The complaint has been investigated and
resolved to the customer's satisfactionResolved T-Mobile — fraud and cheating
resolved to the customer's satisfaction
I purchased three T-Mobile To Go Phones about 6 months ago and have enjoyed their service until a ** Free Message** was broadcast to all 3 of my phones stating that effective 8/15/2006 all incoming text messages would no longer be free, now they eill be charged at a rate of $.05.
This is not as advertised on their website and Terms of Service Agreement (no Contract for TO GO service). This is a classic bait and switch tactic that should not be tolerated. As of this date 7/12/2006 they are still advertising on their website that all incoming text messages are free. This is misleading to all of their potential customers and their current customers.
Since I now have no control over who text messages me and there is no way for them to deactivate the incoming text or restrict it to an approved incoming list, I find this a blatant disregard for my ability to control my T -Mobile Phone expenses. It is not in the same realm as a wrong number to my phone because I have the option of not answering the number if I do not recognize it on my caller id. I purchased these phones under the premise and promise of free incoming messages and an understanding that I would be charged for outgoing only.
When I contacted customer service I was given a fax number and told that the reason there are no phone numbers or email addresses to go further up the corporate ladder was because T -Mobile was well aware of how displeased their To Go customers are going to be over upcoming changes. This stated directly to me by the Customer service Supervisor.
I feel that if T -Mobile To Go insists on going forward with this rate increase, bait & switch then all of the TO GO customers who are affected should be able to return their phones for a refund of the purchase price of the phone and any unused available balance so that we may seek a new carrier that will not advertise a free service only to begin charging us for this service. According to their terms and conditions we are only able to dispute this for the first 14 days otherwise it will be assumed that we agree to the new Terms. So hurry up and disagree T -Mobile To Go Customers!
I am searching for information on if a class action is possible or viable for this blatant scam / Rip - Off.
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