The Brick review: 20.5 cb upright freezer

Order a freezer July 17,2026 from THE BRICK Sarnia location.
We were told it would be delivered to the store July 31,2026.
WE made it perfectly clear the importance that it be on time. They assured us it would be. If not, we would be contacted two days before. and since we were not contacted. We were under the assumption (because that's what the sales associate told us) That we were good to go for a FRiday pickup. was told Friday not only was the freezer not there, but they also didn't even have it in the warehouse to be delivered to the Sarnia store. AGAIN .. We made it CLEAR that it was very important we have the freezer by july 31. As we were leaving for holidays on Aug 3rd.So NOW ! we have someone coming to pick up the old freezer tonight. and no freezer to put our food in ... and trying to get ready for a trip. No one including the store manager Craig was willing to take accountability. The sales person .. MONICA ... said it was Jordon from customer service fault because Jordon bumped the order and should have contacted us. The manager Craig said it was Monikas fault but according to Monika she was on holidays and had no idea the order had been bumped . Dealing with Jordon at the customer service desk with her smirk and attitude only made me angrier not one apologyfrom her..I got a refund for my purchase and will NEVER deal with The Brick again .Zero accountability. and everyone throwing each other under the bus. and not giving a rat's [censored] about the customer!