I signed up for INS. with Geico Auto and Renters INS., had to go thru multiple Agents to get set up not very fun. I have coverage now and wanted it to start when my next bill was due so I didn't have dual coverage or a lapse in coverage. So I check with my Bank Account and have this bill from Liberty Mutual for Renters INS., which they said they work with no problem, but the person that was helping me didn't go the extra mile to make sure my needs we're handled they rushed me into this, almost pushing me into the matter like a hungry dog waiting for a bone. So rather than me have it work the way I needed to work it went the way they wanted it, screw the customer get the money, so now I have to spend my time to try and fix this problem, when I called the customer service Rep.I wanted them to fix it back to Monthly Billing and start it at right time, they tried to call my Bank and said the Bank couldn't do anything till Monday, the person was worried about if they refunded me my money if it came back insufficient funds they would be on the hook for the funds. Rather than possibly take a hit for a few bucks which wouldn't happen I wanted the INS., they took the low greedy road and didn't help a client out, talk about customer service. I asked what they could do for me nothing because they are regulated, must be nice to screw up and have no consequence, when I mess-up I have to pay for it big time. I wish the Government had my back like big biz. So now I have to clean this mess up tomorrow cancelling this mess because of their incompetence. Maybe rather spend so much money on ads they should get their act together and not be a money grubbing big biz. Why do they need to advertise so much, losing too many customers because of poor service? Looked today took money anyway terrible company, 93% satisfaction really!
