Takealot
reviews and complaints

I received my order form Takealot on Tuesday 5 September with 2 missing items.

In the same order I received 3 items that I did not order.

I phoned them the same day to report this and 15 phone calls and multiple emails I get the response that they would only look at delivering the items I purchased after they had reviewed the items I did not purchase.

How does that make sense?

I paid for something, i did not receive it and you sent met other items now they want to first review the incorrect items before I get what I paid for?

ordered a 6 in 1 derma roller and got a 4 in 1 derma roller, which is cheaper than the one I paid for! had to use it as I had clients booked. when I asked Takealot for the refund of the difference they are being difficult and said I need to return it and then they will decide from there! decide WHAT you sent the wrong item, i had to use it I am doing you a favor by keeping it and now you making my life difficult...

I bought a laptop from Takealot in 2022- it broke a few months ago. I took it in for repairs, and it come back that the laptop is reported as stolen. Takealot does not respond to my mails in connection with my refund. I did send the laptop back to Takealot. Till now no response. I will advice anyone to think twice before buying any cell phones or laptops through them.

I placed order last week on my Takealot account. 22nd Aug 2023. I had a few addresses on my Profile due to traveling and staying at a few places the past year.

I'd put in order last week, I deleted all addresses on my Profile and entered new address for my delivery.

Delivery scheduled for Friday, 25th Aug 2023.

I checked again the correct address .

My urgent parcel was delivered to wrong/old address. ! I needed my items because my SAFlight leaves Tuesday.

The girl who received the parcel phoned me the Friday afternoon, just in time to phone Takealot about wrong delivery.

What a bad journey of 2x calls and 2x e-mails with Aeysha, to get her to collect parcel via courier and resend this to my correct address.

She was sitting like a duck on her nest, refusing any problem on their side. No extra mile for the customer. I traveled 60kms to be able to get my parcel in time! Disgusting bad customer service.

Good day sir/madam

To whom it may concern.

I ordered(#[protected]) a product from takealot on Wednesday delivery was for 25 Friday 2023 I had to contact Brackenfell branch spoke to two ladies and both of them gave me a turn around time of 1 hour. The problem is if I am at fault I totally understand , I am not a unreasonable person, but this is the second time they do not show and I am notified that I have to reschedule the courier company MrD courier have a habit of fabricating information related to customers availability to recieve parcels, I have never had this problem with Takealot couriers.

Please asist me with this matter.

Kind Regards.

Here I am again with a complaint about the pathetic service from takealot it's been 2 weeks and 2 orders that were canceled by takealot due to them saying the supplier has. O stock but which is absolute lies. The supplier has stock, they are canceling orders because they increased their prices of the items... Bunch of thief's... As for the customer service is absolutely pathetic.. I have wasted over R100 of airtime trying to get help and all they say is they have to escalate it. Ice spoken to supervisors who also promise the issue will be rectified but still nothing. I have to wait for a whole new process where they escalate it and log a new order which takes days, then the order gets canceled again.. I mean 2 orders and they canceled it twice in 2 weeks... As for the customer service Facebook team is pathetic. They take hours to respond and when they do they reply with total nonsense and I must wait for their reponse again.. Takealot yorul atr2a bunch of incompetent people.

I ordered a fridge ,couch & sound bar online on the 21July 2023 and got confirmation that delivery will take place on the 31st July.

Then on the 31st July when I checked the status of my order and delivery ,date changed to the 04th August without any communication whatsoever.Later got an email confirming that my order got lost in transit . I had to cancel the fridge as I was moving into my new house.They proposed a new delivery date for the 11th August for the remaining items.During the day on the 11th Aug I had to call and find out the whereabouts of my delivery,they informed me that there was a delay due to late deliveries from the warehouse however on the 14th Aug I will definitely get my stuff.That did not happen until I decided to call again when I noticed that the delivery date has actually changed to now the 25th Aug.Today I received an email informing me that my order has been cancelled due to the warehouse not having the stock available.That’s when I lost it and asked for a refund.

