State Farm
reviews and complaints

August 6, 2022 - tree limb fell on detached garage and damaged roof. Placed a claim on August 6, 2022 through the State Farm website. Discussed claim with claim rep to find out the deductible. Discussed the damage with my husband and determined that the cost to repair is much lower than the deductible. Called back to claim rep to withdraw claim. It was closed, not withdrawn. This caused issues that we will not be able to change any of the policy for three years. Wanted to change the deductible at renewal time in December to a lower amount and pay the premiums for the updated insurance. Told by the State Farm Agent that we cannot change the insurance for three years. Underwriter told her that because it was closed that this is the policy. We have been with State Farm for over 40 years with no property claims ever. Want to be able to change the policy this December to reduce the deductible.

This complaint is being for Kelvin Stock. On April 30th we had a storm come thru, it was terrible. It was a deluge of rain, high winds and some hail. Then on May 5th, it happened again. Not thinking anything about it, it started to leak thru the ceiling. On June 17th it happened again, a deluge of water, high winds and some hail. We had a few storms in between each one of the storms., not bad but still a steady rain.

On or about May 5th, is when we started to notice the ceilings turning color, and it was actually dripping in back bedroom. And the ceiling in the kitchen, the paint was actually starting to come down, there was a big spot in the living room, and now in the front bedroom.

Kelvin Stock, came and looked things over, showed me pictures of the roof.

Showed me a few of the pictures of the roof. I'm not sure where he got the pictures, but some don't match our roof. He would never send mean e-mail for me to look at.

I had a hit and run accident and the driver was insured through State Farm. One of the representatives told me to get an estimate of diminished value drawn up and it would be paid. I took the car to a ford dealership who wrote the estimate for $2k. The claims rep told me it wasn’t acceptable and that cars who have been in accidents don’t really lose value.. which everyone knows is absurd. If you go to buy a car and one has been hit your always going to pick another or offer less. I shouldn’t be out any money because their insured hit me and left. I should be put back to where I was before the accident.

To: John Klopp * State Farm

From: Monica Pinckney

Date: July 16, 2022

Re: Request for documents to be mailed to me.

Dear John Klopp

I am writing to request a complete abstract, audit and investigation regarding the auto accident on my account. The report indicates that there were two accidents in which I was allegedly involved in and Where people were allegedly injured which is in fact false. Reports indicated that I appeared in court and this is why my auto insurance has been raised. Please know I have never appeared in any court, was never informed of any injuries of other parties, I repeatedly requested copies of the photographs from the accident, copies of accident reports, investigators finding’s as well as the court records. I was never read subpoenaed, served court order or notified in any way shape or form to appear nor was I represented or obtained appropriate council to work in the best interest of my son and I who are still injured and were denied medical treatment for over a year. My minor child sustained injuries as a result of the car accident which include him having seizures which remain untreated. We are sent away from the hospital and medical facilities. I am requesting a complete case evaluation from the regional office because I have been awaiting the requested documentation and answers to these important questions as soon as possible. I strongly feel that this is insurance fraud.

*False court records of me appearing on two occasions

*False reports of me owning an Audi & Pathfinder

*False reports of me injuring people on two accidents

*False reports which removed my address of living in Pennsylvania

*False reports which omitted me owning the Infinity & Maxima here in North Carolina

*False reports of different addresses on file which I have never resided.

*Violations of the FCRA Fair Credit Reporting Act which documented all the above listed false information into my credit report.

*Violated HIPPA by posting false & misleading medical information into my credit file without my authorization

