State Farm

I have a perfect driving record. The wind blew my car door into another car door in April. There was no damage. Maybe a dot. The guy filed a claim. State Farm never contacted me but I contacted them to tell them any claim by this guy was a fraud and he even stalked me into where I was going. Never heard anything. Well apparently State Farm paid him 1100 obviously fixing other parts of his car and I have a collision on my record. This is totally unethical. And they never called me. I want this so called collision of my record and I want to fight the claim. There was not $1100 worth of damage. And he needed a rental car too. There is no question this was a fraudulent claim and I am now the victim.

State Farm Corporate/ Head Quarters: Insured: Charlotte

Claim No: 08-34G4-39J

1 State Farm Plaza Rent Property: 1322 E, 14th St.

Bloomington, IL. 61710 Wil, De, 19802

To Whom This May Concern!

I am writing this regarding your Adjustor Carla, Supervisor-Lashawn. and so many more of your employees.

The complaint is that I have full coverage on my above property to cover the damages under my Rental Insurance policy,

Your Adjuster even complimented my home and verbally stated that there would not be a problem repairing my home and the water heater damages.

Reviewing her denial was a surprise and do not deal with my damages

MAJOR safety concerns with the devices that attach to cell phones -- and using the device presents safety issues for the driver PLUS it does not work as intended.

State Farm : Are you reading your own comment sections?

Bluetooth is disabled/ it is not reading accurately on turns

Many safety issues for drivers with your device.

Do you have any plans to rectify these issues? Here are just 2 comments if you haven't been reading them for this past week.

The app can be better. One way is if I'm driving

my wites car who also has the app, it thinks I'm

on the phone while driving when it's actually

her in the passenger seat. Now when I m

driving she has to shut her Bluetooth off

Another is that it is way sensitive on turns.

can do the slowest turn but it still takes points

away for fast cornering. It also deducts points

If vour doing 8-9 miles over the speed limit. In

NY you are allowed to go 10 over and it won't

be considered speeding

I keep getting letters in the mail asking me to

update the mileage in the app and that the apr

has been notitvina me to do so (which is

doesn't- it just tells me it's recording a trip).

Then I can rarely log into the app to record the

mileage- 95% of the time its Sorry the system

is unavailable please tr again later'. The

program itself is good, but the app is horrible.

My daughter (insured by State Farm) was driving along safely & prudently making a turn from a side street onto a major highway that had a concrete barrier for the permitted right turn. She was struck on the drivers side and sustained damage from the rear to the front of her vehicle by an individual also insured by State Farm. The local police was nearby and summoned to the scene. The other driver admitted to the officer that yeas they made an unsafe lane change wanting to make a turn into the cvs pharmacy on the corner for a coke and it was their fault. Based on that the officer issued the driver a warning. A claim and estimate was submitted to State Farm from our local repair shop that we have used in the past because we know that they do quality work at a fair and reasonable price. State Farm not only sent her a check that was roughly $1400.00 less than the submitted estimate but also wanted her to pay the $250.00 deductible. As I explained to both the State Farm agent and their third party adjuster/negotiator my daughter would not only not be paying the $250.00 deductible but was certainly not going to pay any additional monies for the repair of her vehicle that was damaged by another persons fault/actions.

I further notified them that if not handled to our satisfaction I would be filing a complaint with the Maryland Insurance Commission, hiring a lawyer if necessary, canceling the policy to move our vehicles insurance to a different insurance company and posting their attempts to cheat her out of her entitled repairs.

This is the first of hopefully of not alot of negative reviews I have to post as I advised them I from the old school and expect their actions to be honest or every media posting that is available to me will be utilized to see how current or future clients cvan expect to be treated.

