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American International Group [AIG]

28 Complaints
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American International Group [AIG] Customer Service Contacts

1800 387 4481 (Canada)
1890 272 727 (Ireland)
1800 888 811 (Malaysia)
1800 6789 (Vietnam)
+1 877 867 3783 (United States)
+44 207 954 7000 (United Kingdom)
+353 12 081 400 (Ireland)
+61 130 003 0886 (Australia)
+64 93 553 100 (New Zealand)
+43 15 332 500 (Austria)
+32 27 399 620 (Belgium)
+45 91 375 300 (Denmark)
+49 699 7113 (Germany)
+39 236 901 (Italy)
+31 104 535 455 (Netherlands)
+351 213 303 360 (Portugal)
+41 433 333 700 (Switzerland)
+852 35 550 000 (Hong Kong)
+63 28 785 400 (Philippines)
64 193 000 (Singapore)
+27 115 518 000 (South Africa)
+82 15 442 792 (South Korea)
+66 26 491 999 (Thailand)
180 Maiden Lane
New York, New York
United States - 10038
United Kingdom
58 Fenchurch Street, London EC3M 4AB

Ireland
30 North Wall Quay, International Financial Services Centre, Dublin 1

Australia
Level 19, 2 Park Street, Sydney, NSW 2000 Australia

Austria
Herrengasse 1-3, 1010 Wien

Belgium
Pleinlaan 11, 1050 Brussels

Denmark
Osvald Helmuths Vej 4, 2000 Frederiksberg

France
Tour CB 21 16, Place de l'Iris 92400 Courbevoie France

Germany
Neue Mainzer Straße 46 - 50, 60311 Frankfurt Telefon

Italy
Via della Chiusa, 2, 20123 Milano - Italy

Netherlands
Crystal Building B, Rivium Boulevard 216 - 218, 2909 LK Capelle aan den IJssel

Spain
Paseo de la Castellana 216 4º Planta, Madrid 28046, Spain

Sweden
Västra Järnvägsgatan 7, 8tr, 111 64 Stockholm

Hong Kong
46/F, One Island East, 18 Westlands Road, Island East, Hong Kong
 
Malaysia
Menara Worldwide, 198 Jalan Bukit Bintang, 55100 Kuala Lumpur

Philippines
30th Floor, Philam Life Tower, 8767 Paseo de Roxas, Makati City 1226, Metro Manila

Singapore
78 Shenton Way № 07-16, Singapore 079120

South Africa
Sandown Mews West, 88 Stella St., Sandown 2196 Johannesburg
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Use this comments board to leave complaints and reviews about American International Group [AIG]. Discuss the issues you have had with American International Group [AIG] and work with their customer service team to find a resolution.

American International Group [AIG] Complaints & Reviews

AIG — Customer service to solve the issue with the hold on cc

I have 2 cards I received from aig insurance for the pay out of my refrigerator, one never made it to my house, and was used, I called and they replaced it sent it to me without no balance on my card, the second one I just activated and when I went to use it, it was blocked I couldn't use is, I have made so many attempts to solve the issue never got any help, each phone call I make I get to be transferred to so many agents with no help at all, I wait on each call minim 40 minutes. It's easier to get to a governor than to one of the bank agents to help, the worst service i've ever had in my life. Every time I call I get my blood pressure to the sky cause of the way you treat your customers. Will never recommend boa to no one, I will also file a complaint to BBB.

CC # [protected] which was never received the first time and when I called and replaced it has 0 balance
CC# [protected] for the amount that is blocked and can't use

Customer service to solve the issue with the hold on cc
Customer service to solve the issue with the hold on cc
Customer service to solve the issue with the hold on cc
Customer service to solve the issue with the hold on cc
Customer service to solve the issue with the hold on cc
Customer service to solve the issue with the hold on cc

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    Feb 03, 2021

    AIG — Unethical and illegal behavior

    I had 6 accounts at VALIC, 3 403B, 2 Retirement and 1 457B. I received minimum distribution payments on the...

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    AIG Life insurance — refused to my request for a cash surrender of my term life starting in 2007.

    I purchased my term life insurance back in the early 1970's from AGI agent Frank Copeland from their...

