TZ Insurance Solutions
reviews and complaints

I worked with elle braddock for 1 week inquiring about aetna medicare advantege plan. My chief conern was if my medicaiotns would be covered. She said they would and stated she even called aetna. I wasn't sure still about changing plans and she transferred me to heer ciwirjer to verify the cahnge. It was too much and too may statments being read so i said forget it and humg up on the guy. My insurance was changed any way. The first day on the aetna plan i went to get my medicines. They were not covered and required a prior authorization. My docotro provided it. I had been on this medicine for near a year. Aetna deined the medicine.I told aetna i wanted my old insurance back because all of this had beenillegal and a lie. They said they could not seto-p tnhier insurance for 7-10days and when i called my old insurance, they said i could not get my old insurance back for 30 days. April 1. No wi have an important orto appt tomorrow and i have to pay a huge co pay. I can't get my diabetic medicine for 30 days and was told by aetna you will have to go the emergency room for insulin. All of this because this company lied to me and changed the insuranc over after i told them to forget it. I have two witness who were on the call with me.

TZ Insurnce Solutions does not respond to potential client requests for information. I filed an application for Medicare Supplement Inurance on 11/5. This company did not provide requested info on the status of the application despite repeated telephone and emails all thru Nov and Dec. I would give this company "zero" score.and warn potential clients of their sloppy client services.

This company defines the word "scam". My father received an unsolicited call from this company on [protected], and his Humana policy which he has had his entire adult life was changed to a Community account with Humana. He has different doctors, hospital, and general care that he is not comfortable with. He is 91 years old and has Alzheimer's disease. We are talking to our lawyer about this as I type.

Frequent calls (few times per day for last several days), leaving no message. When I looked up who they were, this site and many other people seeing the same annoying behavior supported what I epected. I have been on the DNC list form several years, and check periodically to be sure its still listed This is unsolicited contact. I do not need to be on THEIR list, if they are truthful about respecting the national DNC list. It needs to stop.

TZ insurance told me they would make sure my 2020 medicare would not be canceled until my new ins was in place. WRONG they canceled my medicare and did not sign me up for the new insurance. Did not contact me, did not return my calls. I left 7 messages never heard from them. Half the time I would hold on the phone for 5 min. than they would tell me to leave a message that they never returned. Avoid this company. If I could close them down I would. SDM

We made the mistake of asking for *** Medicare coverage information via a web link that did not clearly identify that you were contacting a 3rd party insurance company that is not connected in any way with ***. They are now calling my cell number nonstop, several times a day. I have now blocked the number. I have since found out through *** Medicare information line that TZ Insurance is not a 3rd party broker for any *** plan.

I get calls constantly at all hours, seven days a week, month after month that identify on my caller ID as ***. I have never had any dealings with ***. I finally answered a call as was told they are actually TZ Insurance. I told the rep I was on the *** and requested not to be called again. The rep would not comply with my request, talked over me, did not listen or care about what I was saying and was very rude. How are they allowed to do this?

They seem to have salespeople with little or no guidance. After I mistakenly entered information on their misleading website, two calls were made to me that I ignored. Shortly thereafter, a third call was received where I requested they stop calling. That did not stop them as there were both a fourth and fifth call. I requested to speak with a supervisor on the fifth call but the representative would not connect me to one. They promised that I would be put on a no-call list but it may take up to 30 days to be effective.

I had the BEST service and solution to Medicare Insurance! My agent, Jill, was thorough, knowledgeable, friendly, yet totally professional. She did NOT try to SELL me anything, rather imparted so much knowledge about maneuvering Medicare Advantages vs. Supplemental Insurance. I thought I had done my homework, but what I thought I was secure in in this area was sorely lacking. After learning about ALL the options available and what is best for ME, I purchased a plan. Much to my delight, I mentioned the name of the insurance company to friends. They ALL said that this company is actually rated # 1 along with just ONE other company. Happy? You bet I am!

I can relate to just about each complaint. I'm also on the, Do Not Call list. TZ does not care. So, I now have RoboCall app. So, I dont hear the ring now. But, they have called 3 times already today. But, I have an app for that. With all the medicare calls since October. In which don't leave messages, so when I called several numbers back, guess what, the phones were all out of business, Suprise! In one day I had received 47 calls of this type. Something needs done with these aggravating Medicare calls. This is what TZ was calling for. Every year from September 15 till November 7 the calls are unreal. Maybe 10 has left messages. The other 500 dont. Help the senior citizens before, fall of 2021, PLEASE

I was contacted by Tz insurance solutions Late friday afternoon. Told caller I had *** and a better policy. That if I wanted service I would contact. The number they called from was *** The calls started immediately and went into the night. first by a man then a woman. Each time I blocked the call they called from a different number,I am on the the national Do not call registry. I was also contacted by medicare that someone was fishing for information. Today is Monday and I will begin with Medicare. Tz is committing fraud, does anyone know what they are capable of? Their are 32 reviews on here, how many does it take? I have a broker I have never contacted any insurance company for service. Some one needs to man up and stop this. If you can't stop this I an involving ***. Whatever it takes.

