Closed right in my face — at dinner time
I waited 30 f*cking minutes in the drive-thru line at this Taco Bell. After all that wait, I was told they "were closed". It was 5:45 PM on Wednesday, Dec. 1. PRIME TIME !!! PRIME F*CKING TIME !!! They served the car ahead of me but decided to stop at me because they only had 2 employees (or so they said). I could not believe that a fast food restaurant would close right in a customer's face RIGHT AT DINNER TIME. I am LIVID.
Read full complaintElectronic Gift Cards
I have two electronic gift cards that were given for Christmas in 2019 that I have not been able to use because every Taco Bell that I've been to stays they are only good at a corporate store! Where is a corporate store? Please tell me so we can use these. I've gone to 4 different locations near my home and none of them will take them. We go to Taco Bell all the time and I would really like to use these as my grandsons love it . Please help!
Desired outcome: Want to use the electronic giftcards or money returned.
taco bell
was at the taco bell at 7737 state ave Kansas City ks I was in side order on the new touch menu took over45 min then had to yell at manger the order was wrong I order taco supreme got dorrito shells didn't get drink also the store was so dirty pop machine was so dirty white something was coming down the side paop area was disciting the floors had trash all over was a stain on floor sizeof 3x3 and dried and not cleaned up hole experience was so bad
Desired outcome: take cake of store and customersa hole lot better iff want to return
online order
I placed a online order 11/18/2021 around 8:08pm I ordered 2 Dorito taco supreme and a nacho bell Grande total . I don't understand how your out of shells if this is a place of business then I cant get my money back right then and there very unprofessional ! and out of boxes at that ! YALL MESSY
food hazard
i bought a 5 dollar box on the app and when i got home and started eating my food i realized there was something weird in my mouth that didn't feel right so i spit it out and there is a decent size piece if plastic in my crunchwrap supreme. i called and spoke with the manager but she didn't seem to car much. I did state that i would be reaching out to the ceo and possibly a lawyer do to food hazard.
Can’t cancel our order
Need our money back on the credit card
Desired outcome: Money back
Poor customer service/rudeness
Poor customer service. Rude taking my order and at the window... Refused to give 2 packets of salsa for a burrito when I asked if I could have extra salsa she said we only give one. I replied I understand but I asked for extra. I was the only person in line and they were rushing me and upset I asked a question. I heard her say "Oh my God". I said I'm sorry I just didn't know which one I had before. I thought there was only one breakfast burrito. She said get off the timer told me to drive around. So the second time she gave me a hard time for asking for a second salsa.
Dear New Phila Taco Bell, I'm sorry you're having a bad day or have strict guidelines to follow but it shouldn't effect the customers in the way you did today. The whole experience was awful and uncalled for.
Desired outcome: Do better.
Combos
Where are the regular combos without the supreme tacos, all the items are there to order you're forcing the upcharge for tomato and sour cream this is ridiculous and greedy. I'm not supporting such callous business desicions. And I see your little trick here with forcing a minimum character amount but there is a work around hjhhhhhhhhhhhhhhhhhhhhhhh
Desired outcome: Respect your customers and update the order
Overcharged
I've complained weeks ago and haven't gotten a response! I ordered through the app --- the app would not even allow me to send the complaint, I tried it four times and ended up submitting the complaint via the website on the computer --- I have an email receipt from October 9th for $4.98 but was charged $8.17. No where in my order history will you find an order for $8.17! I know it's not much money to some but had I not noticed it, three checks I had written probably would have bounced so it's a lot to me but more so it's about the principle.
Desired outcome: I want my money back period.
Next days food prep
I have been eating at the Port Royal Taco Bell since it opened. Once Covid hit, I noticed that the food quality was different and it sometimes made me sick. After some investigating, I discovered that the night workers would prep the next days food and leave it out overnight (foods that had to be cooked or prepared). Apparently, the regional manager (Jane) okayed this. Is this not a violation and a health and safety issue?