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    AIG Trust Financial Services — The company wanted to get money from me for some fake prize

    Guys, don’t trust the company AIG Trust Financial Services. I got the letter from them and it was mentioned that I was lucky winner of $300, 000. I was shocked and decided to check this company, because I haven’t taken part in any lotteries or something like this. I checked the company and found out that their letters were scams. They wanted to get $5, 000 in order to process the fees and get you prize. I decided not to risk and didn’t waste money.

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      AIG Sun America — AIG Continues to rip customers off.

      AIG Sun America wants me to pay them $500+ per year for my Life Insurance policy and charges me $110+ per month for service fees without telling me they are robbing me. Found this out after a whole year had passed. My mother and I have been paying into this policy for over 50 years and have paid well over $25, 000 into it. Cash value dropped over $1, 000 over the past year to less than $4, 000.

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        AIG SunAmerica — Only bad thoughts about them now..

        I recently had to deal with this company for work reasons and was completely disappointed in their lack of customer service or human decency and kindness.

        The receptionist at their main number [protected]) was rude. He was short with his answers and acted as if he didn't have time in his day to do his job properly. He hung up on me rather than giving me the extension I needed.

        After phoning around the company, I came to realize that it wasn't just the receptionist that was rude, it was a contagious epidemic within the company. I was even given the number to the New York payroll department [protected]) only to have it ring non-stop with no answer, not even voicemail. Even when a voicemail was left, no messages were ever returned or checked on.

        To be honest, it really makes a person wonder just how AIG treats their employees to make them hate their jobs so much. Perhaps customer service isn't the issue, maybe it's more an issue with employee morale within the company. Regardless where the issue may lie, it is an issue that needs to be resolved for the future prospects of AIG as a whole. Poor customer service will eventually lead to less and less business.

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          AIG Insurance Company — Agent gone wrong

          I receieved a letter from an unknown company stating that my auto insurance had been cancelled. I never received a renewal letter with copies of my insurance cards, as that is how it is suppose to be done. I called my agent, which I have had to make a complaint about previously with Dora, and he said to me, "Oh yea, well the company sold a couple of times and I think I better get you a quote from a different company, meanwhile, he had moved his business and didn't tell me until I called concerning this problem. Now my auto insurance is canceled, and I am not letting this agent get away with this again. He is not operating within the law!!!

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            AIG Insurance — Bad service

            My partner was hit from behind when stationary. We were in the process of renewing our policy, (we lost and had reinstated our 2 years no clains bonus) Then our premium doubled . budget told us we would be reimbursed for the 2 years no claims, theyve given us £ 49.60 off of £461, my premium should be less than £200 . I can see why people drive without insurance ! All they do is take the piss!! Also I contacted AIG Insurance about the pay out we're due for the above accident (the other driver's admitted liability) and was rang by a very irate woman who said I can't contact AIG unless i'm a customer! If I can't contact them and they won't contact me, what can I do???

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              Resolved               AIG Insurance — Liars

              I am a ex-customer of AIG Insurance... I got rear ended September 2006... that person the hit me actually got hit from another person who had no license and insurance that hit her to hit me... ok, so i called my lawyer, cops and i went on the strethcer into the ER. I got seen by the specialist the next week, did a MRI (backs all ###ed up again) because I had previous back surgery and a new problem began with my back... PISS ME OFF!! So anyways, AIG want to go into mediation or whatever that means when I was a customer at the time paying for my monthly policy. They dont want to pay me my $20, 000 that I can get because the other person that hit me... doesnt have insurance... so AIG thinks if they pay me, then how will they get there money from the dude that has no money, insurance or license?

              What can I do??? Does anyone know of this situation where I can make it into a legal matter to sue AIG instead of sueing the kid now?

              What should I do is the question... HELP!

