State Farm

It has been over a year since the fire occurred in December, 2020. I submitted my claim once and it was denied. Im having friends help me resubmit a new claim. I have head injuries and brain damage so I need help with the paperwork. Do I have a deadline and how do I know if Im doing the claim correctly besides reading the instructions. I feel like my claims adjuster does not want to deal with me.

State Farm Insurance handled my personal injury claim in an unfair manner, they denied it without doing a proper investigation, I am the third party claimant.

On March 10, 2021, I sustained a deep laceration to right arm it was caused by a sharp piece of glass that was sticking out of a fire extinguisher glass cabinet. The fire extinguisher is located outside the front door of tenants apartment. I backed into the glass while opening the screen gate door to get inside the apartment, the screen gate is made out of medal. I was not aware of and did not notice the glass case was broken or how long its been broken.

I went to the ER for medical treatment I was experiencing heavy bleeding and pain the muscle and fat was being exposed and laceration required stitches.

The incident was reported and work order was made regarding the broken glass and manager was notified that someone had been injured and required medical emergency. The next day some one came and removed the sharp pieces of glass from the cabinet but failed to clean up the area on the ground were the glass fell onto. A new worker order was submitted to have the glass on the ground cleaned up but nobody showed up to remove it.

The property manager was aware that the glass from the fire extinguisher had been broken several times in the past. In knowing that, it should have been repaired or replaced with a plastic cabinet to prevent it from breaking and causing unforeseen injuries. The fire extinguisher glass cabinet has since been replaced with a plastic one, it took for this incident to occur for the change to be take place there negligent in knowing broken glass of any sort is a hazard and can cause serious injury.

State Farm denied my claim due to false information given to them by the insured the property manager. Lied and said an inspection was done on premises and fire extinguisher cabinet did not appear to be broken at that time. How is that possible, the tenants who live in the units up stair and down stair around the common area where the fire extinguisher is located and I did not notice the glass was broke how would the maintenance notice it unless he was strictly there to inspect it. And the bird nest on top of the porch light fixture out side the apartment upstairs, why wasn't that removed at the time of inspection. Bird nest on top of light fixture is a fire hazard.

State Farm chose to handle my claim in an unfair manner, did not do a proper investigation they are guilty of allowing there insured to get away with not having to compensate and pay for the injuries there negligence has created.

Is it fair that I am stuck with medical bills of over $12000, loss wages, on top of all the pain and suffering I am left with a permanent scar a reminder of what happened that day.

I have faith the justice system will see that I was not at fault and hold State Farm Insurance, the property owner and manager responsible for there negligence.

Filed my claim in June 2021 and still haven't received payment. It was supposed to be sent out a while ago and I called several times last week and had at least 3 agents say they sent it. 1 sent a check that I did not request and canceled it after I insisted thet use deposit into the account I provided months ago. I was promised that someone would follow up last Monday and nothing. I called 3 more times and nothing. Their system and people don't seem capable.

Remove it stop making light of animal abandonement, how dare you
horrible company
especially considering the pandemic and people have adopted more animals
abandoning responsilbility for anything is a crime and you are depicting just that, shameful!

My payment was sent to the payment center, December 27, 2021. Payment due date was December 24, 2021, the payment was signed for at the payment center December 29, 2021.
I got a letter in the mail on January 18, 20222 about a late payment on my car. The letter was post date January 3, 2022. When the company had my car payment since the December 29, 2022. I called the 800 number and was told my payment only was posted on January 3, 2022. The last day of the ten days grace period. I know this was the holiday season, that wasn't a reason for my payment to held over 3 day. Then I get the notice that my payment is late. With over $100 of late charges, when the payment was their only 5 days after normal due date.
I've bought 6 vehicles with State Farm Bank, if this, I'm trying to find another company to take over my car payments. I have 7 vehicles and my home covered with State Farm Insurance. I plan to remove my home and all of my vehicles to another company.

Thank you

Insured: Juli A Conway Living Trust
Fund # 872
Acct # [protected]

I have been trying for over a year to get online access to this account. I spent another 3 hours today with no resolution. I want transferred around and around and ended up being transferred back to the beginning.

I have several policies with SF with my husband and I as the named insured and our trust as ADDITIONAL INSURED. The mutual fund has my trust as the named insured (It must remain this way). So for this reason the fund does not group with my other policies. Therefore I am unable to view my account on line.

In the past I tried to set up a separate account and login for just the mutual fund...It told me that I could not do it as I already have an account associated with my email address. I was trying to reach an IT person who could help me set up the account. Since my husband is also an executor on the trust could we possible use his email address to set up the online account?

I just want someone to take ownership and put forth a little effort to get this resolved. One person told me that I should just called the fund when I want to know the value...That is not an answer.

