Sonic Drive-In
reviews and complaints

on Saturday 6/10/17 at 8:20pm at the Drive up ordering screen, I could not make out the words on menu as print was way to small to make out, so I ask rep taking order if she could please just let me know what was 1/2 off at the moment as I could not make out menu, her response was for me to read the menu, I said excuse me, then she repeated it, so I said I could not make it out could you please explain to me what was 1/2 off at the moment, she again said to read the menu and that she did not know what was 1/2 off, at that point I requested to speak to a manager, she stated that she was a manager I asked her name she said, Taylor Rodgers from Ranallstown store. I asked her to please find out for me and 2 minutes later she returned and with an extreme attitude told me shakes and ice cream slushes, so I then proceeded to place my order which I clearly said 2 small shakes 1 small slush ice 1 medium slush order of mozzarella sticks 2 corn dogs and a chili dog, when I got to Window it was a different person, I could tell by the way better attitude she had and tone in voice, after I paid the receipt had my order wrong so I mentioned it to young lady and she informed me that she would have to refund and recharge my card which I was not willing to do so I told her to just give me what they charged me with at that point the Manager who took my order started to talk about me right in front of me and my children about how I didn't order a chili dog and I wanted medium not small and how I had an attitude, so I knocked on window told her that if she wanted to address me I was right here and would prefer her to do so in my face, I told her she was unprofessional and very rude and that she was being paid to provide customer service not customers attitude, she the said she never got an attitude with me, then another manager came up to deescalate the situation and I told her that she is a representation of your company and of the staff as she is in position of leadership and that is what she shows her staff to be acceptable behavior and that is gong to cause further issues for your company, after that experience I will never again subject myself or my children to be disrespected in that manner at an establishment I am spending my hard earn money at, she needs to be address immediately and I deserve an apology.

9:51 AM April Fanning General Manager Wesley Chapel #5078 chk #18
Pull in to location the only customer there and all employees are hanging out out side pull up to drive through to order wait a few minutes for some one to speak order our food a Chicago dog and a sausage toaster pull around to pay and wait 15 minutes I pay with a debit card and finally leave get to my job open food Chicago dog is a mess and thrown together and open sausage toaster sandwich no sausage Im working so I can't go back so that night or next day I send an email. Finally get a response and I am told by manager she canot refund money to my card I must go there to get it which is an hour away from my home so I ask for contact info of her superior. She refuses to give any info to me and says that they will call me and no one has tried to contact me back here is her email replies to me

Good Morning I'm sorry to hear that we messed up your food and the long wait was because we had to wait for your hot dog to cook. I also wanted to explain that on the bottom of every receipt it says what the change would be if the guest pays with cash. I'm very sorry and would love it if you would come back for a free meal on us.
April Fanning
General Manager
Wesley Chapel #5078
[protected]

Yea no thanks Im not interested also I won't be in westly chapel for a while I just want a refund

I have no problem giving you the refund but it would be a cash refund so I would need you to come get. Very sorry
This is when I called her directly and was told the computers would not let her refund money back to my card and that I have to go there if I want my money back so I ask for some ones info that is above her a superior she would info give me any info so I called 1 800! On receipt talked to a customer service person who told me they would be in contact and would call me back so for they have not then I found this on the sonic drive in web page
We can refund credit or debit card charges either directly to your bank or credit account or load the balance (if over $5) to a My Sonic card.

When you have the information ready, please call or visit the location where the issue was encountered. And e mailed it to her and still no reply
I want my money back and she should personally apologize

Every time I place an order out of 50% out of 100% ofmy food is always incorrect. This has been going on for many years and I will take my business elsewhere. Everytime I call with the incorrect order I'm always told to bring it back. Well the thing is I don't have time to drive back to return the food item or items so they can get it right the second time. Customer service should be correct as soon as the customer place the order and turns and in to the Cook and then prepare with food being hot and ready for the customer. Customer should always be satisfied when leaving your store

Visited you red lion pa store with my family that met up there..placed our order and after 20 plus minutes after customers that arrived after us got there food we question mgr..told him we ordered a dog and 5 shakes. He replied back we are very slow tonight. ..Asked but why are people getting there food before us. He came out with a receipt asking if it was our order which it wasn't. Told him again what the order was ...So after another 10 minutes went up again 2 minutes later he came out with my refunded order and said I was disrespectful. .and he wouldn't serve us...very first time to visit your restaurant. And will be all my family's that were with me...then to see the fb reviews on this place I would of never visited it.