*Violations also include erroneously posting Aliases criminal & prison records ect…I believe that the false erroneous acts placed into my driving record as well as the reports that I filed regarding the identity theft and issue regarding vehicles which I was repeatedly charged (since 2018 to 2022) for the Infinity & Maxima that I repeatedly notified State Farm of it and they were not removed off my account for over two years after I reported vehicle’s were in my name but belonged to my brother who passed away in 2018. I also reported the vehicles were stolen from my brother the night that he died and were allegedly destroyed by the junk yard.In addition, I reported to State Farm, DMV and the Federal Trade Commission after I was notified by State Farm & DMV that my drivers license was surrendered by an imposter who falsely I personated me and reported that I moved back to Pennsylvania and renewed a Drivers License in my name when I was still in fact residing here in Greensboro NC for years. Please know the records regarding this have been omitted, I have been falsely accused of crimes, court records & reports are directly creating false deformation of my character which is effecting every area of my life which is creating false driving record and also billing me an increased cost for auto insurance. Note: I was never notified or present or involved in any court proceedings and never notified that my auto insurance would be raised from $50 to $160 with out all the 3 vehicles on the policy. I was told that I was receiving a group discount to add the the two vehicles w/ mine for $160 and my cost is $160 for one vehicle alone.

I am supposed to be reimbursed for the bill for cost of the Infinity & Maxima which was billed for over two years and State Farm had not removed it after repeated attempts on my part to have them removed. In addition, I am also supposed to be credited for removing the Equinox & FJ Cruiser off my account. Please forward copies of the requested information including the break down for why my insurance cost was raised from $50.00 per month for my Nissan Ultima. I need to see entire break down. Please know that the abrupt changes in my auto insurance policy was never notified to me in writing nor did I ever pay this high amount prior. I need answers in writing, so I can review them and we can take appropriate action. Most respectfully, I have been waiting months to receive the information. I would like to review it as soon as possible so that these ongoing issues can be addressed and resolved.

Sincerely,

Ms. Monica Pinckney

Sent from my iPhone

Begin forwarded message:

From: John Klopp

Date: May 2, 2022 at 5:11:55 PM EDT

To: [protected]@icloud.com

Subject: RE: [EXTERNAL] Re: Reminder - payment due in 5 days



Mrs. Pinckey,

Thank you for your e-mail.

I have cancelled your 2007 Toyota FJ Cruiser and 2013 Chevrolet Equinox effective the date of your request, April 28, 2022. At this time your 2008 Nissan Altima is your only active auto insurance policy.

I prepared your remaining requests and had them ready for our meeting scheduled for 2 pm on April 15th. I will mail them to your home address per your request.

Please let me know if there is anything additional I may do for you.

John Klopp, Agent

Klopp Insurance Agency, Inc.

State Farm Insurance Companies

401 Battleground Ave

Greensboro, NC 27401

[protected]

[protected]@KloppInsurance.com

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From: Jermaine Pinckney jermainenc at icloud.com

Sent: Thursday, April 28, 2022 3:05 PM

To: John Klopp

Subject: [EXTERNAL] Re: Reminder - payment due in 5 days

To : State Farm

From: Monica Pinckney

Date: April 28, 2022

Re: Second request to remove the Equinox & FJ Cruiser off my policy.

Request for spreadsheets for all changes on account. I am requesting spreadsheet complete break down of charges and adjustment for vehicle’s not removed from policy as previously requested. In addition, I am requesting an official State Farm Audit of costs and credit for vehicles: Infinity, Maxima & Malibu. Can you please forward the requested documents to me by mail to: 2509 Tampa Street Greensboro,
NC 27406.

Sincere Thanks,

Monica Pinckney

On July 6th 2022 State Farm Insurance charged my debit card $284.95. said they would refund the money but still haven't. Will not return my phone calls. Very unprofessional!

Insurance never went into effect on a date established. 01/01/2022 Received less than half my money back for canceled insurance, even though it never went into effect on the date entailed. Slow response from changing New Jersey Insurance to New York, while I was changing States. Car was impounded. Paid heavy fees to get plates surrendered. Sold my car and paid an extra 600 dollars to get my plates and registration to the DMV.

I got a call from a State Farm agent offering to give me a quote. Since my auto insurance was up for renewal I said sure. This agent started off by asking me questions, name, address including city and state. After I gave her all of my information, she gave me a quote and sent it in writing to my email. Since her quote was better than my insurance renewal policy I decided to go with State Farm. She wrote it up and I paid for what she "quoted me and then canceled my old policy. This was a bundle insurance quote, so it included my homeowners insurance as well.

