Menu
Write a review
File a complaint
State Farm Profile

State Farm

www.statefarm.com

Learn how the rating is calculated

1.9 10 Reviews 485 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

State Farm Complaints Page 25 of 25

ComplaintsBoard
V
12:00 am EDT

State Farm I want this company exposed!

I was involved in a three car accident, not at fault. I was standing still inside a parking lot exit waiting for traffic to pass. A Domino's Pizza driver insured by State Farm hit a car on the street and that car collided with my car (still standing still in the parking lot). My car was a total loss.

I was traumatized as my vehicle was t-boned on the driver's side. I saw the car about to hit me and felt my spine bend noticeably toward the right and snap back into place during the collision. I experienced the usual aches and pains. After sending me a small check for auto repairs, which I did not accept, State Farm agreed that the auto was a total loss and paid me for the car. However, throughout the experience I was treated rudely and disrespectfully by State Farm staff.

I am in the process of trying to settle the "pain and suffering" issue without hiring attorneys and claiming a lot of injuries. I continue to be treated rudely and disrespectfully to the point that their tone has been accusatory and noticeably attempting to intimidate!

At the age of 53, I have never experienced such appalling treatment by representatives of a professional organization. I would like this behavior investigated further. These people need to be stopped. Their training and customer service practices are disgraceful!

I WANT THIS COMPANY EXPOSED!

Read full review of State Farm and 11 comments
Hide full review
11 comments
Add a comment
A
A
Angry Mother with Fully paid Insurance
Dallas, US
Send a message
Jan 03, 2014 9:04 am EST

My home was broken into on Thanksgiving day. I had just recently switched to state farm so I am a new customer. It is now January 3rd and I have not been offered any kind of help from them regarding all of my loss and property replaced or any help at all. i am a single mother who not only was burgularized on a holiday, but had to move as a result of the burgulary and with the awesome help I received from State farm, was unable to even begin replacing anything! I have 6 sons who went without TV, and video games, and all the other things that were stolen over a holiday, no school, and a Christmas without! I had to move so naturally I had to pay out an extensive amount of money just to get us settled only to find out that the company that was suppose to be there for me is nowhere to be found. Is There anything that I can do/ Can someone please help?

H
H
Heidi haderie
Bozeman, US
Send a message
Jun 17, 2011 9:26 pm EDT

I was still in traffic when a lady gunned the car to cross in front of me. Instead she rammed me T bone style. I'm in Bozeman Montana. The State Farm worker won't call or return calls. I am severely handicapped and now more so. I have extensive medical records to prove fault and police report. He has hidden for nearly five years leaving me with nothing but spine damage arm and hand pseudo sepsis etc. The only time I got an immediate response was when my newly acquired attorney contacted him. He wrote with an offer of three grand. Oh the car was totaled. I had to quit my job and lost the use of my left hand in many ways. I can go on but I think all our points are the same...State Farm is Evil and should be destroyed.

D
D
docjohnson
US
Send a message
Feb 10, 2011 4:41 am EST
Verified customer This complaint was posted by a verified customer. Learn more

State farms will not pay for my vehecle to be fix completely. They only wants to fix partial of the damage, claiming it was involve in two accident and it wasnt. My vehecle was damage in a hit and run accident and I reported it to STATE FARMS INSURANCE to fix the damage and they claim its two incidents to keep from paying I guess. I have been with state farms for 15 years and my wife about 20 years with only two or three incident during these years, and the incident was minor like someone rear ended me no damage to the vehecle in 2001, in 2005 a fix windsheld nothing major. I have 5 vehecles covered though STATE FARMS full covrage and my home and they will not fix my vehecle unless I pay for two deductable for one incident. I recently return from iraq as a wounded warrior in the military and now, I have to fight an insurance company.

T
T
TECHGUARD
US
Send a message
Feb 17, 2010 4:55 am EST

STATE FARM INSURANCE CONSPIRES AND TRY'S TO CONVICT AN INNOCENT MAN!

