FreshTrends
reviews and complaints

I recently had an experience with FreshTrends and I must say, it was quite disappointing. I placed an order and waited patiently for around 4-5 weeks for it to ship. When it finally arrived, I was dismayed to find that 85% of the time, the product had some sort of quality issue. The desired length of the post was usually wrong, and the threading of the post and the gem was usually broken. To make matters worse, I had ordered two items but they only shipped one. What a joke!

I decided to send the items back to have them repaired, but boy was that a mistake. It took a whopping 8-10 weeks for the items to be returned to me, and when they did, they were still not up to par. It was a never-ending cycle of disappointment and frustration. I couldn't believe how [censored]ic this company was!

Overall, I would not recommend FreshTrends to anyone. It's a waste of time and money, and the quality of their products is subpar. If you're looking for a reliable and trustworthy jewelry company, look elsewhere.

FreshTrends jewelry is a total scam, so watch out! They show off fancy jewelry on their website, but when you buy it, they send you a fake piece of jewelry. And when you call them to complain, they won't give you your money back. They say that the jewelry is made just for you, so they can't refund your money. I spent $180 on a nose ring that I never got. I'm including 5 pictures of the jewelry they sent me instead of the nose ring I ordered. Don't let this happen to you!

I recently bought an earring from FreshTrends for my cartilage piercing. Unfortunately, the packaging was not up to par. When I opened the box, the ziplock bag was already open and the earring fell out onto my carpet. It was so tiny that I couldn't find it even after using a magnet. I reached out to customer service and they did respond at first, but after I explained what happened, they stopped responding altogether. It's disappointing to see a company that seems to only care about making money and not about their customers' satisfaction.

The earring itself was also quite overpriced. I expected better quality for the price I paid. It's a shame that FreshTrends doesn't seem to value their customers' experiences and only cares about making a profit. I definitely won't be purchasing anything from them again and I would strongly advise others to look elsewhere for their jewelry needs.

I gotta say, FreshTrends is the real deal! I recently copped a bunch of 14k gold earrings from them and let me tell you, they did not disappoint. These earrings were custom made just for me, but they arrived at my doorstep in no time at all! The quality of these earrings is top-notch and the price is unbeatable. I had a few questions before I placed my order and the customer service team was on point. They answered my questions quickly and efficiently. I even had to change my address after I placed my order, but the FreshTrends team handled it like champs. No issues whatsoever!

I've been rocking my FreshTrends earrings for a minute now and I can't tell you how many compliments I've gotten. People are always asking me where I got them from and I'm always happy to tell them about FreshTrends. If you're looking for some dope jewelry that won't break the bank, you gotta check out FreshTrends. Trust me, you won't be disappointed!

customer service and communication. I will never order from them again.

This company is not very professional. I made an order on April 21st and even paid for the 1-day shipping. However, after waiting for two weeks, I still had not received my purchase. I decided to email the company to inquire about my order. After waiting for two days, I finally received an email from them. Unfortunately, the email informed me that I would not receive my package until May 10th.

I was very disappointed when May 12th came around and I still had not received my package. I contacted the company again and was told that I would receive my package on May 20th. At this point, I was very upset. I found the same pair of earrings on Etsy for half the price and with a 5-day turnaround time.

I decided to email the company again on May 21st to request a refund. However, I was still seeing my earrings in production and not ready to ship. The customer service and communication from this company was horrible. I will never order from them again.

his was my first time ordering from FreshTrends and I have to say, I was pretty disappointed with the whole experience. I had my eye on a beautiful labret ring that cost me a whopping $160. I was so excited to receive it and add it to my collection of body jewelry.

However, after waiting for what felt like forever, I realized that my order had not been shipped yet. I decided to reach out to the company to see what was going on. It took almost a month for me to hear back from them, which was frustrating to say the least. When I finally did get a response, I was told that they were trying to locate my tracking information.

At this point, I was so fed up with the whole situation that I told them I didn't even want the ring anymore. I asked for a refund and was told that they couldn't do that until the item had shipped. Another week went by and I was still going back and forth with someone through email. I kept asking them to cancel the order, but I never got a real response.

Finally, I decided to call the company and leave a message. Later that day, I received an email saying that my order had magically shipped! I couldn't believe it. And to make matters worse, I was told that there were no returns once the item had shipped. I was so angry and frustrated.

Overall, I would not recommend FreshTrends to anyone. The customer service was terrible and the whole experience was a complete waste of time and money. If you're looking for quality body jewelry, I suggest looking elsewhere.

I recently made a purchase on freshtrends.com for a 14k belly button ring on September 1st, 2020. The price was $195, which I thought was a bit steep, but I was excited to receive my new piece of jewelry. However, when I received the belly ring, I was disappointed to find that it was much smaller than what was advertised on the website. I was not happy with my purchase and requested a refund, but to my dismay, they refused to give me my money back.

