The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Steak 'n Shake Enterprises Complaints & Reviews

Steak 'n Shake Enterprises / burger & employee

Antwan Floyd Sr. on Jul 20, 2018

I went to the Steak and Shake location located on Washington St. in Indianapolis IN on the East Side around 3:30-3:45 a.m. and when I got to the window I attempted to ask the cashier a question and he yelled at me and was rude. To top it off when I got home my food was wrong there wa...

Steak 'n Shake Enterprises / service

Luisispissed on Jul 19, 2018

The rome Hilliard and feder rd steak in shake has horrible service time for their drive through and everytime I go there I have to go back inside to get the rest of my order that they charged me for and never put in the bag. And everytime I go in and say I'm missing this from my order...

Steak 'n Shake Enterprises / cleanliness

Ronnita on Jul 18, 2018

I will be calling the Health Dept as well, but you should just close the doors at your North College and Liberty Road stores in Bloomington, IN. Today I entered the store on North College and when seated at the table, they put a placemat down along with the menu and I looked at the table...

Steak 'n Shake Enterprises / manager being rude

Alicia Rosales on Jul 18, 2018

I went in for an interview on friday . I was told i would be called sometime this week . I havent receieved any calls back and on friday i was told about my uniform and if i was to buy it that would money im wasting even thou they hadnt hired me yet well today wensday i spoke to a...

Steak 'n Shake Enterprises / cleanliness or the lack thereof

Lily Mitchell on Jul 17, 2018

Last night my husband and I stopped at: 5118 Hixson Pike, Hixson TN 37343. What I noticed first the floor tile was very dirty and sticky where ever I walked. The vents in the ceiling and ceiling tiles around the air vents were very dirty. I was afraid the dust would fall down on my food...

Steak 'n Shake Enterprises / customer service and wait time

Shawoj on Jul 15, 2018

Horrible service we we're seated and left for a good 15 minutes then she takes our order for drinks and food we sit waiting a good 20 minutes before manager brings us menu we informed her our order was taken but no drinks ever came out 45 minutes later we finally get our food hamburger...

Steak 'n Shake Enterprises / the customer service at your store

Brittany Smith 85612 on Jul 15, 2018

About a week ago my huband was at work. ( he is an EMT) he went into your ashland kentucky location for a milk shake on his lunch. His partner ordered a meal and a milk shake. His partner got his food and shake before my husband got his milk shake. My husband informed the woman at the...

Steak 'n Shake Enterprises / bad service, I think a blind old woman could serve faster in the drive through, michigan, city indiana

Robertsistanich on Jul 14, 2018

I left Meijer's grocery at 10:37 drove straight to steak and shake from which takes less than 2 minutes. I sat in the drive through until 11:14. I watched 25 cars drive off because they were not taking the orders at the window. I called the manager and asked her why is took nearly 45...

Steak 'n Shake Enterprises / 2012011

Maria Cerda on Jul 14, 2018

The restaurant was very unorganized. The cook agnolished my family and got the host to sit us. When we where finally seat it took like 7 min for the waiter to greet himself. Our food took about another 35 minutes and during the time of waiting was never asked if we need refills or...

Steak 'n Shake Enterprises / complete service

Nicole Putthoff on Jul 13, 2018

The bus girl grabed a hand full of clean silverware with dirty hands she just bust a table with... The cook made a sandwich handed it a gentleman sitting at the bar with no plate after the gentleman fiddled with the sandwich the cook took it back and cut it with the knife he was cutting...

Steak 'n Shake Enterprises / food

Lisa Marie 1021 on Jul 13, 2018

We always eat at steak and shakes even when we travel out of state we love your food..But I will never eat at the one on Stratford Rd. in Winston Salem, NC ever again...I myself have worked in fast food so what I saw going on was totally unacceptable. I almost called the health department...

Steak 'n Shake Enterprises / service

Rea87 on Jul 10, 2018

I would give zero stars if I could. The way we were treated in the Erie PA store was appauling to say the least. First we sat at a booth right by the kitchen for almost 10 minutes before a waitress came over. Once we ordered the chilli three way sat in the window for 5 minutes before it...

Steak 'n Shake Enterprises / terrible service

Robin Garske Palmer on Jul 10, 2018

We take my mom to Steak and ‘shake in E Peoria, IL every year. Yesterday, we walked in at 4:40pm and there was a long line. We noticed that there were several tables open, but they were not seating anyone. We stood in line for over 20 minutes before anyone seated us. It was another 15 minute...

Steak & Shake / burgers

Suzyq77 on Jul 9, 2018

My hubby & I go to steak & shake regularly. Yesterday we went and I had just seen an advertisement on tv that made me want a burger. We got the burgers & you could read through them!!! What happened. I didn't expect such a drastic change. The ad shows a burger and we got a very very thin...

Steak 'n Shake Enterprises / food quality

LeahLynn89 on Jul 8, 2018

I have ordered food many times from this steak and shake located on Park Street in St. Petersburg, FL several times and the quality has always been mediocre. I understand that as a fast food chain one can not expect top notch quality, however, this most recent visit proved to be very poor...

Steak 'n Shake Enterprises / service/food

Rjj832 on Jul 8, 2018

On wed 6/20 at 8:55 I had gone to the Steak 'n Shake on Tami ami Blvd/clevand ave in fort myers fl. Went inside because I felt the order wouldn't be fair to anyone else behind me in drive thru. Well that was my first mistake the girl who's name on my receipt was alphons, s. Who apparently...

Steak 'n Shake Enterprises / worst service i've ever experience in my life

holmestre on Jul 7, 2018

I arrive at Steak N Shake at 11:50 pm to grab something quick to eat, so I first try to the drive through, after 15 minutes of not moving, I decide to go in and grab it. I ordered around 12:06 pm and I received my food at 1:02 am with no explanation, no sorry, no remorse and I didn't even...

Steak 'n Shake Enterprises / ignoring customers as they enter the restaurant

Kd124 on Jul 6, 2018

I decided to visit my local steak'n shake last night (7/5/18) for a quick bite to eat. I decided to park and go inside to place a to go order. Upon walking in, I noticed the immediate backup of people waiting to be seated. Backtracking a bit, before I went inside, I sat in my car and...

Steak 'n Shake Enterprises / garden bowl salad - inconsistent ingredients, portions, freshness.

Morgantown on Jul 6, 2018

The last three Garden Bowl salads contained produce that wasn't fresh, had missing ingredients and was haphazardly put together. There were chunks of vegetables not cut. One salad was half the size it should have been. I returned the first one and the manager personally prepared me a...

Steak 'n Shake Enterprises / single steakburger

Kathy Hulbert on Jul 6, 2018

7/6//2018 we ordered three single steak burgers at the mount vernon, illinois location today around 11:45. All three burgers were cold, and mine had half a patty on it, we waited in line for seemed like forever. I called and when i voiced my opinion on the product being put out the window...