The complaint has been investigated and
resolved to the customer's satisfactionResolved State Farm Insurance — wind and hail roof damage
resolved to the customer's satisfaction
We recently had storms move through our area (Rockford, Roscoe, IL). A family member also had hail damage to his roof (also has State Farm, same agent) and they sent out an independent contractor, meaning this company had no ties to Sate Farm. Three weeks later, he has a new roof. Our damage was much worse as we live in a very windy area and had not only hail but wind damage and State Farm sent out one of their "field reps". This man was rude from the time he got out of his truck, never introducing himself, never saying "hi, how are you", nothing, he came with an attitude! At the end of his inspection, he requested to speak to my husband, and as I walked up, he rudely asked who I was, then when I was "cleared" as a homeowner, he proceeded to tell us that the damage on our roof was "manufactured", which I asked him to elaborate on (I didn't catch on to the fact that he was calling us crooks!), and he would now be sending out a "forensic investigator" to complete the job. I was so upset, humiliated, angry, and just plain flabbergasted that I first demanded one of his business cards, then had to go in and use my asthma inhaler to try to calm down before I called my agent, Julie Weaver at the 3065 N Perryville Rd Rockford, Il [protected] State Farm Office, (who actually happened to be new to us because our agent of 20+ years retired and we had just been assigned to this agent weeks earlier). This so-called inspector did not believe we could have wind or hail damage on all 4 sides of our roof (???). THERE WAS A STORM, WITH WIND!!! While I gather all the information I need to switch insurance company's, I would love to know if anyone has EVER sued State Farm (including defamation of character) and won, or if anyone has any other ideas. How can they send an independent contractor to one home (this relative w/ the new roof has had State Farm for about 7 or 8 months vs our 20+ years) and another get a "Field Rep" or whatever their called...bottom line one works for the benefit of State Farm and the other doesn't care. I know for a fact if they had sent that same company to our house, we would have our new roof with no complaints. Oh, and in our 20+ years, we have 6 things insured with them, and have at most ever put in 2 or 3 claims! I want to sue them! I just don't know if it financially feasible. Thanks for any help anyone can give.