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                AIG Promotions, LLC. — Scam

                On June 26 I spoke with Rafael Lopez who talked me into charging $8, 000 on my credit card. The service I was buying was “call/e-mail” blast to promote Bank Card Empire Company. I bought into the Bank Card Empire because I believed it was legit and I still do. The problem I have is the $8, 000 I spent on this program with the belief from Mr. Lopez telling me they buy new business phone numbers from the phone company and bombard them selling credit card terminals. Like a sucker I bit. The campaign supposedly started on the 16th of July but I have no proof or do I have and results from the program that was guaranteed to me. I was supposed to get $500 per terminal sold plus a percentage of each transaction. I have three accounts pending that I have found locally but nothing from the scam that AIG is promoting. I have already contacted my bank and they are investigating AIG.

                I have talked a total of 4 times to Rafel Lopez who keeps telling me that the Call blast Email blast program will work and to give it time and the he has been with AIG for over 4 years and never had a unset client using this program. AIG is a scam and someone needs to shut them down and stop STEALING innocent peoples hard earned money!!! Just look a little bit on the net and you will find people just like me that was taken. Please help!!!

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                  • He
                    helpyourneighbor Feb 04, 2010

                    Go to this news report about an old man and his dealing with BCE and how he was able to get his money back from his credit card company.

                    http://abclocal.go.com/kgo/story?section=news/7_on_your_side&id=7238520

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                  Resolved                   AIG/MorEquity/Wilmington Finance — Didn't notify Credit Bureau's CORRECT info

                  In Dec 2004 My husband & I refinanced w/ AIG (aka MorEquity aka Wilmington Finance). We were NEVER disclosed...

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                  Resolved                   American International Group [AIG] — Telephone harassment

                  Over the past couple of months we have been receiving phone calls from representatives of AIG that already have our credit card numbers and experation date. They are offering gas vouchers and of course at the end they want to send us information which we can cancel. We have repeatedly told them to not call back but again today they did and I told them we did not want anything to do with it and to never call back and slammed down the phone. They immediately called back twice and I picked up and told them the same thing as they were asking why I hung up. This time I got a name and representative number which are Monty #90464 but of course it was an unknown name and unknown number with the Indian accent that is a chore to even understand. Thank you Nancy Davy [protected]@gmail.com

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                    • Jz
                      Jz71 Jun 06, 2011
                      This comment was posted by
                      a verified customer
                      Verified customer

                      First, I am new at this, so I hope this is n the right department.
                      Watch your checking accounts with charges from AIG with phone number [protected]. They took out about $50.00 form my checking account with my consent and authorization. Pay close attention to your accounts.

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                    • Id
                      i dont want to give my name Nov 05, 2009

                      Call the credit card company and have them take you off the marketing list. Another thing you can do is get the number for customer service and have them add you to the do not solicit list. It can take up to 30 days to remove your information, but eventually the calls will stop. I know it sucks, but also know this...even if you do not accept a policy, you should still receive the gas rebate for listening. All you have to do is ask customer service for it. Make them pay you for the harrasment in one way or another.

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                    • Gj
                      GJmc Sep 14, 2009

                      Please be very careful in having the insurance firm AIG underwrite your travel insurance policy.

                      I have made a recent in claim following an illness whilst on vacation and AIG are refusing to pay the healthcare bill.

                      I have found them to rude, unhelpful and so far entirely untrustworthy

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                    Resolved                     AIG Travel Services — Scam

                    We had booked a bus tour to Nova Scotia in June and purchased the insurance in case we had to cancel because I have a lung condition which sometimes becomes worse. I became ill in July and did visit my regular physician, who prescribed medication, but I was unable to get to see the specialist until August. We canceled our Trip July 3. (The trip was supposed to leave July 20.) We did receive $3000 back from the bus company with a note stating the insurance would cover the balance. The total cost for the trip was $3.980. AIG refused to pay the balance because they said the doctor did not specifically say I could not go even though I had statements from the doctor stating that I was ill. I had walking pneunomia. I am out allmost $1000. No wonder insurance companies are having enormous profits!! If anyone else takes a trip and gets insurance from this company, you had better get it notorized and signed by the doctor that you are definitely too ill to travel.

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                      Resolved                       AIG Sun America — Annuity refund stall

                      When my wife lost her job last year, the income reduction left us perilously close to home foreclose. In a last-ditch attempt to stave it off, I contacted AIG to cash out my Sun America annuity February 27 thus beginning a pattern of call-and-stall which I can only conclude was deliberate and methodical.

