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My wife, a housewife and not a business person, bought a new iPhone from T-Mobile Palmer Ranch Sarasota Florida last December. The sales person offered not one but two wrong system (Android vs. Apple) tablets "for free". My wife repeatedly asked what the catch was, confirming they were completely "free" of charge. Today 4/15/25 we questioned a bill approaching $300/month, found an international roaming charge from a one-week cruise, monthly charges for two Android tablets, and three lines we knew were correct. Speaking to a 611 Supervisor Anthony, he explained even if the bagged and unopened tablets were returned to T-Mobile, they would be charged for a full 24 months. We are writing to the Federal Trade Commission about such blatant deception and unfair trade practices. Please request T-Mobile waive the remaining (18) months on lines for two unopened tablets returned today.
Claimed loss: $720 = 24 months @ $30/month for two tablet charges NOT disclosed at the time of the "free' purchase.
Desired outcome: Waive these fraudulent charges for my acount:Clinton E. Day, MBA, College ProfessorPhone [protected] and (770) 262-[protected] Forest Hills Circle, Sarasota, FL 34238