WWW.BACKDAMAGE.COM

This site contains information on back injuries that insurance companies, doctors, lawyers and the workers comp system try to keep guarded from public knowledge.

R
R
Rocky Mountain Nightmare
Castle Rock, US
Send a message
Feb 15, 2010 10:00 am EST

I was recently involved in an accident with a State Farm insured driver. It occurred on a small (barely large enough for two cars/ converted railroad track from the 1800's), icy, snowpacked road in Colorado. I moved my vehicle within 4 inches of a 60ft cliff to avoid this young man. He was looking into his seat, noticed I was also coming around the blind corner, I was going UP HILL in four wheel drive with studded snow tires at half his speed and came to a complete stop before he slid 40 ft and hit me. He was driving an empty Dodge pickup, with worn summer radial tires, coming down a 40% grade, about 45 MPH (way too fast for conditions) I was quite angry but kept my cool and just exchanged info as fast as possible to avoid another car colliding with us ( I should have taken pictures), no police are available at this remote location, nor is cell service. To his credit, the driver accepted liability, apologized, and said he would make it all "right" with his insurance "State Farm". He did exactly what he said and immediately contacted his insurance before I was even able to get home. He was insured out of an office in Nebraska, which was where his claim was filed. I was told at that time that "the driver has accepted liability and we will send a estimator to look at your vehicle". I thought "OK good, finally someone did the right thing"... I couldn't have been more wrong. The estimator showed up 5 DAYS LATER! The estimate was made and is $2000 less than what everybody else has given me. Then as I was awaiting the paperwork so I could start repairs, the Nebraska office called and told me "we are having some problems with transfering the claim to our mountain state office and its being delayed". Then majically, another week later, I get a call from the "mountain region office" and they refuse to accept liability, AFTER THEY ALREADY DID! THen I was interviewed again about what happened in the accident. They were snotty, rude, and totally ignorant to the terrain in Colorado, even though it was a Colorado office! She seemed to not believe my statement that anywhere in Colorado is without cell service and that their are no police nearbye, even after I told her to google earth the location, of which she refused to do. I also provided additional info on a passenger that was with me at the accident and he has not been contacted. We were stoppped long enough before impact that I was actually able to say "this isn't going to end well", before I was hit, this man was totally at fault, all the evidence points to his addmission of fault and I doubt he changed his story, I think State Farm changed his claim to save them some money. State Farm is a typical sleazebag insurance company. I hope they soon go by the way of Lehman Bros, a sick, sick, joke.

W
W
wilsailfast
Orange Beach, US
Send a message
Nov 19, 2009 3:44 pm EST

I was t-boned by an SUV on my BMW motorcycle and I was fortunate enough to walk from the accident because of my great physical condition. I was able to jump up between the car and bike right before impact. The suv hit me and I hit the pavement HARD! I had a patially dislocated right shoulder and an internal bruise on my right hip. Neddless to say, I'm terrified to get back on a MC. I lost about a month of work and am still in pain. State Farm wants to give me $1, 200. Craziness.

D
D
dwince54
US
Send a message
Oct 25, 2009 12:47 am EDT

I was involved in an accident with a state farm policyholder. SF gave me a song and dance about everything. I was insulted with the comments that they made. They actually went so far as to say that their local offices that sell their policies and represent the company do not know anything about the insurance that they sell. Now that makes sense? Who would say that about a company that they work for. I was so disgusted with them. PLEASE DO NOT BUY THIS PRODUCT.

T
T
The Rat Pack
Saint Augustine, US
Send a message
Apr 25, 2009 7:11 pm EDT

Valerie - I am sorry you witnessed such a traumatic accident; however I must ask were you hit by the car? Did the car(s) touch you in any way, shape or form? I can answer that for you because your post clearly identified what happened. Because you were not getting in, out of, onto a car and you were not physically injured as a result of the accident (in other words you were not in the car when it was struck, merely witnessed it with your own eyes) you have no basis for an injury claim. All the company owes you for is the repairs of the auto IF, I repeat IF they find their insured at fault.

