State Farm Insurance — negligence and unprofessionalism
On 3/23/08 a theft occurred. My 2002 Chevy Tahoe was stolen from my residence 1401 Santo Antonio Dr.Colton, CA 92324. I immediately contacted the police department, filed a police report: case#[protected]. I proceeded to contact my insurance, State Farm. A claim representative took the facts down and assigned my claim to Jan Guirgis in which she contacted me and went over the facts again. She sent me an affidavit in which I properly filled out, sent it back with enclosed receipts of the after market parts/accessories. Jan Guirgis contacted me once again to go over the facts and record the said. I feel she was aggressive, unprofessional, and she confused me with numerous questions that were irrelevant with this claim, like asking me if i get paid cash or with check?, and repeatedly threatened me. Under no circumstances was I comfortable with the conversation. We were repeatedly arguing with each other. Jan Guirgis pressured me for answers in which I didn't remember. A month and 3 weeks have gone by, I contacted Jan Guirgis demanding to be briefed on the status of my claim, "I'm getting around handling your claim" in a rudely manner and hung up the phone. On 7/10/2008 I contacted another State Farm representative, Nancy at [protected], to get answers. Also bringing up the fact that I made 3 payments to the premium with no car and no claim result. Nancy didn't have any answers for me, Nancy would call Jan Guirgis looking for answers then call me back, upto this day she has yet to call me back. Exhausted on 7/15/2008 I took it into my hands and called State Farm Corp. Office and spoke to Travis. I proceeded to explain the facts and the wrong doing, the lack of responsibility to fulfill customers obligation and unprofessional staff members. Travis took down my complaint and said he was going to pursue it. Same day Jan Guirgis contacted Elisabed Ramirez, who is also in the policy to go over the incident, in which Ms. Ramirez has no knowledge what so ever. Rudely spoke to her on her working hours, constantly threatened her that the claim will be rejected if she didn't comply with very intimidating words. Ms. Ramirez is under emotional distress which by no means she's in the right state of mind to answer any confusing question Jan may ask her. this claim has caused me overwhelming stress with signs of nervous breakdowns. I, Rolando Parra, have exhausted all means necessary to resolve this claim in a timely and professional matter and State Farm has been negligent in helping me resolve this claim. My last options before i take legal actions, is file a complaint with California Departments of Insurances/ BBB/ Consumers Affairs, and writing a letter to the CEO of State Farm, Edward B. Rust Jr.