Takealot
reviews and complaints

19/04/2022

Terrible Service Delivery. The drivers lie and say they called you for delivery whereby they never even showed up at your house. This has happened to me more than once.

Takealot's delivery service is pathetic

Ive place a order for a gaming controller on the 10th of April. On the 13th of April i received a measage that my parcel will be delivered before 17:00. So nobody phoned or SMS me that whole day. Only to see on the tracking that their incompetent unschooled driver claimed that i was not available for receiving the parcel. On thursday i received a measage that it was rescheduled for friday 15th April 2022 before 17:00. Now i get a GOD damn measage saying it will be delivered on tuesday 19th April 2022. This is utter incompetence and nonsense and i will never order anything from TAKEALOT ever again and will make sure other people will do the same.

On the 7 April 2022 Takealot courier picked up 2 Returns from my address. Timberland Boots. I was only refunded for one pair. R2659 is outstanding. Although I've emailed many consultants and provided evidence of the collection, texts mgs confirming both pair of boots had been collected, Takealot won't refund my money. I'm now taking legal action. This is horrible service. We pay upfront large amounts of money to Takealot

It seems that Takealot.com is turning into a wish.com.

I recently order and received my 3rd product that was not as advertised.

1st a so-called 1000W 12V to 220V inverter (1000W DC12V to AC220V Power inverter) that ended up to be something straight out of a china shop. It only managed to get to 200V. It was also advertised to have a build-in 12V charger which was not true.

2nd I order a WiFi extension/booster (Wi-Fi Repeater - Mini Design). It was advertised to have 5GHz capability which was also not true. and

3de I ordered an RGB Led strip with Bluetooth, what I received was straight out of a china shop with NO Bluetooth. I attempted to return the product to be replaced by the product ordered. I was contacted by Takealot who claimed they don't have the product (DH - 5M USB LED RGB Strip Lights Bluetooth APP Control) in stock anymore and therefore need to refund me. But the product is still listed on their page. They use this tactic to lure in customers to buy a product and hope they don't want to go through the hassle of returning the stuff.

This borders on fraud and if Takealot.com want to claim it's their suppliers they need to start clamping down and give customers a tool to report these suppliers.

I ordered the micro lab on the 31st of March and it was said to be delivered the 5th of April. on the 5th of April @23:13pm it was delivered but Takealot does not work up until then. they are continuously sending people to return the product but i haven't even received it yet. PLEASE i just want my money back!

I’m super disappointed with takealot on my recent purchase, I’ve been using them for a while and been happy with my orders till this recent one . I ordered boots on the 6th of April

I wore them yesterday and they already damaged.

Zero quality for a price that I paid for.

I won’t be purchasing from them ever again

Deeply disappointed

hi to whomever reads this, just to serve as a buyer beware. Take alot is useless. I have never bought anything that I have not returned, If the packaging is not lying then the product is always broken. I closed my account almost a month ago now and have lodged an official complaint with the trade and goods peopke. My bother and I went halves on a vacuum cleaner that he bought on his account, Product has been delivered physically broken yet again. What appears to happen is when they are adjusting the packaging they just don't give a [censored] and when they break things they don't put it aside and sort it out but rather just send the broken item out. They are stuffing idiots.In addition they claim there hours are extensive but when phoning and selection the relevant options no one answers, truly useless

got remote today plugged it in start playing games and noticed the right button is giving problems making it unable to use it

Xbox one controller:[protected]

I am a regular customer of Take a Lot

This is a courteous heads up on Phone Case Wiz which I see is listed.

I ordered a PLT M155 earphone directly from them as this was not listed on your site. What I received is a totally inferior product with scratches and a non responsive synchronising with my device

Although I did not order this via Take a lot , I do believe that you would find endless issues and a negative shift to your great reputation if an customer would order from Phone Case Wiz

Below subsequent communication after I received the product:

From: Phone Case Wiz

Date: Thursday, 31 March 2022 at 21:54

To: jaco.[protected]@me.com

Subject: Re: We Have Received Your Order # [protected]

Hello,

As specifically noted on the product listing, it’s a bulk packaged product. This means that it does not come with/in retail packaging. The product will have minor scratches due to this. This is because it was stored in a warehouse together with many other units without packaging. However, it’s in perfect working condition. If you still insist on not wanting the product, you could then return it for a refund.

Thank you.

Best Regards,

Genie - Customer Service

Your Last Reply

Last Contact Reply

From: jaco.[protected]@me.com

Date: Fri, Apr 01, 2022 at 01:24 AM

To whom it may concern

Find attached photos in `JPEG

Jaco

From: Phone Case Wiz

Date: Thursday, 31 March 2022 at 18:50

To: jaco.[protected]@me.com

Subject: Re: We Have Received Your Order # [protected]

Hello.

Please provide the picture in JEPG format.

