food poisoning
The food I ordered through Grubhub (Order #[protected]-4814928) came mishandled and gave me food poisoning. The person who prepared the order needs to be fired. There is no reason for this to happen. The restaurant should be ashamed if that was possible but they obviously aren't since they think this type of service is acceptable. A full health inspection is necessary. If you don't prompt one, I will.
Read full complaint and 1 commenttime drive thru
Came at 330 pm I have been here almost 20 minutes and there are still two cars still in front of me. I am now late for things I need to do and can't get out of line. It is constantly slow and I should know better than to use drive thru. You should have a warning sign about how long it will take. Nothing fast food about this. I could get served in a...
Read full complaintpathetic service and horrible employee
I've been a loyal Taco Bell customer for almost 50 years. I eat at one of your locations weekly, even when I'm traveling. I've never experienced anything as bad as what happened to me today. I went to the unit at 12351 FM 1960 W. yesterday and decided to buy a gift card and the promotion was spend $25 get a free combo. I told the manager Elvis Martinez...
Read full complaintcrunchy taco
I went through the drive-thru and order 3 crunchy tacos without lettuce. When I got to the window and paid. I was given my change back, which 1/2 of it fell on the ground and she refused to give me the change out of her draw as she said oops. Then when I as THROWN my bag of tacos she didn't say one word to me. I thought she was rather rude. I worked in a...
Read full complaintfood
Went to the drive through at this taco bell for lunch today. The line was not real busy. When I placed my order we did have 2 orders in the car and placed each one. When we pulled up to the window the girl at the window seemed lacking any sense of urgency. I gave her the first card and it took her forever to get it taken care of she handed out the soda to...
Read full complaint and 1 commentmy entire order
My family and I placed a $50 order, My crunch wrap was made incorrect I asked for no tomatoes and they were on there and my daughter that I feed them to is allergic, so at 11:00 last night I was treating an allergic reaction. Also I purchased 4 steak soft tacos the cooks made soft tacos but instead of remaking them they added the steak ingredients which...
Read full complaintgreen sauce
went into my local taco bell (we have only one) and they told me that you are no longer going to have the green sauce . i hope you get enough comments about this situation that you will reinstate this product. i guess everyone could go to the other mexican food resterants that still have green sauce. please reconsider carrying this product. Taco Bell fan. Thank you
Read full complainttaco salad
Good afternoon:
I try not to complain regarding things when I have an issue, however, today I ordered a taco salad as I do often. This chicken taco salad had a shell with it that had a strong, possibly a chemical odor on it. I had bitten into it before I realized it as I was trying to drive and eat. The taste was absolutely horrible! Then when I smelled it, I knew something was bad wrong. I had to try to pick around and eat the salad without getting part of the shell. I am pure sick to my stomach now due to eating it. I tried to call the Lumberton Taco bell and let them know to discard, however the phone went to a service telling me they were busy and had no voicemail.
no meat in the chalupa xl
This is Absolutely wrong of taco bell to announce a xl chalupa that has twice the meat when in fact i brought it home and had a little meat half the shell bare i had to cook up hamburger when i got home just to fill the shell up this was horrible I do not know if the C.E.O Of taco bell is telling their workers to rip off the people this way to save him...
Read full complaintchalupa shell
I purchased the #6 chalupa combo. All beef with hard shell taco. The chalup shells were so stale they were extremly hard to eat, they crumbles and was just gross. The chalupa filling/toppings were fresh and good but the shell was so bad i had to eat the inside with a spork. The crunchy taco shell was softer than the chalupa shell. Very disturbing for a taco plae to give out more than stale chalupa shells.
Read full complaintproduct and service
Mickayla the manager on Fri Nov 29 2019, was working the drive thru. When I arrived to speaker there was only 2 cars ahead of me, I was asked to wait (no problem, once she came back she (with no apology) asks for my order. In the middle of ordering I get cut off with "just a second", about 1 min later she comes back to finish taking my order. My order total...
Read full complaintservice
The associate taking our order was friendly and courteous, the dining area was very clean and our food was as expected. However, the wait time was over 12 minutes for just 6 basic menu items, our visit was at 1:14 and the other customers in the dining area (2 small groups) already had their food. There seemed to be plenty of kitchen staff. We observed...
Read full complaint and 2 commentsfood items not being delivered, order being messed up and when complained. the manager giving attitude
Came into the store and placed an order via the self help kiosk. We ordered a Crunchwrap supreme, 2 beefy Fritos burritos and a side of guacamole. We never got the guacamole, Crunchwrap was edited to have light tomatoes, however it has absolutely no meat at all. Also the Fritos burrito had no meat, and no Fritos. Just a burrito filled with rice. I tried...
Read full complaintcleanliness
When coming threw drive thru I was looking inside and was surprised to see how dirty it was.. Hope this helps to get cleaned up! If need help call me im getting ready to retire would love to help... Thanks have a good day. Im eating there twiceaweek regardless how it looks I just love taco bell. The younger generation needs some help to help and teach what the customers are wanting. Let them be reminded where paying there wages.
Read full complaintunsanitary employee
I went to crystal river Florida location as I was pulling up I observed an employee sitting in his car smoking cigarettes blowing his nose and wiping it with his hands I exited my car to go inside the employee who name I later found out was wilbur came behind me and went straight to line without washing his hand and started to fix someone food the employee...
Read full complaintopening time
Have been here on multiple occasions around opening time. I understand that getting to work a few minutes late is a part of life. Unfortunately this is the 3rd time I've experienced this at the current branch. I got here 15 mins after the listed opening time and there are no lights on. Drove up to the drive through and nobody answered. Hours on door are listed as 7am, fifteen minutes after 7 and there's still nobody opening up.
Read full complaintspecials availability of taco bell
Our county has 90% the population of the City of Baltimore and currently has two Taco Bells that I am aware of...there used to be 4...I previously worked at a brick and mortar pizza restaurant and there is now only 1 remaining. I enjoy them both. Twice in the last month, I have had an "outage" issue, the first was they had no tortilla wraps and last night...
Read full complaintcustomer service
We walked in and was told we had to use the kiosk. We were paying cash so she had to help us any way. However her boyfriend came in so she had to chat with him and get their food before taking our cash. We waited almost 40 minutes for our food as a result. I will never be a customer at this location. Her name was kaylee or something similar. Usually i love taco bell however i have a bad taste in my mouth now.
Read full complainthorrible customer service 2 visits in a row
Employees who treat customers like we are interrupting their time goofing off will ruin the business. On 11/10/2019 at 6:00 pm while waiting for my food at the window I asked the cashier Quayshun if I could purchase some extra sour cream, i was told that add on's are not allowed at the window ( 2 cups of sour cream was denied) this happened at the same time...
Read full complaintan online order placed
November 3, 19 Order #916199 I placed a complaint via the 800 number for Taco bell on 11/3/19 and spoke with a very lovely young lady. She let me know that a Local District Manager would be contacting me in a few days, that has not happened. I ordered via phone app - requested to have ready by 130pm - I noticed that it said ready at 12:55 pm so I knew I...
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