                      The AIG representative did send me the form I requested which I immediately filled out, had notarized and faxed to the number given before noon that Friday. Three hours later I tried calling for confirmation (I had been asked for a PIN which had not been requested before after frantically searching my records for any sign of a PIN, I called another AIG number only to find out that the four-digit PIN was merely the last four numbers of my SSN so I called the original number initiating a the next in a series of 20-30 min. holds). I finally spoke with a representative who said she had no way of knowing if the company received my fax and it might be as long as 48 hours before that could be ascertained. Nearly 48 hours later (that Friday) I found another open half-hour and called to see if they had indeed received my request. They hadn’t.
                      I took off from work the following Monday, calling again (the extension number I had been given to expedite my call hung up on me three times-I reverted to the original number which resulted in an additional 20-min hold) only to find out I had submitted the wrong form, and that the correct one would be mailed to me. I was also told that it could be downloaded from their site and was given a form number. Possessing reasonably competent Internet skills, I located the AIG site and search engine, entered the form number given only to be told there was no such form available. Using common sense, I located two forms that appeared to request annuity account liquidation, (one called ERISA and the other non-ERISA). Just to be certain, I sacrificed another half-hour to confirm I indeed had the right form and filled out correctly. I recited the information I had written line-by-line to the representative and asked directly if there was anything else I needed to fax. He said that since I had already sent the notarization, the form I was sending would be sufficient to release the funds.
                      I finally faxed this document at 11 a.m., calling back near 5 (only 10-min. hold this time!) to find out if the fax had been received. Again, the canned response to my increasingly irritable challenge was that it may be as long as 48 hours before they could even ascertain whether the form had been received. I took off that Wednesday, calling ion the morning only to find out that I had not submitted documentation proving the necessity of obtaining these funds. I asked if “Notice of Default” would be sufficient and was told it would. Again, I promptly submitted the required form, calling in the next day to see if it had been received. I was told that it had been received and that to expect another 5-7 working days before the request could be processed.
                      So nearly three weeks after the initial request and my mortgage default hanging in the balance (Texas law permits foreclosure proceedings to begin only 20 days after notification of default) I can only wait and beg the mortgage company to have patience while AIG holds the money I’ve paid them, taking full advantage of the time value of this insignificant (to them, not me) amount.

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                        • Ai
                          AIGnotgood Dec 15, 2015
                          This comment was posted by
                          a verified customer
                          Verified customer

                          We have tried for over 3 months to get our SunAmerica TSA rolled over to another company. AIG has given every excuse and put barriers in our path in an attempt to keep our funds.
                          They have subsequently "lost our funds". Is there an oversight organization that can correct and/or fine this slipshod organization.
                          AIG was supposedly "to big to fail" and was bailed out by American Taxpayers and continues to cheat it's customers.

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                        • Ne
                          Never SunAmerica Aug 20, 2013
                          This comment was posted by
                          a verified customer
                          Verified customer

                          I retired in early June and have been on the phone numerous times in an attempt to roll-over my SunAmerica TSA to a Vanguard IRA. The phone representatives have given me the run-around, with conflicting information on more than one occasion. I have complied with every request more than once, submitted paperwork two times, but it is now mid-August and my money is still being held hostage. I am in the process of writing their board of directors and intend to file a formal complaint. I will NEVER do business with SunAmerica again.

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                        Resolved                         Aig Promotions — entire company

                        I received information I had purchased from Bankcard Empire for an at home business. Before I could read over...

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                        AIG — poor customer service