Stopped at drive thru for a shake and soft drink. Drive thru girl said, "Order when you're ready."
I started ordering and she said... "Can I take your order?"
I said my order 2x but she was not responding or answering. I drove toward the drive thru window and a mexican girl with a ponytail flung the window open. I started telling her what I wanted and she turned around and started laughing with her 4 co workers. There were 3 whole cars in the lot, so I am sure this girl could've taken my order the first 3 times I gave it. She obviously needs an in service on proper customer service. I manage employees and if my employees treated customers the way she treated me, I WOULD FIRE THEM. You must have low expectations of your employees.
How difficult is it to take an order for a shake and soft drink, prepare it, and act appropriately toward your customer? On my 5th attempt to place my order, she said, "Well I said I'll take your order!" I said, "No you won't." Then I drove off.
I will blog about your poor customer service. I also will contact the health department. Your employees DO NOT wash their hands. You could be spreading hepatitis and God knows what else.

Nicki Duncan

I was at sonic in corpus christi tx on south staples and while i was driving home i felt something hit my tongue. Thinking it was a grain from the tea i took it out with my fingers and saw it was a metal flake. I stayed wondering if maybe it was the ice scooper but after examining the cup closer it had metal shaving at the bottom of the cup! So if i get sick or have some kind of stomach or gastrointestinal problem I will be contacting my lawyer
Thanks
Erica Guzman
[protected]
[protected]@yahoo.com

The bathroom, parking lot and general cleanliness of this store is the worst I have ever seen in over 40 years There was an open hole in the wall in the bathroom with insulation hanging out. It had not been cleaned obviously for a long time. Are the employees using this and washing their hands. I could not see inside the of the Kitchen but cannot believe it is any better with the number of bugs, spills, and filth I saw at this location on highway 20 in Putnam Texas There were spills of sweet dried sticky beverages on all sidewalks and parking in front of the ordering / pos boards.

My family always meets together on fridays to eat out and we chose sonic... a big mistake... First problem was i ordered frozen black cherry lemonade. and they brought me a lemonade. the girl who took my order didnt know how to use the register. iI told the guy this was wrong and he brought me a cherry slushy, i told him black cherry. i just gave up . Then my mom got her food and she ordered a 4piece chicken tenders and they only gave her 3. my mom told them and they never tried to fix it, my brother had to go back up there and tell them they owe her a chicken tender . and finally it was fixed, Then i had to make a to go order for kid tht stayed home and i ordered 3 burgers for $1.49 and when i got home and checked them they were so burnt tht u could chipped ur tooth. i know they did it on purpose . very bad service and will never go there again . its just alot of kids and they were cussing and messing around .

Yes well I been noticing at sonic located 3738 s carrier prkwy grand prairie tx 75052. The general manager Jasmine castro can be seen doing drugs with co worker/ manager in car during business hours and caught her plenty of times in restroom with co worker/ manager. This is unprofessional and inexcusable for a gm. Legal action will be taken if Jasmine castro is not terminated. Smoking marijuana during business hours on sonic property with employees is and should be unacceptable to sonic management.

I pulled in to Sonic at 3944 Government Blvd, Mobile, AL 36693, at approximately 8:30 on Friday June 9, 2017. First, after pulling into a stall on the outer ring and looking over the menu for a good five minutes, The Boy comes over the intercom and tells me to move to a closer stall short and abruptly. I Agreed and pulled to a stall right next to the building. Now I had already push the red button at the original and after pulling into the second stall pushed it again. The boy picked up and said something unintelligible. Then disconnected. I push the red button again it was turned off by his apparent disconnection. That procedure repeated in five quick successions. After the 5th one I left. A couple of other customers did the same. The store had a family of three sitting outside and approximately 8 - 10 cars part in stalls.

