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Subway
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937 complaints
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S
5:59 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

4/22/2019 I purchased a Chicken club foot long on Italian bread with lettuce, pickles, onions, bacon and olives. The spread was oil and vinegar. It was a to go order. It was not on a toasted bun. Once I got to my destination (10 minutes later), I began to eat the sandwich after three bits I noticed that there was no crunch from the crispy bacon I was expecting because the bacon was raw- not cooked at all.

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H
2:06 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I placed a catering order # AD168DDE-18 on April 16, 2019. I called the location on Friday April 26th to confirm my order and said we will be picking it up between at 11:30 and 12:30, as this Indian accent lady on the phone assured me it will be ready. When my husband went to pick up our prepaid order at 12:40 pm on April 27th he was told there wasn't any...

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M
1:41 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

I went to this Subway with a friend-Presented my order and had to repeat it to the sandwich maker 3 times (Also did not ask if I wanted it heated or toasted-Unfortunately it was not toasted, very doughy crust. Also, the person I made the payment transaction gave me 6 cents too much (Her reasoning was that there was no pennies in the cash register). This i...

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P
5:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

On Thursday, April 4th, 2019 I called the Subway to order sandwiches a total of 4. The gentleman said he could take an order for 3 but if I wanted to order 4 I would need to do that on the company website. I asked him what store number was his so I would get the right store. He told me the one listed as Hwy 111 in La Quinta. So I went on to the website and...

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N
4:06 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My daughter told me that she was being treated unfairly at place of employment by a manger, not only her but another employee is being treated the same way. That her manager was bullying tell her shes doing something wrong every day she is being not being professional about the situation at all and my daughter is very scared and really wants to quit my...

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C
9:04 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Hello I was employed at subway dorsett metro for about 1 year ago, recently I ended my employment there on the fact I was forced to work hours upon hours by myself in a busy store, I made the store at least five hundred dollars in the first, five hours by myself. Finally I decided to end my employment after I found out the manger wouldn't clock out after he...

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A
9:24 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Subway - employee

I work second shift so I stopped at this subway around 7pm Tuesday March 5. When I came in the store the woman behind the counter began to shake her head and grumble to herself. She had taken out some of the vegetable containers and began to angrily put them back. She turned around went to the sink still shaking her head and gripping so I left and will never return. There were 2 employees there, neither greeted me, and who wants service from a [censored]! I drove to another subway nearby and got my order. If that was my employee she would be looking for a job. If that is your standard you suck!

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H
12:42 pm EST

Subway - staff/supervisor/allergy food

Provided complete wrong order, gave my fiance food that he was allergic too, serious issue that i'm shocked by after speaking to the so called supervisor in store that wouldn't even provide her own name for me to make a formal complaint but would happily give her managers name "viki" whoever the supervisor was on 3/3/19 @ 4pm needs to be suspended, never had such a problem with a duty manager! Diabolical customer service experience, stressing out a pregnant lady further through arrogance and blaming uber eats for the wrong toppings in our sandwiches... Everything was wrong we ordered 3 foot long subs, 2 meatball mariana 1 of which should of been plain due to allergies, the other meatball sandwich had the fillings that were meant to be in the tuna sub, was all wrong and could of been life threatening had my partner not realised there was things he was allergic to in his sandwich. Supervisor did not provide one appology or gratitude towards us but instead laughed down the phone and aggravated us further, if she finds it amusing sending customers wrong orders that could of taken someone's life she should not be anywhere in contact with food or customers! Diabolical!

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A
10:50 am EST
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This review was chosen algorithmically as the most valued customer feedback.

This Subway location is inside a hospital (Lakeview Hospital). The female behind the counter who is heavily pierced and seems unhygienic is extremely rude to every customer I have watched her encounter. There is no need for this woman to be so wretchedly rude and nasty. Many customers are visiting sick loved ones and are already under distress. The last thing they need is an attitude from a woman making sandwiches.

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ADVERTISIMENT
M
2:26 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

Spraying chemicals on glass without covering any of the food. I walked into the subway and the guy behind the counter was spraying some kind of a chemical on the inside of the glass misting all over the vegetables that I was about order on my sandwich when I ask him what he was doing he stated he was cleaning the glass I told him you need to cover the food...

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A
1:02 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

I am a ubereats driver, I came to pick up food for a customer at subway located on 6394 rittiman rd, there was only one worker at this time, the time was around 11:00am on saturday feb 23, 2019. She said are you ubereats your order is not ready yet, so I understand. As customer was coming in the door, they got in front of the line, so I stay in the back to...

