the delivery that wouldn't of turned up - I told them the 27th would have to be a pm delivery because again I would have to take time off work, they said they would make a request but could not guarantee it. they are really not helpful, I spent a lot of money with them and they just don't care. I would not buy from them again.
My parents brought a bed from the lakeside store back in July and spent over £1, 000 they was offered insurance which they was not keen on but the sales advisor told them that if they took it out they would get a free mattress protecter. After paying the bill they was told that they have run out of the protectors but one would be sent out in two weeks times. Three months later and still waiting for it. Emailed customer service twice and no answer, now is time to contact consumer direct.
I originally purchased the electric ottoman bed at the end of June delivery due August
First delivery I took a day of work was so excited for the delivery to then be told by the delivery driver the headboard was missing so the bed could not be put together - gutted
I had previously been advised that the bedside cabinets wouldn't be delivered until November
After speaking to various people in customer care I was then going to cancel my order
Decided then to re order the bed to be told delivery would be 14th October
Delivery has come today and the bed is still incomplete we now have a bed without any electrics
Disappointed is an understatement as to how I feel about this
I wouldn't buy from this company again and would certainly discourage any of my friends to buy from them
Bensons for Beds supplied a £800 mattress that after 4 months was so inferior that I could not sleep on it.
Eventually they sent out an inspector who checked it and agreed it was of inferior quality.
Again after a month bensons for beds said they would send a replacement for the inferior mattress they supplied.
When the eventually contacted to agree a date for delivery I needed to call them back to confirm the day for delivery and now again they keep ignoring me and wont respond using both phone calls and multiple emails.
Avoid bensons for Beds as the products are of poor quality and even worse is the customer care as they just want your money and then provide inferior products and then dont address the problems.
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