I am very disappointed with the way I have treated as customer and demand some sort of explanation.

Regards

Fiona

Hi I am Sipho. Bought a versace dylan blue fragrance online for R1,298 on sale from takealot only to find out it was a fake product. How did i find out? I opened it and sprayed it on my hand,it smelled like soap not the dylan blue fragrance that i know. I wrote them an email to tell them about the problem I have with their product and I want to return it. They told me I can't return an open product so it means I lost my money

I am not happy about Takealot services.

Hi Sipho. Your Takealot order #[protected] is ready at Mamelodi Pickup Point. Directions and unique QR code here https://take.al/r/G5Z0Tf11J9

Your verification code to pay ZAR1,298.00 to Takealot online 2 is

299022

Payment Confirmation

Order Number: [protected] Estimated Delivery Date: 2023-07-28

Hi Sipho,

Thank you, we’ve received your payment for order [protected].

Your order is not ready for collection yet. We'll now begin to process your order for collection and it should be ready from Friday, 28 July 2023.

We'll email you the moment it's ready.

Manage Order

Regards,

The Takealot Team

Items in this order

1 Versace Pour Homme Dylan Blue 100ml EDT Versace Pour Homme Dylan Blue 100ml EDT R 1298.00

Sold by WorldNeeds

I placed an order for two items on takealot July 18 2023. I received them both however the one item (tattoo power supply takealot value R699) is faulty. As a professional tattoo artist and my supplier out of stock I can confirm that low voltage while tattooing/ voltage jumping around is not good for quality work. I requested a return and was collected on Monday 07 August 2023. Takealot sent me an SMS two days later to say the process will take 2-3 days. It's been 5 days to date and no communication whatsoever has been made. I now have no item and my money which I used cash as well as a voucher is now all with takealot.

When it comes to delivery ..your drivers give us poor service. They ignore that they have to ask the main customer where to leave the product if they can't get hold of the main customer at the deliver address. This is the second time they leave my products at the third party person without my concern. They never even thought about calling me again to verify if I know the person there left my products at. Poor service and untrained staff drivers .

I sent my laptop in to Takealot for repairs! It was under a one year warranty, now they are claiming it was for 6 months! It was a software glitch, and the SSD card had to be replaced! It was on a time loop,and it kept saying auto repair. Apparently it's a common factor,on Windows 10. They gave me the run around and eventually, they gave me two options! Option 1: Get a full credit or refund. Option 2: Wait for it to be fixed and delivered. I choose option 1. Then after choosing option 1, the next day I get a phone call from their courier service, saying they are on their way, to my house with my laptop! I told them to turn around, and take it back and told them why! I even phoned their call centre agent, and spoke to Bianca and told her my situation and, she agreed it was unfair and they must honour the option they offered me! Then nothing further happened. I contacted them on Facebook. On FB messenger they said I only have 6 months warranty, BUT on their takealot page it's 12 months! They say it's up to the manufacturer discretion to honour the warranty! I said I bought it through you Takealot,and NOT the manufacturer! Takealot is the supplier and they offered me those 2 options, NOT the manufacturer! It's been 10 days, since they have communicated with me on my complaint! They are ignoring me! The way I see it Takealot said it's been, more 21 days and they, offered me those two options. These in my opinion, is a legally binding offer, and they are NOT honouring it, to me as a customer! The last correspondence between myself and Takealot was on the 20th of July! It has now been 18 days and I have not hear a word from them!

I am pissed off at the way i have being treated , the order stated delivery 03/08/2023 and 04/08/2023 , i have being given the run around since wednesday , your consultant has being giving me the run around since tuesday , zupla promised top get back to me , i am waiting since 8:30 , on call with akeed , advised him to cancell , he advised his escalting , but zupla and jonah failed with their empty promises

I ordered 2 books in November 2021. Order #[protected].

