Menu
Categories
Write a review
File a complaint
Sign Up
Write a review
File a complaint
CB Insurance Services State Farm Homeowner insurance claim
State Farm

State Farm review: Homeowner insurance claim

C
Author of the review
4:53 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have been a State Farm customer for over 30 years. On March 28, 2025, our town had a severe thunderstorm along with hail. Seeing neighbors getting new roofs due to hail damage, I had a contractor (with over 20 years’ experience in roofing) come to my home to inspect and he verified we had hail damage. I called State Farm and filed a claim. SF sent an inspector out (Maure Tiller) and our contractor walked with Mr. Tiller on the roof and pointed out the damage. Mr. Tiller was inattentive and just short of being hostile with our contractor. Mr. Tiller stated (but never took pictures) there was no damage. Our contractor then was able to get Mr. Tiller to look again, and Mr. Tiller now agreed there was gutter and vent damage but still denies that the damage to the roof was caused by hail, thus denying the roof claim. Mr. Tiller agreed to have State Farm pay us for the gutters and vents. This was all confusing and seemed wrong in all aspects, so I contacted State Farm for a reinspection with a different adjuster. State Farm stated they don’t do reinspection, and we needed to email pictures to show our cause. Our contractor sent in 15 photos of the damage and WITHIN ONE HOUR the claims department shot back a denied claim saying the adjuster saw no damage. However, here’s the kick in the pants, this adjuster was the SAME ADJUSTER, Maure Tiller! Did State Farm think this adjuster, who was almost hostile to begin with, is going to say, "Oops"? How idiotic is State Farm to do business this way? How could we have damage to our vents and gutters, but the 15 pictures supposedly show no damage to the roof?

Desired outcome: Full roof replacement in accordance with our Homeowner's Policy.

Confidential Information Hidden: This section contains confidential information visible to verified State Farm representatives only. If you are affiliated with State Farm, please claim your business to access these details.

State Farm - Homeowner insurance claim - Photo 1
State Farm - Homeowner insurance claim - Photo 2
State Farm - Homeowner insurance claim - Photo 3
State Farm - Homeowner insurance claim - Photo 4
State Farm - Homeowner insurance claim - Photo 5
State Farm - Homeowner insurance claim - Photo 6
State Farm - Homeowner insurance claim - Photo 7
State Farm - Homeowner insurance claim - Photo 8
State Farm - Homeowner insurance claim - Photo 9
State Farm - Homeowner insurance claim - Photo 10
State Farm - Homeowner insurance claim - Photo 11
State Farm - Homeowner insurance claim - Photo 12
State Farm - Homeowner insurance claim - Photo 13
State Farm - Homeowner insurance claim - Photo 14
State Farm - Homeowner insurance claim - Photo 15
State Farm - Homeowner insurance claim - Photo 16
View 0 more photos
More
Send message
Copy link
Report
0 comments
Add a comment

More State Farm reviews & complaints

State Farm - state farm will not cover my sewer pipe break 13
State Farm - will not pay claims 42
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - renters insurance 5
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - negligence and unprofessionalism 12
State Farm - wind and hail roof damage 6
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - denied my claim 1
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
State Farm - Denied claim/unfair claim handling
State Farm - Communication 1
State Farm - customer service & policy
State Farm - abandonment 7
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
View all State Farm reviews and complaints

  1. State Farm Contacts

  2. State Farm phone numbers
    +1 (855) 733-7333
    Click up if you have successfully reached State Farm by calling +1 (855) 733-7333 phone number 1 1 users reported that they have successfully reached State Farm by calling +1 (855) 733-7333 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (855) 733-7333 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (855) 733-7333 phone number
    100%
    Confidence score
    Customer Service
    +1 (800) 782-8332
    Click up if you have successfully reached State Farm by calling +1 (800) 782-8332 phone number 1 1 users reported that they have successfully reached State Farm by calling +1 (800) 782-8332 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 782-8332 phone number 3 3 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 782-8332 phone number
    Customer Service
    +1 (888) 559-1922
    Click up if you have successfully reached State Farm by calling +1 (888) 559-1922 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (888) 559-1922 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (888) 559-1922 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (888) 559-1922 phone number
    Technical Issues
    +1 (877) 627-5757
    Click up if you have successfully reached State Farm by calling +1 (877) 627-5757 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 627-5757 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 627-5757 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 627-5757 phone number
    Emergency Road Service
    +1 (800) 440-0998
    Click up if you have successfully reached State Farm by calling +1 (800) 440-0998 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (800) 440-0998 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 440-0998 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 440-0998 phone number
    Insurance Payments
    +1 (877) 734-2265
    Click up if you have successfully reached State Farm by calling +1 (877) 734-2265 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 734-2265 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 734-2265 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 734-2265 phone number
    State Farm Bank Accounts
    +1 (877) 734-8472
    Click up if you have successfully reached State Farm by calling +1 (877) 734-8472 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 734-8472 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 734-8472 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 734-8472 phone number
    Credit Cards
    +1 (800) 447-4930
    Click up if you have successfully reached State Farm by calling +1 (800) 447-4930 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (800) 447-4930 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 447-4930 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 447-4930 phone number
    Mutual Funds Accounts
    +1 (877) 659-1570
    Click up if you have successfully reached State Farm by calling +1 (877) 659-1570 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (877) 659-1570 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (877) 659-1570 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (877) 659-1570 phone number
    Canada
    +1 (800) 782-8376
    Click up if you have successfully reached State Farm by calling +1 (800) 782-8376 phone number 0 0 users reported that they have successfully reached State Farm by calling +1 (800) 782-8376 phone number Click down if you have unsuccessfully reached State Farm by calling +1 (800) 782-8376 phone number 0 0 users reported that they have UNsuccessfully reached State Farm by calling +1 (800) 782-8376 phone number
    Customer Service
    More phone numbers
  3. State Farm emails
  4. State Farm address
    One State Farm Plaza, Bloomington, Illinois, 61710, United States
  5. State Farm social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 11, 2025
  7. View all State Farm contacts
State Farm Category
State Farm is ranked 4 among 424 companies in the Insurance Services category
#02 Progressive Casualty Insurance Progressive Casualty Insurance #03 American International Group [AIG] American International Group [AIG] #04 State Farm State Farm #05 GEICO GEICO #06 Cigna International Cigna International

Most discussed complaints

Auto insurance refund.
2
(opinions to this review)
 Roof
1
(opinions to this review)
 Claims for kitchen and floor repair
1
(opinions to this review)
 Claim resolution problems-no communication from state farm
1
(opinions to this review)
 state farm takes your money but doesn't pay!
1
(opinions to this review)
State Farm Alternatives
Choice Home Warranty 1364 reviews Fidelity & Guaranty Life 15 reviews Allstate Insurance 496 reviews Wholesale Warranties 7 reviews SmartMatch Insurance Agency 16 reviews