Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website
Steak 'n Shake Enterprises Logo

Steak 'n Shake Enterprises Customer Service

853 Reviews

Steak 'n Shake Enterprises, Inc.

107 S Pennsylvania Street, Suite 400
United States - 46204

Customer Support Phone Numbers

1 800 547 4253 181 57
+1 877 785 6745 60 26

Steak 'n Shake Enterprises Complaints & Reviews

Steak And Shake / Staff, Cleanliness, Service

Mlw8708 on Apr 22, 2018
We frequent your restaurant at least once every 2 weeks.. We have never been in and out under an hour no matter what time and we always order as soon as the server comes.. The whole staff has filthy uniforms, cook looks disgusting, while the store does not look any better.. Last time we...

Steak 'n Shake Enterprises / Drive thru service

Emily Lobenstein on Apr 22, 2018
Where do I begin... from sitting in the Drive thru for 45 minutes. Then getting to the window for them to ask me my order becUse people left and they didn't know what I had ordered. They gave me the wrong stuff when I got home. So now I paid for 30$ worth of food I won't even eat. Horrible...

Steak 'n Shake Enterprises / Customer service/ Refusing to serve me

Brittany Fodor on Apr 22, 2018
I visited steak and shake in fort Myers Florida aroud 4am on 4/22/18, I pull up to where the menu is and they take your order in the drive through. I pull up to the speaker and wait for 3 minutes with no response so I backed my car out, and pulled back in thinking Maybe the sensor didn't...

Steak 'n Shake Enterprises / Noise Level/ Childish Behavior

ER1128 on Apr 20, 2018
I'm currently at the SNS in Cape Girardeau, MO. There's a group of about 25 people talking so loud that out waitress had to lean in and have us repeat our order. Management would not step in even when asked. Not coming back to this one anytime soon. The noise level on the video was the...

Steak 'n Shake Enterprises / Complete disarray in the restaurant.

Musgraves B on Apr 20, 2018
I live in Port Charlotte Florida and have been coming to the Steak and Shake Restaurant restaurant for quite a few years. I have never seen such disorganization in a restaurant in all my life. No matter what time of the evening I go in for dinner either the shakes don't show up until the...

Steak 'n Shake Enterprises / food poisoning

KateHuizinga on Apr 19, 2018
My dad, boyfriend, and I went to Steak and Shake on Saturday, April 14th around 7pm. My boyfriend and I go to college at Michigan State University, and my dad lives in Grand Rapids, so we rarely eat together. We all ordered burgers and shared a shake. On Monday morning, April 16th, we all...

Steak 'n Shake Enterprises / grilled chicken taco salad

Diane Dahmer on Apr 18, 2018
Just got back from Merritt Island Fl s&s w/ my salad, started eating it I found a whole romaine leaf old and wilted. My chef son stopped me from eating it telling me his restuarant can't sell it because romaine lettuce is contaminated by some bacteria. So I called the restaurant talked to...

Steak 'n Shake Enterprises / unethical behavior

Park Jihan on Apr 18, 2018
Went to your fields ertle location in ohio, and i'm appalled by the attitude of a specific man that works there. I unfortunately didn't get to take his name as I was absolutely fuming before simply walking out, but let me just explain. The man was the person behind the grill. He had sent...

Steak 'n Shake Enterprises / rude employee

JackiPappas95 on Apr 18, 2018
About 8:10pm at your 17325 Lorain Ave, Cleveland, OH 44111 location, my boyfriend and I went to get a quick milkshake through the drive thru; chocolate banana with whip and chocolate without. The woman taking our order was very snappy and rude. The way she talked and interrupted was just...

Steak And Shake / service

Sharon Eckstein on Apr 18, 2018
We stopped at the steak n shake #444 in Lawrenceburg Indiana after taking our family members to the airport, we were not aware that at 5:00 am you can not order breakfast until 6:00 am. Which was fine with us. The man was so rude about it when we tried to order breakfast, so we said okay and...

Steak 'n Shake Enterprises / refund

annaburrows5 on Apr 18, 2018
I went to Steak n Shake on 10555 Ulmerton Rd, Largo, FL 33771 on April 4th and they messed up on my order and over charged my order and i haven't gotten my refund of $9.95. Its been 2 full weeks and I haven't gotten my money back. Its [censor]ed that I haven't got my money...

Steak 'n Shake Enterprises / cleanliness, checking on customers

dnbmgb on Apr 18, 2018
My family and I visited your colonial heights, va restaurant april 17, 2018 around 8 p. M., we were the only customers there at the time. We were seated immediately and waitress walked over to take our ordered, we did tell her at that time we had just finished a game and probably would...

Steak 'n Shake Enterprises / how employees are treated

Samabald on Apr 17, 2018
I am currently employed. We are getting treated unfairly. I have been there going on 6 months. I was promised to start training on breakfast hours so I could get more hours then they go behind my back and hire someone else to do those hours. I've been there 6 months and she has been there...

Steak 'n Shake Enterprises / terrible customer service

Richard J Hart on Apr 16, 2018
We were at the steak and shake located in Wentzville, MO. Our service was very slow, my son didn't get his milkshake until he was done eating. Worse than that, the place was less than half full and we watched at least 4 sets of customers leave because they were standing around waiting and...

Steak 'n Shake Enterprises / service

Emily Thielen on Apr 16, 2018
I attended the Steak and Shake on Monroe street in Toledo Ohio the other day, and I am THOROUGHLY disappointed in my visit. Everything started off good at first, I got seated quickly, the food was good, and my waitress was nice however the ending was what turned it into a terrible...

Steak 'n Shake Enterprises / service

theo0512 on Apr 15, 2018
I have been coming here forever like 30 years I will not come back the managers do not help the staff they were so slow that people walked out, they said they were short staffed but I seen at least 5 people and they were not busy at all, they had 4 tables even the waitress said I am only...

Steak And Shake / overall service

Momlife827 on Apr 15, 2018
My husband, daughter, and I went to the store because that do kids meals free. So we came in and got seated really fast thought it would be great. Well we waited 10-15 min before anyone had walked over to us mind you the restaurant had 4 wait staff that I could see and only 5 tables so it...

Steak 'n Shake Enterprises / the store on coliseum blvd. fort wayne indiana

Emily Harrell on Apr 15, 2018
We waited 20 min to receive our shakes and our food for 30 min. While we were waiting the tables all around us were not bussed, the floor was black and sticky. It had food all over it. It looked like it hadn't been mopped in months. The bathroom trash cans were over flowing and the floor...

Steak 'n Shake Enterprises / quantity of food

Phillip Humphrey on Apr 14, 2018
I went to the Steak and Shake at 2am Saturday morning near the Great Lakes Crossing mall in Auburn Hills Michigan . I ordered two cookies and a cheese fry. The Manager was mad because she had to ring me up .The cook kept staring at me and after 10 minutes he said oop I forgot about your...

Steak 'n Shake Enterprises / complaining about waiter

Anted on Apr 14, 2018
I went there with a group and he took orders from everyone and skipped over me. I understood that because he was busy so I went up to ask him if he could take my order and he was very rude and told me that he was too busy and that he would get me later and to go away.. even then I was a...


Reply to