Address: 28 Flintridge Dr, Holbrook, NY 11741

DOL: 1/14/2022

Peril: Pipe Break

Insurance co.: State Farm

Policy#:56-BD-C648-7

Claim#: 32 32K 403T

On January 14, 2022, policyholders, James & Dara Golden discovered water leaking from the bathroom ceiling of their home. Tearing out sheetrock to repair the broken water pipe, revealed mold damage along the wall, in the path of where water would travel from the broken pipe.

Mr. & Mrs. Golden hired a Public Adjuster to handle the claim on their behalf. The Public Adjuster provided estimates for the mold remediation and scope of work for the bathroom repair. State Farm sent their hired hygienist to conduct a limited assessment for mold contamination. Verbiage in this limited assessment report speculate “combination of fungal species that would be indicative of long-term reoccurring water damage coupled with newer fungal growth. The reoccurring water damage likely occurred when the shower was used in the impacted bathroom, causing a slight leak at the supply line. As the leak worsened, a larger water damage event likely occurred resulting in the reported loss. Fungal amplification was found in the air samples in the primary bedroom, primary bathroom and kitchen. Professional microbial remediation is required.”

State Farm denied coverage based upon their interpretation of ‘likely reoccurring and long-term water damage’, without considering that there is no evidence nor definition of long-term water damage. This damage was behind walls, out of the policyholders’ sight until the water dripped through the ceiling. Upon exposing the wall studs during the wall extraction, there was no rotted or warped wood to support sure signs of long-term water damage.

Mr. & Mrs. Golden and the Public Adjuster repeatedly disputed State Farm's coverage denial regarding the claim. This sudden occurrence was discovered within a reasonable time manner despite being hidden from view and unknown to the insured.

State Farm adjuster Robyn, explicitly said that it's not State Farm's problem nor the responsibility of State Farm to determine what ‘over a period of time’ or ‘long-term’ are and how they are calculated. The Public Adjuster exclaimed that the policy does not state what "over a period of time" is, so the burden of proof and interpretation leans toward the policyholder. State Farm has paid claims similar to this in the past (i.e. homeowners are away from the insured property for months at a time and a pipe breaks). The response of "tough luck," from Robyn, was deemed to be extremely combative and uncooperative in properly applying the duties of the insurer.

My car a 2014 Kia was stolen, a phone the police my car was recovered minus a back window and damage to my steering column. That was June 10. My car was taken to the Kia dealer where it has just sat. According to State Farm I now have to pay for my rental because I’m at my limit. My car is still not ready due to a communication problem between my insurance and Kia. I have no idea what they are suppose to be doing and they must not either. I can’t afford to pay for a rental again, but now have to depend on others, so I can get to work. Just need my car back in Memphis tn

August 6, 2022 - tree limb fell on detached garage and damaged roof. Placed a claim on August 6, 2022 through the State Farm website. Discussed claim with claim rep to find out the deductible. Discussed the damage with my husband and determined that the cost to repair is much lower than the deductible. Called back to claim rep to withdraw claim. It was closed, not withdrawn. This caused issues that we will not be able to change any of the policy for three years. Wanted to change the deductible at renewal time in December to a lower amount and pay the premiums for the updated insurance. Told by the State Farm Agent that we cannot change the insurance for three years. Underwriter told her that because it was closed that this is the policy. We have been with State Farm for over 40 years with no property claims ever. Want to be able to change the policy this December to reduce the deductible.

This complaint is being for Kelvin Stock. On April 30th we had a storm come thru, it was terrible. It was a deluge of rain, high winds and some hail. Then on May 5th, it happened again. Not thinking anything about it, it started to leak thru the ceiling. On June 17th it happened again, a deluge of water, high winds and some hail. We had a few storms in between each one of the storms., not bad but still a steady rain.

On or about May 5th, is when we started to notice the ceilings turning color, and it was actually dripping in back bedroom. And the ceiling in the kitchen, the paint was actually starting to come down, there was a big spot in the living room, and now in the front bedroom.

Kelvin Stock, came and looked things over, showed me pictures of the roof.