JW - your post is limited to nothing more than State Farm being disrespectful. You don't tell if you are their insured or if somebody insured by State Farm hit you, this can make all the difference in what is paid because if you are the insured they only have a contractural obligation to pay based on the policy enforced. If you were hit by a State Farm driver then there are also some questions you did not address in your post.

J
J
JW Felker
Cayce, US
Send a message
Mar 13, 2009 4:14 pm EDT

State farm talk to me like I was trash and very disrespectful. And they don't wont to fix all the damage to my truck. They tolled the repair shop that they had to pickup the last three days of the rental, so that leaves me with out .What can we do about State Farm Ins.

P
P
Patricia Smith
Send a message
Apr 04, 2008 1:37 pm EDT

ISNSURANCE BOARD SHOLD GO AFTER THEM!

ComplaintsBoard
L
12:00 am EDT

State Farm no rental car provided

My car was parked in a parking lot- one of there insured hit my car in the side -my car has a dent in the door-Its still drivable-it has a dent in the door. State Farm wants to total my car -make me get a salvage title- it has a dent in the door-because my car is a1991 Chevy Corisa- because its an older car -I need my car to go to work-never married-have no children - I need my car-why can't they send me a check to get the dent in the door fixed-instead of making me go through all this unnecessary crap. They won't give me a rental car while the dent is being fixed-it's like I'm being punished and I didn't do anything. It's my car. Why and how can they do this to people- I don't have insurance with them and it's like nobody will help me. Please help me.

Read full review of State Farm and 7 comments
Hide full review
7 comments
Add a comment
S
S
Serio_usly?
None of your Business, US
Send a message
Dec 30, 2011 1:29 am EST

Here's a novel idea...send your medical bills to your MEDICAL insurance and not your AUTO insurance..

T
T
thetruth1709
Indianapolis, US
Send a message
Feb 11, 2011 1:06 am EST

Everyone's grammer has me wondering if there is a lot more to these stories...

W
W
Wpayton5599
Bolingbrook, US
Send a message
Mar 31, 2010 4:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Your own insurance company is not responsible for your injuries unless the other's driver does not have adequate liability insurance. You should have a coverage called uninsured/underinsured motorist coverage. If you do not have this, your policy won't pay.

M
M
Marie
Anchorage, US
Send a message
Feb 20, 2009 12:43 am EST

I can't believe what I am reading I am also with state farm auto insurance and I have my daughter signed up under my auto insurance and she has full coverage with them and they also are doing her wrong she was in an accident last Jan 08 and they didnot offer us really any info and she has a lot of neck and back pain and the co.would not finish paying for the physical theraphy because the driver of this delivery service did not have insurance so now my daughter has a bill with the physical theraphy office that she was going to and they did not tell her that she had a limited time that she could be going to the theraphy dr. I do believe that my Daughter and I will be looking for a NEW INSURANCE CO.

J
J
Jovial Jack
Send a message
Jul 06, 2008 6:29 pm EDT

Note to Patricia Smith ...

If you have a Police Report that says you were stopped at the traffic light ... for a period of time ... and the other car hit you in the rear ... it's an open and shut case for any Jury. You'll win.
.
The hospital records, and doctors bills are what counts. You need to CONSULT with an attorney and see what he says. No attorney will be charging you anything to file suit in your case; he will take a fee if he wins. If he loses, he eats those costs. Read the Yellow Pages where attorneys say just exactly that.

J
J
Jovial Jack
Send a message
Jul 06, 2008 6:18 pm EDT

Note to Linda S. Jolly ...

The first thing that you have to do is call a Salvage Yard, and ask them if they have a door that will match your Make and Model car. On a Liability Policy, the company has the option of Repairs or Replacement up to the ACV of the vehicle. If the salvage door is less than the "Total Loss" ... you don't need to get a salvage title. You just buy the door. Then have some body shop hang it on the car. It might need some paint on that door to match the rest of the car. Door, plus labor, plus paint is the extent of your claim.

