Subway
reviews and complaints

Store 14217 this is the second time that my order has been wrong there. I don't even have cheese on my sub. I am tried of having to go back to store because no one ever answers the phone. I am attaching photos in the photos you will see what I am suppose to have 1 with chicken American cheese honey mustard x mayo and lettuce 1 with chicken American cheese sweet onion mayo salt and pepper. What I got was chicken lettuce mayo (no cheese or honey mustard) and the other chicken lettuce and mayo (no cheese or sweet onion and had lettuce and was not suppose to). This might be my last time eating at subway.

I ordered on the online store and my melts were so small I had to give mine to another family member to have enough food to eat. The other regular subs were supposed to be 6" and came 12" . Ok but I didn't order them like that. I didn't get my bacon on my melt that I had to pay $1 extra. The melt was like $8-$9 each. Huge waste of money. Look at the pic. No substance at all.

March 30, 2022 2:48 pm. The order number is A5025DAB-13 This was a doordash order, but the bag as staple shut. We did not get the 2 cookies or the drink. Bread was wrong for the steak, egg and cheese sandwich.

I have multiple Subways near where I live and receive coupons for Subway weekly to monthly in the mail. However every location I have been to have signs posted that they "do no accept any coupons". Why are coupons sent out when no locations accept them? I just don't understand as I would feel more inclined to visit Subway if these coupons actually worked.

Due to Subway's lack of ethics with regard to the Russian war/invasion of Ukraine, I will no longer be dining out at Subway. If you want to maintain my business, I hope that you sanction Russia and/or withdraw or suspend all business practices with Russia. Until then I will not purchase from Subway. I usually purchase from Subway 2 times per week.

I ordered a sandwich with everything on March 16, 2022, at about 19:12. What I received was not as ordered. There was almost no roast beef on the sandwich at all. I called the store and was told to go back, and my sandwich would be re-made. I asked for a refund of the amount charged for the sandwich of $9.79. The person from the store said that they could not authorize a refund. I asked for the number of the store owner.

I called the store owner, who texted instead of answering the phone.

I explained the sandwich was unacceptable and not worth what was paid.

The owner said it was policy to return to the store to remake the sandwich or obtain a refund. But unfortunately, returning to the store seems to add insult to injury.

The owner blamed COVID and new employees for the horrible sandwich. The manager said the matter would be investigated and used for training purposes in the future.

I rejected her excuses because it looks more like poor management, and then she started claiming she was being harassed and threatened to call the police. I have seen other reviews online saying they have also been subjected to these threats. This owner has a tough time accepting responsibility for a poor product and chooses to blame and threaten customers for her own failings.

[protected] time 10:06am

ordered 2 subs on phone like I do every day and it charged my bank and shows in reorder but store never got order

order#7FF689DB-19 - 2 items 13.72

also when you order 2 subs it doesn't give you 15% of both subs just 1

had to buy one sub at store

Robert Story

[protected]

I ordered online for pick - up got home and all that was on the bread was black olives and onion- i ordered lettuce, tom, cucumbers & gr pepper. i called the store & was treated very rude . i would like to be contacted by a manager- Thank you , $7.00 down the toilet :( This happened Today March 16th at 1 :45 PM at the 25th ave. store.

Hello, i was just at a subway in my hometown i bought a six inch steak and cheese sub, small drink, a bag of chips had a coupon for $3.49 and alson a coupon for $3.49. My gift card had 10.93 on it and used it to pay for my sandwiches. It came to 10.05, i had .88 left and they told me i couldn't use it. I wanted a cookie that i was going to pay the difference of .17.

On March 9, 2022 3:49 p.m at your

subway store in Charleroi Pa. I ordered a small Pizza, and a 6" meatball sub. My order and term id - trans# 1/A-417280 by Ashley. She treats customers very nasty. I will not be returning to your store there. I had my grandson with me and for her to tell me "You should have said that in the 1st place" when I added a drink to my order was very rude and impolite. The receipt says served by 250 3/9/2022. Subway #11463-) Phone [protected]. Thank you for listening and I pray you train your employees to be nicer to people who keep you in business.

Selma Arnold

[protected]

I received a buy-one get-one at 50% off in my email today. Order from the email or the ap.

Clicked order now and picked my restaurant. Went to order and found the sandwiches had increased over $1.00 each. Got out of the order and just went to subway to order, and the sandwiches were the normal price.

Thus subway will give you 50% off one if you buy from a menu where they have increased the price.

If it looks like a rip off... Etc.

I patronize my local Subway quite often. I noticed promotion offers on tv, in media about specials for customers. They will not honor any of these offers. Is this policy set by the owner or Subway. If this is a company policy I believe he should be directed to act accordingly

On March 1st, 2022, I ordered online 3 cookies and chips with my sandwich. But only 2 cookies and NO chips in my order. I got all the way home before I noticed the missing items. This subway is not close to my house, but I will get back there soon. This store is the closest to my house, so it is convenient, but I want to make sure I get the food I paid for and ordered.

I'm incredibly disappointed with the way the bacon is prepared for the chicken and bacon ranch. Bacon should be cooked SEPERATELY before being put on the sandwich.

The RAW bacon is put on top of the chicken, under the cheese, then put in the oven. This does NOT cook the bacon in the slightest. The bacon on my subway is completely raw and now raw bacon juice is all over my subway sandwich. How do subway not teach their staff the basics of putting bacon on a sandwich!?!?!?!?!? $13 down the drain.

We tried 2 times to place an order online and was charged 14.86 both times when the order was 12.70 and both times the order did not go thru but we were charged at the bank. Contacted store and said order did not come thru and to refresh and try again . they could not give us special at counter of buy 2 get 1 free. Don't care just want my 29.72 back

02//18/2022 at 5:00pm I witnessed the associate making my sandwich with same gloves he used to handle money and register then saw him do it with next customer. I asked politely if he could make me another sandwich with new gloves and he did. He was polite about it but who knows how may times he used those gloves. I got home and discovered the bread was not fresh and very hard. Then I celled the store and talked to asst manager. I told her the story and she said I can fire him. I said that is not necessary but retraining may be in order and a refund for me. She told me there was nothing she could do and was very dismissive.

My account was hacked and my debit card used to receive an order. It is extremely difficult to actually speak to someone in customer service. when I was finally able to reach someone at corporate, she was extremely rude and obviously did not care. Apparently Subway had been aware for a week that some customer information had been hacked and yet failed to let anyone know. Disgusting! I was a loyal customer, not anymore!

On February 10, 2022 I was trying to place an order for two subway sandwiches. with the discount both sandwiches would cost $7.80. I used a card which is a credit card.

It kept saying oops there was an error and go back to the order. This happened several times and no confirmation came through on my email so I knew it didn't go through and assumed no money had been taken out of my account.

So, I finally tried to use another card and again the same issue happened and it kept directing me back to my order because something was wrong with my information.

Finally, after I tried to delete my account so I could start over, but it wouldn't let me delete my account.

So, I tried one more time to order the sandwiches and it finally went through.

Later on, I checked both accounts and was shocked to find out that money was taken out of both accounts. On my credit card account, it showed that the $7.80 had come out twice and on my card that ends with 0683, the amount of $7.80 had been taken out. The $7.80 went through three times for one order.