                        I had an accident on Dec 23, 2008 on route home from Nashville, Tn to San Antonio in Little Rock, Ar. I called AIG to report the accident and to see about getting a rental car to finish my trip home. When I called my adjuster, he told me that I had no rental coverage. That was the selling point for me changing insurance in the first place. They told me that I would get free auto rental coverage as well as towing. He finally got me a rental after arguing with him about the situation. When I read the rental paper more closely when I got home, I found out that I was only allowed to have the rental until the 27th. When I called the adjuster on Friday the 26th, I found out that all of AIG had shut down for the christmas holidays from the 25th -28th, with no one to take care of any accident calls or questions such as I had until Monday the 29th. To make a long story short, I had no communication from the adjuster on the status of my truck, as to whether it is totaled or they will repair it. Here it is today, Jan 5th, 2009, and he still has not called me to report the status of my truck. I have tried calling him and he will not return my calls. I tried getting another adjuster but they all tell me that he has been assigned my claim and that I have to work with him. I learned my lesson, you get what you pay for. No wonder they are so cheap. I can't believe that after the bail out, they all took the holidays off as if they were factory workes except that they left no one in charge to take care of emergencies. Their policy is : you can only have an accident between the hours of 8 am and 5 pm Mon-Fri. They do not work on weekends or holidays, so schedule your accidents only during their working hours. They should have let them go belly up. I am changing insurance as soon as I can get this claim completed. If you have AIG auto insurance, I suggest you drop them and find someone else before you have an accident and go thru what I went thru during my Christmas vacation which was completely ruined due to be left in the dark on the status of my truck.

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                          Resolved                           AIG Auto Insurance — Rate Increase

                          I had 21st Century auto insurance for almost 20 years now. Last year they sold to AIG. I have removed/sold one vehicle this year and have an excellent driving record. When I heard on the news about their bailout, then one week later the extravagant parties in California, i decided I would not use them going forward. We pay our income taxes and they used it for parting. "Rewarding the sales personell"..who cares if they need rewarding. Don't they get commissions?

                          I just received my renewal notice. An increase of 145%. I will most definately not be renewing with them and I will be sending a nice cancellation letter for them to frame.

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                            • Ge
                              gerald g Mar 12, 2011
                              This comment was posted by
                              a verified customer
                              Verified customer

                              Denied paying for my damages from someone hitting me. Tried to pay me 20% of what was owed to me. Don't buy any products from this bad insurer.

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                            • Sm
                              SmartyPants Jan 04, 2009

                              Don't waste your time with the letter, they won't care. The party you're referring to was for their top-producing independent agents. These are the people (outside the company) that send them the most business. Since the party was 90% pre-paid, it was a very smart move not to reneg on a party that was previously earned by the people most likely to send you business and keep their company afloat.

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                            • Ma
                              mark gray Nov 20, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I just got a rate increase of 50% also and I had no change in my policy at all in the past 3 years I have been with them and when I contacted them they said everybody in my state got a rate increase because there was to many accidents for my state.
                              Looks like they thought I was going to help out on there bailout to...well I will anyway they always get ya in the end

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                            • Je
                              JeffW Nov 08, 2008
                              This comment was posted by
                              a verified customer
                              Verified customer

                              I had been insured with AIG for several years and last year even recieved a discount. However, with renewal scheduled for mid-November this year, I recieved a statement which shows a nearly 50% rate increase.

                              The only changes since last renewal is that my wife had a speeding ticket 01/07 and our son turned 15 (he is not licensed and will not be listed on the policy).

                              Looks like they want me to contribute to their $85B bailout.

                              Attempts to contact AIG and my agent have so far been unsuccessful. I have left messages and sent an email with no response.

                              I've changed carriers to be effective my renewal date - and was quoted a price 25% lower than my old rate (which I thought was reasonable)

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                            Resolved                             AIG Insurance — Fraud and scam

                            AIG Insurance received over 35 billion dollars of the 700 billion bail out plan. They then paid for a weekend...

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                            Resolved                             AIG Insurance — Unauthorized billing

                            I also had 24.90 deducted from my bank account by AIG for a policy I never authorized. They did this in partnership with Wells Fargo who was sending out information about AIG in bank statements. I finally after several phone calls and and threats to report this fraud to the Texas State Attorney General's Office got the policy canceled. I then notified Wells Fargo that they were never to authorize any company or person to access my account w/o my authorization. I thought a bank would understand this w/o me having to tell them. Neither AIG or Wells Fargo would return my 24.90. Perhaps the split it.