Milky - Customer Service

Your Last Reply

Last Contact Reply

From: jaco.[protected]@me.com

Date: Thu, Mar 31, 2022 at 06:16 PM

To Whom It May Concern:

See attached photos of the item received today 31 March 2022

This is appalling, to say the least!

It has scratch marks on the back and front

It has black paint stains on the side of the silver.

`the charging port is filthy… filled with grime!

THIS IS TOTALLY UNACCEPTABLE!

It did not even come in a proper box!

This is definitely not what I have ordered.

I do have the same product as advertised on your site 3 years ago with the same specs…. And this what I received today is a far cry from what I saw and ordered

Please revert on when this will be rectified

Jaco

Hi... In November 2021 my brother purchased a [laser hair removal system with build in cooling system] as a gift for me. I used the laser [exactly as directed] with level 1, over 1 to 2 week basis, this continued on all the levels right through to January, where I experienced that none of the 8 levels made any difference at all. No hair was removed [ facial hair] at all, bzero difference. I then informed my brother & he proceeded in an attempt to return the goods. Emails where sent, phone calls where made... We where both in contact with takealot via mail and telephonically, they just politely refused to take responsibility and told us to take it up with the supplier of this product. Dozens of calls and emails later, I went in to 1 of the outlets, they then explained that the product is non-refundable. In turn I also informed takealot, why should I go to the supplier when we didn't purchase the product from them but, the distributor which is takealot. In my opinion they are selling a product as non-refundable full knowing this product does not work. I feel my brother and I has been scammed, takealot refuses to take responsibility for their actions. How many other people has to go through the same. At this point I don't know what to do, I want my brother to get his money back, this is highly unprofessional. We have done everything we can on our side to be heard, but they refuse to take responsibility, their customer service sucks and they pass the buck from 1 department to another, so we have literally been running in circles while they sit with my brothers hard earned money

I'm Soo disappointed,I ordered blender 7 days ago,I received the blender on the 15th o March 2022, this morning I was busy preparing my banana smoothie, while buzy blending it just bust,and I connected everything correctly,I will be glad if my problem can be resolved,and I get my refund

order number [protected] 15/02/2022. Ready for collection 16/03/2022.

Went to collect 17/03/2022. Ordered a Glucose meter. Order ready to collect. Went there but the product was missing(miss filed) will be delivered the next day. Have phoned twice to complain and send an complaints email and still waiting? According to websites on my account settings the order was collected? NOT. I have never encounter this bad service with Takelot?

Hi @TAKEALOT .

I recently bought a laptop on the first of March and it was damaged upon delivery the laptop had physical damage and the screen was detaching , at that time I was not really aware of the return and exchange policy or even the 7 day rule . So I used it as it was for a couple of days because I was a student in need of a device in order to complete and submit my assignments and tests. Then I logged a return and the product was collected on the 14th of March . Today I received an e-mail from Takealot saying that my return application was rejected because of the physical damage and the screen detaching of which that was the state I found the laptop in . The damage was incurred upon delivery but now Takealot thinks I'm lying . When I purchased at Takealot I believed that you are one of the best online store, that is trustworthy and considerate of their customers. To be honest, at this point I'm currently not a happy consumer , I feel betrayed for trusting your services. I humbly ask that you give me my refund or even better give me an exchange of the product .

Order #[protected]

New reference: mrrn-qbpxv-dwqb

I'm almost giving up on you! I'm just about to conclude that you're incompetent.

This is the message that I have received this morning: takealot | return credited | mrrn-qbpxv-dwqb | pet toe dogs cats claw nail clippers cutter, (this not even my order, I don't know who you have refunded, but it is not me). The clipper is r109, my credit should be r258. Which is reflecting r0 right now., (see attched screenshots of my account as it is right now!)

Please, i'm giving you permission to go into my account and see what i'm seeing, we seem to be looking at different accounts. Here are my log in details: username: rapitsi. [protected]@gmail.com

Password: mini1966

See history:

Order #[protected]

How difficult is it to cancel an order? Please somebody help me! It's 5 days now!

Please see history below:

Pinky rapitsi

Mar 15, 2022, 9:37 gmt+2

Urgent please!

I'm afraid that the order is still active, it is not cancelled as you claim. I went on site to try and reorder. I need to use my credit, I can't because it is not loaded.

This might not be important to you but I need the fan, i'm menopausal and the hot flushes are affecting my sleep - I really need it and I don't have big monies to buy in the meantime that i'm waiting for a refund from you. Please help me.

Please see history below:

Leigh. H (takealot.com)

Mar 15, 2022, 8:17 gmt+2

Good day

Thank you for contacting takealot.com

As per your request, I have successfully canceled your order

If you need any other assistance please don't hesitate to contact us.

Regards

Leigh. H

Pinky rapitsi

Mar 14, 2022, 21:22 gmt+2

Please, please help me with the cancellation of this order so that I can reorder or decide otherwise, you promised to help me last friday already.

