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Steak 'n Shake Enterprises Customer Care Service

Steak 'n Shake Enterprises, Inc.

107 S Pennsylvania Street, Suite 400
Indianapolis
Indiana
United States - 46204

Customer Support Phone Numbers

Toll-free:
1 800 547 4253 148 42
Phone:
+1 877 785 6745 49 22
 

Steak 'n Shake Enterprises Complaints & Reviews

Steak 'n Shake Enterprises / service

Ky
Kylmccain on Jan 18, 2018
My boyfriend and I went to SNS in Farmington, MO tonight. When we got there we were seated properly and in a timely manner. We waited about 5 minutes for a waiter to come get our drinks. After that, the waitress didn't come back. Inbetween those times, someone else refilled our drinks and...

Steak 'n Shake Enterprises / chili mac

Gc
gchs88 on Jan 17, 2018
I visited Steak N Shake 2355 North Point Ct, Alpharetta, GA 30022 today and was not happy with my visit. I rarely eat fast food, very rarely. But, like I said only thing open and my husband was craving burgers. Walking in smelled like grease. The location looked filthy and this was just...

Steak 'n Shake Enterprises / general manager

Br
Breanna Rayburn on Jan 17, 2018
While sitting with my husband at the bar, the General manager of Brandon's Steak 'n Shake told my husband, AN EMPLOYEE, that if he wasn't clocking in yet that he had to remove his bow tie and apron because she didn't want anyone to know he worked there. This was the finally straw of that...

Steak 'n Shake Enterprises / lancaster steak n shake

Sa
Sammmy on Jan 16, 2018
I ordered a plain steak burger and I got one w everything on it and when I called and told the crew my issue they hung up on me. They said there was no manager working. They didn't tell me their name but it was a man speaking. I don't understand how there's no manager running the shift??...

Steak 'n Shake Enterprises / discrimination

Je
Jen1993 on Jan 15, 2018
Today, Monday, January 15th 2018 I went into the Evanston Location. The guy whom interviewed me flat out did not even won't to shake my hand. Being an African American Lesbian Female honestly my feelings were hurt. You could tell by the shift and every word said was hesitant coming out of...

Steak 'n Shake Enterprises / lack of customer service

Br
brewster massachussettts on Jan 14, 2018
The 2 Steak and Shake restaurants in Reno Nevada are terrible. Employees are Nazis, rude, deprecating, belittling, like nasty corrections officers. They think they can push people around and treat customers like [censor]. These type of employees ruin Steak and Shakes reputation. The...

Steak 'n Shake Enterprises / drive through argued with us about our shake order

Il
Ileana Vazquez on Jan 13, 2018
We had a lot of shakes to ordered and didn't not mind waiting for them since we had 7 shakes to order (4 cookies n cream, 2 Nutella, and one butterfinger) and when they came out they were missing 2 Nutella so we were nice about it and just kindly told them we were missing them and the...

Steak 'n Shake Enterprises / wildwood fl location

Mi
Miss Beth on Jan 13, 2018
On Jan 5th we stopped at the Wildwood FL location for take out. After waiting in line for 20min to order we finally got our turn. While waiting in line I noticed that none of the staff preparing food were wearing hairnets. Also there was orders up at the window that sat there the entire...

Steak 'n Shake Enterprises / Service

Ro
Rockstarr on Jan 13, 2018
We have been regular customers at the Ellisville Mo location for many years. Recently service has been downhill for a couple of months now and very disappointed. Last week we were charged $5.00 more than what the bill should of been and on top of that the manager ( Kathy) put a $6.00 tip...

Steak 'n Shake Enterprises / 30 minutes to get food

Su
susieq7455 on Jan 12, 2018
We went to the Steak and Shake on Mt. Zion rd., Florence, Ky on Jan.. 11, 2018. We sat down and a server took our order right away. We waited and waited. No one stopped by the table to check on us. No one asked us if we needed a refill. We just sat there while the servers were yelling...

Steak 'n Shake Enterprises / sponsorship inquiry with sabercats

Mo
Montel Davis on Jan 11, 2018
Good Afternoon, My name is Coty Davis, as the marketing assistance with the Houston SaberCats, this email is to request information about starting a sponsorship deal with my team. For those of you who may not know, the SaberCats are a part of Major League Rugby and is Houston's newest...

Steak 'n Shake Enterprises / stole my birthday money off gift card/won't return it!

Ma
Mad1229 on Jan 11, 2018
It was my birthday and a very close friend gave me the only dang thing I have ever gotten for birthday and your company ruined it for me. I went to location on Keystone and I thing 46th area. Point is I ate and stood over 10 minutes while a rude little black girl would not come and wait on...

Steak 'n Shake Enterprises / wildwood location

Co
collegechik_18 on Jan 11, 2018
Went there tonight for dinner. And there were only 2 people working the whole resturant. Originally went through the drive thru which was shut down yet there was no sign saying the drive thru was closed. So then we went in and it took 30 minutes to get our food. There were 2 tables sitting...

Steak 'n Shake Enterprises / not cooked

Br
Brad Green on Jan 10, 2018
Pic should be enough. It's cold and nothing but ice out so real inconvenience to have to drive back. Both burgers not cooked after I waited 10 min in drive thru with nobody in it. The whole reason to come here is to not have to cook when I get home. I really hope I don't get sick being a...

Steak 'n Shake Enterprises / steak and shake was closed with no sign or notice

Ch
ChristianXavier on Jan 8, 2018
At approximately 11pm on Monday evening, the 8th, my boyfriend and I wanted milkshakes. We drove to the closest Steak N Shake to get them, but upon arrival was notified that the location was closed? It's a little bit of a drive for us and when we asked why she was closed, she just said "we...

Steak 'n Shake Enterprises / I am complaining about the food and the service

Su
Susan M Tinzmann on Jan 8, 2018
A friend and I wen to Steak and Shake in Fairview Heights, Il on Tuesday, January 2, 2018. It took us 10 minutes to get seated. It was not crowded but there were no clean booths. The manager finally cleaned off one booth, the booth we sat . Then it took them another 15 minutes to take our...

Steak 'n Shake Enterprises / service and food

Co
coleman456 on Jan 8, 2018
Steak and Shake Stratford Rd Winston - Salem the first time I went the food was not good and I had to wait. I thought I would try it again. I went today to the drive threw it was very slow I sit in line 15 mins. when I got back to work with my food it was cold and I only work 3 mins from the...

Steak 'n Shake Enterprises / delivery of my order

Mi
mikeq00 on Jan 8, 2018
I stopped in at lunch today for what I thought was a standard and pro-forma burger and fries order. I was seated, and being somewhat regular as a customer, I knew what I wanted. I order the Garlic Steakburger $4 meal, and added a cup of chili. I truly didn't think this was out of the...

Steak 'n Shake Enterprises / sense of urgency

Ja
JayronGresham on Jan 8, 2018
I was at Steak and Shake Ft.Lauderdale airport in Florida and there is no sense of urgency or a fast, friendly service, I waited on one order for 15 minutes, which is to long wait time, considering the crew was fully staffed, the wait time and sense of urgency is truly unacceptable and i...

Steak 'n Shake Enterprises / service and product

Ea
Eatchit on Jan 7, 2018
We have a recently opened restaurant near us. After waiting patiently to get a table and food on three trips we have had one good experience. Our second trip they were out of milkshakes and our third trip out of fries. Food was cold the last two visits and now were over finally getting a...

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