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                              • To
                                Tony935 Mar 31, 2010

                                Ditto everyone's complaint. I had a person call me one day from the national union fire insurance company saying that they were calling on behalf of Well's Fargo, and proceeded to go into a sales pitch. I told them, since it Wells Fargo was the company name I heard, and I was busy that day, just to send me the information, and I would review it. I had no idea that I would start having charges tacked on to my mortgage by Wells Fargo for a product I didn't say I would purchase. In a three way call with Wells Fargo, Naitonal Union Fire insurance, and myself, I was told that when I asked to review the policy, it was the same as purchasing it. Further, I was told that I had to write a letter to their Corporate to get a refund of all but the last premium, which they would refund to me.
                                I wrote the lettter and got a reply that said that they "talked to TONY . . . and he legally purchased the policy."

                                That's it, no refund --- dishonest, unethical people. I plan to contact my state's attorney general's office. Also, I am going to respond to the denial letter, requesting and audio review of the phone conversation.

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                              • Jl
                                jlb93022 Jan 14, 2010

                                I too am a Wells Fargo customer, and discovered unauthorized charges for an AIG accident insurance policy. This went on for several months before I realized it was happening. AIG immediately cancelled the policy, and advised me to contact their consumer relations department for a possible refund of my paid premiums. I sent them a letter detailing the payments, but they refused to honor my request. I think I will ask to hear a copy of the recording. Thanks.

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                              • Id
                                i dont want to give my name Nov 05, 2009

                                I dont know who all of you talked to in customer service, but I am a former employee in that department. Mind you a jilted and VERY unhappy employee. I felt like I was forced to lie to people every day that I worked there. The best advice I can give everyone is to issue a sales dipute with the corporate office. In the letter request to HEAR a copy of the recording where someone authorized the policy. If no one accepted the insurance or said the person could send it out for a review, then you will get your money back.

                                The address is
                                NUFIC
                                Dept SD
                                Po Box 44260
                                Jacksonville, FL [protected]

                                REMEMBER: You want to hear the recording. Otherwise they will send a "Transcript"

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                              • Jd
                                jduncan Feb 26, 2009

                                I had the same charge occur twice in less than one month. We never heard of or authorized these charges.

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                              • El
                                ElisaS Nov 24, 2008

                                Me too! They're about to charge my account $24.90. I never authorized them to do so. I'm canceling my Wells Fargo account tomorrow and sending a barrel full of letters stating that I'm not interested. Signed, sealed and delivered!
                                ( with delivery confirmation )

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                              • Le
                                Len Jessen Nov 18, 2008
                                This comment was posted by
                                a verified customer
                                Verified customer

                                I had the exact same thing happen to me. Neither would reimburse me and apparently I am unable to refuse an unauthorized charge on my wells fargo card. Apparently they have quite a cozy relationship. I'm still fighting the $24.90 (they got me twice).

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                              resolved to the customer's satisfaction
                              Resolved                               AIG Insurance — Awful company

                              In April 2008, I called AIG Insurance before purchasing tickets on Priceline to go see my sick grandmother to see if she passed away before I got there or while I was there if I could get reimburse or change my flight if required. I was told that grandmother's were consider to be immediately family and I should not have any problem being reimburse or changing my flight if something like that occurred. Well my grandmother did pass away. The funeral was on Monday and our return flight back was also on Monday. Our flight left early Monday morning and my grandmother funeral was not until 11:00 a.m., that day. Of course I stayed for the funeral but now AIG travel insurance refuse to refund our money for the airline tickets to return home. My parents had to drive from Minnesota to Michigan to get my husband, our infant child and me for we were stranded without any way back. Because I stayed for my grandmother funeral AIG said they could not refund my money back. We did not ask for reimbursement for hotel fee, gas money for our parents. Since we did use the flight to go to Michigan we only asked for the price we paid, taxes and fee for the return trip. What good in purchasing the insurance if it will not protect you in unpreventable situations such as this? I have appeal twice and AIG Insurance is still denying my claim. They said that if my grandmother died while I was there they would have refund the money but because I stayed for her funeral they will not. What kind of nonsense is that? I am not sure who I can contact regarding this but want everyone to know that by purchasing the insurance with AIG travel Assist does not mean that they will keep their part of the bargain and have specific wording of the guidelines of what they will reimbursed you for and what they will not. So even though my grandmother died and I stayed for her funeral to pay my last respect, AIG change the wording so they would not have to reimburse us for our money.

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