My wife and I have a Medicare Supplement Plan through AARP United Healthcare. We applied for the same coverage from Aetna Insurance through TZ Insurance Solutions. On [protected] at 1:12 p.m., our TZ agent informed us that our applications were submitted and being processed. After further consideration/discussion, my wife and I decided to stay with United Healthcare. We informed our TZ agent on [protected], at 3:26 p.m., of our intentions and asked her to rescind our applications. The TZ agent complained about how this "hurt...really hurt." She then ignored our cancellation instructions, the applications were processed, policies were issued, and Aetna hit our checking account for the premium amounts. She obviously did not want to miss a commission generating event, and our want/needs as mere customers/consumers meant nothing. Steer clear of TZ Insurance Solutions. They deserve zero stars.

My husband was contacted by them in November and everything sounded great and his insurance was to start on December 1 so he stopped his insurance thru his employer on that date. As of today, 12/15, we have not heard a word from the agent, or Aetna as to whether or not he is covered by them. Now we have passed the window to enroll in this type of supplemental insurance without a hefty fee and my husband is without insurance. We have left numerous VM and have sent emails, but no response is received. When I call, because my husband can't while he is at work, they won't even tell me if he has a policy or if his medical card has been mailed. They say it is a HIPAA violation. THAT'S BS! I'm not asking for protected medical information, we just want to know if he has insurance. THEY ARE HORRIBLY IRRESPONSIBLE! I WOULD GIVE THEM NEGATIVE STARS IF THAT WERE POSSIBLE! EXTREMELY DISSATISFIED !

I wouldn't dignify this so called business with even "minus" stars!Constant and persistent calls from "TZ Insurance" - 4 last week - all recorded - I have recorded each and every message left. I never answer. It has been going on for months now.They all different callers, at least they use different names and different call back numbers and they use the same basic theme, such as: They are "calling for [my my *** name and last name], this is (whatever it is that day) I am following up on a request for information about *** health plans in your area. I am calling to discuss how we can lower your *** cost and provide you with any additional information on the benefits you deserve. So please call us at *** (one of many numbers left - they are all different). We look forward to assisting you and hope you are having a great day."I have never requested any information about ***. We have been very happy with what we have had for the last several years. I live in ***. Please tell me how I can stop these calls!Thank you so much.

Wanted to let you know a couple of your employees took advantage of me, their names being *** B (the insurance salesperson) , & ***. I desired dental coverage added onto my ***, *** was the one who assisted me in acquiring a dental option plan added to my plan. Before the end of the 1st session, I verifed twice that I now had dental, she said I did. When I went to use my dental benefits; they couldn't pull me up on the *** portal, so I had to pay over $600 out of pocket. I called *** demanding to speak to ***'s supervisor (***.). He provided *** help, instead he tried to transfer me over to another department so I could enroll in a dental plan, IN WHICH I *** HAVE HAD IN THE BEGINNING. I know all sessions are recorded (which will solidify my complaint). I want reimbursement for the out of pocket expenses I incurred & I want these 2 employees removed from their positions. I've notified *** & filed a complaint. I will also file a complaint with the Complaintsboard.com & anyone else I'm advised to contact. These people think they can make mistakes & just shove it under the customer's rug & blame up, but they will not do it to me. I'm a former police officer & veteran, I know procedure!"

This company has called my law firm 18 times in the last 24 hours looking for someone named ***. They have only left one voice-mail message. j I have no idea who *** is.

All week I've been bombarded with calls from area codes all over the country. My requests to stop have been met with rudeness and verbal abuse. They are all from an overseas call center.. Indian accent, limited English and RUDE.

This business keeps calling me at least once a day interrupting working ours since I have to be available for 10 employees that are continuously reaching out to me. This has cause a lot of business losses and numerous interruptions to my production.They call at difference times during the day and I have lost count on how many times I have asked them not to contact me again.

I received an unwanted and unsolicited spoofed phone call from (***) *** on January 7, and January 20th of 2020 on my cell phone from TZ Insurance trying to sell insurance. I am on the National Do Not Call List and this is a direct violation of the TCPA and TSA. I have attempted to email the company, I want TZ Insurance to contact me via email so we can settle this claim.

I have been getting telemarketing calls from ***. They are associated with TZ Insurance. I only answered one and when I found out that it was telemarketing I hung up. They are almost non-stop, at least 3-4/week. Now I have gotten an email from them.They are not my medical insurance agency of choice. I would like all phone, texts and emails to stop.and please put me on the Do not all list.

