Menu
Taco Bell

Taco Bell review: rude service 452

A
Author of the review
12:00 am EDT
Review updated:
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My experience at the taco Bell on 92ndst between cactus and shea was the worst I have ever had. When I walked in there the lady at the register was rude. She made no contact to say hi how can I help you, she just kinda stood there. I went ahead with my order and advised that I do not want any cheese on the chalupe that i ordered because my friend is allergic to cheese. I told her several times I didn't want cheese on there. I paid for it and she grap the cash from my hands as I was telling her I had change to give to her but she didn't wait and then when I did get the change, she grap that to and she had to count it out what the correct amount was because she hadn't typed it in which took her awhile to do. She didn't give me a # so I would know what # my food was and I never recieved a reciept. So i figured it would come in the bag. When I finally received my order to go, I checked to make sure everything was there and it was but when I got back to work, there was no reciept in the bag, and when my friend opened her chalupe there was cheese in it and because I was on my lunch hour there was no time for me to go back to work so she was not able to eat it, she just threw it away. The other tacos that were ordered were correct with the stuff on them however they did not tast right...there were a little to soggy on the bottom.

Thank you for your time,
Amanda

I don't usually complain because I am in customer service for a prescription benefit service so I know how it feels to be yelled at, but this was just very poor service and I think that needs to be correct. I have in he past done the over the phone survey and I always rate it good but this was just horrible.

452 comments
Add a comment
S
S
Suzanne Anich
, US
May 17, 2019 11:51 am EDT

See first mention.

B
B
Belindamcoy1958
, US
May 14, 2019 8:14 pm EDT

Management and crew need be drug tested

A
A
Adrian Cardwell
, US
May 01, 2019 2:51 am EDT

We ordered spicy potato soft tacos for someone that doesn't eat meat and we received these! Like, WHAT?! Not only does it have meat, but it's sloppy and just unacceptable. So very disappointed.

View 0 more photos
D
D
DennisRowe
, US
Apr 27, 2019 6:09 pm EDT

You just lost my 8 member families business for getting rid of the meximelt we have been loyal customers for over 20 years we will never eat at toco bell again.

H
H
Honore Acosta
, US
Apr 27, 2019 9:34 am EDT

This toco bell is having people agree to purchases, but really rounding off to next dollar. I told chasrie no and pressed no on temernal and she rounded off to next dollar anyway.

G
G
Gary Drake
, US
Apr 27, 2019 4:03 pm EDT

bring back nacho fries !

H
H
Honore Acosta
, US
Apr 20, 2019 6:49 pm EDT

they are rounding off to the next dollar without tell customers.

D
D
D.s.A.
, US
Apr 15, 2019 9:29 pm EDT

4/8/2019
8:03:06PM
Order 354621
Cahier: Flor R

Dear Taco Bell Corp.:

I don't know how you train your employee(s), but this is the second time and the same drive-thru employee that seems to enjoy getting my order incorrectly. I don't know what her issue is or she thinks it's funny but is this how your employee operates?

Salutations & Thank You.

R
R
Renea Alabama
, US
Apr 03, 2019 2:58 am EDT

I went last night and bought food and drink. Large sweet tea. Went home ate drank tea and went to bed. When I got up the next morning I pickup Taco Bell cup to throw away and in bottom of cup is slimy looking particles floating in bottom. This is disgusting knowing I drank whatever this is. Very upset and probably will never go to Taco Bell again.

View 0 more photos
J
J
JRF12
, US
Mar 16, 2019 11:13 pm EDT

I just sent a completed form without any of my info so I hope yiou find it. I am sending attached pics of what it said. Sorry for the inconvenience. They are loading backwards I believe.

View 0 more photos
S
S
Service once
, US
Mar 02, 2019 1:26 pm EST

Rachel the Hispanic lady asked me for fifty doll a then said she'd suck my dick to bring a group of my male friends and she'd sex them for 400 dolla a peice also admitted the other team members were trying to sell cocaine that eight ball whatever that amount they sell as well as orgies you pay she will let you in

C
C
Carrie3kids
, US
Mar 02, 2019 10:42 am EST

While I was sitting in the restaurant the employees were talking graphically about sex, how long each one did it, getting a hard on and how it felt, IT WAS NASTY!

