Fingerhut
reviews & complaints

I was considered a valued customer who purchased and paid off many products with a few thousand in available credit then one day I woke up and got a alert from my credit watch app that a new account has been created. I immediately called them told them I have not made a new account and wanted to know whats going on... they told me they created the account for me as a valued costumer... I asked how can they do that without notifying or asking me a lady went into a long monotone explanation in a Indian accent and wasn't even taking a breath I had to scream lady shut up to get her to pause then I canceled my account.

Item ordered was man's Hoosier dec of 2019. Received Womans puffy vest size 3x. Geez.

Had no idea that FH was so fraudulent. Returned wrong items with packing slip. Received email 10days later "We Have It " we have your return

3 years later, its still on my credit report. I did not get what I ordered and returned the item. I. Owe. Nothing

Working with THIRD dispute agency now. I will pay lawyer, but never the $86 ridiculous balance. Don't pay people, fight. That's why they continue to do this, it WORKS!

Very confusing way they operate. It seems like they intentionally create barriers for those who are seeking benefits. I have been unemployed since August 26th, 2021. Yet they have only paid two benefits. Despite providing my lay-off letter, proof of applying and being qualified for unemployment benefits until October of 2022, and providing proof of being registered with an employment agency, Safeline still requires more information that quite frankly doesn't have anything to do with my case. Now they're asking for more proof: another screen shot of my registration with the employment agency and proof that I owe unemployment. The fact that I owe restitution to my state unemployment agency has NOTHING to do with being laid-off or being awarded unemployment benefits.

I received an E-mail that an iPhone was purchased and 2 payments made with my debit card that I did not purchase. It was 6 hours after I received the E-mail when I attempted to cancel the fraud order and was declined "too late to cancel" i called Fingerhut fraud at 8am Pacific time and they told me they would investigate and would take 1-3 business days. I just received an E-mail that the thieves order has shipped! They didn't stop the shipment to Minnesota and I live in Washington State!

They keep temporary increasing my limit then dropping it ...that has sent a red flag to my other credit cards making my credit limit to be dropped.. My credit score dropped..and this is the second time they have done this...i have called and requested dont raise it again and then drop it...i am trying to pay them off for 29.99% intersest rate...i dont want to order no more frim them...

I ordered a cell phone from Fingerhut. I had the phone for a couple weeks and had nothing but issues put of it so I sent it back. Fingerhut will not remove a payment on that phone and the payment has now became late which cause the payment to go from $37 to $88. I've emailed them multiple times but of course no help at all. They wont remove the payment off of my account for a faulty phone they sold me that was returned to them.

I ordered an OVER PRICED laptop. It is very small and useless. I do not want the laptop. I see on the website you have 60 days to return merchandise. I did just that, I returned the laptop before the 60DAYS were up. The laptop was returned to me with absolutely no explanation why it was returned! I called the absolutely useless customer service line and was repeatedly told you are supposed to SEARCH on fingerhut website fir the laptop return policy?! Are you serious! I stated I will return the laptop for full credit. Why am I being "raped"!? I am being Forced to pay for something I do not want! If the product was defective you would exchange or refund?! The laptop is in the same condition as it was sent and can be sold... to someone who wants it.

I recently noticed that Fingerhut has been charging me monthly for over 2 years for this SAFELINE crap that I never "opt-in" or authorized. I directed that it be canceled immediately and that a full refund be applied! I also requested a copy of the contract that I signed authorizing this enrollment, have not received anything nor am I ever able to speak with a supervisor, as they are NEVER available. I will follow up with Consumer Affairs as well as BBB if Fingerhut is not willing to resolve this in a timely fashion. I also notice that there is a Complaint Board with numerous consumers complaining of the same thing happening to them - as well as a - Class Action Lawsuit pertaining to this.

I am having a hard time with the item that I ordered and paying it off . My payoff isn't right . They are working on me paying interest and not the item . Paying it off early is supposed to pay off and where they are going with that I don't know. Call me at 3184939979 so it can be fixed
! With the way they are doing it. I can send it back and pay cash at Walmart and be lot Cheaper
! So give me a call when you get the information I sent
Thanks 😊🛑

I've kept my account current and made purchases in the past. for no reason my orders keep getting cancelled and when I call the don't have a reason for it just that I have to call a different phone number. They either keep acting like they are loosing me or put me on hold till I hang up. They told me to send in a copy of my birth certificate, ID, and utility. This is ridiculous I'm not sending all the info to. That's how personal information gets stolen. I really hope we can resolve this or I will just close my acct.

I had a finger hut account and paid so well they raised my credit, I made payments early where I believe I was always paid ahead one or two months in case I had a bad month my payments were paid . For example I made a pmt say feb 3 rd for feb pmt due feb 5 th then I paid again feb 23rd for the March pmt due. I did this every month. I was paid through December in October . Now they are saying I am late and demanding 2 payments. I explained and read off my pmts. They are saying they put those extra pmts toward the principal, which I did not request and I checked my bal never went down. If this were true my Val would have decreased by that amount because if they apply to principle interest is not charged. One rep said they would take care of it and never did. When I called back I was told too bad and they were rude. Now after never missing a pmt and paying ahead they are turning me into credit company ruining my credit I have worked hard to rebuild. I have proof of all my pmts.

I order a cell phone from them on 07/27/2021 and it didn't work, and I sent it back, and copy of the Post office statement, they claim that they didn't receive the phone, we tracked the phone, and someone at Fingerhut got it, so I kept calling they sent me affidavit to to fill out, I did and I didn't hear anything from them again, they tell me that I need to fill out another affidavit, I ask what happen to the first one, they never answered me, and they never sent another, they told my account was sold to another company, and I'm still making payments to Fingerhut.

On Aug.16th, 2021 there was an over payment made to my Fingerhut Account for 358.22. I called them when I received the statement, and requested my refund, overpayment to me at my new address, account #6369-9210-7296-1245/ and my customer # is 2838459796. They told me Vic was the person that I spoke with that I had to email them my social security card, state ID, and 2 utility bills to prove that I am Margaret Gomez. I asked to speak with her supervisor and she told me he was busy, and will my call the next day on. On 10/28 he did not return my call and I called them. The automated system requested the last 4 #s of my SS#, and I entered the valid #, the system said this is not a valid #, and they hung up on me.

I have been paying monthly for this Safeline Insurance that Fingerhut offers as protection against any hardship. I had surgery in late July and I signed up for help filled out paperwork sent in paperwork from my job and my doctor and they were still asking for proof of employment. My disability paperwork from the job is proof of employment. It states when my leave started and when my leave ends. This is just another way to scam hard working people out of more money.

I recently added a set of 2 dashcams to my account & received them today with them being damaged/defective.. I called customer service & was told they were going to replace my order but it would take 3weeks, which I don't understand why it would take that long when it didn't just recently & seeing as how it was damaged due to the delivery service they used, they should make it right for me because this is now on my credit & I'm being billed for this but cannot get use out of it... Furthermore I have been trying to call customer service back & they have my number restricted or whatever & I can't access customer service online for some reason either... I want this issue resolved or else I am not only canceling my account but I am contacting BBB FTC... This shit is ridiculous.

I set my account up for automatic payments and thought I was all set. Payments were coming out of my account and paid as agreed. Than payments stopped, and before I realized it I was charged a 30 day late payment. Called fingerhut for explanation and they informed me I had to reenroll for automatic payment. So I paid off the balance and asked them to removed late payment to which they refused.