Showed me a few of the pictures of the roof. I'm not sure where he got the pictures, but some don't match our roof. He would never send mean e-mail for me to look at.

I had a hit and run accident and the driver was insured through State Farm. One of the representatives told me to get an estimate of diminished value drawn up and it would be paid. I took the car to a ford dealership who wrote the estimate for $2k. The claims rep told me it wasn’t acceptable and that cars who have been in accidents don’t really lose value.. which everyone knows is absurd. If you go to buy a car and one has been hit your always going to pick another or offer less. I shouldn’t be out any money because their insured hit me and left. I should be put back to where I was before the accident.

To: John Klopp * State Farm

From: Monica Pinckney

Date: July 16, 2022

Re: Request for documents to be mailed to me.

Dear John Klopp

I am writing to request a complete abstract, audit and investigation regarding the auto accident on my account. The report indicates that there were two accidents in which I was allegedly involved in and Where people were allegedly injured which is in fact false. Reports indicated that I appeared in court and this is why my auto insurance has been raised. Please know I have never appeared in any court, was never informed of any injuries of other parties, I repeatedly requested copies of the photographs from the accident, copies of accident reports, investigators finding’s as well as the court records. I was never read subpoenaed, served court order or notified in any way shape or form to appear nor was I represented or obtained appropriate council to work in the best interest of my son and I who are still injured and were denied medical treatment for over a year. My minor child sustained injuries as a result of the car accident which include him having seizures which remain untreated. We are sent away from the hospital and medical facilities. I am requesting a complete case evaluation from the regional office because I have been awaiting the requested documentation and answers to these important questions as soon as possible. I strongly feel that this is insurance fraud.

*False court records of me appearing on two occasions

*False reports of me owning an Audi & Pathfinder

*False reports of me injuring people on two accidents

*False reports which removed my address of living in Pennsylvania

*False reports which omitted me owning the Infinity & Maxima here in North Carolina

*False reports of different addresses on file which I have never resided.

*Violations of the FCRA Fair Credit Reporting Act which documented all the above listed false information into my credit report.

*Violated HIPPA by posting false & misleading medical information into my credit file without my authorization

*Violations also include erroneously posting Aliases criminal & prison records ect…I believe that the false erroneous acts placed into my driving record as well as the reports that I filed regarding the identity theft and issue regarding vehicles which I was repeatedly charged (since 2018 to 2022) for the Infinity & Maxima that I repeatedly notified State Farm of it and they were not removed off my account for over two years after I reported vehicle’s were in my name but belonged to my brother who passed away in 2018. I also reported the vehicles were stolen from my brother the night that he died and were allegedly destroyed by the junk yard.In addition, I reported to State Farm, DMV and the Federal Trade Commission after I was notified by State Farm & DMV that my drivers license was surrendered by an imposter who falsely I personated me and reported that I moved back to Pennsylvania and renewed a Drivers License in my name when I was still in fact residing here in Greensboro NC for years. Please know the records regarding this have been omitted, I have been falsely accused of crimes, court records & reports are directly creating false deformation of my character which is effecting every area of my life which is creating false driving record and also billing me an increased cost for auto insurance. Note: I was never notified or present or involved in any court proceedings and never notified that my auto insurance would be raised from $50 to $160 with out all the 3 vehicles on the policy. I was told that I was receiving a group discount to add the the two vehicles w/ mine for $160 and my cost is $160 for one vehicle alone.

I am supposed to be reimbursed for the bill for cost of the Infinity & Maxima which was billed for over two years and State Farm had not removed it after repeated attempts on my part to have them removed. In addition, I am also supposed to be credited for removing the Equinox & FJ Cruiser off my account. Please forward copies of the requested information including the break down for why my insurance cost was raised from $50.00 per month for my Nissan Ultima. I need to see entire break down. Please know that the abrupt changes in my auto insurance policy was never notified to me in writing nor did I ever pay this high amount prior. I need answers in writing, so I can review them and we can take appropriate action. Most respectfully, I have been waiting months to receive the information. I would like to review it as soon as possible so that these ongoing issues can be addressed and resolved.

