The complaint has been investigated and
resolved to the customer's satisfactionResolved Smith's Food and Drug — pharmacy service
resolved to the customer's satisfaction
Date of Incident: 12/09/17
Location: 5710 W 7800 S, West Jordan, UT 84081
Sometime in late November, I dropped off a prescription for Adderall 20 mg #60. The prescription was written on 08/28/2017 with a DO NOT REFILL UNTIL 11/20/2017.
I was informed by this pharmacy that I could fill this prescription on 12/04/17. I called back on 12/08/17 and I was told that this prescription had expired. Again, on 12/09/17, I spoke with the Pharmacist, Stephanie. Stephanie stated because more than 90 days had passed since the written date the prescription was expired. She did not take into account the DEA mandates CIIs are valid 30 days after the specified fill date (in this case, the expiration date being 12/20/17).
During my conversation on 12/09/2017, I initially spoke with the technician Kylee, I requested that my original prescription be returned. Kylee spoke put me on hold and then refused to return my prescription. I requested again and then was transferred to the Pharmacist Stephanie. She told me the same: the prescription was expired due to the prescription being written more than 90 days ago (which not a law but perhaps Smith's police?). I told her I needed to fill this medication now, since it is still a valid prescription, and I won't be able to see my physician until late December. I told her that I would be taking the prescription to another pharmacy. She said "that's fine, " and hung up the phone before I could say another word. She was obviously frustrated with me.
Later that day, 12/09/17, I drove by to pick up the hardcopy only to see it defaced with purple marker and written in large purple ink "RX EXPIRED 11-26-17, " which is false. I had the distinct feeling that Stephanie wrote this on the face of my prescription in an attempt to burden me. Because of what your pharmacy did, I can no longer use this prescription (because it has writing across the face of it), and I won't be able to see my primary care provide until late December. This places a heavy psychological toll on me since that medication is to treat ADHD. I wish I could share how this will actually affect me over the next couple of weeks, simply because your pharmacist
I wanted to inform your company that I am filing a complaint for unprofessional conduct with DOPL. I would really appreciate it if further training is provided to your pharmacists, specifically regarding pharmacy law, so these types of incidents won't happen to your customers in the future.
If needed, by request of email, I can attach a picture of the current condition of my returned prescription.
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