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Liberty Mutual Insurance

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Liberty Mutual Insurance Customer Service Contacts

+1 800 426 9898 (Roadside Assistance (24/7)
+1 800 295 3428 (Customer Service)
175 Berkeley Street
Boston, Massachusetts
United States - 02116
Mon8:00 AM - 10:00 PM
Tue8:00 AM - 10:00 PM
Wed8:00 AM - 10:00 PM
Thu8:00 AM - 10:00 PM
Fri8:00 AM - 10:00 PM
Sat8:00 AM - 8:00 PM
Sun11:00 AM - 5:00 PM
Mailing Address
100 Liberty Way, Dover, NH 03820 is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Liberty Mutual Insurance Customer Service. Initial Liberty Mutual Insurance complaints should be directed to their team directly. You can find contact details for Liberty Mutual Insurance above. is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Liberty Mutual Insurance. Discuss the issues you have had with Liberty Mutual Insurance and work with their customer service team to find a resolution.

Complaints & Reviews

Liberty Mutual InsuranceHomeowners Insurance

My home has been insured by Liberty Mutual for 30 years. In those 30 years I have had 1 claim. I am moving to Fort Mill, SC next month and have tried to get Liberty Mutual there. They stated that I was not approved by underwriting. One claim in 30 years and this is how they treat their customers. Those commercials on TV are nothing but a bunch of BS.

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    Liberty Mutual InsuranceThe person who is working on my case will not return my call back at all

    I'm very disappointed because this accident took place on 11/08/20, I don't even have a rental car and I'm lossing my patience, I don't no what else to do it's been a whole month when it all happened, I don't even know if someone has looked at my car damages I'm clueless what is the issue, case # [protected] my car is in this lot EXPRO AUTO COLLISION 940 HWY 6 SOUTH TX 77079, this is my cellphone [protected] email [protected]

    The person who is working on my case will not return my call back at all
    The person who is working on my case will not return my call back at all

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      Dec 03, 2020

      Liberty Mutual Insurance — Home and auto insurance

      This company Liberty Mutual added someone to my insurance policy without my consent, never talking to me on...

      Dec 01, 2020

      Liberty Mutual Insurance — Refusal to repair my vehicle caused by their insured drunk driver

      On 15 november a drunk driver insured liberty mutual hit my home, doing extensive damage to my garage and...

      Sep 21, 2020

      Liberty Mutual Insurance / Safeco — Claims process

      My name is Jeromia Jones. I was a Liberty Mutual policy holder until last month. In August 1st 2020, I wa...

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      Sep 16, 2020

      Liberty Mutual Insurance — Service not provided

      Attention Liberty Mutual Insurance Company, My name is Michael Wilkinson and I am a policy holder with your...

      Sep 10, 2020

      Liberty Mutual Insurance — Surety bond not paid as promised

      American Home Shield AHS refused to honor our warranty claim. Contract # [protected] Work Order #: [protected]...

      Blue Bell
      Aug 31, 2020

      Liberty Mutual Insurance — Claim process

      My wife hit a deer with her car we filed a report with the Highway Patrol and contacted the Clims number on...

      Aug 04, 2020

      Liberty Mutual Insurance — Home policy

      Due to the weather a huge tree had fallen unto our home and these people are so unprofessional and...

      Jul 24, 2020

      Liberty Mutual Insurance — Homeowners insurance with liberty mutual

      I had two policies with liberty mutual insurance: one for my condo and one for a townhouse a few blocks away...

      Jul 07, 2020

      Liberty Mutual Insurance — Portion of auto repair estimate denied based on third party opinion

      Liberty Mutual would not send their inspector to look at our vehicle based on Liberty's COVID policy...

      Liberty Mutual InsuranceHome owners denied claim

      I filed a claim for roof hail damage. Contractor and adjuster agree I have hail and wind damage, no contest with the fact I sustained damage. Adjuster denies claim saying the hail report he has showed hail longer than 365 days ago.
      I dont have 365 day language in my policy, they deny it anyway.
      I find a hail report that shows hail at my house within the 365 day period and they still refuse to honor my claim for damage.
      I've been a customer for 28 years, I've filed 2 claims and I've been screwed both times. Worst insurance company ever!

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        Jan 06, 2020

        Liberty Mutual Insurance — tv commercials

        Does the "man" who participates in the tv commercials, wearing the yellow shirt and with a large bird (emu?...

        Jan 02, 2020

        Liberty Mutual Insurance — auto and home insurance

        This complaint is being sent to both Liberty Mutual and the Wisconsin Officer of the Commissioner of...

        Dec 02, 2019

        Liberty Mutual Insurance — claims process

        DOI 10/23/19, Claim #[protected]-017750 Dersingham Drive Sacramento, CA 95829 I filed a claim on 10/23/19 for...

        Liberty Mutual Insurancebusiness insurance

        Insurance agent told me that my commercial auto listed on my insurance would be fully covered. I had 1 million in General Liability, 1 million Umbrella and 1 million commercial auto. Turns out after wrecking the commercial auto by striking a deer that I had 1 million in liability auto insurance. Pay almost 400 per month for business insurance and now they refuse to cover a 20 yr old vehicle. I was flat lied to by the agent that sold me the policies and no one will do anything about it. I am out a tow bill of 150.00 and 250 per week on a rental. This has cost me lost work time and contracts not to mention money. All because Liberty Mutual wants to take money from small business owners, yet they dont want to pay up when you need the insurance.

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          Liberty Mutual Insuranceauto insurance pricing

          I signed up for auto and renter's insurance that were applied a discount for bundling.

          However, the starting date was two weeks later than I requested. When I called back to make the change, I was charged $120 more than the original quote.

          Consequently, I cancelled before the policy went into effect. And hopefully, I will be getting my refund.

          I think this is outrageous and a perfect example of price gouging. All the bogus excuses given to me were disgraceful.

          If you want to stay in business, you need to be more considerate of your customers.

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            Nov 06, 2019

            Liberty Mutual Insurance — claim settlement claim#:[protected]-02

            Date of accident 7/27/2019 Your Safeco insured backed into my truck from a parked spot in front of a...

            Nov 06, 2019

            Liberty Mutual Insurance — claims denial

            I hired someone to power wash my house. The solution he used must have been far too strong because I could...

            Nov 06, 2019

            Liberty Mutual Insurance — car insurance

            To who this concerns, Including Liberty mutual, All of you should understand this accident has effected me...

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