Sincerely,

Ms. Monica Pinckney

Sent from my iPhone

Begin forwarded message:

From: John Klopp

Date: May 2, 2022 at 5:11:55 PM EDT

To: [protected]@icloud.com

Subject: RE: [EXTERNAL] Re: Reminder - payment due in 5 days



Mrs. Pinckey,

Thank you for your e-mail.

I have cancelled your 2007 Toyota FJ Cruiser and 2013 Chevrolet Equinox effective the date of your request, April 28, 2022. At this time your 2008 Nissan Altima is your only active auto insurance policy.

I prepared your remaining requests and had them ready for our meeting scheduled for 2 pm on April 15th. I will mail them to your home address per your request.

Please let me know if there is anything additional I may do for you.

John Klopp, Agent

Klopp Insurance Agency, Inc.

State Farm Insurance Companies

401 Battleground Ave

Greensboro, NC 27401

[protected]

[protected]@KloppInsurance.com

image001. png

We care about your experience with our agency. Please consider giving us a review:

John Klopp State Farm - Google Review

From: Jermaine Pinckney jermainenc at icloud.com

Sent: Thursday, April 28, 2022 3:05 PM

To: John Klopp

Subject: [EXTERNAL] Re: Reminder - payment due in 5 days

To : State Farm

From: Monica Pinckney

Date: April 28, 2022

Re: Second request to remove the Equinox & FJ Cruiser off my policy.

Request for spreadsheets for all changes on account. I am requesting spreadsheet complete break down of charges and adjustment for vehicle’s not removed from policy as previously requested. In addition, I am requesting an official State Farm Audit of costs and credit for vehicles: Infinity, Maxima & Malibu. Can you please forward the requested documents to me by mail to: 2509 Tampa Street Greensboro,
NC 27406.

Sincere Thanks,

Monica Pinckney

On July 6th 2022 State Farm Insurance charged my debit card $284.95. said they would refund the money but still haven't. Will not return my phone calls. Very unprofessional!

Insurance never went into effect on a date established. 01/01/2022 Received less than half my money back for canceled insurance, even though it never went into effect on the date entailed. Slow response from changing New Jersey Insurance to New York, while I was changing States. Car was impounded. Paid heavy fees to get plates surrendered. Sold my car and paid an extra 600 dollars to get my plates and registration to the DMV.

I got a call from a State Farm agent offering to give me a quote. Since my auto insurance was up for renewal I said sure. This agent started off by asking me questions, name, address including city and state. After I gave her all of my information, she gave me a quote and sent it in writing to my email. Since her quote was better than my insurance renewal policy I decided to go with State Farm. She wrote it up and I paid for what she "quoted me and then canceled my old policy. This was a bundle insurance quote, so it included my homeowners insurance as well.

Several days later I got an email from this agent. She didn't bother to call, to let me know SHE had made a mistake and my insurance would be $100.00 more than her quote. That made her quote higher than my old policy renewal. I asked her why State Farm would not honor the quote I had in writing, and she just said her quote was not good until it went through underwriting. I was never told there could have been a mistake and she didn't know what she was doing. Or maybe she did and just hoped I would eat her mistake.

I am 69 years old and on Chemo for Cancer, so I sure did not need this aggravation. She was like oh well too bad so sad State Farm would not honor the quote I had in writing.

I will never trust this company again. A quote in writing may not be what you really have to pay.

I have been with State Farm for many years and have been in business on my own for over 25. In my experience, whenever an insurance company uses Lowry and Associates to do their audits, I owe money. When State Farm did not use Lowry and Associates I broke even or owed a little. This last audit performed by Lowry and Associates showed I owed over $1,500. I paid overtime during covid to keep my employees and by law, it was not suppose to be considered a part of the audited payroll under special circumstances. State Farm broke the law and gives commissions to companies that make sure your premiums go higher for workers compensation. State Farm is a giant red flag for small businesses; especially restaurants. They completely take advantage and railroad small business owners. What can you do, argue with a salesman...? I would contest it, but I have a business to run AND I need to look for new business insurance. I suggest everyone else do the same.