Several days later I got an email from this agent. She didn't bother to call, to let me know SHE had made a mistake and my insurance would be $100.00 more than her quote. That made her quote higher than my old policy renewal. I asked her why State Farm would not honor the quote I had in writing, and she just said her quote was not good until it went through underwriting. I was never told there could have been a mistake and she didn't know what she was doing. Or maybe she did and just hoped I would eat her mistake.

I am 69 years old and on Chemo for Cancer, so I sure did not need this aggravation. She was like oh well too bad so sad State Farm would not honor the quote I had in writing.

I will never trust this company again. A quote in writing may not be what you really have to pay.

I have been with State Farm for many years and have been in business on my own for over 25. In my experience, whenever an insurance company uses Lowry and Associates to do their audits, I owe money. When State Farm did not use Lowry and Associates I broke even or owed a little. This last audit performed by Lowry and Associates showed I owed over $1,500. I paid overtime during covid to keep my employees and by law, it was not suppose to be considered a part of the audited payroll under special circumstances. State Farm broke the law and gives commissions to companies that make sure your premiums go higher for workers compensation. State Farm is a giant red flag for small businesses; especially restaurants. They completely take advantage and railroad small business owners. What can you do, argue with a salesman...? I would contest it, but I have a business to run AND I need to look for new business insurance. I suggest everyone else do the same.

Good Evening Jason,

Thank you so much it was received. As you know it was an insurance lapse I am paying for to get my license back. As we confirmed, my insurance was suppose to start January 1st.

INSURANCE LAPSE (IN DAYS) CIVIL PENALTY NY

1 - 30 days $8 per day

31 - 60 days $10 per day

61-90 days $12 per day

I am sorry to bother you again. It is 58 days of overlapping, but with the extra days leads to an extra 20 days. Which means it will be 12 per day, times 20 is 240.00 dollars extra I have to pay. Can I be compensated for that?

In Regards,

Jordan Johnson

State Farm literally paid off specific republican politicians to continue the lower paid on claims from minorities (me) regarding hail/roof claims. SF actually alter the weather climate status of an entire Indiana State, due to two hail claims in a 10-year period- which invoked damage coverage for coverage. Storms which have occurred only a few times in a century! State Farm has one of the worst Community Development HUD payouts due to the "community reinvestment act"! As a minority living in Fishers Indiana, I realize there is a high chance, my claim adjuster is another obscured Trump-pest authorities' bigot. Regardless, that State Farm improved a past hail claim, and stated I was the only home out of 144 properties to be hit by a tornado, disapproving the prior roofing company inspection, when hail damage occurred again. SF hides behind a politically paid new insurance policy under contract in Indiana- that enables them greater capacity to hide behind that recently new rule to not paid out for the rarest of hail roof damage, and especially against minorities which do not hold the cash reserves to confront SF in court. Again, using law to endorse a historical practice of community disinvestment to a minority!

Since filing a claim, June 6th, I have had nothing but issue after issue with these contracted adjusters. I've been cussed at, called names, hung up on, and passed around to the 4th contracted adjuster who tells me he doesn't have time to meet with me. No surprise there. I have even asked for an ACTUAL State Farm employee (not contracted), and I was still given a fly-by-night contracted employee). Thanks for listening to your customer. Utter FAILURE!

I'm done with State Farm.

For the record, I have NO issues with my agent, or local office, but I will NOT be continuing my business with State Farm after this claim has been settled.

Had a heavy storm resulting in hail damage. Adjuster stated it was old damage, this company is more extortion than insurance.

Tried to contact new agent and they won't talk to me. My agent is not good about calling me back and has given wrong information about a trailer we tried to insure so was not covered when a tree fell on it.

Then last night we needed coverage for a travel trailer and again got some bad information after talking to three people and was told we had to talk to our agent and the agent would call asap, by midmorning next day. That is not asap.

We insured the trailer with Liberty Mutual because we could get hold of them.

Then my agent said it would have been covered as a new purchase, however, your 24 people don't seem to know that. They just kept telling me to talk to my agent. Since I needed it covered in case something happened as it is not sitting in my yard, we had to contact someone else.

I wanted to get a new agent as we are moving but a new agent won't talk to me.