I decided to take action and sent the item back, as well as filed a complaint with the Better Business Bureau. Despite my efforts, they continued to refuse to give me a refund and instead promised to make it to my liking. I have been emailing them back and forth, but they keep giving me the runaround, saying that they put in the request to ship it, but I have yet to receive anything.

I recently reached out to them again to check on the status of my order, but they have not responded. It's frustrating because they took my $195 and are not sending me the merchandise that I paid for. I strongly advise against doing business with Fresh Trends. You will only be disappointed and left with a bad taste in your mouth.

I recently had a not-so-great experience with Freshtrends, and I feel like I need to share my story with other potential buyers. I purchased a rose gold tongue bar from their website, and unfortunately, the item arrived faulty. I was really disappointed, but I decided to contact their customer service team to see if they could help me out.

I spoke with a guy named Marcus, who told me that they were unable to send me a return mail package. Instead, he said that I needed to send the item back to them via return postage, and that they would make a new item for me and refund me $15 for the return postage. I thought this sounded reasonable, so I went ahead and sent the item back to them via registered post.

Unfortunately, things didn't go smoothly from there. Freshtrends claimed that they didn't receive the item, and that USPS hadn't updated their tracking records. I was really frustrated, and I ended up having to send a lot of emails back and forth to try and sort things out. Eventually, I had to file a PayPal claim and provide evidence that the item had been received before Freshtrends finally acknowledged that they had it.

At that point, I was told that my replacement item was being made. However, a little while later, they cancelled the replacement and issued me a refund instead. This was three months after my initial purchase, which was really frustrating.

To make matters worse, I still haven't been refunded the return shipping costs, and Freshtrends seems to be ignoring my requests for help. I'm really disappointed with the way this whole situation has been handled, and I feel like other buyers should be aware of the potential risks of shopping with this company.

Overall, I would advise other buyers to be very cautious when shopping with Freshtrends. While they do have some nice products, their customer service and returns policies leave a lot to be desired. I hope that they will eventually refund my return shipping costs, as promised by Marcus, but until then, I can't recommend them to others.

I recently made a purchase from Fresh Trends on December 28th for a pair of gold hoops that cost me $218. However, I soon realized that I was unsure about the sizing of the hoops and decided to contact Caroline at Fresh Trends for assistance. Caroline quickly responded to my inquiry and advised me to get professionally sized. I followed her advice and got sized the same day.

On December 29th, I contacted Caroline again to cancel my order because I realized that the hoops I ordered the day before wouldn't fit. However, it wasn't until December 30th that Caroline informed me that she was requesting a custom quote and would contact me immediately. Unfortunately, it took Caroline 9 days to respond to my inquiry, and I had to reach out to her again on January 11th to find out what was going on.

Finally, Caroline replied to me on January 11th and informed me that they couldn't resize the hoops. She also wanted to know if I was asking for a return, which I had already requested on January 8th, but she ignored my request. I reminded her that I still hadn't received any items, and nothing had been made or shipped. I also mentioned that I was never given a quote for the new size I needed.

Caroline's response was to offer me a 15% discount on my next order, which I found to be insulting. I filed a complaint with the BBB, and to my surprise, I received a shipping notification the next day that the original order I placed on December 28th, and cancelled on December 29th, had been shipped. I had written to Caroline multiple times stating that the item would not work for me, but it seems like my requests were ignored.

Overall, my experience with Fresh Trends has been disappointing. The lack of communication and customer service has left me feeling frustrated and dissatisfied. I hope that Fresh Trends can improve their customer service and communication in the future to avoid similar situations from happening to other customers.

This review is quite lengthy, but if you're considering spending a lot of money at FreshTrends, it's worth reading. My mom gave me two gold nipple rings as a Christmas gift, but accidentally placed two separate orders since there's only one ring per order. She paid for 14G 14k gold rings with 5mm opals.

Firstly, the jewelers don't seem to know what they're doing. When I tried to unscrew one of the rings, the opal was stripped and fell off the screw with barely any pressure. This happened to both nipple rings twice, but they fixed them without charging me, so I was okay with it.

Later on, I lost a ball and needed to buy a replacement one for $65. I went back to the email of the order receipt to make sure I bought the right one and checked online as well. The replacement took almost two months to arrive, and when it finally did, I noticed that the ball was much larger than the ones on my rings.

I contacted customer service to ask if 4mm and 5mm were the only sizes of opals they offered (which is what the site said), and the representative replied, "yes, why would you like smaller?" I attached photos of some of the emails and both opals on a ruler. I measured them (I'm a QC microbiologist, so I can measure accurately) and sent pictures where they are CLEARLY two different sizes. The customer service representative agreed and said she would replace them with the correct size balls. When I sent them back, they had the audacity to tell me that the one that doesn't even touch the 5mm line was over 5mm. 5mm is 5mm, and 4mm is 4mm. It's super unprofessional to have two different-sized stones marketed as the same size. Then, after sending them in, they didn't replace them with the correct-sized balls like they said they would.

