State Farm review: Been with state farm for 35 years, we have an amazing agent but our homeowners insurance has screwed us over

September 23rd of 2024 me and my husband had a house fire it was contained to the kitchen with a lot of smoke and 760 gallons of water were put into the kitchen. Gerald Miller which is a cuss word now with us was our first adjuster. He waited almost an entire month to come out so everything had molded and the walls had wicked the water up. He sat there to our face and told me my husband are contractor and our mitigation company that everything was to be gutted except for one room the linen closet and 3/4 of the garage. 39 days later he did his adjusters worksheet he had us cleaning the walls that he told us to take out which we already had. He flat out said that he never told us to got the house. He flat out lied he told three other adults as well as myself it was a full gut. We found out on January 3rd of 2025 that he was no longer our adjuster no other adjuster had reached out to us so we went on to the next incompetent adjuster. Because of Gerald 3/4 of everything we own went to the dump due to mold and wicking. We have heard all along what a large loss this was and I pointed back to Gerald Miller the incompetent first adjuster. Next we had Warren green who was not much help at all we could never get a hold of him and he always griped about how many files he had to work on nothing got done. My husband reached out to his Superior Katina she was amazing she is the only thing good about this whole thing she got a lot done even though she didn't get it all done because once again they changed adjusters on us. I never even talked to Ricardo that was our third adjuster he did absolutely nothing. He did reach out to my husband and he doesn't speak real good English but nothing ever got done with him. Which brings us to last week on June 17th I get a call from our fourth adjuster named Angela. Here it is 9 months later and they have finally assigned somebody to do contents. We hired a mitigation company and a textile company and they have tried for months to upload to their stupid State farm portal all our contents. Numerous times they have tried and it doesn't go through. I get a phone call today from Elizabeth who's in the contents team she then tells me that I have to tell them when I bought something and how much I paid for it we're talking three quarters of the house went to the dump. They make it sound like they're not going to pay us a penny if we don't have that information for them. I have been loyal to State farm and me and my husband have been a pile of crap to them but they all try to avoid stepping in. The house is nowhere near complete and this has been the most expensive journey that me and my husband have ever been through in the 31 years that we've been together. We love our agent, he has always taken good care of us that's Michael Lewis out in Lakewood he's amazing. But as far as State farm on the homeowner's side, it's the worst company that we have had to deal with. In the last 3 months we have watched three houses in the temporary neighborhood that we're living in be built from ground up and because of State farm we are still homeless. It should never be this hard we pay our bills on time we pay good money to insurance to ensure our house so when tragedy does happen they will take care of us. The sad thing is is State farm could care less about me my husband and our house.