The number ***, belonging to TZ Insurance, has called my videophone 10 times between 1/05 & 1/07. No one leaves a message. I am requesting to be put on their internal Do Not Call registry, in addition to my existing registration on National Do Not Call. I am a person with multiple disabilities (including Deafness) and to get up to answer the phone as often as they are calling, only to get there after it stops ringing, is highly inconvenient and borders on harassment.

Nonstop calls for life insurance quotes. I spoke to them once and told them I would contact them if I was interested. I am not interested at this time. I do not want to speak to them again. I have had that experience and it was not pleasant. I looked high and low for an email address. I had a nice letter written to them. Now I am upset. I was taking care of an elderly parent when they called a bit ago. Please put me on the DO NOT CALL registry. I would greatly appreciate it. Thank you, LD

I call a number for health insurance a man named *** sign me up I was told if I didn't get my package within two weeks to call which I have done and still doing for almost a month all I keep getting is a voicemail leave name and number someone will reach out in 24 hours which never happen I tried calling the number *** gave me to call him directly if I have any issues but it asked for an extension # which he fell to give me so because of this I wasn't able to pay for my meds so whatever was done I'm no longer able to afford my meds without insurance it'll cost me almost 500 dollars

I was getting a phone call continuously over and over but did not answer. it had just a city listed. when I finally answered it was a call about medicare insurance, she proceded to ask me questions about what insurance I had and then about the medicare advantage plan thru *** , It took abou30 minutes for her to explain it all. then asked me if I wanted to enroll. I hesitated but then I said yes I will get it, Then she came back and said I was not eligible for it. she explained that I was not on mediaid or getting support from anyone. she then said she would call October so that I could get it then. I want this company to take all the information ,SS#, medicare card# medicines I take, and clear out that information.from their records..

TODAY JUNE 17,2021 RECEIVED A CALL FROM TZ INS AND IT'S NOT THE FIRST ONE..I HAVE BEEN GETTING SEVERAL CALL SAYING THEY ARE *** HELPLINES ( NOT TRUE) THEY ALSO ADVERTISE ON TV..*** KNOWS NOTHING ABOUT THEM..SOME OF THE CALLS HAVE STOPPED OR SLOWED DOWN BUT THEN TZ INS STARTED CALLING, I DID NOT REQUEST THEM TO CALL ME, NOW THEY CALL AND WHEN YOU ASK WHO THEY ARE OR REQUEST THEM TO STOP CALLING THEY IMMEDIATELY TURN YOU OVER TO ONE OF THEIR SO CALLED SPECIALISTS..I DID NOT REQUEST THIS AND THEY HAVE NO RIGHT TO DO AND SAY WHAT THEY DO..I TOO AM ON THE DO NOT CALL LIST..THIS IS HARRASSMENT PLUS IT MAKES YOU NOT ABLE TO ANSWER YOUR PHONE..THIS HAS TO STOP..DO I HAVE TO DISCONTINUE MY PHONE SERVICE SINCE IT SEEMS OUT OF CONTROL WITH TZ INS...YES I HAVE SOME OF THE RECORDED MESSAGES THEY HAVE LEFT...I HAVE READ SOME OF THE COMPLAINTS AND I FEEL TZ INS IS BLOWING EVERYONE OFF AND LYING.I KNOW I AM ONE OF THEIR VICTIMS...M.

TZ Insurance Solutions is advertising on TV ads & on the Internet at *** & phone number , that states TZ Insurance Solutions owns this business & states is providing insurance for final expenses with guaranteed acceptance if within age group of 45 to 85 years old. It does not give you name of business on TV ad until last few seconds & only shows ***. When go to website, the web address immediately changes to *** & only by going to bottom of webpage in small print are you finally told the product sold is whole life insurance; not final expense insurance as typically sold! Also finally tells you that TZ Insurance Solutions is only intermediary that directs customers to third party partners! Then it finally tells you that Simplified Life Insurance coverage is subject to acceptance by insurer, rather than guaranteed acceptance as advertised. As you can see there are multiple layers of deception by TZ Insurance Solutions in advertising this product they clearly identify they own.

I have received several annoying automatic dialed phone calls from Tranzact in violation of the TCPA. These calls are coming in to my phone number that has been on the DO NOT CALL REGISTRY since 2006. These are spoofed calls as they show on my Caller ID that they coming from my Southern California local area code (***). I have no relationship with Tranzact and have not provided Tranzact written consent to call as is required for them to call me. At first, when the calls began, I informed them to put me on their do not call list without asking who they were hoping they would stop calling, but that did not work. Then, in order to find out exactly who they were so I could take some action to stop the calls, I stayed on one of the calls. On February 29 at 11:46 am I received a call from "Trubridge " as it reads on my Caller ID and spoke with a representative named Jason S who told me that he was calling from Tranzact in Ohio (definitely not my local area code 714) about Medicare insurance benefits. During the call Jason confirmed to me that that Tranzact's headquarters was in Fort Lee, NJ and that Tranzact was recently purchased by *** among other things.