That should not be a total loss, unless the door pillar, roof panel, or rocker panel under the door, is buckled. If you have any other old damage on the car that you never got fixed, those amounts get subtracted from the Book Value of the car.

Imagine having a $10 bill in your hand, and burning it with a match. That's a TOTAL LOSS, and you don't get Car Rentals to go to the bank, or to work, to get another $10 bill.

P
P
Patricia Smith
Send a message
Apr 04, 2008 1:28 pm EDT

STATE FARM SHOULD HAVE THEIR LISCENCE REVOKED!

I have paid auto and home insurance with State Farm for over 25 years. Had very few claims.The first time I get hit in the rear end sitting at a stop light and was injured badly. Of coarse, they refuse to pay for my medical bills. The car that hit me was also insured with State Farm.
I am expected to pay or sue them myself for the injuries I have incured from that accident. I have had to have a disk fused in my neck because of the accident, over $50, 000 dollars in Dr. bills, if I lose it will cost me about $10, 000 out of my pocket if I take it to court and lose, or over $50, 000 out of my pocket.
This is absolutly unacceptable that this insurance company won't pay my bills. I have been left with a 25% disability besides them not not paying my hospital and Dr. bills. There should be laws against them that cost them if they don't cover the person insured when it is not their fault.

ComplaintsBoard
G
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My daughter got her license a year a go , and got herself a car. For the first 6 months we kept her under our policy. Well its almost time for her to go away to college, we figured this was a good as time as any to get her one of her own. After shopping around and get a very wide range of quotes we decided upon State Farm. They had the best price. The...

Read full review of State Farm and 8 comments
ComplaintsBoard
D
12:00 am EDT

State Farm hit and run

My car was hit in June 2006 while it was parked in front of my house. I woke up early and heard a loud noise and did not see anything - oh if I only knew. The truth is State Farm will not pay me a dime because the car was taken without permison and they will not pay up! It took them months and months to tell me nothing. I had to keep calling them to get an answer voice mail is all I got. I am still upset as my car sits there smashed and won't run, it was such a good car b4 it got hit. I will never ever use State Farm for anything at all the rest of my life.

Read full review of State Farm and 3 comments
Hide full review
3 comments
Add a comment
W
W
Wpayton5599
Bolingbrook, US
Send a message
Apr 01, 2010 1:50 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

It is universal among insurance companies that provide coverage for permissive use, that any driver must have permission!

J
J
Jovial Jack
Send a message
Jul 06, 2008 6:53 pm EDT

Dawn Marie Amos ...

Your complaint doesn't make sense. If it was parked in front of your house, what's all this about its being taken without your permission?

If you are saying that the other car was taken without the owner's permission, the one that hit your car, then the Driver is 100% liable for hitting your car, with or without insurance.

You seem to be saying that State Farm insures the owner of the car that hit you. You seem to be saying that you don't have collision coverage on yours, or Uninsured Motorist Property Damage Coverage.

See what the Claim Limit is in Small Claims Court, and file suit against the Driver and the vehicle Owner. Ask State Farm for a copy of the Statement that they took from the Driver and Owner.
Get a copy of the Police Report for the Court. Get an estimate on the damages to your car.

W
W
Willy
Send a message
Mar 30, 2007 9:46 am EDT

I hate State Farm!

ComplaintsBoard
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

State Farm state farm takes your money but doesn't pay!

If you use State Farm Insurance run, don't walk, to another company fast! They take your money but give you every hassle in the book when it comes to paying.

They won't follow up on collision claims when you have your car repaired under collision insurance. They say they will go after other driver and get ur deductible back, but they do nothing but send you a letter about 6 months later saying "sorry we aren't going to pursue this any more". If you get hit by an uninsured/underinsured driver, forget state farm giving you anything. A scratch and they will total your car then offer you less than 10% of its actual worth. They low ball all costs on claims. Get ur roof torn up in a hail storm, State Farm will declare there is no damage and you will have to fight them for months to get ur roof repaired. Then they will swear that any price is too high. On liability they will hang you out to dry. I was with them 20+ years and should have quit them 15 years before, I kept thinking that it was just a one time thing, that they would be better next time. Don't fool yourself, they have been sued by more Attorney Generals in more states than I can count. They have very deceptive practices and continue to have them. If you idea of a good neighbor is someone who will harass you, make noise all night, destroy your property and steal from you, then state farm is a good neighbor.