Kind regards

Mar 11, 2022, 9:29 gmt+2

Order #[protected]

There's an error with my delivery address. My order is supposed to be delivered to my joburg address (3 cruywagen crescent, malanshof, randburg, 2194). How do I go about correcting it?

I purchased Microsoft Office Pro 2021 from Takealot on March 3rd. It arrived as only a product key on a piece of paper without any download instructions. I did however manage to download the software, but when I tried to register the software, I was told that the product key had already been used. I requested a return immediately and Takealot collected it the next day. That's where everything came to a grinding halt and all attempts, included several calls, to get them to conclude the return and to refund me have failed. All calls were simply answered with "it will be escalated to the responsible department." It is now 10 days since the product was returned and still no refund.

I logged a return of my cellphone on 11 Feb 2022. My phone is still under warranty. I was not at home when they collected. They declined my retur due to the charger cable being worn. My domestic worker gave them the incorrect charger. They continued arguing with me about the charger but did not even send my phone to the supplier to test it and give a test report which is standard procedure. They then returned my phone via courier on 14th of feb 2022 which i declined to take as the issue was still under investigation. It was retuned to take a lot on the 16th. I then asked them did they send it to the supplier for a test report to which they answered no. I insisted they do this and the told me they will. 21 feb i rec this Hi there. Please see our warehouse feedback regarding your return query:

"The charger is damage the supplier wont accept the phone with the fault not charging and the charger is damaged,warranty void."

After i explained 5 days in a row it was not the phones charger. On the 22nd they sent me a msg saying they are returning my phone to me. When i receive the phone i should repackage it with the correct charger and log a new return

.Please see correspondence on the 24th feb

Our courier team has confirmed that the parcel is already on its way back to the warehouse. Once the parcel has been received on our end, we will arrange for delivery back to you. We are terribly sorry for the inconvenience caused. 7 DAYS LATER 1 March

Hi there, the courier team has confirmed the parcel is being routed to the warehouse. Once we have received it at the warehouse, delivery will be arranged for you. We apologize for the inconvenience caused.

3 March Please note that we have reached out to the warehouse and followed up with the courier regarding the matter. We will provide you with feedback as soon as it has been received.

4 march

We understand that it's frustrating to wait for feedback. We are currently waiting for feedback from the courier team for assistance. We will be in touch as soon as we have feedback available.

I 4 days then I contacted take a lot

My msg

Good day i held on for 15 min with no answer. I contacted take a lot last night ref no [protected]. Spoke to nombulelo who promised me an answer before end if day

Hi, We apologize for the delayed response please note that we are currently still investigating between our warehouse and courier teams. We will be in touch as soon as we have feedback available.

10 march

Please note that our courier and warehouse teams are investigating to locate the product and have it returned to you. We understand your frustration regarding this, however, we are working to get urgent feedback relayed to you. We have advised our team to get management to give you a call.

11 march

We acknowledge the problem and we can assure you that we are working with the warehouse to resolve the matter and we will revert to you as soon as we have a solution.

12 march

Hi there, we understand the frustration that this has caused. Please note that we are still awaiting feedback from the warehouse and we will revert with feedback.

So my question is we are 28 working days later.

How long do they want me to wait for my phone or even get a call from q manager with an explanation?

They have no idea where my phone is and in actual fact i dont want the phone when they eventually find it. It will be more damaged.

I want a refund on the phone. They can deduct a new charger amount.

I want it done before 15 march 2022

I mistakenly ordered a pressure cooker that wasn't delivered and I would like to cancel the order. Order#[protected]

On the 29th of January 2022, we returned a laptop that we had bought from Takealot, because it had stopped working. They promised that they will get it fixed failure to which they will refund us our money. Till today 10th of March 2022, we haven't received neither the laptop nor the refund money. We have sent a countless number of email, made numerous calls to Takealot but to no avail.

So I ordered 4 tyres, after completing the order the due date changed by two weeks. On the due date they did not update me only after several calls they e-mailed me. Delivery to the wrong pick up point. I had to cancel so many arrangements made due to this. There post service delivery is non-existant.

I have placed an order on the 14th February 2022. They promised by confirmed email and telephone that the parcel will be delivered on the 18th February 2022- the order was not delivered as promised.

They delivered the parcel with only 2 items - so order is not complete. The item I needed before Saturday and again now this Wednesday. Is way out from what I ordered and what I received.

They sent half the order -the item needed is incorrect and to top it all the item I received is a cheap R20.00 plastic whistle that I paid R200.00

Not only the wrong item. You phone to speak to a manager and they keep on dropping the phone ! ! ! !

What is going - I want the item I paid for not a R20.00 plastic junk.

Here comes South Africa's new wish - they supply the same junk for a lot of money.