Desired outcome: unannounced inspection
Water charged as sweet tea, because there isn't a button for water.
Been eating at TB for decades. We bought a house near one, and we both work near one. The one near my work just tried to bill us for sweet tea when we asked for a cup of water. We always get 1 or 2 cups of water, but have never before been charged for them. They're courtesy cups. When the sweet tea popped up on the drive through bill of sale screen we got...
Read full complaintHard shell beef taco and chicken quesadilla
The hard shell taco smelled horrible and the taste was even worse! It was a chemical rancid smell and taste that lingered! The quesadilla wasn't much better. I found a hard chewy piece in it! Also, the ends of the quesadilla had no chicken or cheese (it was all tortilla!) So in saying that, I had only 2 pieces out of 4 of the quesadilla I could eat! I am very disappointed in Taco Bell! I used to love Taco Bell, but no more!
2 Chicken Chalupa Supreme Combo
My husband tried to order three of the 2 Chicken Chalupa Supreme Combos without the drinks. He was told that they could not sell them to him without the drinks. He stated it was wasteful has he did not want any drinks. Taco Bell again refused to sell him the Combos without the drinks. He told them okay and left. Why was he refused service for not wanting any drinks?
Desired outcome: A legitimate reason for not providing service to a customer
Bad attitude of employee and customer complaint
I was just refused service at the pinole Ca on fitzgerald Dr. When my 73 old wife and I approaced the front door and found it locked.. An employee came to the lobby and started motioning. us to go to the drivre thru. She came to the door and said lobby was closed. I looked at a big sign/appx 8ft by 4ft saying were open for walk ins.. When i said, What the hell are these signs for, she said dont cuss at me and refused us service.I dont consider what I said as cussing at someone. I have pleanty of choices where to buy my lunch, so i will go else where in the future. The manager came
to talk to us and said the employee felt threatened. I in now way threatened her, nor would i. the manager said the emplyoee said i said the f word, which is and out and out big lie
Rude service and wrong order
I went to the taco bell on 10-6-21. Near 8 in the evening. I put in my order and drove around to the window to pay. The girl with the red and black hair took my payment and was really nice. Then another person came up to the window while I was waiting for my order. She opened up the window and was asking me "what did I want?" then was like um hello do you...
Read full complaintCorporation and management
I just filed a complaint with Taco Bell in Johnston RI 02929 regarding a bad interview experience with Kevin Goncalves and Owners. They brought me in for a joke to interview me when they didn't need me and then offered a free dinner. I was sincerley looking for work and traveled one hour. An acquaintance recommended me and they had my resume which had...
Read full complaint and 1 commentDirty conditions throughout restaurant
Visited on Sept. 30, 2021, 3520 Garth Rd, Baytown, TX Men's room dirty, no soap. "Every "table was dirty, there were no other customers . The prep and kitchen area was dirty, trash all over the counters and food all over the floor. The Taco's were cold, shells and meat. I called Taco Bell to complain, they hung up on me. The resolution would be to make the employee's /management responsible and clean up .
Food poison
My name is Mrs. Bonera, I was at the store in Lakeport CA. drive Thur on Sunday 9/26/21 had the #3 burrito and crunchy taco, when I got home which was only 6 miles from store, the food I ate was cold which happen before but this time I got very sick. I have been going to this store almost every Sunday for the last 21 years. I call the store and was told by...
Read full complaintHard Taco and chips
Hello,
The Taco Bell hard tacos and chips have been tasting like plastic lately, my friend and I had to throw away my food today we couldn't eat it.
Desired outcome: Make the tacos takes normal again please
Unprofessional service of employee, who said they were the supervisor
9/16/2021 @ 2:52 PM Order 385907 At taco Bell [protected] Mount Hermon Rd, Scotts Valley, CA Cashier: Minerva R I have gone to this place almost every day about ten years, things have been fine. But recently their is a cashier who is a real problem. I'm complaining about this person's service, and attitude. Specifically, when I order they ask if I want...
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