T
T
Terri1969
, US
Feb 25, 2019 12:40 pm EST

I have been to the Rushville store at least 10 times in the last 3 months and my order is constantly wrong and I'm tired of having to drive back to that store, wasting my own gas, to pick up the order again and again!

S
S
Service once
, US
Feb 20, 2019 8:17 am EST

Rachel from Anderson mill lakelin e Austin Texas offers to suck my dic k for fifty doll a

V
V
Vernon boultinghouse890
, US
Feb 11, 2019 4:55 pm EST

Taco bell on airline highway never has anything in stock. They are ways messing people's orders up . The service is ok . But they just never get anything right

J
J
Jmillermon
, US
Feb 11, 2019 8:46 pm EST

I go here all the time and never hve issues. Today was horrible. Soggy food. Been sitting all day bc it was sticking to the inside of the taco holder or wrapped. Missing ingredients.

N
N
Nayah
, US
Jan 22, 2019 7:31 pm EST

We order the 10 pack meal, so we got 5 crunchy tacos, and 5 bean burritos. Anyway the bean burrito was very watery and it was just plain watery bean and tortilla wrap had more of that to. Lately Taco Bell is getting sloppy with their order and they way they prepare it. They need to improve on their food service and make our moneys worth.

D
D
Don O'Toole
, US
Jan 06, 2019 1:45 am EST

Why doesn't Taco Bell sell chili? this is my favorite Mexican dish. Love it plain. Love it on my hot dogs. Love it with chips. I can only imagine what your people in the kitchen could come up with.

Feliz Navidad.
Don O'Toole
djotoole@q.com

G
G
Gerardo Robles
, US
Jan 05, 2019 7:32 pm EST

Tacobell digital gift card stopped working on the application I get AuthorizedGiftCardFailed when attempting to pay

View 0 more photos
P
P
Pappi Nicholson
, US
Jan 06, 2019 12:51 am EST

Upon calling store location and expressing my distaste for the soaked thru shells to the point just lettuce amd cheese. Manager did offer any worlaroind but rather made excuse for the soggy meat. Piss poor!

T
T
Theresa L Grimm
, US
Dec 12, 2018 9:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Don't know how old these tacos are, but they're sticking to the wrapper. I would think if a person spent over $15. 00 they would get FRESH food. Maybe they guy was too busy playing around to notice he was serving stale food.

Mrs. Theresa L Grimm
teriag60@gmail.com

View 0 more photos
M
M
Mark2.0
, US
Dec 13, 2018 4:37 am EST

Extremely poor service- will not return

H
H
Herma00000
, US
Dec 12, 2018 11:51 pm EST

the manager at the clawson store Lee Lee is the up most rudest person I've ever came acrossed screams at employees put them down and cusses at them calling them names

D
D
Duane Finks
, US
Dec 12, 2018 2:19 am EST
Verified customer This comment was posted by a verified customer. Learn more

After waiting 8+ minutes at the counter trying to place an order, this employee was extremely rude and told me if i didn't like it, i could leave. I am a paying customer and i deserve to be treated fairly

C
C
Cory Calloway
, US
Dec 11, 2018 10:54 am EST

My taco salad missing everything
Didn't get my chalupa and they I ordered beef burritos they gave me bean

View 0 more photos
R
R
Robert Stephen Tyler
, US
Dec 11, 2018 10:38 pm EST

Didnt get pinto and cheese, tostado, hot sauce. 3 apple pies were cold (old). Paid 17.00 for a dinner that was cold and missing items. Second time this has happened. Asked worker are you sure everything was there. She said yes... Toco bell industrial pkwy union city ca

D
D
Dominic Johnson
, US
Dec 11, 2018 10:43 pm EST

They both absolutely [censored]ing suck. I didn't even get a quesadilla or a beefy frito burrito. What a [censored]HOLE OF A CORPORATION. God knows you [censored]ing [censored]s can't get an order right. I hope you get shut down soon.