The status of the order has remained as Not yet ready. to this day haven’t been delivered. I have contacted customer service and for several months now they send me emails saying the same thing “it’s been referred to the relevant department to fix” All I want is for them to refund me. How hard can it be?

To Whom it May concern

I recieved the following E-mail on on the 23 March 2023.

On inspection of my takealot account however it does not reflect any credit.

Please can you follow up and get back to me ASAP when the issue has been resolved or explain to me what steps I should take moving forward.

As you can see in the message forwarded below the reference number is MRRN-MV9PB-8OY7 and was for a Tomato Watch - Wood Dial - Gunmetal Case 45mm - Navy Strap

Kind Regards

Sheldon Conway

Journey Image

Hi Sheldon

Your Takealot account has been credited for the following returned product:

1 x Tomato Watch - Wood Dial - Gunmetal Case 45mm - Navy Strap

We will automatically apply this credit towards your next purchase. If youd like to view your available credit balance or request a refund, go to My Account > Credit & Refunds.

Regards,

The Takealot Team

Placed an order last week Tuesday the 25 July 2023 and haven't received my delivery and today its 02 August 2023 every time I'm asked to change dates today I'll be doing it for the second time and I'm really getting impatient cause I don't understand why there's a delay while on my order there's even numbers to call when coming to make a delivery now its over 7 days for a product that was supposed to be delivered 2-5 working days later this is totally unacceptable.

We added the ipad pencil which amount to 2312.00 in our takealot cart on 29 July 23. Since we had network challenges, I only managed to go to the takealot cart on the morning of 31 July 23.

This is when I realized that the price suddenly increased from 2312.00 to 3600,00, without it being on sale.

Since I thought it was a system error, I send an email to Delmare at Takealot. Received ref #[protected]. She then confirmed on 01-08-23that their suppliers have to right to change prices at any time.

My question is, I received a Takealot reminder of my items which were still in the cart, and the new minute , it was removed.

Is this fair?

that I purchased a Hisense washing machine 3 months back, the machine worked for 2 months ,the technicians came and concluded that my washing machine will be replaced ,they took my machine and issued a credit note (attached) that take a lot has to assist load that voucher so that I can buy another washing machine however take a lot is giving me very bad service ,for the past 2 weeks I’m sending the credit note to different agents and the feedback I get everytime I call is that the credit warranty team has not actioned the ticket request logged.

We purchased a "robot" vacuum via Takealot in South Africa as a Christmas present in 2022 and within a few months a part broke. The response of

xiaomo is not what was expected - no spare parts and not willing to repair or replace. The vacuum was purchased to assist with housework since my mother is caring for my sister who has stage 4 (terminal) cancer. Cannot believe Xioami would sell something and not have spare parts available and clearly a warranty means nothing!. Very disappointed and will ensure everyone knows to not purchase Xiaomi products. Warranties clearly mean nothing!.

My return MRRN-7MP8J-ZQEM, was lodged on 15 July. This is now the 21st of July with no update on the tracking (but the 15th), no progress. and no communication/feedback on 2 emails, horrible I was always promoting TakeAlot for their no-nonsense returns/replacement, but this experience is the first with , absolute disgrace what service levels have degraded to.

I will not buy appliances from TakeAlot anymore. Buy local, pay a bit more, but alt least no hassles in replacement, and communication will be easier.

How do I post this review/comment on Google Review?

I paid and placed an order 14th July 2023, immediately i was notified order will be delivered 17th July 2023 on 17th July 2023 takealot smsed they will deliver on 18th July by 19h00 my daughters birthday gifts were the majority of the order she celebrated her birthday today with no message from takealot and all her gifts were not delivered, order tracking still shows 17th July 2023

i am taking this to every social media platform thereafter i want a refund and i will never use takealot or refer anyone to them they spoilt my daughters birthday