Appalling customer service... The experience in the shop was fine. Staff was helpful. But... The bed delivery had been agreed for 5th November 2018. However, when it was delivered one mattress was missing. I had dismantled the previous bed, but with one mattress missing the new bed was not...
It took me months to find the right mattress then six months after paying for this expensive mattress it started to sink in each side (even though much of our time was spent away in Spain so not over using it). We are not heavy people. We followed all the guidance and care of the mattre...
So I pay £900 for a mattress that is not fit for purpose. It feels like your falling out of it as it slopes down either side resulting in my wife and I not sleeping properly and now suffering from bad backs. Bensons tell us it's not faulty which basically means they've got my money and are...
ORDER NUMBER: A4439631 I phoned customer service yesterday 27/10/18 and spoke to someone about my complaint of the mattress. I got delivery of mattress on 14 Feb 2018. After a month I noticed it had sunk in the middle. I thought it would come back up but has just got worse. I am the only...
Order number B5086046 Customer Reference JOR4574205 I was told to order my bedroom furniture 4 weeks before I required it. I booked a date just over 4 weeks later of 11th October 2018. I was told that the mattress would come separately. At no point was I informed that the other furniture...
I brought a bed and matress from you 40 days ago that's were my problems started. I brought the matress with a promise that if you did not get a good night sleep in the 40 days you can change as long as the protector remains on the bed to protect. that was done and I paid for the item to...
Order Number :Y4831436 Order Number : Y4831436 I placed an order 2 weeks ago and received a call from the driver yesterday and given a delivery time I told him I could not be home and asked for the order to be left in my shed and was told no as he needed a signature. He said he had a...
Bought a new mattress from Bensons for beds sept 24th 2017 it was delivered October 10th 2017. We had initially thought of a firm mattress as my partner has had spinal surgery and he is troubled by back pain however after talking to sales man opted for medium firmness. We did try the...
Very nice in store service, but after that the nightmare begins. After receiving several text reminders that my delivery of a new bed was to yesterday between 7am and 1pm at, the courier arrived at 6.30am to deliver half of the correct bed and half of the wrong bed. We had disposed of the...
Mattresse delivered on Saturday 12th May, unpacked it on 13th, notice a hole, which looks like a cigarette burn near one of the corners. The plastic pacakimg is in tact, problem occurred before it was put in. We've been trying to get through to the customer service number, since Monday!...
We ordered a bed and mattress for over £900 and was told delivery would be in 3 weeks, delivery on 3rd april 2018. My husband took the day off and we received notofication that th bed will be delivered between 1pm and 6pm on the day. On the day we had no messages or co, munication from the...
I purchased a bed from the Burnley branch on the 22 March on the understanding that it was at the best price and would not change over the Easter weekend but it has by as much as £240.00 due to yet another sale or promotion, I have not received the bed yet and feel like cancelling, I love the...
Disgraceful and unacceptable service. Store manager assured me that the mattress I bought would be suitable due to the back and hip problems i endure, she said to me and my husband that we could exchange the mattress due to their 40 days policy if deemed unsuitable. We have tried to action our...
I am very dissatisfied. They delayed the delivery three times for different reasons. I have no idea why they thought they could play games with my schedule, but I am tired of this. Eventually, they scheduled the fourth delivery for this morning and were late!! They arrived 40 minutes later...
We purchased a bed and mattress from Benson for Beds back in September 2015 and was delivered in October 2015. In August 2016 the mattress was replaced by Bensons for Beds as the sidewalls of the mattress had collapsed. This was done fairly rapidly and without any problems at all. I would...
I had a delivery scheduled on Wednesday at 24 linford drive, basildon, essex, ss14 1rz, got told my bed is missing the base, as you could imagine after waiting the whole day to be told its missing parts, i was not happy, this has not been a great experience from start to finish, i paid a...
Bought a £500 under storage bed with out mattress in Oct 2014. Last week a bolt snap off which holds one of the hydrolic struts in place which could have hurt you because with out the struts working the top half of the bed is very heavy and could do a lot of damage to your self. We phoned customer...
I ordered my new bed & headboard on the 25/08/15. When the £2000+ bed was delivered the mattress was sub-standard and not finished correctly, the headboard was faulty and didn't even fit the bed. When the delivery guys were taking up the stairs they damaged our ceiling. Since then we have had...
I purchased a bedroom suite (3 door narrow chest white, 3 x 2 drawer white and 2 door wardrobe white). My complaint is with regard to Consort delivery service. My order number is A6508010 customer number LEY3052766. I received my furniture middle of June. The delivery men broke the back of...
Mid October 2015 ordered and paid for a mattress by phone. Never received copy of invoice that was supposedly sent by post. After two weeks mattress delivered to the wrong address (2 letters of the post code incorrect, driver supposed to call 30 mins before delivery but that didn't...
