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Steak 'n Shake Enterprises Complaints & Reviews

Steak 'n Shake Enterprises / Restaurant Organization

Gary Henriksen on Sep 24, 2018

This review concerns your restaurant in The Villages, FL. My wife and I, and sometimes friends, have visited your restaurant every Sunday after church for years. We always request Wendy as our server, as she is awesome and has a great personality; the food is always great. However, our...

Steak 'n Shake Enterprises / Overall Service

Marianna H. on Sep 23, 2018

My husband and I walked into the steak and shake to make a to go order. We put our order in and sat down by the cashier to wait. 10 minutes into our wait we received our milkshakes. Meanwhile I'm watching our food get made sloppily: one burger fell into two pieces on the grill and the cook...

Steak 'n Shake Enterprises / Food and shake

Natasha Maness on Sep 23, 2018

My husband and I went to steak and shake in Alton Illinois yestetday about 6 and waited to be seated. Waitress came and got our order and got our burgers and fries pretty fast. My burger was the bbq one and my husbands had mushrooms...well mine somehow ended up with mushrooms..i dont like...

Steak and shake / Food

Loganxxmarie on Sep 23, 2018

Yesterday I ordered a #1 (burger) from steak and shake. About an hour after I ate there I started feeling very nauseous. And that night I couldn't stop puking. I was very shaky and it was awful. I hope someone can give me an answer as to what they did to their food that day. It was the...

Steak 'n Shake Enterprises / Food

Jilly87 on Sep 23, 2018

The food I ordered and shake was either missing or wrong. I orederd a 5 way chili and didnt recive it. I also orederd an all american with everything and got a plain bacon cheese burger. I also otedered a smores shake and a chocolate shake and recived 2 smores shakes. Seriously, this isn't...

Steak 'n Shake Enterprises / Elizabethtown Ky location

Susan Lawson on Sep 22, 2018

Your location in elizabethtown is pathetic. While I was there 3 families, mine included left because we could not get seated. Let me clarify, it was not busy. The restaurant was half full. This is a prime example of poor management . There were people waiting in the drive thru that had to...

Steak 'n Shake Enterprises / Three Steak N Shakes not serving at 11:15

Stacey Green on Sep 22, 2018

I was extremely unhappy this evening when myself, a friend and all of our 5 kids traveled to three different Steak N Shakes at 11:00, 11:15 and 11:30 only to be told at EACH one that "we are short staffed and are closing at 11:00", or "we close at 12:00 so we stop serving food at 11:00" or...

Steak 'n Shake Enterprises / Management

Devin Haley on Sep 22, 2018

General manager Brittany and manager McKenna, Statesboro Ga. came in without work uniform and only had on tank tops, the general manager cleavage was showing and you could see her nipples clearly. She also was twerking in the kitchen. The manager McKenna came in drunk to where you can...

Steak 'n Shake Enterprises / The quality of food

Robin Wood413 on Sep 21, 2018

This is the worst food i have ever seen served from a fast food. Not only was the entire hot dog cut in half; it literally looked as if someone had already taken a bite out of the bun. This meal was for my 3 year old daughter and it was very unclean to receive in this manner. I also ordered a...

Steak 'n Shake Enterprises / Portabella mushroom Swiss steak burger

bethani ebner on Sep 21, 2018

My husband, 4 year old son and I went to the Steak and Shake today in Westerville, Ohio off of Polaris Pkwy. My husband ordered the portabella mushroom Swiss steak burger and clearly stated WITHOUT mayonnaise. The waitress noted it and put the order in. When the order came his burger had...

Steak 'n Shake Enterprises / Burnt hamburger buns

22CC on Sep 21, 2018

I ordered two hamburgers from the drive through. I got them and drove 15 minutes to my home. Upon opening them to serve I realized both had soot black burnt buns. I returned to Steak n Shake and asked for 2 new non burnt hamburgers. They accommodated but did not offer an apology or...

Steak 'n Shake Enterprises / drive through service

M Ganiece Schaaf on Sep 20, 2018

WHAT in the devil takes them so long to process an order! This isnt the first time but it is the very last time they do this to me. I ordered my food 5:06 pm on 9/20/18, Thursday. Essex Str Kokomo, In. The parking lot was NOT full. I thought good no one in line, then I turn the corner 2...

Steak 'n Shake Enterprises / food and service

Lee harold on Sep 20, 2018

My husband and son order steakburger with bacon and cheese loaded my husband had onion rings and my son had fries. When they brung those to them they didn't have any becon on them so the lady took them back and had the cook to put bacon on them when she finally brung them back about 10...

Steak 'n Shake Enterprises / food

RoxAnna Kirby on Sep 19, 2018

My husband and I visited the Steak 'N Shake in East Peoria, IL on 9/8/2018. I had to asked the girl to set us down a table in the front of the business because she was going to take us to back the building. I ordered the Royal Double Steakburger / ff. My husband ordered the chili 5-way and...

Steak 'n Shake Enterprises / the shakes and the service

Gilares on Sep 19, 2018

Hello. This. Is my first and last time in this establishment it the worst the table and the floors are very dirty and the service has been so much desapointed it the longest someone came to our table to the the Oder and. They were. Busy my daughter just wanted her shake and were waiting...

Steak n Shake / service and food because of service

Mags1947 on Sep 19, 2018

Was hungry - visited your location at Touhy & Mannheim in Rosemont, IL and my receipt (which I left at home) said 6:05PM. The order kiosk was roped off and out of service with equipment strewn about, no signage, so I proceeded to the pick up window to order. After waiting almost a full ten...

Steak 'n Shake Enterprises / poor service

Alysia S on Sep 18, 2018

Went to dinner tonight. Order was very simple. When the waitress came with our meals, she had not brought 2 of the milkshakes that were ordered. When we asked about them, she said she had to go get them. It took almost to the end of the meal before she came back with 2 shakes. One wa...

Steak 'n Shake Enterprises / we will never eat at a steak 'n shake restaurant again.

Robin K. Snyder on Sep 16, 2018

Sunday, September 16, 2018 - 2:00 PM | Georgesville Road Location The booth table was filthy, and they never offered to clean it. No silverware - the manager said the dishwasher wasn't working properly. He eventually brought ONE fork for both of us to share. No napkins - we asked for them...

Steak 'n Shake Enterprises / steak n shake in antioch, tn

Unhappy guest88 on Sep 16, 2018

This place is filthy. Showed up at 7:30pm on a Sunday (9/16/18) and there are very few customers and not a clean table in the place. We helped our server clean the table we sat at. In the hour we were there not one of the 3 servers cleaned a single table. It took 40 minutes to get our...

Steak 'n Shake Enterprises / service

Daniellburke on Sep 16, 2018

Group of 6 of us waited about 2/4 mon6s to be seated someone seted us and left us w our menu then after 9 mins ( that I no of ) a very rude waitress came to take our order then we waited another 8 mins ( yes at this point I was watching the clock) before we asked another waiter for our...