Takealot
reviews and complaints

Je suis un employé chez vous je travail avec Alber Cumus j'effectue les achats des client normalement a chaque que je terminé mes missions d'achats je reçois mon argent dont j'ai déposé mais cette fois ça fait 15 jours que j'ai terminé mes missions mais malheureusement je n'ai rien reçu j'ai pas reçu mon argent je ne sais pas si vous m'avez arnaqué

Mon e-mail : [protected]@hotmail.fr

Good day

I bought Hisense year ago however its stop working them i have log call with takealot they came and colled in 1 September 2023

I have never get updates then i send email to takealot asking for update till was advise it was booked with supplier to check what could be problem a month later was advised tv has be assessment ex then supplier find out its Tv board was damage by cockroaches fine point take without fighting was provided Hisense number i called to fix then will pay amount was told TV already collect still today i don't have my tv mind.due i still have to organize somewhere to be fix i don't have my smart if today i have send emails still notbing today its 12 October 2023 im definitely not happy client

i ordered 2 items on takealot the 1 was wrong i than called and requested the order to be cancelled next thing its being delivered i than reject the delivery and the driver refuses i call and they than request a collection after 5+ calls to them fine it gets collected and states to be refunded now i get an email saying they sending me a replacement i than call again saying i did not request a replacement and get the run around again saying wait for sms than call us again to cancel the order i mean going for a week now trying to get a refund on one item and still not getting help what do i do please i call again and request to speak to a manager i get told they can only send an email for a manager to call me next week this is really fustrating and unhelpful

I am writing today to complain of the poor service I received from your company, Takealot online shopping. I bought the hair straitened which is still under guarantee. I returned the unit however the following message I received from Takealot.

“ Please note that we have rejected your return request due to the following reason/s:

-user damaged”

The cable of the straightener should turn around 360 degree to don’t damage the plastic which is protecting the electrical wires. Unfortunately the cable is not turning at all. For this reason the plastic cover cracked and broken and now the electrical wire are not covered safely. For this reason the unit is dangers to be used. Takealot refused to change or refund my payment. The are breaching a customer protection agreement. I don’t think I ever order or advise anyone to buy something from Takealot.

I bought a scan tool and by whats in the box im supose to get an cd software with but theres nothing. So please it u can check into it it will be highly appreciated. On the foto that i will attach u can see what i ordered the konnwei 808 dignostics tool and on the foto you wil see that it includes a cd that i dindnt receive. Please look into it and let me know regards

mr henshaw

While i fail to understand that as a driver, we don't have any platform to lay complaints anywhere. Our branch managers are not doing anything with any of our issues we are dealing with. There's lack of security to start of with, the long weekend of the September month i worked more shifts but the "driver invoice" says otherwise. What happened to my other trips I worked for? Clearly this has been happening for a long time and people are being ripped off, while we use our own cars and motorbikes to help you service your customers but in the end what do we get in return? Is this because there's a large number of immigrants who don't even have proper documents in the country? We are working tirelessly as independent contractors but once we are in, its a different story. And once such issues are not sorted out Takealot will be left without drivers because already people are sharing their bad experiences as drivers and poor management from branch managers on social media.

Delivery time should be by 5pm. Yet your driver calls me last night after 7pm and just expects me to open the gate. There was no communication the whole day while I changed plans to ensure I don't go anywhere then he comes at night which is a safety issue and very unprofessional.

I believe you can do better on this front especially by giving clients a specif time delivery time and not expect them to be stuck home for no reason.

So today I'm available at 5pm. I hope no one tries to come before that I told him I'm not available during the day

I bought a cellphone on the 30th of August 2023, in September the cellphone had a problem,. I returned the cellphone to them, they collected the phone on the 14th of September and on the 16th of September the return was declined and concluded because the phone had a crack on the screen, I was told that it will be shipped back to me but since, I'm still waiting for my phone and nobody is giving me the answer to where is my phone, I call them everyday and they promise to come back to me but they don't.

Order number : [protected]

I've order a weed eater that is 800w with a 24v battery. They delivered a 450w, 12v Weed Eater. I think this ad is click bait. They advertise better specs and deliver something completely different.

https://www.takealot.com/800w-cordless-lithium-electric-grass-cutting-machine/PLID93371761

Then I ordered a Navy hat, a black hat was delivered. I've send it back. It now shows that I received a navy hat on the 26th of September 2023. But I never did. I now struggle to get this sorted.

TakeALot Has stolen my fully paid item that was filled for a return. The item was faulty, still under warranty, paid up and it was returned back for an exchange. They have never returned the Item back to me. I have been writing emails to them and calling them but there is no response. I even requested to speak to the supervisor but they have never responded. They now stealing the item from me.

I have been struggling for 3 days now, for Takealot to just credit my full amount paid and not steal R100 of it.

I gave them all the information, they don't even have to lift a finger, but it's still too much effort...

Order #[protected] - Paid R649

Return #MRRN-VBWY-GPZV - Credit R549

DIFFERENCE IS -R100 [short/stolen]

They can still not figure it out and rectify it.

When I placed my order and made payment I never received an invoice to confirm my order.

I had to contact my bank in order to to get my payment reference and submit to the Takealot agent to resolve my problem.

The payment was tracked and I received notification I will get my parcel the following week.

This morning 12 September 2023 @ 10H29 I received my Parcel which was supposed to be a NEW Redragon CENTROPHORUS2 7200DPI RGB Gaming Mouse - Black BUT I received a USED Mouse, not even close to the one I ordered. The box was already opened and the condition of the mouse is horrific.

I've also attached the pictures.

I've ordered from Takealot before, but I must be honest I will never order again because I had a terrible experience and all the effort and time I had to spend from day one of this order was just ridiculous. I urgently want to know if the mouse will be replaced or will you pay my money back.

ordered an Pandora gaming machine from takealot on the 28 of August and it arrived on 31st August 2023, on the 2nd of September I logged a return with in 2 days with the product because of the HDMI cable was damaged.On the 5fth of September the declined my return because of the damage HDMI and the return the product to me on the.i tryed reaching out to them about the matter but they just said it's damaged, then I got a msg asking how was the service, I wrote a bad review about them,then Amy.K called me said I must take pictures of the HDMI and send it to her,so I took out the HDMI and put my own HDMI and log another return on the 8th of September. Today they declined again my return they saying the parkage is damage now.

I received a Gift Voucher from my workplace for R500 for Takealot. I purchased a few items and had to pay the difference of R141.00. I returned the buscuit machine at this was not to my standards and it did not match the review that it displayed on the site. I logged the return on Takealot and the gentleman collected the item from me. Takealot credit me with R141 and the Machine price was R189, MRRN-E6KYY-7N86 Collection Scheduled for Mon, 4 Sep 2023

i have requested for the correct amount to be refunded and to date nothing has been done. I would like to resolve this issue.

the return as not been concluded and i want my refund of R189