Read full review of State Farm and 19 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
19 comments
Add a comment
R
R
robertthechristian
US
Send a message
Jun 07, 2025 1:57 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

State farm is the worst insurance company in the world! their customer hit my truck and damaged it badly and that stupid woman lied saying the damage was previous damage. She's as big as a hippopotamus and a huge liar! and state farm is so stupid they believed the hippo and refused to fix my damn truck! they can go to hell!

A
A
arkreb68
Amity, US
Send a message
Nov 04, 2023 7:11 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Their electronic payment didn't work, it takes multiple days to "overnight" a check because "it takes multiple days to print and put it in an envelope" I called and tried to work it out on Oct 17th, I MAY get a check by the 24th. It shouldn't take any where near that long.

M
M
Mark M Reilly
US
Send a message
Aug 06, 2023 7:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had a car accident June 8, 2023. It is July 31, and I have yet to receive a repair estimate.

I have talked to claims numerous times. The repair shop is recommended by State Farm.

I have been without a car for two months.

Claim Number 13-50x4-60k

Mark Reilly

[protected]

W
W
William Toliver
US
Send a message
Feb 12, 2023 7:30 pm EST

one of your insured rear ended me on 01/11/23 i have heard nothing from you im thinking about going to my local news station about your service. My name is William Toliver 1188 New Hampshire Dr Pittsburgh Pa 15212 email toliverwilliam@ymail.com phone nbr [protected] my claim nbr 3844G346S

R
R
Ranatunga Tayasekara
Omaha, US
Send a message
Feb 07, 2023 11:01 pm EST

I am 23 years with state farm Last year my Bills jump up 720.00 I talk to my agent he said some body change my policy he don't know how it happen Now still they send me bills I have to pay Over due 190.00 this not fair i have auto pay from my checking. Usual my bills monthly is 546.00

V
V
Van Miller
US
Send a message
Jan 15, 2023 4:28 am EST

I received a quote from State Farm over the phone for auto insurance now they refuse to honor it

C
C
Chauncey Boutte
US
Send a message
Dec 12, 2022 5:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My name is Chauncey Boutte, I am contacting StateFarm in regards to my open claims. Start Date August 28th 2020. I last contacted the StateFarm office in a email, August 2022. I received an automatic generated email, but no one never got back to me. Please contact me at your earliest convenience. Thank you.

D
D
Daniel Moonsilver
Diamondhead, US
Send a message
Dec 03, 2022 1:30 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I need a rental starting on Dec 2. Mobile App isnit working. You people won't answer the phone when I call. Claim # 2441C807K. Claims team will not answer phone or respond to emails.

G
G
Gabriel Sanchez2145
US
Send a message
Oct 02, 2022 11:27 am EDT

Hello my claim number is 43-39n6-08m

And i want to file this complain because yall do not want to cover my house damage and we have water leaking into my house now and is damaging out roof more than it was when i first filed my claim and i had to go out my way to make temporary fixes

R
R
RonCloe
Martinsville, US
Send a message
Sep 27, 2022 8:23 am EDT

June 18, 2021 hail storm in Martinsville Indiana. St Farm declined my claim with two different inspections. St Farm refused an independent adjuster to provide claim. I have detailed picture which provide proof that damage is from Hail and not "Blistering". Houses on both sides of me received new roofs from same hail storm.

Claim # 14-30C8-55X

About State Farm

State Farm is a provider of insurance, banking, and financial services. Their offerings include auto, home, life, and health insurance, as well as banking products like loans and credit cards. They also offer investment and retirement planning services.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
State Farm Category
State Farm is ranked 4 among 460 companies in the Insurance Services category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.