Good Evening Jason,

Thank you so much it was received. As you know it was an insurance lapse I am paying for to get my license back. As we confirmed, my insurance was suppose to start January 1st.

INSURANCE LAPSE (IN DAYS) CIVIL PENALTY NY

1 - 30 days $8 per day

31 - 60 days $10 per day

61-90 days $12 per day

I am sorry to bother you again. It is 58 days of overlapping, but with the extra days leads to an extra 20 days. Which means it will be 12 per day, times 20 is 240.00 dollars extra I have to pay. Can I be compensated for that?

In Regards,

Jordan Johnson

State Farm literally paid off specific republican politicians to continue the lower paid on claims from minorities (me) regarding hail/roof claims. SF actually alter the weather climate status of an entire Indiana State, due to two hail claims in a 10-year period- which invoked damage coverage for coverage. Storms which have occurred only a few times in a century! State Farm has one of the worst Community Development HUD payouts due to the "community reinvestment act"! As a minority living in Fishers Indiana, I realize there is a high chance, my claim adjuster is another obscured Trump-pest authorities' bigot. Regardless, that State Farm improved a past hail claim, and stated I was the only home out of 144 properties to be hit by a tornado, disapproving the prior roofing company inspection, when hail damage occurred again. SF hides behind a politically paid new insurance policy under contract in Indiana- that enables them greater capacity to hide behind that recently new rule to not paid out for the rarest of hail roof damage, and especially against minorities which do not hold the cash reserves to confront SF in court. Again, using law to endorse a historical practice of community disinvestment to a minority!

Since filing a claim, June 6th, I have had nothing but issue after issue with these contracted adjusters. I've been cussed at, called names, hung up on, and passed around to the 4th contracted adjuster who tells me he doesn't have time to meet with me. No surprise there. I have even asked for an ACTUAL State Farm employee (not contracted), and I was still given a fly-by-night contracted employee). Thanks for listening to your customer. Utter FAILURE!

I'm done with State Farm.

For the record, I have NO issues with my agent, or local office, but I will NOT be continuing my business with State Farm after this claim has been settled.

Had a heavy storm resulting in hail damage. Adjuster stated it was old damage, this company is more extortion than insurance.

Tried to contact new agent and they won't talk to me. My agent is not good about calling me back and has given wrong information about a trailer we tried to insure so was not covered when a tree fell on it.

Then last night we needed coverage for a travel trailer and again got some bad information after talking to three people and was told we had to talk to our agent and the agent would call asap, by midmorning next day. That is not asap.

We insured the trailer with Liberty Mutual because we could get hold of them.

Then my agent said it would have been covered as a new purchase, however, your 24 people don't seem to know that. They just kept telling me to talk to my agent. Since I needed it covered in case something happened as it is not sitting in my yard, we had to contact someone else.

I wanted to get a new agent as we are moving but a new agent won't talk to me.

My car was totaled after an accident with a State Farm insured on 6/11, the insurance company admitted their driver's fault, they've offered to pay the remaining balance of the loan, and a price of $12.078 , which is only covering about $25k. However, my car had a Sun & Touring package, and some extra features valued at a total of $3.975, with a Certified Pre Owned title valued at $1.475, a total of $5.450.

I've called the State Farm over several days, it took them 5 days to give me a a rental, they've said they'll have an adjuster to call me last week, it never happened, I called them on the 20th of June, at 9:45am, they've stated someone will call me the day after, and if not, to call them again, I've called them again, nothing happened, and they've never replied to my email either. Please see attached bellow fair market value of my vehicle before the accident!

Thank you!