After all of this, I never received a refund, my mother overpaid for the ones I got, which wasn't refunded either. It took over two months for me to get them back, so I had to wear cheap ones that irritated my nipples. Worst of all, my "fixed" barbells look terrible. The side that doesn't come off is put on crooked, and there's no way to fix it.

This place is like, really bad. The customer service dude was like, super mean and didn't help me at all. I've been waiting for like, almost 2 months for my refund and I haven't heard anything back. It's like, totally not cool and I'm so mad about it. Like, how can they just ignore me like that? It's not fair at all. I would not recommend this place to anyone.

So, I had a bit of a problem with FreshTrends. I ordered some nose bones, but I accidentally got the wrong size. I wanted to exchange them, but they said no. I mean, come on, they were still in the package and everything! Not cool, FreshTrends, not cool.

And then, to top it all off, I tried to leave a review about my experience, but they kept taking it down. What's up with that? I just wanted to share my thoughts with other people who might be thinking about buying from them.

Overall, I'm not too impressed with FreshTrends. Their customer service could use some work, and I don't appreciate them censoring my review. But hey, maybe this one will stick around.

I've been a customer of FreshTrends for a while now and I recently decided to order a couple of nose rings. I placed my order on March 24th and I was so excited to receive my items. I even paid for 2 day shipping to make sure I got them as soon as possible. However, it's now April 1st and I still haven't received my order. I'm starting to get really disappointed.

I've been checking my email constantly to see if I've received a tracking email, but nothing has come through. I'm not sure what's going on, but I really hope my items arrive soon. I spent a total of $388 on my order, so it's a lot of money to just be left in the dark about.

At this point, I'm starting to wonder if I should just ask for my money back. It's frustrating to have to wait so long for something and not even know where it is. I really hope FreshTrends can sort this out soon because I've always had a good experience with them in the past.

Overall, I'm just really disappointed with this experience. I hope FreshTrends can make it right and get my items to me as soon as possible.

So, I recently ordered a belly piercing from FreshTrends, and let me tell you, it was a total disaster. They advertised it for $600, which was a bit steep, but I was willing to pay for quality. However, when I received my package, I was shocked to find an eyebrow piercing instead! I mean, seriously, how could they mess up something as basic as that?

When I contacted their customer service, they were completely unhelpful. They refused to refund my unopened and unused purchase, and instead tried to get me to pay an additional $1,000 for an actual belly piercing. Can you believe that? I mean, I already paid $600 for something I didn't even want, and now they want me to pay even more? That's just ridiculous.

To make matters worse, the diamonds on the piercing have yet to be confirmed as real. I mean, if I'm paying that much money for something, I expect it to be of the highest quality. But no, they couldn't even get that right.

I've attached some pictures so you can see for yourself what was advertised versus what was sent. It's pretty clear that they didn't even try to fulfill my order properly.

Overall, I would not recommend FreshTrends to anyone. Any place that does not provide a refund is a rip off, plain and simple. Save yourself the hassle and go somewhere else for your piercing needs.

I recently made a purchase from FreshTrends and unfortunately, I was not satisfied with my experience. The item I received was much smaller than what was shown in the picture on their website. Additionally, it took over two months for my order to arrive, which was quite frustrating.

I attempted to contact their customer service team multiple times to inquire about a replacement, but unfortunately, I was unable to speak with a live person. I tried calling their phone number, but no one ever answered.

When I decided to leave a review about my experience, I was surprised to find that it was removed. It seems that only 5-star reviews are allowed on their website, which is disappointing.

Overall, I was not impressed with FreshTrends and would not recommend them to others. It's important for companies to be transparent and honest with their customers, and unfortunately, I did not feel that was the case with this company.

FreshTrends is a website that sells jewelry, but I had a really bad experience with their customer service. They don't seem to care about making their customers happy, they just want to make money. I've been trying to exchange a piece of jewelry that I ordered, or get a refund, but they won't give me either. I paid almost $1,400 for this piece of jewelry, and I don't want it or need it. It's still in processing, and I haven't been able to get it corrected or exchanged.

I've tried to contact them through email, but they've been ignoring me. They've even blocked me from their social media accounts. It's really frustrating to spend so much money on something and not be able to get any help from the company.

I hope that this review helps someone else who is thinking about buying from FreshTrends. I don't want anyone else to get taken advantage of like I did.

I recently made a purchase from FreshTrends, and unfortunately, my experience was not a positive one. I ordered an earring for my cartilage piercing over 3 weeks ago, and to this day, I have yet to receive it. I attempted to track my package using the tracking number provided, but to my dismay, the tracking number was not recognized by USPS. I reached out to the company twice via email, requesting my tracking information, but I have yet to receive a response.

To make matters worse, when I checked my account on the FreshTrends website, it showed that I had not placed any orders at all. However, I was charged for the earring, which is quite frustrating. While the cost of the earring was not significant enough for me to take further action, I cannot recommend this company to anyone.

Overall, my experience with FreshTrends was extremely disappointing. The lack of communication and inability to track my package has left me feeling frustrated and dissatisfied. I would advise anyone considering shopping with this company to proceed with caution.