Bellevue, New York
United States - 98006-1350
Today I started my day by trying to book a flight. Other than a drive to take my daughter to school, I spent all day trying to reach real people with this fraudulent company. I made calls to all the # T-mobile refrred me to and got the total run around and would end up on the same phone # I had called earlier. NEVER! !!!was I able to reach a real person with this company called, tlc. I had 4 option choices and, by the way I pay per minute for all my long distance, since ironically T-mobile 's services do not work here just out side of town!! So I keep trying this long distance # and running up my bill. I happened to also hear of the PRICEMATCH and will try to see if they do as they say (tomorrow), because I checked after FINALLY booking by myself and the price is lower if i did my own booking than their prices EVEN WITH THE SO-CALLED free companion flight!!! get a grip on that for a scam!!.
It gets better. Besides my daughter had to be alone after school due to the being tied up with this whole project (which it shouldn't be) I clearly clicked on the return flight that leaves Atlanta at 5:p.m.. (or 6) ish' p.m. The itenerary was identical from San Diego to Atlanta, though, but they, the return flights of very differing times, were on different pages. well ther it is and I can't change it or talk to a real person and I am booked onto a 6 am flight from Atlanta !!! I don't know if the computer just got info from the first 1/2 of my itenerary and went with the cheapest and worst time or what. Maybe there is a person behind the scenes who directs this stuff to make more money for these ###s. Does anyone want to start a class action lawsuit? I'm in. they stole my money and time from my daughter and many other things I have to do.my email is: [protected]@gmail.com
I have tried to access the site and I am not allowed to as I already booked my very bad flight. So they make it harder yet.
Please be in touch for support and for class action lawsuit. maybe a law student will see this and decide it's good for their name or grade or money. We the public need to be safe. These are hard times and it is literally food or rent taken from people. It isn't right. Ms. M. Mcarthur
I took a contract out with t-mobile in September 2008, after about 2 months off being with t-mobile realised that i was overdrawn with my bank, i investigated this matter to find out that t-mobile had sent up 2 accounts with my bank details but in the name of Miss Cod.
after getting a refund from t-mobile i then realised on the 04/03/2009 that i was was again over drawn with my bank, after investigating i found that Mobile has taken 2 payments out instead of 1 this has caused me great stress and upset as i have spent hrs on the phone to the bank and to t-mobile .I now have to send a bank statement to t- mobile to prove what they have done.
I do i go about claiming compensation for my time, stress and bank charges?
It has been less than 6 mths of becoming a new customer with T-Mobile that I have been complaing of defective phones and have been complaining to cust serv to exchange for a different model. I had to write a letter to headquarters of complaint. Executive Cust Relations Dept called me to work things out. their answer was to accept a cheap free phone for 1 of the 3 defective phones and exchange the Shadow phone AGAIN even thou these phone is constanting having problems. They also said I can upgrade my phones but pay more out of pocket for the phone instead of exchanging the Shadows for a differnt model of the same price range I originally paid for them. I have to call headquarters back several times, before they return my call. They do not take my complaint seriously and do not care to solve this problem. I have been talking to headquarters for over 6 weeks and still have not gotten this problem resolved. DO NOT DO BUSINESS WITH T-MOBILE, they do not care for your business and do not treat you like an important customer. With this economy it is better to take your business to another cell phone company that will be happy to have your business and will handle your complaints quickly and courteously. T-Mobile will just keep giving your the run-around.
At the time of signing up with T-Mobile for a family plan, I was told clearly and repeatedly that there is NO activation fee. Unfortunately, the bill shows otherwise, there is US$140 activation fee. I immediately contacted T-Mobile billing department. They declined to provide credit to my account; they told me to contact the agent instead. The matter is still unresolved after making contact to the agent. As a consumer and customer, why should I have to go through these inconvenience to fight for their elusive mistake? I strongly believe this is a policy of deception; this type of business conduct is unacceptable and detrimental... It has never been any similar painful experience with AT&T or Verizon in the past!
I have been trying to book my free companion flight for a month now and no one will call me back. I tried contacting t mobile only to be hung up on. I am ready to just purchase both tickets but I am very angry they have scammed so many people. Does anyone have any advice on what can be done about it?
I've noticed that we have become a victim of this airline ticket scam by T-Mobile. I am very disgusted because it seems there is no recourse for the T-Mobile customers. What a horrible way to treat the people who is keeping your business alive. then when you want to discontinue service for them not living up to thier end of the deal they want to threaten you with $150 early disconnect.
I don't know what to do or where the burden of Blame lies at this point everything that was asked of us was completed and it is now march and we still have no tickets.
Sounds like a class action suit to me???!!!
Metropcs changed thier plans after I had service for over a year. Upon their changing of their plans they took services from me that were moved to a more expensive plan and told me that if I wanted those services back that I was going to have to pay the higher rate. When I asked to be connected to a supervisor they refused and hung up on me several times. There is no way of contacting any of the upper level managers as the customer service reps (whick suck) will transfer you. When you asked to be transfered they either tell you that there is no way of contacting the upper level managers or they just plainly hang up on you. I have turned them into the fcc for not grand-fathering me into their plan changes and then over charging me for the plan that they put me in after they changed their plans. I would suggest that everyone that is not satified with them that they also talk to the fcc as they will pull their communications license after a certain amount of complaints. Them metropcs will be shut down for good.
