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Steak 'n Shake Enterprises Customer Care Service

Steak 'n Shake Enterprises, Inc.

107 S Pennsylvania Street, Suite 400
Indianapolis
Indiana
United States - 46204

Customer Support Phone Numbers

Toll-free:
1 800 547 4253 63 10
Phone:
+1 877 785 6745 22 3
 

Steak 'n Shake Enterprises Complaints & Reviews

Steak 'n Shake Enterprises / Service

Mr
Mrsbrand4life on Jul 27, 2017
The waitress is apparently to busy flurting and having a attitude to actually do her job. She took the mans order that was with me and then walked away. Then, it took her about 10-15 mins and us complaining to the manager to have her finally come back and get my order. Then a crawd of men...

Steak 'n Shake Enterprises / drive thru service at 12:15am

Mi
MichelleLyn on Jul 26, 2017
This is not the only time I have had an issue with this particular store, on Outer Loop, in Louisville, Ky. Currently the store has a B, which concerned me to begin with - but my boyfriend and I got a late night craving for Steak n Shake, so we went. After waiting in the drive thru line...

Steak 'n Shake Enterprises / service

Za
Zacharyglaze09 on Jul 25, 2017
While waiting for 2 larger parties to be sat and the staff to catch up on cleaning tables we were there approximately 10-15 minutes in front of the register. The complaint isn't in the wait I've been a server I know how it works, it's in how people walked in front of us and were sat...

Steak 'n Shake Enterprises / service

Sh
ShariC on Jul 25, 2017
On July 20, 2017, at around 7:00 p.m. we went to the SNS on Page, in Overland. We walked through the door and no one said a word to us. We stood there looked around waiting to be seated. We saw that there were maybe 3 tables that had people, all booth tables and some other tables needed to...

Steak 'n Shake Enterprises / phone calls/service

La
Lauren Macgregor on Jul 25, 2017
Every time I can either the huber heights or the miller lane Steak 'n Shake, nobody ever answers the phone...no matter what time of day it is. Also, every time I dine in at either of these two locations my service is subpar. I waited 8 minutes to be seated last night at the huber location...

Steak 'n Shake Enterprises / cleanliness of restaurant.

Lb
L Bon on Jul 25, 2017
Visited your Vero Beach FL location at approximately 2:30 7/25/17. My family and I sat in the SW corner booth. While waiting for our food I noted the following: The floor was filthy, the ceiling tiles were water stained, the vent and light fixtures are filthy with dust and mold. The window...

Steak 'n Shake Enterprises / my order was messed up and person at drive thru was rude

Sh
Shadowkeep on Jul 25, 2017
We went thru drive thru at the stake and shake on clyde park in michigan. Ordered a number 14 with no mayo and a jalapeƱo crunch, also ordered an regular m&m with banana base and a small oreo cookies n cream. They hand out the shakes which ended up being in the wrong size cups. The m&m wa...

Steak 'n Shake Enterprises / customer service

To
TORothweiler on Jul 25, 2017
Went to have dinner at the SNS on Chesterfield Airport Rd in Missouri and wasn't acknowledged for seating for 10 minutes. The hostess was unprofessional and then when we were seated no one came to the table for 15 minutes. We therefore got up and left. This is not the first time this ha...

Steak 'n Shake Enterprises / staff mopping while we were eating and left puddles of water on the floor which was dangerous. bad attitude of person accepting our money.

De
Deb1967MC on Jul 25, 2017
On the evening of July 24, 2017, my friend and I took her two great-grandchildren to your location on Airport Rd. As we were finishing up, a staff member proceeded to start mopping around us. She created a dangerous situation by leaving puddles of water where we had to walk to leave the...

Steak 'n Shake Enterprises / cleanliness around restaurant

Mr
Mrs. Gorman on Jul 24, 2017
Pulled up to drive thru to see this and it's ridiculous that it looks like this . The service is so slow and the employees take their time getting orders out because they spend more time talking to each other . This is the worst one I have ever been at . Nothing good to say about thi...

Steak 'n Shake Enterprises / food/manager

Hd
Hd35lynch on Jul 23, 2017
Arrived at SteaknShake Statesboro on Saturday evening. Several tables available to sit but was not cleans for patrons. My wife and I were seated approximately 10 mins. The restaurant was not busy and had no waiting. After being seated, the waitress came over to take our drink order. She...

Steak And Shake / service

Bd
Bdog6606 on Jul 23, 2017
Just left the location at hurstbourne lane louisville. Waited about 10 to 15 minutes. About 3 tables occupied in the entire place. Not one person approached us after being seated. Not to mention one guy had his truck parked directly at the front doors sitting in his car with the passenger...

Steak 'n Shake Enterprises / service

Ma
Marlon graham on Jul 23, 2017
I visited steak n shake sandy springs location. I ordered a frisco melt and strawberry shake. I waited for 26 mins. To only b greeted by an angry female. Didn't catch her name but she is short and hair was in a high bun. I assume this was the same lady screaming at the guy with the...

Steak 'n Shake Enterprises / rude and very disrespectful

An
angry customers 2 on Jul 23, 2017
i came in at around 5 o clock am i seen that the restaurant was busy n didnt mind waiting on my food. i asked the grill operator after waiting for approximately 30 min how long on my food till i get it cause i have been waiting he was very nice n professional n he went n made my food and i...

Steak 'n Shake Enterprises / building and overall appearance

Do
Donna Roy on Jul 23, 2017
Hello, I have no complaints about the food or service cause they were good. My complaint lies with the appearance of the building and property. As a franchise I would assume you would want your business not to be tainted by appearances of a business. I went to the steak and shake in Turkey...

Steak 'n Shake Enterprises / food quality and messed up order

Br
BrandyB on Jul 22, 2017
Went to Franchise On Pipestone Road in Benton Harbor Michigan on 7-21-17 at around 8pm. Order #560647 @ 8:06:18. Ordered 2 #7's with Chocolate Shakes. Not only did We have to wait in Drive Thru for almost 25 minute's before We even got to Pay Window, Our Burgers were Half Raw, to Much...

Steak 'n Shake Enterprises / gift cards

Te
Ted Sterling on Jul 21, 2017
I'm a 70 year old looong time Steak 'n Shake client. When given the opportunity, I bought several gift cards in support of my daughter's school. (They got a percentage of the sale). Imagine my surprise & dismay when I went to pay for our meal with a card & was told it had no value! Upon...

Steak 'n Shake Enterprises / bad lettuce

Sa
sarah garvey on Jul 21, 2017
I went to the Steak N' Shake located on Clepper in Cincinnati 45245. The lettuce that was on my turkey club was ALL old and discolored. I am submitting a photo. Side note, I have NEVER encountered a pleasant employee at this location. Horrible customer service. I am not someone who ever...

Steak 'n Shake Enterprises / web order failure / rude comment

Je
Jessica Dismuke on Jul 21, 2017
I placed a web order for pick up at 7:45 I was not given my whole order until 7:54. This was the second time they didn't start cooking my order until I walked in. So I sat at the counter and waited patiently as only 2 workers were in the kitchen frantically tried to prepare several drive...

Steak 'n Shake Enterprises / food & cleanliness

Di
Dinah Brantley on Jul 20, 2017
We have been customers for 70 years and not until the last year have we experienced horrible food plus the cleanliness of the restaurants has been awful. Even the employees appearances have drastically become messy & sloppy. This has occurred in several restaurants which we frequent not...

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