Sonic Drive-In
Reviews and Complaints

The Sonic at Cedar Springs Rd & Inwood in Dallas. Repeated the order back to me 4 times & got it wrong all four times. We hot the jackpot on the 5th try. Got to the window. The attendant dutifully repeats my order, and WRONG. I repeat it to her yet again. She hands me the order & my credit card & tells me the receipts in the bag. Want to guess how it turned out? Yup, order was wrong & no receipt.

So I just got back from sonic ( 3955 alpine ave nw Comstock park, MI 49321) where I got the worst service I have ever gotten anywhere!
Heres how it went..
I pulled up to the car hop slot, ordered my food & drinks, which the lady could not hear clearly because she was screaming everything back to me. And seemed as if she didn't know the menu or something. she was very confused, and kept screwing my order up. I had her repeat the order back to me SIX times before she finally got it correct. So then the car hop comes out, brings me my food, custard, and frozen cherry limeade (so I thought), and I just so happened to notice that the slush was green instead of red so I questioned it. The lady had rang up the wrong order after I repeated it to her six times and she repeated it back to me correctly.
I told the carhop (I believe her name was tinker bell) that it was the wrong item and asked for her to please fix it. She continued to tell me there was "absolutely nothing" she could do & that in order for her to fix it for me I had to pay an extra 25 cents to get the correct thing that I ordered (sorry I know its not your fault I just wanna make sure you get what I'm saying here). So I was confused and questioned why I had to pay an additional amount when it was one of her employees that messed the order up? and she was an absolute brat, she was so rude! swearing at me, telling me to pay for it or leave. So I tell her this is ridiculous and she is being a child over 25 cents so I tell her I will pay. But ofcourse I wasn't going to give her my credit card or my drink, I was going to go through the drive through to get my order fixed (in fear she might contaminate it), so thats what I did. I went to the drive thru, there was a little bit of a line, so I finally get up to where you order and her knowing it was me has the audacity to tell me that its midnight and they are closed and that she can not help me. I didn't mind anything she said and continued in the line. finally my turn at the window, this lady shuts the window and locks its, she locked the window and refused to serve me. as the other employees are laughing in the background. after I did absolutely nothing wrong (yes may have been a bit rude but wouldn't you have been?!?) I wasn't taking no for an answer so I sat there and waited until someone stopped being a child and came to the window, even honked a few times. waited a good 5 minutes.. nothing. then finally an older lady came to the window and fixed me issue and did not charge me. Last time I checked a customers satisfaction is more important than 25 cents. Ive had orders fixed a few other times at this location with no problem, but this "tinker bell" gave me heck. This is not okay, and I am not happy about it! Please let me know how you are going to fix this problem! Thanks!
I am not even trying to ask for free stuff here, I am just absolutely baffled by this employees behavior and I hope she gets fired! thats what I would like to see happen. Along with a refund, and a few free coupons sent to my house.

Feel free to call me if you need to speak further (: [protected]

I am sick of going into work and having the manager John and the new GM Brenden treat me with very little respect and do everything they can to try and make me quit. Ever since they found out I was pregnant I have gotten absolutely no respect and they are taking things out on me that aren't my fault. Like today when I showed up for my shift the shift manager decided to take it upon himself to yell at me for standing outside to put on my apron & my hat. Something that just last week he had said something to me about. He said not to come in and clock in unless I'm ready to work. And today I do the same thing I've been doing since you said something to me about it and I stood outside and got ready walked in and he told me to just go home. Now ever since they found out that I'm pregnant they have given me less hours they treat me with no respect and they're doing everything they can to push me to the point where I quit. It's against the law for them to fire me without probable cause. But I'm sure if they figure a way to get me to quit then it doesn't come back on them. That's not right and I'm not going to stand for it. Something needs to be done or I'm going to have channel 7 come in and do one of their business ethics stories...

On Thursday July 6 2017 at approximately 9:40 pm my husband and I pulled into the drive thru at the Crawfordville Florida Sonic. On the order post is a sign saying holler when ready to order box is broken. .finally after yelling 3 times a voice comd on and said please wait we'll be right with you. .in the meantime the car behind goes around me and leaves .After 15 minutes of waiting no one even attemted to take our order .We left and found a business that was more than happy to take our order

I looked on line to see what time the sonic by my home closes it said 12am. Me and my hubby went all we wanted was two ice creams cones and a cherry coke. So we pulled up at 11pm and there was about 10 other cars there as well so I pushed the button to order and the lady said we are closed now and she shut off the lights out side I told her honey we was here before you shut the lights off and it said you are open until 12 am on line not 11 and she was very rude and said I said we are closed now an shut the speaker off very rude. I think she could have been a little nicer about it and not so rude about it all. I am a secret shopper and I will not give them a good review and make sure all and every body knows what happen because sonic has been around a long time and if the people in charge act this way to people it is very bad to bussiness and I never want to go back there again just to rude and that was the management who do you go to. It was at 8045 forrest lane dallas texas 75243 phone # [protected] 7/7/17. Friday night. She said her name was maria but only you will know when you check to see who was working that night.