My car was totaled after an accident with a State Farm insured on 6/11, the insurance company admitted their driver's fault, they've offered to pay the remaining balance of the loan, and a price of $12.078 , which is only covering about $25k. However, my car had a Sun & Touring package, and some extra features valued at a total of $3.975, with a Certified Pre Owned title valued at $1.475, a total of $5.450.

I've called the State Farm over several days, it took them 5 days to give me a a rental, they've said they'll have an adjuster to call me last week, it never happened, I called them on the 20th of June, at 9:45am, they've stated someone will call me the day after, and if not, to call them again, I've called them again, nothing happened, and they've never replied to my email either. Please see attached bellow fair market value of my vehicle before the accident!

Thank you!

Currently trying to resolve claim [protected]-1. We have been dealing agent Nicholas Webster [protected]). This agent has been unresponsive and unprofessional in handling the claim process. After our initial phone call, he failed to contact us for over 1 1/2 weeks. We then had to make two different phone calls and leave messages to finally get him to phone us back. This representative lacks knowledge and needs to be reassessed as a comparable representative for the company.

The representative has given minimal effort and only just offered for our truck to be taken to a dealership 45 minutes away from our home. My wife is my sole caregiver, I am a quadriplegic paralyzed from the neck down and require 24 hour care. This representative has stated no compensation will be offered for having to arrange for caregiving. And no compensation will be arranged for fuel costs and trying to arrange back-and-forth transportation. As well as compensation for time away from work that will be required to deal with pick up and drop off. This damage to our truck was not caused by us, we are suffering a major burden and not being offered adequate services.

Also it’s being stated since parts are discontinued for brand new replacement we have to accept used replacements. Our 2019 truck has 10,000 miles on it and before this accident was in brand-new impeccable condition. We are now being told that we have to accept less than adequate replacement parts, which will severely devalue the vehicle and never be back to its original condition. The original Caliber collision repair shop that was hired for initial estimate. Has already stated that accepting the offered repairs will never put the truck back to its original conditions. This is unacceptable and putting a major burden upon us financially and physically. It is not ok that we’re not being offered a comfortable compensations. We did not cause this damage, your client did and it’s State Farm job to make this situation right. We’re not being offered anything for our pain and suffering.

The current situation on this matter is breaking laws, and has put detrimental effects upon us. We are requesting urgent and diligent help with this current claim issue. Otherwise we are seeking legal actions and pursuing to the fullest extent.

Donovan & Jenny Raymond

I’ve been a loyal and diligent State Farm customer for 35 years now (since 1987-88 with Jim Witt in Salem, Oregon. We got coverage for the purchase of an Apartment Complex named Oak & Brick. Thereafter we made a purchase of a shopping center in neighboring Keizer, Oregon (The Keizer Village Shopping Center.) on behalf of my Japanese father-in-law (my wife was the President). When we decided to move to Oregon from NY (graduate school at Columbia for me and business school for my wife.). Using State Farm to help cover our possessions in transit with Mayflower Movers, we purchased a home 554 Snow White Way in the venerable Alderbrook Manor section of South Salem. Pringle Creek running behind the house, cheery plum trees in the backyard, a gravestein apple tree on one side, we made tremendous improvements to that home. (Painting outside and inside, a new roof, barge rafters, entrance door, lobby (marble) indoor and outdoor light fixtures, a sun room added on to combat SAD Seasonal affective disorder depression related to the rainy lack of sun during the fall and through the winter months. Skylights were punched in throughout the house, a pine wood all windows and skylights sun room was added on and a custom oak wood office was added on to the house for me with a private shower. From there we moved to Payette, Idaho, with coverage by Brian Halcom in Ontario, Oregon. Brian provided coverage for the 100 year flood that occurred when the banks of the Payette River and The Snake River over ran their banks and wiped out farms and ranches around us. We survived. From Payette where we had an additional child, our fourth, a girl we moved to Coeur d’Alene, Idaho. We did a lot of improvements there as well. All new carpeting, finished carpentry for the kids downstairs bedrooms, and sundry other improvements. We lived there for 10 years getting the three older boys all into college. We moved to Hawaii and bought our current townhouse. We remodeled, out in all new carpet, had electrical work done and brought our homeowners Sears repair warranty with us (they’ve left the island). My time with Kit Okazaki has been good. Covid put a major kink in how things are done now. In 2019, my daughter nervously preparing for college put only one pantie and a bra in the washer and left to go shopping with her mother. The washer failed to register full water, and flooded the downstairs. Our HOA insurance paid out close to 70,000 for the new hardwood floor and other repairs. State Farm paid out about $5.5 thousand. It’s important to note that State Farm paid out almost immediately. Kit Okazaki came to the house himself to assess the damage. This was important because our HOA insurance had let the house languish for a couple of months and mold was a problem. We got mold money, $15,000 and then I found some accounting errors and those moneys were remitted to us as well ($10,000). Most recently family came to visit for Xmas. A newly remodeled bathroom sprung a leak in its the shower lever mechanism and a pipe fitting had to be replaced in the walls. My HOA as did State Farm insisted that the shower fixture constituted my property and the pipe fittings that had to be welded back into place were my problem as well. I paid $2,000 for that repair with $500 from State Farm to help. The Jennair stove below the pipe leak cracked diagonally across its entire surface as we tried to cook Christmas dinner. The guest room no longer available, some family members sheltered at my sons near by and subsequently their entire household got Covid. Meanwhile I was still struggling to get my HOA to see the problem differently. Im any case this last incident clearly promoted the following notice:

My homeowners insurance will be discontinued on July 22. 2022 despite a conservative contribution of $22,500 dollars in premiums for the period assessed that we have been at this residence alone. And this without including U.S. A. Properties holdings.

So for a 35 year period you’d think loyalty would be worth some notice, some warning about being on the brink of losing my homeowners. Just a somewhat covert missive about letting me go. Procedural Due Process is the least of my concerns. As a senior citizen, and a veteran, I consider people like myself to be the bedrock of the American economy. When others are trying to scratch a living out of the current crisis, most seniors will ride it out with pre-established wealth and resources. You’d think companies would consider this reality.

After all these years, moving to another insurance company feels wrong. I would like someone responsible to reconsider.

That is all.

Sincerely,

G.A. & Yoshie Lewis

Retired

My roadside insurance left me standed for 3 hours on the side of 96 On feb27th of this year. Keep in mind I have full coverage and towing. After 3 hrs my road side finally got a lift to pick me up the 1 tow truck was out of my jurisdiction as I wasn’t sure exactly where I was on 96 the 2nd truck hadn’t got there at the time of me leaving but I found out the next day they never got my car so a 3rd one was sent. When I went to the shop to pick up my car there was heavy damage to the bottom front end of my car. Ground effects and bumper where damaged as was the radiator. My car rides extremely low to the ground and the driver didn’t use the proper boards to lift my car. I took it to the shop that my insurance company told me to go to it was 2700,00 in damages when I refused to pay 500 deductible cuz I was no where near my car when it was damaged they told me to file claim on roadside insurance. So it’s the 8th of June now my car overheats due to the radiator being crumpled. No air on at all and I can’t reach my case worker that is handling this case. I call multiple times a week it goes to voicemail which is full I’ve talked with supervisor and even called a attorney. I pay my insurance 6 months up front and will not ever be using State Farm again after all this is settled. Very upset costumer Mathew Legard

I have cancelled my home, vehicle insurance and stopped all conversations with my agent after hearing about State Farm and their books being donated to schools.

Reading all the comments on several social sites I expect you'll be experiencing more cancellations.

After, Speaking with Amie Kim my agent at 1246 N High St, Columbus, Ohio [protected]

I requested to cancel the renters insurance in April. She stated that I would receive a refund of $47.00. Yet I have not received it after 30 or more days. This is the typical spin conservative, capitalistic companies do to customers. This is unfair and inequitable.

Benjamin James Snipes

I have been a State Farm customer for over 50yrs with home, car, and life policies. Not liking State Farm getting into woke social issues providing

transgender books to schools! Please stick with insurance!