Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
T-Mobile Logo

T-Mobile Customer Care Service

T-Mobile USA Inc.

12920 SE 38th St
United States - 98006

Customer Support Phone Numbers

+1 800 937 8997 1 0
+1 877 453 1304(Customer Care) 0 0
+1 877 413 5903 0 0

T-Mobile Complaints & Reviews

T-Mobile / T-Mobile is the worst provider ever!

SuVinitt on Jan 25, 2017
T-Mobile is terrible and they are nothing but bunch of lazy scammers! They do not keep their promises and don't care about their customers! My phone was stolen and I reported that to T-Mobile. They asked for some additional information about the case and I told them everything and gave all...

T-Mobile / Bad service and unethical company, new account of cell phone service.

Brigida Diaz on Oct 12, 2016
I think that is more easy to understand the issue putting the conversation and all steps did, 4 DE OCTUBRE DE 2016 21:17 Hi, I am using this form to try that one person help me Hi, Briggie! You've reached out to the right place! 🙂 We are here to help you! What's going on? let me copy...

T Mobile / Replacement products

Hung07 on Oct 4, 2016
I brought my samsung galaxy s7 edge not even a year, the back of the phone lifting and not even work any more. I called for replacement, the customer service told me when I got the phone is brand new how can it turned out like now. My answer was maybe the phone is hot during charging and...

Vesta T-Mobile / Vesta tmobile - unauthorized charges on my credit card

Nelthesax on Sep 9, 2016
We noticed 4 unauthorized charges on our bank card by vesta who will not help or refund the money. They keep on asking for our card number which we didnt have because our wallet was stolen... We have called t mobile and vesta and no help what so ever. Horrible customer service. Be carefull...

T-Mobile / Defective "brand new" phone received

AlexArs on Aug 22, 2016
I bought a new Samsung Galaxy S7 Edge phone from Tmobile, and i received a phone with a cracked screen.T mobile promised they will replace the phone and then changed their mind.They said it is to late and cannot do it. I show them it is within 14 days and they have to replaced it.Spoke...

T-Mobile / IPhone restocking fee

Y L on Jul 6, 2016
I returned a replacement phone that was sent to me by T-Mobile, because Apple exchanged my faulty i-phone for no charge in the store. Called T-mobile and was instructed to return the replacement phone in the original cover. So I did, using UPS as instructed, got a delivery receipt...

Tmobile / Assessment test

Alex12390 on Jun 24, 2016
It took me almost four hours to complete their ridiculous assessment. I did a great job, however! Days later they sent me an automatic email reply "while there wasn't a match between you qualification and this role, we hope you'll keep exploring our game changing opportunities." There's no...

Tmobile / Unreliable company!

Eric on Jun 20, 2016
I regret that I've decided to switch to T-Mobile, the whole thing and their service, everything is terrible. And when I really needed to get some help and advice from them regarding my bill they did not help! I actually spoke with three different reps and no one was able to help me...

Tmobile / Billing

Reviewer17897 on Feb 20, 2016
I cancelled the T-MOBILE account and returned a new tablet within 4-5 days of purchase. T-MOBILE threatened collections and refused to cancel / credit account. I told T-MOBILE they will make my FDCPA Fair Debt Collection attorney very happy. T-MOBILE claimed $0 balance now. FDCPA...

Tmobile / Worst customer service

Benjamin Coil on Feb 18, 2016
This company is the worst ever! They charge me as much as they want for no reason! At first I thought there was some sort of mistake, but then I received another bill of $250. They never said that I will be charged extra for any changes I made. I contacted their support many times, and...

Tmobile / Billed for phones I don't have

Reviewer60213 on Feb 11, 2016
T mobile is the worst when it comes to customer service. I signed up in October 2015 online by purchasing 3 phones. The next day after receiving the phones by mail we stopped by a T-Mobile store and picked up 3 new phones to replace the 3 we got online. We were told to mail the phones in...

Tmobile / LG 450 phone

Donna Baransly on Jan 26, 2016
Bought LG450 phone from T-Mobile on 1/23/16. After over 2 hours on the phone with techs from T-Mobile and LG found out that there is no way to turn off the vibe feature when placing a call. When I call someone I get vibration on my phone before they answer. Extremely annoying and found out...

Tmobile / Cell phone rip off

Katfog on Jan 7, 2016
On the 17 of Dec 2015 I went into t mobile to get myself a cheap phone with a low monthly bill, I told the girl what I wanted and why, I stay at home have a land line but I have my grandson once in awhile so in the event that I need to take him with me thought I should have a phone just In...

TMobile repair center / Samsung galaxy s4

Vaun Coleman on Dec 22, 2015
I called my service provider, T-Mobile about my Samsung Galaxy S4 phone which had bent pins and was difficult to charge. They checked and said that my phone is still under warranty and emailed me a UPS label, to return the phone to their authorized repair center in Mesquite, Texas. I...

Tmobile / Monthly Service

PrincessJ on Nov 13, 2015
I called to have my daughters phone deactivated, because it had been stolen and asked when she received a new phone could the plan be transferred. The representative said it could. I called this month to have the plan transferred and T-Mobile wanted to give my daughter $23. Well, I sent a...

Tmobile / Cell tower won't accept encrypted messages (Normal ssl or tls email)

Reviewer30732 on Nov 12, 2015
After talking to some well connected IT folks, it appears that select T-Mobile cell towers are acting very suspiciously. About 1-2 weeks ago, out of the blue, my emails would not send or receive, not could I get to https servers for other applications on my cell phone. This only happen...

Tmobile / Galaxy 3

Reviewer63695 on Sep 8, 2015
I was/am very dissatisfied with the Galaxy III, that I purchased for my 13 year old daughter for Christmas/2014. The phone has never worked properly, and after numerous (3) trips to the t-mobile store and 3 trips to UPS to return defected phones I finally asked if there were any other...

T Mobile / not honor their word

constance -gwen on Aug 11, 2015
Purchased a cell phone -- twice --- had to return both - ineffective, puchased a 3rd phone, not work well, then 2 times, called 611 & asked if I may return it, the company on the phone said yes -- had 30 days. Went to store - they said had on ly 14 days and a restocking fee of $50 - not negotiable . went against their word ---- what am i to do ?

T-Mobile / angela manager of lincolnwood

kora llanos on Aug 9, 2015
This lady angela!! called manager in lincolnwood mall location. Got a really bad attitude atending customers she does'nt care about her job she fells like she owns the t-mobile place of the lincolnwood mall just because she's the girlfriend of the store manager area. Does'nt...

T-Mobile - Switch Without A Hitch / Lies and run arounds

babygirl 7812 on Aug 7, 2015
After many years with att i decided to "switch without a hitch" and ended up in a financial ditch!!! the initial call i was assured that it was easy as they ported my numbers, which they now deny they did, and also ordered 4 new phones and 2 new tablets under the guise of receiving a...

Contact Us


Holiday Shopping Tips 2010 for Consumers
Holiday Shopping Tips 2010 for Consumers
more videos More Videos

Reply to