I believe there names were Sammi, and Summer. I came through the drive thru and they both were just very rude. No professionalism at all. They sat on their phone the whole time! Terrible attitude! Will never return to this establishment ever again and will make sure to tell family and friends to never waste their time or money at thus restraunt as well!

I was driving through drive thru to order food around 8 on Wednesday the July the 5th, and a lady, I think her name was Kayla I couldn't really hear through the speaker, but she wore glasses and was a bit big when I saw her at the window when I drove up. I was ordering a burger I don't know if the lady forgot to cover her headset or something, but I distinctly heard her mock me for asking what was on a burger and then continued by calling me the word "pendeja" and laughed. I was completely shocked when I heard it as I have always had a good image of sonic, but when I drove up to the window she made it seem like she didn't say anything at all. I would've said something to her then, but I would much rather report it, as this is not good customer service and that's not how I believe any customer should be treated.

I went through the drive thru around 10 after I got off of work. I ordered some Mozerella Sticks and none of them had cheese. I am not sure who deals with these (pre packaged or whatnot) but i had 0/4 of my sticks with cheese. I usually do not complain but I was very hungry :( If there is any way this could be checked for future customers, I'm sure this would be appreciated.

On 7/6/17 at around 315 I went threw the drive threw with my family and was wanting to order some slushy and I asked the lady what kinds you all had cause i could not see them and even stated that to her. Het reply was anything u want. I asked about one kind and u didnt have it so instead of her reading them off to me i got one and we needed a total of 4... poor action on your worker and some very up kids. McDonald got our money.

On July 4th at approximately 8:45 PM we pulled up to the drive thru window, it took over 5 minutes for the lady to take our order, she only got half of I and it had to be repeated twice a small banana custard and a large strawberry shake. Pulled around to the pick up window. She told us our order and price. We gave her the money and while she was making change she was singing whatever was playing in the background. No communication with the customer only singing and handing back the change. About 15 minutes later she handed out the strawberry shake, shut the window, opened window back up and asked "Do you still want the banana custard" Well yes that's what we ordered, about 5 minutes later she handed it out the window and we had to ask for a spoon. The place was not that busy, I do believe they need more training in customer service and how to communicate with customers, was very dissatisfied with her. Flo Seaman, Gladstone, Il.

I am a former employee for Sonic in Marlin tx 76661, , the manager (Amanda) and the crew leader ( James) are in a relationship she currently pregnant by him she show's favoritism when it comes to him he smoke drugs while working it's fine with her she never complained about that.. I do not think it's fair to have a relationship with a worker especially a supervisor & a regular crew leader he gets away with everything she currently fired me because of thing he has done no verbal warning no Right up just fired me and cursed my mom out in the process I know it's against the law to have relationship with employees if your a higher rank and is willing to go up higher if I have to if something not done about it my family has spoken with our attorney and he stated we have a case for (1) relationship with an employee..(2) termination with no verbal or written warning I'm hoping this will make changes if not I will see you guys in court I live Sonic it's a very great place to work but it's so unprofessional at the Sonic in marlin tx when the Supervisor (Amanda) gets upset she yells and curse instead of talking to her employee like they are human people I also have footage of the way things a handle there & it's very unpleasant thanks for your time ___per former employee...
PS. it's a family run business and no rules are followed when I comes to the brother the sister and the mother

I was working for Sonic drive-in in Rockport Texas when I was wrongfully fired. One of the managers that is still there. When I was hired she has done everything to cause me to quit or get fired I was always getting yelled at by her and degrated by her and her daughter who repeatedly called me stupid and the manger who hired me would not listen to one word when I tried to explain everything

On July 3, 2017 I tried for the 3rd time to allow the Sonic Drive in in Richardson, TX get my order corrected. On a previous date I placed an order and the order was not correct or as I ordered it. I spoke with Oscar the supervisor, who promised that upon my next visit he would add the corrected items as they should have been initially. Well, I was charged for the items on the 2nd visit. So once again I called Oscar, and once again, promised on the next visit it would be corrected. Well that was today. I received the initial items corrected, but Oscar forgot some of the additional items I ordered today! Is this a joke? can this store not ever get an order correct the 1st time?

