T-Mobile USA review: ⭐ 1-star review: T-Mobile is failing disabled customers and breaking trust

I’ve been a loyal T-Mobile customer for over eight years. But the way I’ve been treated over the past five days has been absolutely unacceptable — not just as a customer, but as a disabled adult and father.

My son’s Samsung Galaxy S24 5G is insured through T-Mobile. I’m still paying for the phone and have paid insurance consistently. But when I tried to file a simple claim, I got five different stories from five different agents. First, they told me a claim was already in progress. Then another agent said no claim existed and had me start over. I’ve had zero resolution, been transferred endlessly, and even promised call-backs that never came.

Even worse, when I told a T-Mobile “manager” that I am a brain injury survivor with ADA protections, he said the ADA has nothing to do with it. That is not only false, it’s discriminatory. I asked for reasonable accommodations and basic respect — instead, I was dismissed.

I’ve lost sleep. I’ve lost time. I’m stressed, overwhelmed, and my whole family is affected — and this is over a product and service I pay for in full every month. T-Mobile is not just failing me. I see the same thing happening across the country. Other customers are being overcharged, ghosted, or manipulated into plan changes without consent. Even their employees are speaking out about how bad things are internally.

I have screenshots, transcripts, names of agents, and a paper trail that shows incompetence and dishonesty at every level. I’m now preparing to escalate to the FCC, FTC, and ADA oversight authorities, and I will be consulting with a consumer protection attorney.

T-Mobile: This is not how you treat loyal customers, especially not those with documented disabilities. Your actions are reckless, harmful, and possibly illegal

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