Taco Bell review: order issues & unfriendly gm ( 3 comments)

On 4-2-10 at 4:13 p. m., we stopped at the 2 in 1 (KFC/Taco Bell) in Mt. Airy. This unit has historically had issues ongoing with running out of food, slow service, dirty store, and food quality but today I learned that the problem stems from the General Manager of the store. Mr. D. Henry compounded an issue I had by not only not apologizing but for then debating with me over whether he did or not. His own crew was more sincere and apologetic about the multitude of issues I had experienced than their own GM.

We entered the drive thru and found hornets swirling around the speaker. As we were in a convertible, this presented a problem. We waited and waited but apparently the drive thru employee did not hear us. We finally drove up to the window after waiting for 3 minutes to be greeted. We ordered and drove away only to discover there were a few problems.
1) wrong items - ordered a T3 and a T8 and received and were charged for 2 T3's
2) no straws
3) crunchy taco broken
4) beef greasy and dripped out sides of tacos (needed to be stirred more frequently)
5) taco supreme - had only 2 chunks of tomato on it. It used to call for 1/2 ounce but amount on it would not have come close to a 1/4 oz.
6) no apology from manager when presented with the problem. When I did not hear one, I asked him why he did not even bother to apologize after all our issues. He said he had when we walked up. I said I did not hear him. He argued with me that he already had apologized. I said, "You are right. I am wrong as your customer!" Back in the days, managers were trained to at least try and respect the customer and apologize multiple times since it is a proven fact when people are angry they do not hear just one.in either case, he had the chance and did not take it. His cashier said how sorry she was for all of our trouble.

If this is the man who sets the example in his store, then that explains why all the preceeding issues occurred. This lack of attention to all the areas of restaurant management result in his failing operation. I plan to write the corporation but they did not even bother to respond the last time I wrote to them so they may not care either.