I arrived at sonic at 9:45pm, I sat in stall 28, for 15 minutes I pushed the button and no one answered, other cars pulled in and I could hear them ordering, I then moved to stall 27, after 10 minutes someone answered, they were out of everything so I settled for something I didn't even want but wasn't leaving empty handed after all that wait, at 10:45 my order came out, I asked for a drink holder and they were out, of that too, the milkshakes were melted and warm and 3/4ths full, as if they had been sitting for a while, they were not worth my time or money, I frequently visit Sonic but this was just unacceptable.. I tried to call them but no one answered...

Hello my name is Jasmin Ramos i have been in the customer service industry for about 10 years and let me tell you you need a lot of help at your sonic on Blackstone ave in fresno, Ca. I was there at about 9:30 pm on 7/02/17 first of all 1/2 of your order window pos dont work, i understand its busy but took 10min to get our order taken was as simple as it could be, a guy came took our order cuz the windows to order dont work and i ordered a Med oreo banana shake and a med reg strawberrie slush with 1 extra strawberry and it was happy hour so my order should not have been more than $4, so about 25 min later they bring me drinks a med oreo banana shake and they brought a med strawberry shake with 2x strawberry so it was wrong then i told them it was wrong and asked to get what i ordered and the girl told me that they where really busy and she would ask her manager so then about 10 min later she comes out with my melted med oreo banana shake and she brought ne a L strawberry slush with a ton of strawberries a lill to much super sweet and then tells me that because they brought me a big with xtra strawberries but i still had to pay the two shakes and by the way was disgusting because it was melted ice cream and a super sweet drink so i was so upset i decided i would deal with it today now i did not drink the drinks so i would like my money back for such unprofessional people working there and because im a server myself i know this was so wrong, i was not mean or angry then i was just wanting what i ordered, will be expecting to hear from someone soon. Thank you

We have been going there for over 2 years at least 3-4 times a week for the great tea . Well the past week we have gone for our unsweetened tea and it was very nasty tasting .Tasted old and just nasty. Than the icing on this issue was yesterday when we went to our shock there was very very little ice in the glass. By the time we got home there was no ice left . We only live about 1 1/2 miles from there. We usually have ice in there for a few hours. We don;'t know if you guys have new workers in there or what but we are very disappointed. Than my tea
i always get the lemon that comes with the tea. I do not
pay extra. Well yesterday the lemon was so small a sliver not even an inch long and very very thin. Another issue is the wrong phone number on the listing page there phone number should be [protected] instead the telephone number listed is a wal mart phone number. Wal mart was kind enough to give me the right number. I called and spoke to someone at sonic and let them know but the young lady told me oh they knew it was a wrong phone number but they can't do anything about it . What is that ? can't or won't ? people in our town love sonic but if the quality of the items go down and service continues to be rude the doors will have to shut because people will not like this place .Please straighten out this place before more people will be going other places ! thanks !

6/28/2017 16:31 I like to stop at Mountain Home Sonic rather than other fast food because of the service and food have been very good for me. Above time I was treating my 83 yr old mother to the new concretes as she not able to drive. No problem with food or service, but why are you the only business in town to charge 50 cents for glass of water? My mother needed to take medication with water. All needed was couple of swallows so could enjoy her ice cream. I had spent almost $10 and still required to pay for water ! We were not under a water ban in Mountain Home, AR.

Ordered a junior double cheese burger, dry, pickles only with extra pickles. I stopped at a convenience store next door to utilize their microwave -- the burger meat patties were black and luke warm. The bun was refrigerator cold as was the cheese and pickles ... obviously no cooking had been recently done to meat nor to the bun Receipt info. : Remote order device 12. Tray 2. 85 Crystal. Chk. 187. Stall. June 28, 2017. 3:09PM. (Hominy, OK)

On Sunday, June 25th at 3:30 p.m., I waited longer than expected at the drive-through(zero cars in front of me), and placed my usual happy hour order...diet cherry limeade. The female attendant stated that we do not have diet cherry limeade. I'm confused? I reordered, thinking she was confused and got the same reply. I then asked for ANY diet limeade... was told no diet limeades. Still confused? Asked attendant that they surely had diet sprite or zero? Response, "no we do not." My response, "thanks & bye!"

I ordered an ocean water slush and received it and placed it in my cup holder not knowing there was a small hole in the bottom of the cup. As I was driving home still unaware of the hole, I pulled in my neighborhood and finally picked the drink up to take a sip and my cup holder was full of liquid and it went all over me when I picked it up and went all over my carpet In my jeep. Now my carpet is blue stained. You may ask why I decided to not drink it till then and that's because my jeep is a stick shift so I have to use both hands to drive. This is not acceptable. Cups should be checked for holes or cracks. I want something done about this. I just had the inside of my jeep cleaned the day of the accident before this happened. Please feel free to look at the pictures. Thank you.