Takealot — order collecting
Please see below.
I need someone to look into this service. Christmas is a special part of the year and gifts are bought till the last day. I was told to collect my order and the collections department closes at 5pm. There was a string of cars and Takealot took no responsibility. They just allowed the security to shut the gate and tell people to leave. No information, no apology no resume date.
I called the call center for information instead of being rude to the security like everyone else. The consultant spoke to me like everything I said was a lie. The times on the email was wrong she says and I shouldn't have been there. BUT a woman came out and she was able to collect. her car was on the outside. Then another couple collected. So why the discrimination. It has been 20 minutes since she said she will contact me in 5min. I ran away from work to collect my gift. Now, I have to find something and I'm working till 5pm.
This really wrecked Christmas as the gift I bought still has to be engraved.
Please look into this.
The mail they sent
Date: Dec 24, 2016 12:52 PM
Subject: Takealot | Order Ready for Collection | 9439034
TAKEALOT Collection Notification
Order Number: 9439034 Ordered on [protected]:10:31
Great news, your takealot order (9439034) is waiting for you at our Cape Town warehouse!
You can collect your goodies during the following hours:
Monday - Friday: 8h30 - 20h00
Saturday & Sunday: 8h30 - 17h00
Public Holidays: 8h30 - 12h30
(16th, 26th, 27th Dec & 2nd Jan)
(Closed on Christmas Day & New Year's Day)
You can collect at the following address:
Montague Park Business Estate
Click here for a map and directions.
If you need further assistance give us a call on [protected]; or email [protected]@takealot.com.
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