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Steak 'n Shake Enterprises Complaints & Reviews

Steak 'n Shake Enterprises / Restaurant

TR1994 on Nov 17, 2018

Your restaurants in Elkhart County, Indiana have to be about the worst I have ever seen. Visited the on on ST Rd 33 today, no eating utensils other than plastic for dine in. Lack of to go containers, staff down talking about the store and other employees, and talking rudly to customers. Wait...

Steak 'n Shake Enterprises / Drive Thru wait time and got order wrong

rred517 on Nov 17, 2018

On 11/17/2018 at 1:55AM my boyfriend and I got in line in drive thru, now I realize u make orders as you go, but it took 30 minutes for anyone to take our order. After 20 minutes we realized that your employees were taking 1 order at a time. Then when we did order it wasnt exactly filled...

Steak 'n Shake Enterprises / customer service

David Disbrow on Nov 15, 2018

On vacation October 14th i stopped in your location 1101105 (n. Glen Location) in Springfield Mo. the manager I think was Mike S. I watched him work his heart out flipping burgers. The store was full of customers and in walks a guy from the drive in complaining with a load voice they could not...

Steak 'n Shake Enterprises / discrimination

Shay1182 on Nov 15, 2018

We all seen the terrible video of the poor gentleman refused service and not even allowed in your establishment because he supports our president. I'm not even a Trump supporter and I believe this is absolutely terrible and goes against everything this country is about and founded on... We...

Steak 'n Shake Enterprises / locations not close enough

Jamaar on Nov 14, 2018

Hi, I am writing to tell y'all that we need a Steak n Shake here in White Settlement. The closest one is 15 minutes away. Please consider my request and build an oasis of sweet burgers and shakes that Brewer Bears can be proud to dine in. The location I believe would be ideal on the northeast...

Steak 'n Shake Enterprises / poor service drive thru

suiters on Nov 14, 2018

I have been to the 86th street and Michigan street and have some complaints. 1. really slow to0k 20 minutes that is after someone finally answered. it seemed like I was bothering them. Nov 7 2.. the place had all the lights on and I was told that they were closed. it would have been nice...

Steak 'n Shake Enterprises / service and manager complaint

Stacey Boden on Nov 12, 2018

Tonight I decided to take myself and my kids to steak and shake. I was meeting other family there, but went early because my son had basketball practice. I arrived at 5:45pm there were only 2 other table there at the time which already had their food. The waiter sat me and my kids down and...

Steak 'n Shake Enterprises / facility

Lynda Cavanagh on Nov 12, 2018

I was recently in the Countryside FL location - Clearwater, FL This had to be the filthiest restaurant I've ever been in, the white tile floors are black with grime - I couldn't even guess the last time they were washed. Tables had food on the floor after the tops were cleaned (multiple -...

Steak and Shake / coupons being honored

Anniefolks on Nov 11, 2018

I visited the steak and shake at tiedeman road in Brooklyn Ohio - presented my coupon that is valid thru 12-31-2018 - and was told corporate printed those in error. I was so taken aback and speechless- did not want to cause a disturbance because there were families dining- but that is the...

Steak 'n Shake Enterprises / poor service

RD1996 on Nov 11, 2018

Me and my family went into the Cookevillle, Tennessee Steak 'n Shake on November 10, 2018 we were waited for an seated and we ordered our drinks and placed our order. The waitress came to us and said they were short staff and she was sorry its taking so long to get our food and offered u...

Steak and Shake / filthy restaurant, horrible service, terrible food

Vero Club on Nov 10, 2018

Restaurant was filthy. Food was cold, and I'm pretty sure my coleslaw was spoiled (but I couldn't tell because my server never brought me silverware). My server was absent most of the time, and another server was so rude people were walking out of the restaurant! Terrible experience all...

Steak 'n Shake Enterprises / filthy kitchen health hazard

Mfleen on Nov 10, 2018

We drove thru your Colorado Springs store last week and we could not believe how filthy the kitchen was looking thru the drive thru window. As you can see by the attached photo, there was food and trash all over the floor. I curious if it would have even passed a health inspection at that...

Steak 'n Shake Enterprises / taco salad

bas stone on Nov 10, 2018

Bought 2 taco salads at Indian Lakes in Hendersonville, Tn, were served in plastic bowl, wilted lettuce, hardly any meat, no taco chips at all, and drowned in a white dressing, no salsa, no one would know it was a taco salad by looking at it. Very much disappointed as we frequent thi...

Steak 'n Shake Enterprises / horrible customer service from waitress

Nakia 23 on Nov 10, 2018

Last night, my family of 3 including myself attended steak & shake located at 5020 Overton Ridge Blvd, Fort Worth, TX 76132. After using the restroom we stood at the sign that clearly read " please wait here to be seated ". Then the waitress yells across the room from a back table in the...

Steak 'n Shake Enterprises / food order was incorrect, rude service. horrible experience!!

TammieJames on Nov 9, 2018

Came into Steak n Shake on 11/6/18 9:00pm no one wanted to wait on my husband & I, when they finally did she didn't write down the order, she just left our table & came back with our drinks. When she brought our food she just brought the steak burgers no fries or coleslaw or cookie that...

Steak 'n Shake Enterprises / store on memorial blvd. lakeland fl

Robin Merriman on Nov 9, 2018

Any other morning My husband and I go thru the drive thru window as I'm taking him to work. Every time I always order large coffee with lite ice. This morning was the first time I had problems. The girl working the window refused to put lite ice in the coffee for me. She did give me a cup...

Steak 'n Shake Enterprises / everything

Ashleygehring on Nov 3, 2018

I went to the steak n shake on Illinois rd in fort wayne tonight. We were Sat down we sat there for 20 minutes without being greeted by anyone. So we decided to go up to the counter and order food to go. Both managers were at the registers with horrible attitudes. The man I'm assuming the...

Steak and Shake - Albany GA / timing

Presslie on Nov 1, 2018

It's not 10:52 and we got here at 9:58. 3 adults and 1 child. We haven't gotten refills or our food... And our server hasn't been back here since he took the order. Never had problems before. It's not busy. A group of 5 adults came in 30 min after us and their server just said they're...

Steak 'n Shake Enterprises / service

Amanda567 on Nov 1, 2018

i went into the steak n shake in monaca pa store and it was disgusting! there was poop sneered everywhere in the bathroom. it looked like it hadn't been clean in months. the servers are always rude every time i come. our server never checked on us after we got our food and after calling...

Steak 'n Shake Enterprises / service wait time and milkshake

TJ DeVore on Oct 30, 2018

My wife and I were seated at steak and shake. We were 2 of 10 people in the restaurant (4 tables including ours were the only ones occupied). It took our waitress 7 minutes to come check on us after being seated. We ordered a sandwich each and a milkshake each. We received our food but no...