SmartStyle
reviews and complaints

I went out to smartstyle salon in Logansport, In at Walmart, and I told the lady what I wanted down . I showed her the pic of the hair cut & style I wanted a few times . I even offered to leave my phone open on her stand so she could see the style as she was cutting my hair . She said no need, I know ..so I said ok ..the I told her, I want it dyed this color blonde, like my hair is now, or this color blonde like the pic I showed her . She said ok, no problem. And then I told her I wanted some lo lites added to it . Well the lo lites she said she was going to add, was going to be a shade darker then my blonde, I said ok . After it was all said & done . I didn't like the over all color, it was not what I asked for . The lo lites were like a silver / gray . And the hair cut was no where close to what I wanted..now I get my hair done to cover up my gray, why would I want to pay someone to put more gray into my hair ? That would be dumb of me. Anyways I ended up paying a little over $ 80. For everything . And now I see where y'all are giving me back a refund for $ 67. Dollars & some few cents . I want to know why ? I want the full amount that I paid and lost .

The lady who works at the booth closest the the front counter and design line hair products at the smart style located in Jacksonville ar chopped my hair off and left it so uneven and multiple long strands hanging the length of half of my neck, I asked for it to be cut to collar length my hair in now currently above my chin. When we originally started my hair was past my collar bone so she took a good 6 or 7 inches off, my husband had to go ask for a refund and had to take me to ANOTHER stylist who had to fix it and cut an additional 1/2 inch off to try to make the unevenness blend in, the stylist who is attempting to fix my hair stated that the previous stylist knew better than to let me get out of her chair with my hair so uneven and looking the way it did. To shampoo, condition, cut and blow dry took her only 20 minutes so there was no time taken on my hair. I asked for it to be straightened and the stylist proceeded to blow dry and attempt to fan my hair out with a rolling brush to attempt to hide her mistake. I have been crying since 2 pm yesterday over my hair I only wanted 2 inches off. I am very very unsatisfied and very livid
Before and after photos are attached

The whole process has been a nightmare to say the least! I showed both stylists the picture and I should have just went elsewhere, I am so disappointed in the results of my hair totally. The first girl only wanted to discuss previous employees, the second girl was more in tuned to other things. I've got a picture of the one I wanted and the one I got, I want my money back to go to an actual professional salon. So disappointed in the outcome.

Heard an employee talk about how she and her boyfriend were trying to take custody away from his ex-wife, and about how she whips the child and shes got a smart mouth and she doesn't even like her but they dont want to pay child support. Shes apparently the manager but why are you going to talk about child abuse to other employees while customers are in there. I'm going to be telling everyone how the manager in that store abuses children and brags about it. Never in my 58 years have I been more disgusted. Shes lucky I didnt call the cops and turn her in and have her arrested right there. You need to get her out. Other employees complain about her too. They said her name was nichole white. You need to fire her. Shes going to cost you a lot of business.

Called to make an appointment for 3 the lady said she could do it at 5. So skipped my sons game and went to Wal-Mart at about 4pm . Was at the check out lane at 415 and saw a women locking the gate to the salon.I asked the cashier to wait while I walked over to her and said I have a 5oclock appointment she told me she had 2 people call out of work ..i said why didn't you call people to let them know you couldn't keep the appointment she said it was only you that had an appointment..i said so why didn't you call me she said she was busy because she was alone. Then she locked the gate and left..this was at 430pm. The cashier heard the whole thing and said that's not right..i said I know..i got her name from the Wal-Mart staff.
Unbelievably unprofessional and unapologetic..gave me attitude.
I will make sure if I am not compensated to make it my mission to tell everyone. Maybe even picked at the store. No one working with the public should keep their job after that.

I went into Smart Styles(WALMART ON LIBERTY HWY ANDERSON SC)today and wanted the girl who usually does my hair to give me a hair cut. Her name is Darby (not sure of her last name). When I entered the salon I saw that Darby was working and I told the older lady that ask if she could help me that I wanted Darby. I was told that someone else would have to do my hair at this point Darby saw me and walked up to greet. The old lady quickly butted in and said Darby you can't do her hair the new girl can do it. Darby said but shes one of my regulars and the lady responded sorry the new girl needs the practice. I told her that just for today that would be fine but in the future I only wanted Darby. I was really confused at this point because Darby didn't have a client and the girl that was going to cut by hair did have one so I had to wait. As I sat waiting I could hear the horrible things that were being said about this poor girl(Darby) . From what was being said she is changing stores and they were mad that she was leaving. They were flat out bullying this poor girl and they made sure that she could hear what was being said and the customers could also hear. I was stunned. Darby has cut my hair many times and she as always been so pleasant and respectful. My heart was breaking for her. Imagine my surprise when I realized that 1 of the ladies that was bullying her was the manager. When I learned that I left. I refuse to give money to any company that would tolerate that. I left the salon and was walking out to my car and I decided I would call and just ask Darby want salon she was transferring to because if it's not to far I will be more than glad to continue to see her. I called and a lady by the name shawanda (who I am pretty sure was the manager) answered I said that I wanted to speak with darby to schedule an appointment and she told me that Darby wasn't working today that someone could help me. I said no thanks and hung up. This lady flat out lied to me, I was just in the salon not less than 3 minutes before. I am stunned that a person in a management position would talk about an employee in front of other employees and customers ( talk about is not the right word she was bullying this poor girl) she was also encouraging them (other employees) to talk about her too. Then she lied to me a when I called and ask to speak with her. I will NEVER go back to this smartstyles and I will make sure none else I know will either. I am also seriously considering contacting a news outlet to see if they are willing to do a story on this. I would really love to know which store Darby is being moved to. I hope and pray that something is done about this. No one deserves what I witnessed today. And to the so called "ladies" that was doing this, you will have to answer for that one day and you should be ashamed of yourself. I know that shawanda was 1 of the "ladies" on was a new girl and the other looked to be in her late seventies ( way to old to be acting like that) I hope smartstyles takes some sort of action against something like this. (BULLYING) I also want to add how great Darby has always been.