R
R
Reviewer96768
,
Nov 20, 2018 12:27 am EST

I went to Taco Bell and ordered a Taco Salad. It was nothing but a pile of lettuce and there was no beef. Also no steak in Boss Nachos. This is not the first time this has happened.

B
B
Breanna19
, US
Nov 19, 2018 11:30 am EST

I ordered three burritos.. And it took me an hour in the drive way before i ever got my food. I called to complain and spoke with the manager and she didnt seem to give a crap.

G
G
Greg Booth
, US
Nov 13, 2018 10:04 am EST

Got a S. Burrito at TB on High St in Jackson, MS and was big times disappointed. Yah, it's was big but had little steak. Should have called potato burrito as it was mostly potatoes. TV ads very deceptive. If what I got is up to your standard, it's not worth a third of the list price!

S
S
'Stephen Smith
, US
Nov 11, 2018 10:40 am EST

the food was not crunchy but soggy an not much meat but had plenty tomatoes chopped an asked for hot sauce did not get it the drinks where fine carrollton ga. 1690hwy27 s 30117. they need retraining had to ask for napkins that should be a given. eating out isnt worth the money ill just eat at home cant trust reasturants anymore .

J
J
johnscin
, US
Nov 06, 2018 3:08 am EST
Verified customer This comment was posted by a verified customer. Learn more

I wanted a beef burrito and was told they no longer offer them. But I could order a supreme, pay more, and eliminate the tomato, lettuce and sour cream!
Are you serious!? This is customer service? I will never go to a Taco Smell again.

And now I get a message my complain is too short, what a joke
Now I saaaaay good bye to taco smellll

J
J
John F Finch III
, US
Nov 04, 2018 8:21 pm EST

Previous visit to Taco Bell resulted in ingredient added that I specifically asked not to be added. Today's visit resulted in almost leaving the store without my complete order being put in my bag. No apology was made and no remorse for the lack of attention. No one else was in te facility so there is NO excuse ...

A
A
anonymous0412
, US
Nov 04, 2018 7:07 pm EST

my boyfriends tea wasn't sweet 🙃

M
M
Mr.LP
, US
Nov 05, 2018 6:10 am EST

At around 9:20pm on 4/27/17 we went to Taco bell and the front doors were locked despite the dine-it time to be closed at 10:00 and no one would open the doors.

J
J
Jeanette rock
, US
Nov 04, 2018 1:02 pm EST

My boyfriend and I order food and I got the power menu bowl and he asked for it to have no beans and she repeated no meat and he said no I want no beans and she giggled and said okay no beans and when I get home to eat my food there is not meat and a [censored] ton of beans plus hardly no rice I am pregnant and very picky and this pisses me off

View 0 more photos
S
S
Sue1968
, US
Oct 31, 2018 3:34 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

When my husband and I went to this Taco Bell in Mayfield, Ky, we went to Fill our drinks and ther was meldew on and in the drink overflow where you can empty your cup in and cup covers and straw paper it was pure nastiness.Our cashier walked away from us when we were trying to pay.tables were dirty looked like no one went to clean they were slow.

K
K
Kayla bron
, US
Oct 31, 2018 3:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Place my order I drive tho and pull up to pay and they told me that there system is down so as closing after I ordered and wait mins. So waste my time out my busy life fot not a dam thing...

W
W
walter j eaker
, US
Oct 31, 2018 7:27 am EDT

Service was very slow they were rude when they finally took order, after several min.of waiting 678 mins.for 6 soft tacos they were filled with mostly lettuce hardly any meat sauce and just a sprinkle of cheese will be long time before I ever return store no.030369...

S
S
Shababy83
, US
Nov 01, 2018 2:12 am EDT
Verified customer This comment was posted by a verified customer. Learn more

When taking the order she requested for 4.19 for the tacos I gave her the $10 bill and she threw the change and let it stayed on the ground no apology no nothing. Her attitude pitful.