Please have someone call me at [protected]

Last year my copper plumbing failed under the slab. A known issue for the area. I had a certified expert come and look to verify and the confirmed my fears. So choices where to dig up my foundation every 4-6 months and slowly replace the copper 6-8 feet at a time at a starting cost of $2300 per visit plus 1 week in a hotel and repairs to my kitchen and floors or a one time cost of 3800 for a PEX replacement. As i need the house i bought to live in i opted for the fix that didn't see me posting $1500 @ 5 times before the line exited concrete plus 5 weeks collectively in a hotel and other costs. State Farm who I have been with since I was 16 (Im over 40) told me to all but piss off and have fun suing them. The only thing they would cover was ripping my home apart repeatedly at my cost.

Charlie Mcqueeney is by far the worst insurer in the greater Charleston Area. I suggest avoiding them like they plague they are.

Apparently Janice doesn't work for me need John Green to call me back. State Farm stopped payment on a check I had already deposited authorized by whom? Notes I'm my file do not reflect what Janice told me before hanging up on me.

Last Monday evening, 01/03/22, I was not able to start my car. I called to state farm and quested road assistance to tow my car to the mechanic on the morning of 01/04/22. Everything was great. I scheduled the tow, the person on the phone was very friendly and helpful. Except that tow truck has never appeared! I called state farm multiple times to check the status of my request, but every call was disconnected after about 20 minutes of waiting. Nobody contacted me during the whole week to apologize and explain what happened. This is simply unacceptable. I am paying the state farm every month for the service, but the state farm is not doing what I paid for. And my summer experience with state farm after my car accident was also terrible.
I am extremely unsatisfied with the state farm.
Boris Sabirzhanov
Policy number 207 0542-C01-20

there is two things on my record first on is happened january 14th 2020 showing nothing paid out but shouldnt be anything on that cause i never filed a claim for it. second on is june 14th 2020 that i was told it was going to be a no fault because it wasnt and that should have been cover under comp coverage and wasnt. it is affecting my insurance quotes and i need that taken care of so it isnt showing on my report this happened at a go cean car wash and detail center on 912 old liverpool road liverpool ny 13088. i have a 2015 chevy spark and they said i bent the arms in the automatic car was and it isnt possable it left no scrathes no dents nothing broking nothing at all i even show my agent at the time she said the same thing that it isnt possable for my car to do that damage to the car wash machine when no damage was done to my car. my agent office is alyssa tutino location is 1612 w state st new castle pa 16101 i believe she took pictures of my car for the proof of no damage so if i couold plz have this investigated so this can get taken care of i want that one off from jan 2 and i need the otheother off my record and or showing that it is a no fault accident

In August 2021 husband was rear ended by unlicensed, uninsured motorist while on his way home from work. I provided all info to State Farm when I filed the claim His truck sustained over 10k in damages to the rear end. The claims department did not call husband regarding the accident, I called the claim handler to get status updates when they advised that "your husband was at fault". WTH! He was rear ended! Claims office never called him, he had to call them to give more info and to get them to change the liability. They never reviewed the photos we provided on the other party and just said "he rear ended the other party".
Claims office does not answer calls, return calls at all. They never keep you updated on anything. The shop kept us updates on everything.
Due to being an uninsured motorist claim we wanted to file for diminished value on the truck. The damages were over 10k so we know there was some diminished value but we were told "you have to provide the info to us". We went to dealerships who refused to provide diminished value (DIV) since we were not trading the truck. We provided other info on same year/make/model with comparable mileage showing values. Within 15minutes of us submitting the information to them they called us back (first call back for entire claim) to advise "you didn't sustain DIV and we don't owe. They rely on you to provide info instead of them having appraisers/appraiser managers do their job running comps/values.
We discussed with our agent and they called and spoke with the claims department who advised our agent that"we demanded 5k" which was a lie. We know that the truck lost value but they don't want to pay out. We never demanded anything, we just supplied information they requested us to submit. Claims department does not want to do their job, they don't look at the facts of the losses or even speak with customer before finalizing liability. Been a customer almost 40yrs and seriously thinking about changing companies as State Farm customer service has declined and they don't care about their customers at all.

Good evening, hope you are doing well after a great safe Christmas. Listen, I have a complaint against Melanie and Carla Varrales. My mother has a policy with your agency and all she needed was an explanation of her policy. She was under the impression that it had doubled and it turns out she had an option to pay 3, 6 or 12 months. She has been with your agency fir at least 20 years so it didn't make sense that it had doubled. My mother is over 65 and is none English speaking, but that should not matter. Once I got involved I realized that all it took was a simple explanation. Even with me Carla was saying things like OMG ! making me feel like I was missing something she never explained to me or my poor mother. My mother visited that office at least 5 times prior to todays call and I personally talked to them at least 3 different times. I appreciate your time and hope to hear from you soon. I wish you the best year ahead. I hope the New Year will be peaceful and successful for you and your agency. Sincerely. Jessie Hernandez [protected].

