SmartStyle

I took my daughter in to get a color and cut. The stylist was supposed to do a balayage. My daughter had dark brown hair already and we made clear we wanted a caramel like color towards the ends. The woman scalp bleached my daughters head. Over processed it and caused chemical burns on her scalp. My daughters hair turned out orange. The stylist was very rude and did not listen to my concerns at all. After the stylist refused to make it right, I contacted the supposed salon owner. I don’t believe a person could be more unprofessional. He text saying that what we wanted was a 4 step process the first being to scalp bleach. I’m no expert but I know that’s false. He then blocked me so I could no longer contact him. This was the salon in the Walmart in Pooler GA

I just wanted my hair a lighter brown, we agreed that she would lighten it then but a darker color, the hair applation was spotty and my hair was very burnt and damaged, the roots were a lot lighter then everywhere else because she applied it like a regular hair color not bleach, then when I saw it she told me it was my fault because I didn't let it process, all what happen was she said how are you I said I was itchy. That wasn't code for wash me out . She asked me are you ready to be washed out I said yes . Then after ward she told that because of that it was my fault . I told the salon owner this and he just said I was lying and that there's nothing he would do and because I had a baby it was my fault and took long, but she was quite the whole time and my husband was talking care of her so she was not a problem. They way that they called me a lair and conducted themselves was so unprofessional, I'll add photos below the one of my dark hair was before and the orange was after .