i trade flip z4 my phone and they said will get the Samsung s23 for free (1,000) and they lie they been charging me every month for my phone and the true i trust and never look by bill because is paperless and i have automatic payment, i find out because they offer me a new update and said you almost done paying for your cell, i said not because this is a trade in they said there is not record that was a trade in, i been on the phone with many agent and manager and nobody can find the reference # that they give on the calls i made. i want the credit back of the phone was supposed to be free.
i'm a customer since 2006 and i can't believe they do this to me.
Esmeralda de la cruz [protected]
Claimed loss: i need my credit back
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