Food came out cold had cheese stick they was not good at all and got milkshakes which was ok and waited for food long time and was late getting back to work from lunch and my friend Ordered some food to cheese stick and slush which was cold and slush not right still made us pay for our food and manger did not come out and help she did nothing at all

Sonic located at
8100 Geyer springs rd
Little Rock, AR 72209

When I arrived on my lunch break there were about 6 cars in the drive thru and only 2 other cars at stations. I parked in a station. When I tried to order my food the intercom was blaring! Then as I'm trying to order the woman taking my order keeps interrupting me and talking over me. This happened 3 times. It was very rude and frustrating. Once she finally allowed me to order I then sat there waiting for my food for 20 minutes! I only ordered a #1 meal and there were only a few other people there. My food never came and since I didn't want to deal with the terrible employee from earlier I just left and went to the McDonald's across the street. They got me my food in 7 minutes with 12 cars ahead of me in the drive thru. I was still late to work though because of sonic. I will never go there again!

To Whom this may Concern,

Tried to fill out a complaint form online but would not accept my Category no matter what I put in.

Worst my husband and Mother in law ever had.It was 3:49 pm when we got there to get my husband's Dr Pepper on Happy Hour.He ordered Three Cheese burgers two orders of Tater Tots one with Chili and cheese the other with just cheese and also Onion rings, not a good choice at that time of the day.My husband's cheese burger was Cold, meat was Hard as a Rock must have been sitting there all day, my Mother in Laws was ICE COLD and she could not chew it either her Onion Rings were so Sweet she could not eat those or the Tater Tots they were just thrown in the bag upside down the ones with Chili and Cheese they got maybe 5 tots each total not enough chili maybe a teaspoon on top.Had to ask for a Root beer three times before we got it the Dr pepper tasted so bad like no one cleans out the coke machine ...Our dogs would not even touch it either ..My husband was so mad that he just threw away the food..He goes there all the time during Happy Hour..But I think this may not be good I don't know if he will ever go back the place was not that busy either. I work and he didn't want me to cook..Please get some kids in there who cares what they put out..The Cheese burgers were half price but so not worth his time to go get any food today..They need to put out freshly cooked food, don't just slap on a cold hard burger that has been sitting all day, or just throw everything in the bag..Im disappointed for them..Sad The cheese burgers he said tasted so bad he could not eat them..Me I had Ceviche I made glad I did ...

Executive Chef M

Very upset 3rd time we have been there that they didn't take our order went to window and the girls were like they didn't want to take our order and we're so slow so we're I'm line 3rd time they never come on intercom and we asked the girl who come out to car in front of us and instead of taking our order she doesn't has an attitude and tell us we can get out go to window and order we said we just wanted a milkshake she said yea just get out at a window and order well we were in the drive thru if we wanted to do that we would have I don't understand what the problem is? So we went somewhere else and will probably never return with that service nobody should very disappointed

I went to sonic to order 2 items. first item was a malted brownie blast. second item was a heath vanilla concrete custard. I was told they were out of heath and if i wanted anything else. I declined and took a refund. I had paid with a $20 bill and believe i was shorted on my change. It also took the person FOREVER to answer the drive through window and when i pulled up there was 4 people standing around doing nothing. I want to speak to someone about this. This is UNACCEPTABLE.

I went to Sonic today, 6/5/17, on my lunch break. The location of the Sonic was 1135 NE Douglas, Lee's Summit, Missouri 64086. My Check No. was 303 and there is also another number on the bottom of my receipt which is ID#: [protected].

The drive thru had a very long line, so I decided to pull up into a Stall to place my order.

In doing so, my thought was that since I was only placing an order for French Fries and a large Coke, it would be much faster.