In November, I called T-mobile customer service to see if I could replace my damaged phone with a new phone without having to lengthen my contract. I have been a loyal T-mobile customer for 4 years. They said sorry, have to extend your contract, they even recommended my buying a new unregistered phone and switching the little PIN card(or whatever it is called) once I got the new phone. While I was on the phone with the rep, he suggested that I add on the unlimited texting plan since I had a few small charges for text messages. I am not a texting fool like some, but my wife was starting to use the feature more and more. So I said yes, please add that on to my plan. So I hung up the phone and told my wife, we now have the unlimited texting plan so feel free to text at will.
Well you can imagine what happened next. My next bill came in with 300 dollars worth of text messaging charges. I figured this would be an easy fix, I would just call customer service and explain it, and someone with a brain would look at my past history and realize this was all a mistake. The rep was pleasant and helpful, but acted like her hands were tied behind her back, I asked to talk to someone higher and was told they were not available. So I hung up, wrote a letter to accompany my bill and as life goes, time went by. I just received my second bill and again, it has the charge and of course now THEY are mad because they want the money of course. I have used the support section of My T-Mobile site and resubmitted my claim that I believed I was on the unlimited texting plan and that I will not pay for a mistake that one of their reps did. I will update this complaint as I continue the process. I think the thing that frustrates me the most is the lack of a willingness to listen/work any sort of solution to the problem with me. Even though the customer service reps were both pleasant and polite, they have absolutely no power to make any decisions, and the folks that do sit back and do not talk to the actual customers.
T mobile blackberry wireless uma service is a sham. I purchased the blackberry curve from t-mobile for one reason only, they were the only company that offered an option where you could make calls via wireless through their UMA feature. As i travel internationally frequently and this service was recommended to me by someone else that had been using it, i purchased it.
This was in March of 2008. It worked fine for several months. I am in 20 inches away from my wireless router most of the day. All of a sudden, I start getting very large phone bills and my UMA feature is no longer working. I spent close to 5 hours talking to different techs ar tmobile trying to determine he cause of it all to no avail. I as most people have a hectic life and can't afford to spend endless hours on the phone with techs that can't help.
After receiving another huge phone bill, i called tmobile and after another 7 hours or so of dealing, with 'customer service' reps and techs, i come to find out that T mobile discontinued the compatibility with belkin routers (the one i use). Again, my UMA service worked just fine until all of a sudden, my bill goes through the roof. I spoke to supervisor Sherry. She credited part of the bill but not all of the overage. I explained that i was not happy as this is not what was sold to me and it sounded like classic bait and switch. They disabled the service so they could bill me on overage. I asked to have it escalated to the highest level because i am sure i am not the only person this has happened to. She then gave me supervisor Roland badge number [protected] who was no help. I asked to speak to his supervisor and was promised a call back. I have yet to receive this call.
This seems to be a very simple bait and switch. They sold me a service that worked for a while and all of a sudden, that service no longer works and i am charge huge overage fees. Does this sound like a class action lawsuit? I plan on filing complaints with the FCC and all other agencies I can think of. If there is a lawyer out there that sees this as a potential issue, please contact me.
This is to make your kind attention.
I feel there are people from UK trying to make fraud with innocent peoples of our country.
Here is one exmaple, please go through below mail..
I have received SMS from "AT-T-MOBILE" as
" Congratulation!!! Your mobile number has won won 150 000 G.B.Pounds from T-mobile promo...for claims contact Mr.Paul simth, call +[protected], [protected]@yahoo.com...powered by T-Mobile-UK."
Subsequent to this sms when I replied on above e-mail ID the following reply is received from email id of : [protected]@yahoo.com
One Tenterden Street London
W1S 1TA United Kingdom.
I am in receipt of your e-mail and wish to inform you that Your Mobile Number Has been one of the selected winner among the twenty seven lucky winner from the T-MOBILE Company of UK to Received the Sum of (150, 000.00 GB Pounds) from T-MOBILE Company UK. and wish to thank you for your Co-operation Regarding this program. Your fund have been deposited Temporarry in our Bank of England here in U.K in a temporary Account and shall be sent to you through the approval of the British Lottery Promotion Organization.
However, the 2009 T-MOBILE U.K Mobile Numbers Award is no doubt, a momentous achievement in the chequered history of this Corporation. On behalf of the entire staff of the Organization, I wish to congratulate all non-Governmental Organizations who have in no little way contributed immensely towards the success of this program as well as taking concrete steps towards it's actualization. All participants were selected randomly from World Wide Mobile numbers Directories. This promotion is part of the financial empowerment program of the T-MOBILE Company (T.M.C.U.k) in it's struggle to alleviate poverty.
I wish to seize this opportunity to acquaint you with guidelines as you must follow in order to complete your claims. On our part, we have a mandate to see you through. We will work assiduously to realize this mandate as we respect your views, opinions and most importantly protect your Privacy.