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S
10:08 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I went to Subway last night and ordered a 12 inch meatball sub. When I got home, which is only about a mile away, I hurried to sit down and eat. I had not eaten all day and was very hungry. I started eating and was so disappointed. The gal that put it together had put so much sauce on it that the bread was soggy. (Mind you, it was toasted). I ate less than...

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A
8:04 pm EST

Subway - service

This Shop is in the Primera Plus Bus Terminal in Tonala, Jalisco, Mexico. It seems to be a fairly new shop, but the service personnel need further training..

This is a long distance bus terminal. People from all over the world use these buses. Some of your personnel should be bilingual. Your Manager should have basic training in Customer Service and the Cashier should have some personality...really!

We had just gotten off of a 16 hour bus trip. It was past lunch time and we hadnt had breakfast. Non of this is their fault, but I am setting the stage. My husband was recovering from a stroke so most of the "work" of the trip fell to me. I ordered my sandwich, after waiting in an excessively long line, along with two pepsis. I was not able to have the sandwich I wanted because of te language barrier, but that is another story. Anyway, I went to get the drinks and the pepsi dispenser had no syrup. I took my cups to the zombie cashier, who tried to ignore me as long as she could. After pointing out the machine problem, they chattered in rapid Spanish, that I was unable to follow. But I understood that I should try again. So, I did only to find that the dispenser ran clear. I took the cups back to Miss Zombie and asked to just have one of the bottled pepsis instead. Well, that was fine, except the pepsi was room temperature and they wouldnt let me have the cups of ice! I lost it! I could not get them to understand that i wanted a COLD drink. I was offering to exchange two machine drinks for one bottled drink plus two cups of ice but they refused to let me have the cups of ice. The Manager was clueless and this should have never excalated as it did. In my past, I worked for Subway Sandwich Shops and I was embarrased for these people.

I ended up demanding my money for the two drinks back and going to another location in the terminal to puchase cold drinks for us.

You really need to do something about the inability of the people at that location to communicate with the public. It is a huge terminal and their shop is the only Globally known name so will draw global travelers. In the last five years, my husband and I have lived in 6 different countries and traveled through many more and when we travel, we gravitate to familiar names. Pointing and smiling works most times, but occasionally there is required a deeper level of communication. I do know that these days kids are taught basic English skills in school. It might be wise for this location to have one or two on their staff to help with relations of the global travelers.

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D
11:39 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited subway last week Tuesday 1-15-19 wanting a bowl of soup.. So when I got there I couldn't believe how dirty it was in there...So as I stood there for at least 10 minutes waiting to be helped cuz one of the other workers didn't think he needed to help with the 5 customers up front.. So finally I was asked what I wanted just like that, not may I help...

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ADVERTISIMENT
M
8:25 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Went into Subway 30397-0 at 7:45 p.m. tried to place an order for 3 salads and 2 sandwiches. The young lady told me that she could only make 4 items per customer, that was the rule of the store. I thought she was confused so I told her that it was only one order with 5 items. She said she was only able to make 4 items unless I had the other people with me...

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G
11:32 am EST

Subway - food

This Subway is out of things. They had no bowls for a salad one day. And another day they were out of turkey so we left both times. The last time we got take out...two turkey subs. One had hair in the bread. So we have not been back since. It used to be very good until they changed management. Also it was better when in a Flash Food Store.

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D
12:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered two subs for work from this location. When I got to work I bit into my sub and the bread was stale. The bread cracked and crumbled all over my work desk. I asked my coworker if her bread was stale and she said yes. I contacted the store and made a complaint to a male. He told me that he made the bread fresh and implied that I was lying. I left...

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G
8:03 pm EST
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This review was chosen algorithmically as the most valued customer feedback.

The people that serves us are stupid. I don't what the hell was on my face that they kept laughing. I said I wanted something specific and they would give me the opposite . I brought a copoun WITH me and when they saw it they started laughing their [censored] off. I don't know why you guys promote stuff if you guys are gonna have employers that give customers what...

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D
11:21 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I ordered a subway sub platter & was told my $5.00 off coupon could only be used if I bought a wrap or large sub . Not true! I had a $25 gift card and she told me it was only $15 left. I had just pulled it off the card as I stood there so I knew it was never used. When I told her that she rescanned it and agreed there was $25 on there. Very shady!!

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P
3:07 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

They don't change they tuna fish after 2 days they banana peppers were sour lettuce a different color bread hard at times just all around nasty please handle this situation ppl shouldn't be going to the hospital for food poisoning or upset stomach the store is located on 12th and Walnut Street in Lebanon Pennsylvania the meats probably old to cause if you...

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