I placed my order at 2:58pm according to my receipt and at 3:14pm, I was pushing the red button to inquire what was taking so long to get my order. The person on the other end asked me what I ordered and said it would be right out. It was about another 2 minutes and then I finally received my order of Medium Fries and a large Coke.

I only get 30 minutes for lunch and when I have to wait over 20 minutes to get my lunch, it leaves me no time to eat my lunch.

My family went the Sonic Drive-In Located on hwy 107 in Gravel Ridge, AR around 8:45pm 6/3/17. We ordered two small Oreo Blast one with extra Oreos and a medium Heath/Vanilla custard concrete. My first complaint is that it took entirely to long to get our order, second it didn't feel good at all to spent over $15.00 dollar and not have our cups full as they would normally and besides the few Oreos in one of the blast it only had two and I mean iterally two pieces of Oreos on top. Geez I could have traveled a little further away from home to either Freddie's or DQ for that price. I'm very disappointed with Sonic. This isn't the first dissapointment from this same Sonic.
I do look forward to hearing from your department soon. Thank you.

My family visited sonic tonight which is a Friday night! The place was very busy and it seemed the employees were stress and very aggravated except for one younger female! Our food was made wrong two different times and was finally prepared correctly but the employee seemed really upset with us for complaining however it wasn't what we order!

On top of that there was a male employee who pants were extremely tight to where u could see his gentils! His shirt was not long enough to cover the situation! The females shirts were a good bit longer than his seemed to be! I had 2 younger children who question why was his pants like that! He brought our food to the car and that was the main thing we seem through the window! I was very disgusted and appalled that his pants are allowed!

I doubt we will return to this location in concord, nc again I will driver the extra 20 minutes if the kids want to come back!

Ordered chili cheese tots got fries ordered large drink got medium also waited about 15 minutes for my order, this sonic is horrible I work at the mill next door and isually chose the gas station or subway, the wait times are horrible you will wait 5 minutes for a drink most of the time our guys usually skip sonic at lunch because the wait times are too long, I ordered 2 pancake on a sticks and drink about a month ago and sat there for literally 15 minutes before the manager came out and said they didn't have any thawed but my drink was free, I worked at this sonic for almost 2 years under the original owner group they came in trained us properly and we rarely had wait times over 5 minutes and had great secret shopper scores, i'm sure the current scores are low if not i'm surprised, there 7 other cars on the lot and the girl said we are in rush, either way 15 minute wait times are ridiculous I go to this sonic once a month maybe because everytime I have horrible service, please get these people trained or bring in a new crew or gm, we have very few options in this town to eat and I enjoy all other sonica this one however has had bad service for about 3-4 years now also I was in stall 22 at 8:53 5/31/17 chk 321

I reluctantly decided to dine at the Sonic Drive in closest to my home, despite the fact that I have never had even remotely decent service here, I gave it one last try. I have dined here 9 times total now and not once have I ever received either my full order or my correct order. This visit was no different. I am allergic to lime therefore I never order Cherry limeade only sprite w/ cherry flavor added. I received cherry limeade. I ordered a chicken strip dinner, I received extremely hardened and room temperature chicken strips which ultimately weren't even edible. When the carhop delivered my food orders ( ordered for a family of 3) he let me know that they didn't put an onion ring in my order bc " there wasn't any dropped " when I said " if somebody orders something that needs to be fried don't you think there should be some "dropped" ? " he agreed and said he would bring one right out. After waiting 5 minutes on top of the first 15 I had already waited he never returned, I rang the service button to ask about the status, again was told it would be right out. Fast forward 10 minutes and still no onion ring. Its not the single onion ring here that is the issue any longer, its the fact that I was told I would receive the missing item in my order and was told to wait and it never came therefore making all 3 orders of food completely cold by the time I got the food back home. The service at this sonic is the worst I have ever encountered. I worked for sonic for 4 years at a total of 3 locations and none of them would allowed this kind of carelessness, or crappy service. If you are in the KCMO area and are wanting an oreo blast or anything off of the sonic menu for that matter DO. NOT. GO TO THE 8227 Wornall Rd, Kansas City, MO 64114 LOCATION!