T-Mobile — horrible customer service
I have been a loyal customer to t mobile for over 6 years. I’ve had two lines for the last 4 of the 6 years. I am now currently unemployed. I called t mobile to see if I could get the “value” plan they are offering to the new customers as this would help me out greatly and would keep me as a customer. I was informed that I could indeed switch over but would have to pay $200.00 per line in order to “migrate” over. Thats the same $200.00 per line I can pay to terminate the contract. One line has been terminated and the other line is set to terminate next month.
No KIND OF CUSTOMER RECOVERY!!! T mobile, after 6 years, thank you for NOT being there when I really needed you to be. You’re lost a great customer! This summer i recieved a text from T mobile advertising a better rate plan.(unlimited everything for $79.99).I wanted too upgrade to a new phone everytime i spoke to tmobile i was told may contract end 12-28-2011 wait until then and save myself some money A few days later I called tmobile to get more information on the plan I ask would this extend my contract I was told NO the sales person stated the only way my contract could be extend if i upgrade to another phone.
I was told this deal brought on by AT&T Sprint and Verizon plans.During the last 4 mohts my bill had too be ajusted twice.I was told that tmobile would email a contract review form three wks ago did’nt get one Mrs catherine with that department help me tonite. I just want to move on and again everytime a talk to tmobile i was told my contract END ON 12/28/2011.
I made advance payment of $30 at T-mobile’s Premium Retailer for a Monthly 4G plan 4 days ago and till date my phone is dead and not activated. I was told by Sales Rep that it would be activated in 2 hours and now it is going to be more than 80 hours. There is no one to take ownership at Customer Care and resolve my problem. They are there to pass the buck. I spoke to Customer Care, Refill Division, Business Division and Technical Division. Finally back to Customer Care.
Twice I chatted but again they do not have any clue to my problem. The best thing is that there is no senior / supervisor who takes the ownership and resolves the issue.