You are advised to complete the below form and send it to the fund release Application Letter to the Bank of England United Kingdom by email:[protected]@yahoo.co.uk so that they can process it and release your fund to you immediatelly.
Dr. Paul Smith
+44 (0) [protected]
(Prize Administrator )
You are requered to contact bank of England through the address below.
The Division Director
Bank of England
Thread needle Street London EC2R 8AH
Tel: +44 (0) [protected] / +44 (0) [protected]
CONTACT PERSON: DR. MICHEAL ROLAND
APPLICATION FOR FUND RELEASE T-MOBILE COMPANY
I write to apply for the release of my fund with regards to the winning notification that was received on my Mobile from the T-MOBILE Company of UK. I was made to Understand that this sum of (150, 000.00 GB Pounds) is deposited in a temporary Account in your Bank.I here by request that the above mentioned sum be remitted to me at the earliest.
Below is my Personal Information:
My Full Name:...
My House Telephone:...
My Mobile Telephone:...
My E-mail Address:...
My Prize Amount:...
(Your Full Name)
Copyright 2009 T-MOBILE Claims Procedures. All Rights Reserved.
However after this I have replied to the mail & sent application to e-mail id : [protected]@yahoo.co.uk / CONTACT PERSON: DR. MICHEAL ROLAND.
Request you all to please look in to this matter, since I feel this is a big fraud being try to do with innocent peoples of our nation.
I have seen couple of articles regarding such frauds on internet.
Request you all to pls look in to the matter & take stronge actions against such frauds.
And kindly suggest me what I shall do with this.
I purchased a T-Mobile phone and, of course, the two year contract. I asked for the insurance also. 3 day...
The ads read 'unlimit yourself' and 'permission to speak freely' - but that has NOT been...
My daughter fell in love with the sidekick LX phone. I spent almost $500.00 when the phone first came out. I started my contract in with t-mobile in march of 2008. 6 months later she experience problems texing. The scam is sending the phones back to tech support req by CS they want to say the phone had water damege and charge a fee of $104.00. i have been charged twice and they refuse to take the charges off . It has been stressful. All phones were request to sent back they declined to be taken to the nearest t-mobile store. Water damage that's bull..
An email I sent in response to "We are always looking for participant feedback on our promotions. Please...
A valued client as they say. For 8 years, less than 100 USD per month charges, ohhh suddenly it's 2000! Makes sense right?
T-mobile - thanks for letting me know that my phone bill in a few days ended up in 2000 USD. Oh, T-Mobilester couldn't have suspended the account? Any refund for the obvious fraud which I've reported several times? Not a single dollar, simply outrageous.
Short sell T-Mobile, never sign a contract with them. Worst client service, oh sorry they don't have that nor client retention policies. Rubbish firm that will go bust soon. Make money on them by selling their stock.
Good luck to the next consumer, may T-Mobile go down as a crook they are.
Hi my name is Sandra Antoine and I was sent to the collection agency by T-mobile wireless. I've paid all of my bills but they're telling me that I have a past due balance from my previous account which doesn't make sense to me, because T-mobile won't let upgrade/resign your contract without paying the pass due balances on the account. So if you can respond back with any information as soon as possible I would appreciate it. If any questions i can be reached on [protected] or by email [protected]@hotmail.com Account number: [protected]-A Thank You!
I have done everything that was required to sign up for 2 free airline tickets when you sign up for the my faves contract. I am scheduled to fly on Feb 13, 2009. I haven't even been called yet. I have been calling T-mobile and TLC Marketing since before August 2008. They say my account has open task since August but nobody bothers to call, they just ignore you. I have never in my life seen such bad customer service and false advertising as T-mobile. If I don't get my tickets, I am prepared to file a class action suit based on this scam. This year we signed up again for another 2 yr contract and was giving a buy one ticket get one free airline ticket, and if you read about this process the tickets for one are prices higher than any airline out there. What is T- Mobile thinking, this is no way to keep loyal customers or to get new ones! I will cancel my phone service and go somewhere else.
T Mobile charges me for $3, 500.oo because of the international roaming charges, that"s what they explained...
T-Mobile is a very dishonest company. I returned a phone that simply quite working. I was told to return it...
Besides sprint. T-mobile is the worst wireless provider that I have ever had to deal with. Customer service is horrible and need to shut up while lying to customers or go through extension customer service training to learn how to treat customers. The billing department will tack on charges that you have never heard of before with any other wireless provider. Every month prior to opening my bill I had to brace myself for charges that are illegally on my bill. When I would call about the unknown charges on my bill and ask for a manager or a supervisor, they were just as bad and no help. I am very upset that I had to pay t-mobile a 200.00 early out fee to to get away from the worst disaster of my life. They do not care about customers they just want out money. How about everyone that is interested in filing a class action lawsuit against t-mobile get together and just do it and get back some of the money that was stolen from us by t-mobile. If interested please email me at [protected]@comcast.net. The t-mobile customers in other states such as california did it and won. They can not continue to still from customers like this.