Bait and switch rip-off. They lured me in with a low quote and then two months later billed me for another $170 with no explanation. If I canceled the policy I would lose their time cancelation fees and still have to find another insurance, and if I didn't pay they would screw my credit rating and cancel the policy, so I had no choice but to pay the money. Absolute rip-off...I will never use State Farm again. EVER!

I recently had to file a claim for one of my three cars covered by State Farm. I was very surprised to be told that I didn't have rental car coverage for a repair that is estimated to be three weeks. Interestingly, I do have it on one of my cars (the newest) but not the other two. I didn't know that I had to proactively tell the State Farm agent I wanted rental car coverage. Apparently State Farm doesn't think it should have informed consent even though the cost of rental car coverage will exceed my deductible and may get close to the cost of the repair. I did not explicitly request it on my one car but there it just happens to be covered. Why? Is this a State Farm initiative to blind side policyholders? I'm getting no answers. State Farm also required I install a used engine that they specifically picked from a garage. It was not usable but it set me back even further. No accountability as my expense increases. My email is [protected]@gmail.com. I prefer not to provide to many details publicly on this site.

Although this program provides great discounts, the mobile app is ABSOLUTE GARBAGE, especially when using mobile data.

It is not incommon to take 4 minutes or more to load trip data.

State Farm needs to get control of its IT department and improve the app or risk losing (more) customers. This problem has been known to the company for some time and it unconscionable that the problems remain unresolved

I have been calling the handler on claim # 3321J322F numerous times since 10-15-2021 for an accident that happened on [protected] in N.C. The van involved belonged to my mom who resided in Florida as do I( I was/am her guardian ). She passed last December and my niece was to buy it. After having taken it to her in N. C. she was hit by another driver ( police report filed ) and I was contacted by State Farm on a claim. I misplaced the paper I wrote the information on, so it took a while to get information on whom to talk to about this. I have said in a couple of my messages that I work 2nd shift and the best time to reach me is before 2 pm and that I would like to have this resolved before the end of the year. Thank you. Jean Davis [protected].

I have been a State Farm customer for the last 38 years. While I like Aaron Rogers he is no longer a good person to be representing your company. I think you have to let him go and hire someone who believes in science and best medical practices. His position on vaccines is not one that your company should accept. By keeping Aaron, you are becoming part of the problem.
Angie Moore

Stay away from this agency and State Farm. They are useless in all matters. They are especially useless when it comes to problems and issues. If you have a "Payment plan", they will charge you a different amount each month with no explanations whatsoever. When asked for an explanation as to WHY each month's payment number is different, they don't provide an answer other than they will look into it. They never do and they never get back to you. This agency and State Farm has now caused me to lose 10 days of work, and has forced my son to miss 10 days of school because of their incompetence. They have no clue what they are doing, and they will cause you many hours of problems. I thought going with a local agency after 31 years with Liberty Mutual would be a good thing. Boy, was I wrong. Their customer service leaves a lot to be desired and they refuse to get back to anyone concerning issues or problems. They will be happy to provide you a phone number so YOU can try and resolve problems, but they will not lift a finger to help you. They walk away from problems and instead rely on the customer to take care of it. I had a policy with them for 19 months and will not be renewing it because of the lack of help and service from this agency. Go to another insurance agency that values your business. This agency could care less about your business. There are many insurance companies that value your business. This is NOT one of them. You have been advised.

Claim # 40-20KP-54P I have spoken to 2 adjusters and they refuse to budge on their offer . After spending 700 dollars out of my pocket they do not want to take anything into consideration . It was a minor accident but that does not mean that i was not injured, all i am trying to do is try to recover part of what i have spent on pain management -nerve block, chiropractor charges, and the botox injections as well as x- rays, mri's and ct scans. All i am looking for is to try to split the cost, it is not my fault that my age tends to make things worse . I had nothing to do with causing the accident other than being in the wrong place at the wrong time and state farm driver are able to text and drive . If the amount i am suggesting maybe state farm needs to refund what my insurance companies have spent rather than 1/2 of my out of pocket.

I got into a car accident October 2nd. And I have had to call almost everyday to get the claims department to do anything. It sat at one of your total loss lots for over a week. I called to see what was going on and the lady at the claims department was confused to why no one has looked at my car 6 days later. And it took another 6 days for them to then move my car back to the body shop. Where they started working on it. And realized it could not be saved. Because one of your team members only estimate half of my car. I am about to lose my rental car and your team could careless about it. I've talked to one of the manager with no help. Every time I've talked to her she has made me feel like I'm an inconvenience and not willing to help. I am just trying to move on with my life but your team is dragging their feet to get anything done. I am frustrated about losing my rental car because I have to live my life too. I can not go without a car.